8x8, Inc. announced that AdvancedMD, a provider of medical office software, has deployed 8x8 XCaaS™ to provide a better employee and client experience through improved call quality, collaboration, and security capabilities. Previously, AdvancedMD struggled with disparate, incompatible communications solutions that did not integrate well and lacked the security requirements needed to handle sensitive, health-related data. Further, their on-premises phone system vendor was sunsetting software support which increased the potential for unexpected outages and security issues.

As a result, AdvancedMD needed a cloud communications and contact center solution that offered intuitive, easy-to-use functionality for employees, was secure and reliable, and enabled staff to provide even higher levels of customer service. With expert advice from IT consultant MicroAge, AdvancedMD chose 8x8 XCaaS, which includes integrated voice, team chat, video meetings, and CPaaS embeddable APIs capabilities in a single vendor solution. With 8x8, employees and clients of AdvancedMD have enjoyed improved call quality, reliability, and increased efficiency and collaboration due to 8x8's unified communications and contact center solution.

8x8's single platform allows for seamless information sharing, anywhere in the organization, including analytics, customer and business insights, and robust reporting. Additionally, 8x8 is accredited third-party verified as a Health Insurance Portability and Accountability Act compliant business associate, providing AdvancedMD with the security capabilities they required.