8x8, Inc. announced that Baptist World Aid has deployed the 8x8 XCaaS (Experience Communications as a Service) integrated cloud contact center and unified communications platform with 8x8 Voice for Microsoft Teams and the solution certified for Teams 8x8 Contact Center. With 8x8, Baptist World Aid now has an organization-wide integrated platform for communications, collaboration, and customer engagement across mobile, desktop, and web to deliver superior customer experiences. Baptist World Aid is a nonprofit organization focused on creating lasting solutions to combat global poverty through community development, disaster relief, and advocacy.
The organization operates in 22 countries alongside 35 in-country project partners to deliver 67 projects that address the root causes of poverty and create opportunities for children and families to thrive. To help manage the myriad global locations, employees, and partners, Baptist World Aid needed an integrated cloud contact center and communications platform capable of supporting both customer engagement and employee communications and collaboration for support and donation processing. Further, Baptist World Aid needed a solution that seamlessly integrated with their existing Microsoft Teams solution to provide accurate, real-time data and analytics.
Baptist World Aid chose the 8x8 XCaaS platform for its exceptional call quality, improved quality management and reporting capabilities, and seamless integration with Microsoft Teams and Microsoft Dynamics 365, all of which enable employees to provide exceptional customer support and services across any role and location. Further, Baptist World Aid's ease of use and product support has allowed Baptist World Aid to focus more on important, life altering projects and goals and less on software maintenance. The 8x8 XCaaS (Experience Communications as a Service) integrated cloud contact center and Unified communications platform includes cloud contact center, business phone, video meetings, team chat, and SMS capabilities.
8x8 XCaaS is a resilient, secure, and compliant platform, offering the higher levels of reliability with a financially backed, platform-wide 99.999% uptime SLA across an integrated cloud UCaaS and CCaaS solution.