8x8, Inc. announced that Cape Air, has deployed 8x8 XCaaS™ with 8x8 Voice for Microsoft Teams to empower their employees to provide exceptional customer experiences. As an airline servicing 38 cities in the US and the Caribbean, and coordinating more than 400 flights each day, Cape Air needed reliable communications capabilities and superb call quality. Unfortunately, Cape Air's previous on-premises telephony and contact center technology was outdated and no longer being serviced or updated, leaving the company unable to adequately meet their customers' requirements as the business grew and expanded.

With expert advice from IT consultant ARG, Cape Air chose 8x8 XCaaS, which includes integrated cloud contact center, voice, team chat, video meetings, and SMS capabilities in a single-vendor solution, for enhanced call quality, improved Average Speed to Answer (ASA), and to gain a complete view of the customer journey. The smooth deployment of 8x8, as well as its intuitive, easy-to-use interface, allowed Cape Air's employees to get up and running on the system quickly and easily. Additionally, 8x8's analytics capabilities allowed Cape Air to recognize where improvements could be made and measure subsequent changes and results.

For example, Cape Air made adjustments to their call back options, and were able to reduce the number of duplicate call back requests by 90% in just one week. 8x8 XCaaS is built on the resilient, secure, and compliant 8x8 eXperience Communications Platform™, which offers the highest levels of reliability with the industry's only financially backed, platform-wide 99.999% uptime SLA across an integrated cloud UCaaS and CCaaS solution.