Proximie Selects 8X8 Call and Video Quality Performance Monitoring to Enhance Future of Surgical Healthcare
September 14, 2021 at 08:55 am EDT
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8x8, Inc. announced that Proximie has deployed the 8x8 CPaaScallstats embeddable solution for call and video quality performance. Using four low-latency HD native camera views, augmented reality annotation, and real-time video and audio communication, Proximie enables physicians and medical device experts to virtually scrub-in to any clinical setting to share skills or learn from others. Proximie is using 8x8 callstats to support call and video quality, analytics, and provide virtual services for surgical procedures at scale. Proximie moved quickly to beta-test 8x8 callstats to monitor call and video quality in real-time, automatically analyse large volumes of WebRTC communications data, and deliver insights through AI-driven monitoring and analytics. 8x8 callstats performance monitoring collects over 500 metrics from each virtual meeting, delivering details around user adoption and a complete view of audio and video quality performance. This has meant a reduction of IT staff time spent on identifying issues and transitioning those staff members to instead focus on scaling the organisation to support more virtual surgical procedures and patients nationwide. 8x8 callstats enables Proximie to monitor call and video quality on an enormous scale, providing customers with post-session summaries and insights to proactively manage and improve the service. The 8x8 CPaaS portfolio of embeddable communications and APIs, including SMS, voicechat apps, video and performance monitoring, empowers organizations to extend and customise communications that reimagine workflows and customer interactions for enhanced employee and customer experiences. The low code, no code capabilities enable organizations with any level of technical capability to leverage digital channels and even embed video meetings into apps and websites in minutes. Through a network of more than 160 top-tier carriers covering over 190 countries and territories, 8x8 CPaaS allows organizations to reliably and securely reach their customers no matter where they are.
8x8 CPaaS is a component of 8x8 XCaaS (eXperience Communications as a Service), which includes fully integrated, cloud native contact centre, voice, team chat, video meetings and CPaaS embeddable communications and APIs capabilities in a single-vendor solution. Built on the resilient, secure, and compliant 8x8 eXperience Communications Platform, 8x8 XCaaS offers the highest levels of reliability with the first financially-backed, platform-wide 99.999% global uptime SLA across an integrated cloud CCaaS and UCaaS solution, setting a new industry benchmark for cloud communications reliability.
8x8, Inc. is a provider of software-as-a-service solutions for contact centers, voice communications, video meetings, employee collaboration, and embeddable communication application programming interfaces (API). The Companyâs communications platform solutions comprise the 8x8 XCaaS platform, which is a configurable cloud communications platform that includes solutions for contact center, voice communications, team chat and collaboration, video meetings, embeddable communication APIs, and AI-based analytics. The Companyâ s integrated technology platform includes 8x8 Work, 8x8 Contact Center, 8x8 Contact Center, and 8x8 X Series. Its 8x8 Work is an end-to-end United Communications as a service (UCaaS) solution that delivers enterprise-grade voice with public switched telephone network (PSTN) connectivity, secure video meetings, and unified messaging including direct messages, public and private team messaging rooms, and short and multimedia services.