ABN AMRO BANK N.V. Following its entry into the Financial Alliance for Women, ABN AMRO today announces the establishment of its Inclusive Banking team. Led by Chantal Korteweg, the team's first action is to identify the barriers experienced by various client groups such as female entrepreneurs. Next, they will work on interventions to remove those barriers. "We want to keep improving the inclusiveness of our products and services," says Korteweg.
Analysis by the World Economic Forum, McKinsey, Oliver Wyman, and others, as well as our own internal data analysis, reveals biases towards customers. For example, specific customer segments such as women, generally have less access to business financing than men. By being truly customer-oriented and taking into account that different customer groups, including women, have different customer needs, we can adapt our approach or make a product adaptation that better suits that customer. This way we want to make our products and services more inclusive. This fits our social role and is commercially attractive.
Chantal Korteweg, Director of Inclusive Banking: Our first priority is listening, asking questions and putting ourselves in the shoes of our customers. So be really customer-oriented. We know that women have different customer needs than men. That does not always mean that they want a completely different product, but it could well be that a different approach or a product adjustment suits that customer better.
The establishment of the Inclusive Banking team is a logical consequence of ABN AMRO's entry into the
In March 2020,
ABN AMRO signedthe Women's Empowerment Principles (WEP), an initiative by the United Nations.Read more about our
Diversity & Inclusion policy. (Dutch only)
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ABN Amro Bank NV published this content on 05 October 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 18 October 2021 13:11:06 UTC.
