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    ADT   US00090Q1031

ADT INC.

(ADT)
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Delayed Nyse  -  04:00:02 2023-02-06 pm EST
8.420 USD   -0.71%
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01/09ADT Appoints Wayne Thorsen to Chief Business Officer Role
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ADT : Virtual Assistance Program reaches 1 million appointments

11/28/2022 | 06:15am EST

Customers have told us over and over that they love ADT's Virtual Assistance Program. They're also showing their love: As of Nov. 15, ADT has scheduled more than one million Virtual Assistance appointments since the program's launch last year. And more than 40% of ADT's service requests are now virtual.

ADT Virtual Assistance is designed for customers who prefer to replace or add smart home security devices to their existing ADT systems or troubleshoot device issues themselves with remote video guidance provided by ADT technical specialists. Appointments are conducted using the customer's smart phone, allowing the trained specialists to hold a two-way video conversation with the customer to guide them through more common tasks without having to schedule an in-home visit.

"We are striving every day to provide excellent customer service, and we are listening to our customers so we can really understand their specific needs when thinking about Virtual Assistance," said Jesse Coomber, ADT's Vice President, Operations.

Along with helping to save customers time and money, Virtual Assistance has also made a positive environmental impact thanks to fewer vehicle trips. It also provides work flexibility for the Virtual Assistance Specialists.

"We hit the million-appointment mark for virtual assistance, which is a significant milestone and testament to the success of this program. Customers are embracing the greater flexibility, convenience, and opportunities virtual assistance provides," said Ben Clark, ADT's Director, Virtual Product Support.

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ADT Inc. published this content on 28 November 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 28 November 2022 11:14:12 UTC.


ę Publicnow 2022
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Financials (USD)
Sales 2022 6 369 M - -
Net income 2022 187 M - -
Net Debt 2022 9 525 M - -
P/E ratio 2022 41,1x
Yield 2022 1,70%
Capitalization 7 612 M 7 612 M -
EV / Sales 2022 2,69x
EV / Sales 2023 2,43x
Nbr of Employees 25 000
Free-Float 92,3%
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Mean consensus OUTPERFORM
Number of Analysts 6
Last Close Price 8,42 $
Average target price 10,17 $
Spread / Average Target 20,7%
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Managers and Directors
James D. DeVries President, Chief Executive Officer & Director
Kenneth Porpora Chief Financial Officer & Executive Vice President
Marc E. Becker Chairman
Donald M. Young Chief Operating Officer & Executive Vice President
Harriet K. Harty Chief Administrative Officer & Senior VP
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