Adyen N : Capital Markets Day Presentation - September 29, 2020

Capital Markets Day

September 29, 2020

Mariette Swart

Agenda

September 29, 2020

Sunil Dixit

Solutions

Enterprise Digital & Online

	Solutions	Derk Busser
Pieter van der Does	Enterprise Retail
	Food/Beverage & Hospitality

Tour around the world

Latin America

Tour around the world

North America

Tour around the world

Asia-Pacific

Jean Mies

Brian Dammeir

Warren Hayashi

Welcome & introduction

Pieter van der Does & Ingo Uytdehaage

People & culture

Solutions	Blake Breathitt

Enterprise Platforms & Marketplaces

Martine de Visscher

Q&A

All

Solutions

Mid-market

Kamran Zaki

Scaling a global company	All
Q&A

Break		Break

Today's presenters

Pieter van der Does	Ingo Uytdehaage	Mariette Swart	Kamran Zaki	Warren Hayashi
Co-founder & CEO	CFO	CLCO	COO	Regional lead
				Asia-Pacific

Jean Mies	Brian Dammeir	Sunil Dixit	Blake Breathitt	Derk Busser	Martine de Visscher
Regional lead	Regional lead	Solution lead	Solution lead	Solution lead	Solution lead
Latin America	North America	Product	Product	Product	Product

People & culture

The

Adyen Formula

1. We build to benefit all merchants (not just one)
2. We make good choices to build an ethical business and drive sustainable growth for our merchants
3. We launch fast and iterate
4. Winning is more important than ego; we work as a team - across cultures and time zones

5 We don't hide behind email, instead we pick up the phone

1. We talk straight without being rude
2. We include different people to sharpen our ideas
3. We create our own path and won't be slowed down by "stewards"

How we hire talent

We look for Formula fits

Board member interviews

Measured growth approach

Why talent stays

with us

Talent grows with us

Create your own path

Company culture

How people grow

with us

Ownership

We work in cross-functional teams

The Adyen Way of Leading Teams

How we work as a

team during

COVID-19

Remote onboarding and training

Normal course of life

Remote events

We include other

people to sharpen

our ideas

Scaling a global company

* NB: The exact number of FTEs is shown as of 2015

Scalable

architecture enables

exponential growth

• Single code base
• Distributed stateless architecture

1 year

2 years

10+ years

2008

2010

2012

2014

2016

2018

2020

* Number of transactions

The power of one platform

Merchant

Gateway

Risk management

Processing

Schemes

Issuers

Traditional platforms

PSP

Acquirer

Processing

MerchantGatewayRisk managementSchemesIssuers & Acquiring

The Adyen platform

The power of one platform

Merchant

Schemes

Processing

Risk

Card printing

Cardholder

Traditional platforms

Issuer

KYC

Authentication

Merchant

Schemes

Processing Risk Issuer KYC Card printing Authentication

Cardholder

The Adyen platform

Commercial payments

Using physical or virtual cards to pay suppliers | Merchant is cardholder

Customer	Adyen Acquiring	Platform	Deliveryman A	Restaurant	Adyen or any
places order					Merchant Acquirer

Adyen Issuing

Electronics

Commercial programs

Using physical or virtual cards to pay for company expenses | Customer of expense program is card holder

Employee card

Travel

Merchant Acquirer

Company A

Wire transfer

Expense program

Employee card

Online

Merchant Acquirer

Adyen Issuing

Employee card

Office supplies

Merchant Acquirer

Cocktails

Merchant Acquirer

Adyen Issuing: extending the value chain

Merchant

Gateway

Risk

Processing

Schemes

Processing

Risk

Card printing

Cardholder

PSP

Acquirer

Issuer

KYC

Authentication

Merchant

Gateway

Risk

Acquiring

Processing

Schemes

Processing Risk Issuing KYC Printing Authentication

Cardholder

Solutions Merchant-driveninnovation

Cross-functional

workstreams

Enterprise Digital & Online

Enterprise Retail, Food & Beverage and Hospitality

Core Platform

Core Finance

Enterprise Platforms and Marketplaces

Mid-market

Solutions

Enterprise

Digital & Online

We are a future-proof partner to our merchants

Engineering first

Scalable platform

Membership to

Growth enabler

innovation

Reach the highest

rate of conversion

while maintaining

acceptable risk

The problem

1 in every 5

payments is

declined

Facilitating higher

authorization rates at scale

Checkout Routing Messaging Recovery

We are a future-proof partner

to our merchants

12/24

J. Doe

12/24

J. Doe

Solutions

Enterprise Retail,

Food & Beverage

and Hospitality

What makes us stand out

A strong unified commerce offering

Simplified	Full control over	Global unified	Shopper
operations &	configuration and	commerce	data and
integrations	software	offering	Insights

1000 locations

500 locations

2000 locations

PSP Acquiring

Payment acceptance

can be complicated

• Multiple acquirers and gateways
• Separate integrations
• Separate reporting
• Different types of terminal hardware

PSP Acquiring

800 locations

PSP Acquiring

PSP Acquiring

300 locations

800 locations

PSP Acquiring

PSP Acquiring

Reporting

Merchant

…but it doesn't

have to be

• One contract
• One integration for all countries and channels
• Singular overview of all payments
• One integration across countries and channels

2000 locations

1000 locations

500 locations

800 locations

300 locations

800 locations

PSP Processing Acquiring

Reporting

Merchant

Global reach with one solution for

point-of-sale across four continents

The Adyen unified commerce

experience

• Click-and-collect
• Self-serviceordering
• Drive-through
• Counter top
• Loyalty programs

• Future journeys

We enable our

merchants to

• Increase transaction speed
• Provide their customers tailor-made experiences
• Improve engagement with their customers

Full control

Offering a great

merchant experience

• Self-serviceterminal ordering & configuration
• Self-boardingterminals
• Fast pairing with cash registers
• Automatic remote updating

Simple integration to facilitate in-person,

in-app, or online

payments

Terminal API

Checkout

Providing a taste of home

Offer customers' preferred payment methods

Insights

Linking all

transactions made

with the same card

Insights Turning receipts

into actionable

customer data

Insights

Analyzing unified

payments data in

one place

Solutions

Enterprise Platforms

& Marketplaces

One integrated solution

Processing

MerchantGatewayRisk managementSchemesIssuers & Acquiring

The Adyen platform

Adyen for

Platforms

Funds Control

Onboarding & Verification

Flexible Payouts

Offering a personalized

onboarding experience

Seller can start processing	Collect information	Collect bank
without payout	for verification	information for payout

Shopper

In-person charge $100

Calculate

allocations

Platform

Platform account $10	Sub-seller account $90
-$2 fees

Divide payments

between platform

and accounts

Platform bank $8

Sub-seller bank $90

Platforms in control

Payout configurations

ScheduledAPI-initiated

payoutspayouts

Solutions

Mid-market

Providing the full

strength of the Adyen platform

via simplified

integrations

Supporting

mid-market

merchants

throughout their

growth trajectories

Plugins & partnerships

Our mid-market

product approach

Latin

America

Latin America's

payment landscape

at a glance

• Market expansion driven by several secular tailwinds
• Payments infrastructure dominated by local banks
• Financial inclusion driving ongoing shift towards card payments - in-store and online

Increased need for a

unified commerce

solution driven by

the digitization of

commerce

Serving global	Serving Latin American
merchants expanding	merchants in a market
into Latin America	transitioning towards online

North

America

* NB: This map does not include remote FTE's

Serving North	Serving North American
American merchants	merchants in an increasingly
going abroad	evolving domestic market

Leveraging one platform to access a wide	Meeting the demand of digitization for
array of payment methods and acquiring	Online, Unified Commerce, and Platform
connections around the world	merchants

North America is a quickly evolving market driven by changing shopper behavior

Payment method proliferation	The merging of channels in	Evolution from the card
	Unified Commerce	networks

Help North American

merchants expand

cross-border

Technology	Unified commerce	Platforms and
and online	and point-of-sale	marketplaces

Technology

and online

Unified commerce

and point-of-sale

Platforms and

marketplaces

APAC

Digitization of

commerce on the

consumer side

Cash to cashless

Super apps

Buy Now Pay Later

Unified commerce

China

Alipay WeChatPay

UnionPay

Online Banking (C)

India

RuPay

UPI NetBanking

PayTM

Thailand

Cash over Counter

Online Banking

Malaysia

7-Eleven

Online Banking

RazerGold

GrabPay

Indonesia

Doku

Bank Transfer

Convenience stores

Local cards		Prepaid card	Cash		Direct debit
Wallet		Online banking		Open invoice / Instalments

South Korea

Korean local cards

Bank Transfer

PayCo

Japan

Convenience stores

Pay-Easy

Online Banking

Hong Kong

Alipay HK

Vietnam

Online Banking

GrabPay

MoMo

MoMo ATM

Philippines

PayMaya GCash

GrabPay

Convenience stores

Payment centres

Online Banking

Australia

eftpos

POLi

Afterpay (C)

Zip

Adyen offers full service for all payment methods listed, unless they are marked with:

(C): requires a contract with the payment method, Adyen acts only as a gateway (no reconciliation included)

(R): requires a contract with the payment method, while Adyen offering includes reconciliation

Global companies	APAC companies	Serving APAC
expanding into	expanding	companies
APAC	cross-border	domestically

Disclaimer

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