The
The DOT's report, produced as part of an executive order by President
The department said it started investigations into 20 airlines for failing to timely provide refunds, 18 of which are ongoing. It filed a formal complaint against
With
As a result, at least nine airlines have amended their policies to make clear that passengers are entitled to a refund when a carrier cancels a flight or makes a significant schedule change and are providing refunds as required.
It said thousands of passengers who had initially been denied refunds are receiving money back rather than vouchers, which were given at times.
Last month, air travel was snarled due to bad weather and staff shortages. American and Spirit airlines reported hundreds of cancellations.
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