Travel Advisory: International flights to/from Malaysia

SEPANG, 25 March 2022 - Following the latest announcement of #ReopeningSafely by the Malaysian government, AirAsia would like to remind guests to adhere to the following standard operating procedures (SOPs) for international travellers entering Malaysia:

Before departure:

• Travellers are required to download and activate the MySejahtera app.

  - Complete the pre-departure form via the "Traveller" icon.

  - Submit vaccination details through MySejahtera.

  - Fully vaccinated travellers will be issued an electronic "Digital Traveller's Card" to be presented at the airport upon check-in.

  - Submit address in Malaysia (for foreign travellers).

• Travellers aged 7 years and above are required to undergo a PCR test 2 days before departure to Malaysia and upload it on MySejahtera.

• Travellers aged 6 years and below (based on year of birth) are not required to take the pre-departure test.

  - Travellers with previous COVID-19 infection (6-60 days before departure) are required to undergo a professional RTK-Antigen test 2 days before departure.

• Travellers do not have to apply for the MyTravelPass to enter Malaysia after 1 April 2022.

• Foreign travellers are required to purchase travel and COVID-19 insurance.

• Travellers must comply with all health protocols currently in place in Malaysia.

Upon arrival:

• Travellers aged 7 years old and above are required to take a professionally administered RTK-Antigen test within 24 hours upon arrival in Malaysia.

• Travellers aged 6 years and below (based on year of birth) are not required to take the on-arrival test.

• Travellers are required to check-in at the point of entry (arrival) using the MySejahtera app.

• Travellers who are fully vaccinated and tested negative are not required for subsequent tests and quarantine after arrival in Malaysia.

Travellers who were infected with COVID-19:

• Travellers must be fully vaccinated and have proof of COVID-19 infection that occurred between 6 and 60 days before departure to Malaysia.

• Travellers are also required to present the COVID-19 positive result either in print or digital format.

• Travellers who were hospitalised due to COVID-19 need to provide a 'Fit to Travel' letter issued by the hospital.

• Those who were not hospitalised are required to undergo a professionally administered RTK-Antigen test 2 days before departure and only travellers with a negative test are allowed to travel to Malaysia.

For travellers entering Malaysia from Singapore, please click here.

For travellers departingMalaysia, please take note of the following requirements to ensure a smooth travel experience:

Before departure:

• Travellers must check on any latest travel restrictions or special requirements of the destination country, including health documents such as a COVID-19 negative test certificate and proof of full vaccination status.

  - For Travel Requirements please click here.

• Self check-in on the airasia Super App to minimise physical contact and crowding at the airport. You can easily do this via the airasia Super App as early as 14 days before your departure date.

• Travellersare encouraged to arrive early at the airport to allow enough time for all the necessary processes to take place.

• Travellersare required to wear a face mask before, during and after the flight. Either the regular 3-ply mask or double-masking is recommended for better protection. Masks with an open valve are not permitted onboard AirAsia flights.

AirAsia has spent the period of downtime in travel over the past two years further improving and revamping its flight procedures and processes. In the highest interest of safety and wellbeing of all its guests and employees, only fully-vaccinated employees will operate flights and be on-duty at airport terminals.

All AirAsia's aircraft are properly maintained according to procedures set by the manufacturer. The in-house maintenance, repair and overhaul (MRO) company, Asia Digital Engineering, has over 20 years of experience providing services to AirAsia and is also opening its doors to undertake aircraft engineering services for other airlines. Likewise, all pilots and cabin crew are regularly sent for mandatory refresher courses and ongoing retraining so that they are always on top of their job.

AirAsia has recently been awarded again for upholding the highest levels of safety and operational integrity with a 7/7 rating from the experts at airlineratings.com. This follows a similar rating bestowed on the airlines at the height of the pandemic in 2020.