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Key takeaways

  • Smaller hosts offer guests a more "local feel" and personalized experience.
  • Airbnb's Co-Host Network prefers small-scale hosts who manage three to five properties to ensure an intimate experience.
  • Outstanding managers can deliver excellent service, despite average ratings being lower for large-scale hosts.

Brian Chesky, CEO of Airbnb, recently highlighted the difference in guest experiences between landlords managing a few properties and those operating on a larger scale.

Chesky explained that while large-scale rentals contribute significantly to the revenue of the short-term rental industry, small-scale rentals often give guests a more "local feel." This feeling is consistent with Airbnb's original vision and promotes a more personalized experience for travelers.

To encourage this local approach, Airbnb introduced the Co-Host Network, a platform that connects homeowners with local individuals who manage their accommodations. The network specifically favors smaller-scale hosts who manage three to five properties, making for a more intimate and attentive rental experience.

Challenge

Chesky recognized that professional property managers often strive for efficiency and scalability, managing hundreds or even thousands of properties. While this approach can be successful, it can sometimes come at the expense of the personal touch guests seek. Data indicates that properties managed by outside professionals receive an average rating of 4.62 out of five stars, which falls below Airbnb's overall median.

Despite acknowledging the challenges associated with large-scale rentals, Chesky expressed appreciation for exemplary property managers who provide exceptional guest experiences. He emphasized that although the average rating is lower across the board, there are exceptional managers who provide excellent service.

Future

The growth of Airbnb has sparked discussions about its impact on local communities and housing markets worldwide. Cities are introducing various regulations to address concerns about short-term rentals, including higher taxes and occupancy restrictions.

Chesky believes that small-scale landlords offer a more authentic and personalized experience compared to the "industrial hospitality" often associated with large landlords. He suggests that while scale may benefit certain industries, hospitality thrives on human connections and attention to detail.

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