This new functionality is the first in a series of digital enhancements
Brokers will also be able to use Live Chat to arrange a motor engineer's inspection or send documents to
The move follows the introduction of the Allianz Claims Hub earlier this year, a digital platform for brokers and motor customers to report and track motor fleet and motor trade claims, in addition to
'I'm really proud to have launched Live Chat, which we believe makes us one of the first insurers to enable brokers to speak directly to a claims handler via a digital chat. This is the next iteration in our roadmap of enhancements to the Allianz Claims Hub and I'm really excited about the great plans we have to further improve the digital channels within our motor claims journey.
'We are confident that this will be a game-changer for our claims service delivery and it's another important step in our digital journey to improve our customer communication by offering the human touch where it's needed, through the most effective channels.'
(C) 2020 Electronic News Publishing, source