Nov 24 (Reuters) - Twitter Inc on Tuesday released
plans for its new policy on how people are "verified" on the
site, an area the company has long promised to revamp to address
confusion and criticisms over the blue check-mark badges it uses
to authenticate the identity of prominent accounts.
The social media company said in a blog post https://blog.twitter.com/en_us/topics/company/2020/help-us-shape-our-new-approach-to-verification.html
that it plans to relaunch its verification program, including a
new public application process, in early 2021. It said a public
feedback period for the new policy would open on Tuesday and run
until Dec. 8.
Twitter said it paused public submissions for verification
in 2017 after hearing feedback that the program "felt arbitrary
and confusing to many people." It said at the time the check
mark was being confused with "an endorsement or an indicator of
importance."
A year later, Twitter said it was putting fixes to the
verification program on the back burner to focus on issues like
election integrity, though it has continued to verify some
accounts, such as medical experts tweeting about COVID-19 this
year.
"Since then, we haven't been clear about who can become
verified and when, why an account might be unverified, or what
it means to be verified," Twitter said in the Tuesday blog post.
The company laid out more detailed criteria https://help.twitter.com/en/managing-your-account/about-twitter-verified-accounts
for the "core types" of notable, active accounts it will
verify, such as government officials, companies, nonprofits,
news organizations, entertainers, sports teams, athletes and
activists.
Twitter said it also may verify accounts that meet other
standards such as being one of the top-followed accounts in the
user's country and having "off-Twitter notability," which could
be assessed through Google search trends, Wikipedia references
or coverage in news outlets.
The company said it may cut the blue badge from accounts
that severely or repeatedly violate rules, such as its policies
on hateful conduct, civic integrity or glorification of
violence. But it said these removals would not be automatic and
would be assessed case by case.
Twitter also released proposed grounds for denying
verification, for example, accounts that have been locked out
for violating rules in the last six months or accounts of
individuals associated with hateful content or who have been
found to have committed "gross human rights violations."
Twitter aims to introduce the final policy on Dec. 17. It
also indicated plans for more ways for users to identify
themselves with new account types and labels.
(Reporting by Elizabeth Culliford in Birmingham, England
Editing by Matthew Lewis)