Altigen Communications, Inc. announced significant enhancements to its CoreInteract Digital Customer Engagement Platform for Microsoft Teams.
Companies navigating the complexities of the new hybrid and work-from-anywhere environment find efficient real-time communications and collaborations as critical. Leveraging the power of Microsoft Teams, the world's most widely used communications and collaboration platform, CoreInteract extends Teams' capabilities as a complete enterprise digital customer engagement platform. CoreInteract release includes new and substantial added functionality. Highlights include: Integration of Microsoft PowerBI for reporting and analysis; Tailoring æscreen pops' for incoming communications from more than 500 CRM, front office and back-office applications through the Microsoft Power Platform suite of solutions; The ability for workflows to transfer calls to external phone numbers, such as after hours 3rd party answering services; New Contact Center features including real-time views of call queues and supervisor call monitoring Extensions to Workgroup Insights, the real-time supervisor dashboard Enhanced call controls for CoreAttendant, Altigen's native Teams Operator.