Log in
E-mail
Password
Remember
Forgot password ?
Become a member for free
Sign up
Sign up
New member
Sign up for FREE
New customer
Discover our services
Settings
Settings
Dynamic quotes 
OFFON

MarketScreener Homepage  >  Equities  >  Nasdaq  >  Amazon.com, Inc.    AMZN

AMAZON.COM, INC.

(AMZN)
  Report
SummaryQuotesChartsNewsRatingsCalendarCompanyFinancialsConsensusRevisions 
SummaryMost relevantAll NewsPress ReleasesOfficial PublicationsSector newsMarketScreener StrategiesAnalyst Recommendations

Amazon com : delves deeper into voice recognition, call-center work as COVID-19 drives cloud

12/01/2020 | 04:23pm EST
The logo of Amazon Web Services (AWS) is seen during the 4th annual America Digital Latin American Congress of Business and Technology in Santiago

(Reuters) - Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Speaking at the company's annual re:Invent conference, executive Andy Jassy announced Amazon Connect Voice ID, which uses machine learning software to authenticate customers who dial into call centers.

Jassy, who runs the firm's cloud computing division Amazon Web Services, said AWS builds a voice print for customers who opt in to save time on calls. Enterprises using the service set how confident it needs to be for authentication to be automatic, or for requiring manual confirmation of a customer's account.

Amazon is also adding a machine learning tool that helps call-center agents find answers for customers and another that help them personalize service.

The news reflects rising demand for Amazon's cloud - and for call-center tools in particular. Jassy said COVID-19 has accelerated businesses' cloud adoption by several years, and more than 5,000 customers turned to the Amazon Connect service for call-center help during the pandemic. U.K. grocer Morrisons is one such example.

Voice authentication is AWS' latest work in the field of biometrics, which has attracted criticism from civil liberties advocates. Amazon in June announced a year-long moratorium on police use of its facial recognition software.

Amazon used the event to launch many unrelated products including Trainium, which targets Nvidia Corp's core business of powerful chips to train machine learning algorithms.

Trainium will complement Amazon's Inferentia computing chip that analyzes incoming data from platforms like its Alexa voice assistant.

Amazon also announced an equipment-monitoring system for predictive maintenance; computer vision for onsite cameras in manufacturing, construction or retail; and a query tool that lets businesses enter jargon-filled questions and have AWS suggest answers to them.

(Reporting by Munsif Vengattil in Bengaluru, Jeffrey Dastin and Stephen Nellis in San Francisco; Editing by Anil D'Silva, Alexander Smith and Cynthia Osterman)

By Munsif Vengattil and Jeffrey Dastin


© Reuters 2020
All news about AMAZON.COM, INC.
04:03pAMAZON COM : to Webcast Fourth Quarter 2020 Financial Results Conference Call
BU
03:06pNASA Mulling Whether to Redo Ground Test of Deep-Space Rocket
DJ
11:52aAMAZON COM : invests in Quebec to create more than 1,000 new jobs and bring fast..
AQ
09:11aAMAZON : Teams Up with Pharrell Williams' YELLOW and Georgia Tech to Launch New ..
BU
08:54aAMAZON COM : teams up with Pharrell and Georgia Tech to launch a new music remix..
PU
08:18aEXCLUSIVE : India plans foreign investment rule changes that could hit Amazon
RE
06:42aSIMON WOLFSON : Ahead of expected IPO, Deliveroo recruits Next's Wolfson to boar..
RE
06:33aAMAZON COM : Says Any Big Foreign Investment Rule Changes in India Will Have 'Ad..
RE
01/18Parler partially reappears with support from Russian technology firm
RE
01/18RELIANCE TO EMBED E-COMMERCE APP INT : Mint
RE
More news
Financials (USD)
Sales 2020 380 B - -
Net income 2020 18 142 M - -
Net cash 2020 44 304 M - -
P/E ratio 2020 89,7x
Yield 2020 -
Capitalization 1 566 B 1 566 B -
EV / Sales 2020 4,00x
EV / Sales 2021 3,34x
Nbr of Employees 798 000
Free-Float 81,7%
Chart AMAZON.COM, INC.
Duration : Period :
Amazon.com, Inc. Technical Analysis Chart | MarketScreener
Full-screen chart
Technical analysis trends AMAZON.COM, INC.
Short TermMid-TermLong Term
TrendsNeutralNeutralBullish
Income Statement Evolution
Consensus
Sell
Buy
Mean consensus BUY
Number of Analysts 52
Average target price 3 830,67 $
Last Close Price 3 120,76 $
Spread / Highest target 44,2%
Spread / Average Target 22,7%
Spread / Lowest Target 12,2%
EPS Revisions
Managers and Directors
NameTitle
Jeffrey P. Bezos Chairman, President & Chief Executive Officer
Dave Clark Senior Vice President-Worldwide Operations
Brian T. Olsavsky Chief Financial Officer & Senior Vice President
Patricia Q. Stonesifer Independent Director
Thomas O. Ryder Independent Director
Sector and Competitors
1st jan.Capitalization (M$)
AMAZON.COM, INC.-4.18%1 557 561
JD.COM, INC.-0.15%136 033
WAYFAIR INC.32.86%29 834
ETSY, INC.14.90%25 776
MONOTARO CO., LTD.2.67%13 369
B2W COMPANHIA DIGITAL8.65%8 748