While retailers hope to go big this holiday season, customers may notice that the printed gift guides arriving in their mailboxes are smaller.
Many of the millions of catalogs getting sent to
“It almost felt like it was a pamphlet compared to a catalog,” she said.
Catalogs have undergone a steady recalibration over the years in response to technological changes and consumer behavior. The thick, heavy Sears and J.C.
The number of catalogs mailed each year dropped about 40% between 2006 to 2018, when an estimated 11.5 billion were mailed to homes, according to the trade group formerly known as the
But don't expect catalogs to go the way of dinosaurs yet. Defying predictions of doom, they have managed to remain relevant in the e-commerce era. Retail companies found that could treat catalogs with fewer pages as a marketing tool and include QR and promo codes to entice customers to browse online and complete a purchase.
Despite no longer carrying an extended inventory of goods, catalogs are costly to produce and ship. But they hold their own in value because of growing digital advertising costs, helping retailers cut through the noise for consumers barraged by multi-format advertisements, industry officials say.
In an unlikely twist, notable e-commerce companies like
Fans of printed information may rejoice to hear that apparel retailer
Research shows that the hands-on experience of thumbing through a catalog leaves a greater impression on consumers, said
“The reason why these paper formats are so effective is that our human brains haven’t evolved as fast as technology and computers over the past 10 to 20 years. We retain more information when we read something on paper. That's why paper books remain relevant," Zhang said. “The psychology shows that three-dimensional, tactile experiences are more memorable.”
Pint-sized presentations still can work, though, because the purpose of catalogs these days is simply to get customers’ attention, Zhang said. Conserving paper also works better with younger consumers who are worried about the holiday shopping season's impact on the planet, he said.
Postal increases are hastening changes. The latest round of postage hikes in July included the category with the 8.5-by-11-inch size that used to be ubiquitous for the catalog industry.
Many retailers responded by reducing the size of catalogs, putting them in a lower-cost letter category, said
“Everybody wants eyeballs. There’s so much out there -- so many websites, so many brands,” said Ayoob, who spent 35 years working in department stores and in the wholesale industry.
Targeting customers at home is not a new concept.
“By showcasing our icons, the catalog became an icon itself,”
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