American Express : February Fixed Income Presentation

1

Key Priorities for 2020

64K+

Global colleagues enabled to work from homeExecuting robust, multi-facetedReturn to OfficeplanCreated Office of Enterprise Inclusion, Diversity and Business Engagement and announced 4-year $1B action planRanked #9 in Fortune's 100 Best Companies to Work

For® 2020

Largest ever global campaign in 18 countries and territoriesInjected >$1B in value acrossmultiple productsMaintained Card Attrition Rates below 2019 levelsRolled out new and enhanced financial relief programs in over 20 countries

#1 in Customer Satisfaction with National Credit Card Companies*

3.7M+

Launched proprietary accounts payable automation offering,New Locations in Force added Outside of theFirst foreign network to launch in mainland

U.S.

ChinaAcquired best-in-class digital SME cash management platform

Extended key Cobrand partnerships incl. Marriott, British

American Express

Airways, Amazon and Lowe's

One AP™

Best-in-class credit metrics due to robust risk management efforts and capabilities

Record levels of liquidityCapital levels well above targets

Maintained the dividend

* For J.D. Power 2020 award information, visit jdpower.com/awards

Support our colleagues and win as a teamProtect our customers and the brandStructure the company for growth in the futureRemain financially strong

Summary Financial Performance

($ in millions; except per share amounts)

Total Revenues Net of Interest Expense

FX-Adjusted*

Net Income

Diluted EPS †

Average Diluted Shares Outstanding

* Total Revenues Net of Interest Expense adjusted for FX is a non-GAAP measure. FX-adjusted information assumes a constant exchange rate between the periods being compared for purposes of currency translation into U.S. dollars (i.e., assumes Q4'20 and FY'20 foreign exchange rates apply to Q4'19 and FY'19 results, respectively). †Attributable to common shareholders. Represents net income less earnings allocated to participating share awards, dividends on preferred shares and other items.

Worldwide Billed Business Growth

% Increase/(decrease) vs. Prior year (FX-adjusted):

10%

5%

0%

See Annex 1 for reported billings growth rates.

(5%)

(10%)

(15%)

(20%)

(25%)

(30%)

(35%)

(40%)

Q1'19

Q2'19

AXP Prop

GNS Total AXP

Q1'20 (3%) (10%) (4%)

Q2'20

Q3'20

• (35%) (20%)

• (25%) (16%)

• (33%) (20%)

Q4'20	FY'20
(16%)	(19%)
(15%)	(17%)
(16%)	(18%)

Q3'19

Q4'19

Q1'20

Q2'20

Q3'20

Q4'20