Investor Presentation

September 2020

Forward-Looking Statements

Safe Harbor

This presentation includes forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995 and the Federal securities laws. They are not guarantees or assurances of any outcomes, financial results of levels of activity, performance or achievements, and readers are cautioned not to place undue reliance upon them. The forward-looking statements are subject to a number of estimates and assumptions, and known and unknown risks, uncertainties and other factors. Actual results may differ materially from those discussed in the forward-looking statements included in this presentation. The factors that could cause actual results to differ, including uncertainties, risks and other factors associated with the current novel coronavirus (COVID-19) pandemic, are discussed in the Appendix to this presentation, and in our Quarterly Report on Form 10-Q for the quarter ended June 30, 2020, as filed with the SEC on August 5, 2020.

Non-GAAP Financial Information

This presentation includes non-GAAP financial measures. Further information regarding these non-GAAP financial measures, including a reconciliation of each of these measures to the most directly comparable GAAP measure, is included in the Appendix to this presentation.

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American Water's COVID-19 Response

Employees

  • Suspended all work-related air and rail travel as of March 3 & suspended participation in sponsored events and public gatherings
  • Employees who can work from home have been required to do so effective March 16
  • Implemented social distancing and enhanced safety measures for employees
  • Paid leave for COVID-19 diagnosis, required quarantine and childcare

Customers and Communities

  • Suspended billing-related service shutoffs and restored service to customers who were previously shut off for non- payment
  • Suspended payment of late fees until further notice
  • Working with customers who are experiencing a financial hardship by offering customer assistance programs and access to low income programs
  • Implemented social distancing and enhanced safety measures for employees who engage with customers
  • Made more than $400,000 in charitable contributions as of August 2020 to support our communities as they deal with the impacts of COVID-19

Regulatory & Liquidity

• Implemented actions to ensure liquidity and access to capital

• Increased communications with public service commissions, customers, and public officials

• Actively engaged with state regulatory commissions to address COVID-19 financial impacts, with commission approval orders received in 10 out of 14 regulated jurisdictions as of August 5, 2020

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Our Strategy: Purpose Driven. People Powered. Customer Obsessed. Trusted Source of Everything Water

Values

Safety

Trust

Environmental

Leadership

Teamwork

High

Performance

The industry leader

Strategies

  • Trusted Source of everything water
  • "Best in Class" execution of business fundamentals
  • Highest in customer satisfaction
  • Set the bar for water quality, water source monitoring, and water technology across
    US
  • Proven and predictable financial performance and growth

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Attachments

Disclaimer

American Water Works Co. Inc. published this content on 14 September 2020 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 14 September 2020 20:09:00 UTC