Since being introduced in 2020 across their vet network which now boasts 73 clinic locations around
In the last 9 months alone, Apiam has added 11 clinics to their network by acquisition, complimenting 3 brand new clinics opened in last 15 months in regional growth corridors that have seen an influx of residents during the pandemic.
"A lot of these clinics are now wanting to move into a corporate model where they can get the support around developing the business systems and capturing growth, so they can focus on veterinary services," said Apiam Managing Director, Dr
"Our Best Mates program has exceptional uptake and we've got about 7.6% of our active patients [on it].
"We're expecting to be able to grow that based on what some of the other large corporate groups have done up to around 15%. What's great about this program is when we do make acquisitions or Greenfield clinics, then we can apply this program and we do get some immediate uplift."
The Best Mates program is offered across Apiam's network of vet clinics which include their flagship Fur Life Vet brand, as well as acquired clinics which are co-branded with their clinic name upon entering the Apiam network.
For an annual subscription fee of
Making the program possible is Apiam's national network where most services can be integrated using Apiam's nationwide supply chain where value benefits can be passed on to pet owners. These are just one reason why Apiam has continued to receive ongoing interest from independent clinic owners seeking Apiam's support services by joining the network.
On top of the marketing, payroll, supply chain and HR services provided by Apiam, clinic owners have seen the organic growth these support services have generated, enabling
"What's been happening in the industry from a veterinary point of view is that vet clinics have been growing and that growth has been exceptional in some regions," said
"But what that's doing is putting a lot of pressure on veterinary clinics and their ability to resource additional vets, as well as manage that growth."
"What's different about Apiam is that rather than just being an aggregator of clinics, we also have a number of services that then lend leverage across that animal footprint within the clinics.
"In this part of the business is our diagnostic lab and pathology services and feed testing and some of the parasitology services which is a growing part of the business that we're leveraging across those clinics and our client base."
Alongside the re-opening of international borders, Apiam has recently undertaken an international recruitment drive which has seen experienced vets joining Apiam from the
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