Carbyne has announced a groundbreaking collaboration with AT&T to modernize the 9-1-1 infrastructure in the United States. This new combined 9-1-1 infrastructure provides public safety answering points (PSAPs) nationwide with cost-effective access to the latest 9-1-1 technologies, enhancing emergency response capabilities for all dispatchers and citizens. AT&T and Carbyne have joined forces to bring AT&T ESINet cloud-based solutions to PSAPs across the U.S. This solution empowers agencies of all sizes to receive NG911 IP-based call routing and cloud-native emergency call handling.

Upgrading to the cloud reduces reliance on on-premises infrastructure and provides service continuity during disruptions. This collaboration introduces a robust and future-proof infrastructure with state-of-the-art connectivity, government-grade cloud security, and AI-driven features. This helps ensure the highest levels of data protection and compliance, enhancing the efficiency and effectiveness of emergency response.

Operating on the Carbyne cloud solution and supported by AT&T and AWS GovCloud (US), the new solution enables 9-1-1 telecommunicators to handle calls more efficiently, improving response times. The technology also breaks language barriers with live, two-way translation, reducing foreign language call times by five minutes?a critical time in emergencies. Agencies adopting this platform can expect better communication tools, reduced call volumes, and faster response times, ultimately enhancing public safety for all citizens.

AT&T ESInet?'s end-to-end encryption and Carbyne APEX's zero-trust architecture helps ensure that only authorized users have access to data, maintaining privacy and security. Deployed in record time, Ottawa County Central Dispatch became the first PSAP in the country to adopt the Carbyne APEX cloud-native emergency call handling platform with AT&T ESINet? under the newly defined ESInet-to-Cloud infrastructure in its new emergency call center in Miami, Oklahoma.