ATMOS ENERGY CORPORATION Safe, Reliable, and Resilient
F O R O U R C U S T O M E R S , C O M M U N I T I E S , A N D E M P L O Y E E S
ATMOS ENERGY CORPOR ATION
2020 Corporate Responsibility and Sustainability Report
During these challenging times, Atmos Energy remains focused on our vision to be the safest provider of natural gas services. This year, reliable and affordable energy is more essential than ever.
Above: Jacqueline, Service Technician 1 in Dallas, provides safe and courteous service as we continue to "Make Our Safe System Safer" during our pipeline replacement projects.
Cover: Prior to March 2020, Phillip, a Service Technician 2 from Dallas, explains his findings after completing a safety check during the service restoration process.
To that end, we must operate exceptionally well, invest in our employees and infrastructure, enhance our culture,
and continue to make a difference in the communities we serve.
Corporate Governance | Safety |
We're fostering strong governance | We're investing in technologies of |
to achieve our vision. | the future to improve safety today. |
Communities | Employees |
We're fueling safe and thriving | We're supporting our people, |
communities every day. | the heart and soul of our company. |
Environment
We're doing our part to protect and
preserve our environment today and for generations to come.
ATMOS ENERGY CORPOR ATION
2020 Corporate Responsibility and Sustainability Report
A M E S S A G E F R O M L E A D E R S H I P
Letter to Our Stakeholders
Fiscal 2020 Corporate Responsibility and Sustainability Highlights
ENVIRO N MENTAL
- Continued to reduce methane emissions by replacing 845 miles of pipe
- Delivered 5.1 Bcf of RNG and CNG; equivalent to removing 58,000 cars from the road annually
- Joined Our Nation's Energy Future Coalition (ONE Future)
SO CIAL
- Kicked off our rebranding efforts for Fueling Safe and Thriving Communities
- Provided over 226,000 training hours to our employees; approximately 40 percent were delivered virtually
- Contributed $14 million to charitable organizations
G OVERN A N CE
- Transitioned 95 percent of our employees to a digital working environment
- Launched a Corporate Responsibility section on our website to provide greater transparency around our ESG practices
- Formalized our corporate communications strategy to further improve engagement with all stakeholders
Atmos Energy is rooted in the belief that safety is at the center of everything we do, and it is our enduring vision to be the safest provider of
natural gas services. To be sure, fiscal 2020 brought challenges; however, our steadfast commitment to safety paired with the guiding principles of our culture, AtmoSpirit, enabled us to emerge stronger and demonstrate the resiliency and reliability of natural gas.
As the public health crisis escalated in the 1,400 communities we serve, the safety of our employees, our customers, and our communities remained our focus. Therefore, we implemented employee and customer safety practices and protocols to ensure continued safe and reliable delivery of natural gas service. Doing our part to help slow the spread, more than 95 percent of our 4,700 employees safely transitioned to remote work and continued to perform at the highest level. We were able to accomplish this because our culture of teamwork and inclusion means we can move fast and adapt quickly.
We took the early step to voluntarily suspend natural gas disconnections and announced a $1.5 million donation to stock the shelves at local food banks around the country to support those in need. Additionally, we donated $1 million to energy assistance agencies in our service territories to support our friends and neighbors in need. We also helped arrange over $11 million in financial assistance through LIHEAP, our Sharing the Warmth program, and other assistance programs to help struggling customers manage past-due balances.
As part of our safety practices and protocols and to ensure the continued safe operation of our gas systems, employees wear face coverings and practice social distancing guidelines. We also implemented screening precautions to protect our customers and employees. Those actions provided us the ability to continue our system modernization work.
Over the next five years, we plan to spend $11 billion to $12 billion to make our safe system even safer by replacing 5,000 to 6,000 miles of pipe. Despite the pandemic, we have a reasonable plan to complete the replacement of the remaining cast iron in our system by December 2021. Additionally, we remain on target to reduce methane emissions across our natural gas distribution system by 50 percent from 2017 to 2035. You can read more about our focus on safety and long-term sustainability on our website in the Corporate Responsibility section.
I want to thank all of our Atmos Energy employees, as they continue to provide our customers safe and reliable natural gas service. I am extremely proud of their dedication and commitment to keeping our 3.1 million customers, our 1,400 communities, themselves, and their families healthy and safe. At Atmos Energy, we take immense pride in fueling safe and thriving communities every day, and we pledge to continue that outreach as part of our ongoing commitment to deliver safe, reliable, affordable, and efficient natural gas.
Thank you for your support of Atmos Energy.
Executive Chairman of the Board
J. Kevin Akers
President and Chief Executive Officer
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S A F E T Y
We're investing in technologies of the future to improve safety today.
Our commitment to safety guides every decision we make because the safety of our employees, customers, and communities is essential. Because safety is our number one priority, we continually innovate and advance employee training, communicate safety messaging to our customers and communities,
and invest in the modernization of our system.
Anthony is a Senior Construction Operator in Louisiana and is a
Safety Team Lead at his local service center.
S A F E T Y
Remaining Resilient During Uncertain Times
During this year of uncertainty, our culture provided the foundation for Atmos Energy to be resilient and focused on our vision to be the safest provider of natural gas services.
Workforce
- At the end of our fiscal year, 95 percent of our employees were working in a digital working environment and continue to perform at the highest level.
- Employees have been trained and are following social distancing and other safety measures recommended by the CDC.
- Field operations personnel receive electronic work orders and report directly to the jobsite.
- Employees continue to receive high-quality technical training through virtual classrooms.
- Atmos Energy Wellness Workshops help support emotional, physical, and work-lifewell-being for employees during COVID-19.
Atmos Energy employees showed their appreciation for our health care heroes with a drive-by truck parade and dropped off lunch at Texas Health Harris Methodist in Cleburne, Texas.
S A F E T Y
Saluting Our Health Care Heroes
Nurses, doctors, paramedics, hospital administrators, and laboratory technicians have been working tirelessly throughout the pandemic. Many were unable to take a quick break or grab a sandwich at the hospital cafeteria, and some were even forced to live apart from loved ones in order to limit exposure and keep their own families healthy. During National Hospital Week in May, we saluted health care workers' heroic efforts by delivering more than 12,000 meals to health care heroes in the eight states we serve. Our team members safely coordinated with local health care professionals caring for coronavirus patients to deliver hearty meals full of hometown flavor from local restaurants that offer expanded takeout and delivery services during the coronavirus pandemic.
Safety
- Safety remains our top priority; safety meetings are held virtually or on jobsites with employees maintaining social distancing.
- Employees are following the Occupational Health & Safety Administration (OSHA)'s Guidance on Preparing Workplaces for COVID-19.
- Employees are provided sanitizing products for themselves as well as for equipment and vehicle cleaning.
- New safety signage was placed to remind employees to follow social distancing and equipment cleaning protocols.
- A new mobile and desktop application for employees was developed to complete a daily wellness check-in.
Community
- Customer service agents use screening protocols to ensure customers and employees remain healthy and safe.
- We temporarily suspended disconnections for nonpayment, and temporarily waived late payment and reconnect fees during these challenging times.
- We communicated with customers who may be facing financial hardship that payment assistance is available through LIHEAP and our Sharing the Warmth program. We also provided payment flexibility by offering installment plans and accepting partial payments.
- Employees use updated safety signage on jobsites to remind the community of the protocols we are following to keep them safe.
Feeding Students and Families in Times of Need
Millions of U.S. workers filed for unemployment benefits in the wake of the economic shutdown, and many of those were parents with children who rely on school food programs for breakfast and lunch every day.
$1.5M | Atmos Energy donated $1.5 million to quickly stock the |
shelves at local food banks. | |
D O N A T I O N |
By directing $1.5 million from the Atmos Energy/Robert W. Best Charitable Giving fund to numerous local food banks around the country that serve students and families most in need, organizations like the North Texas Food Bank (NTFB) were able to make a direct and immediate impact on the communities we serve. Every dollar donated to the NTFB provided access to three healthy meals, and 94 percent of every dollar goes directly to hunger relief programs in the 13 counties it serves.
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S A F E T Y
Ambassador Program Boosts Damage Prevention Efforts
Because third-party damage represents one of the greatest threats to distribution systems, Atmos Energy administers a Damage Prevention Ambassador Program that empowers team members to identify and prevent potential digging accidents in the field. In fiscal 2020, ambassadors inspected more than 28,000 excavation sites, helping to prevent many potentially dangerous and costly accidents.
For example, in our West Texas Division, where new home growth is flourishing, Damage Prevention Ambassadors in cities like Midland, Odessa, Big Spring, and Lubbock are always on the lookout for opportunities to raise awareness and strengthen relationships with contractors, homeowners, municipal utilities, and the public.
Pictured is Darsey, a Crew Leader who takes part in the Damage Prevention Ambassador Program in the West Texas Division.
S A F E T Y
Safety Training Helps Save Lives
Training is an essential element of safety, empowering our employees to perform their jobs safely while also keeping our customers and the public safe. Drawing on their preparation and experience, several team members recently demonstrated compassion, skill, and selflessness that was beyond compare and ultimately helped save lives.
While reading meters in a residential neighborhood, Service Technician Desmond witnessed a man fall off his roof. Desmond and a neighbor rushed to where the injured man lay on the ground, and Desmond coached the neighbor to assist the injured man according to his first aid and first responder training. When the paramedics arrived, Desmond was told by the ambulance attendant that his medical training was invaluable in keeping the man safe until help could arrive.
"I was grateful the first aid and first responder training that I received allowed me to help in this situation until the ambulance arrived."
- Desmond
The program encourages personnel driving a company vehicle to visit active excavator sites and ask if the workers called 811 before digging. If not, employees are empowered to stop work, distribute 811 literature and take photos of the excavation site for documentation in a mobile app.
"We use the app to be proactive in engaging contractors before they can possibly damage us, to make sure they have called 811 and are digging safely around Atmos Energy underground facilities," said the West Texas Compliance Manager. The West Texas Division has inspected more than 3,600 excavation sites to help ensure safe digging practices.
Calling 811 to locate and mark utility lines is crucial for safe digging. Clem, a Crew Leader, marks a natural gas line with temporary paint in Louisiana.
In another instance, Senior Construction Operators Jacob and Kolby, and Crew Foreman Marcus, had just finished lunch when they came upon a woman holding a baby who was struggling to breathe. They quickly leaped into action, applying their CPR training to help the infant while simultaneously flagging down a passing ambulance. The paramedics stopped and quickly transported mother and baby to the hospital, and the team discovered later that day that the baby was fine. The employees credit their company safety training in helping to save the infant's life.
Pictured from left to right: Senior Construction Operators Kolby and Jacob, and Crew Foreman Marcus
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E M P L O Y E E S
We're supporting our people, the heart and soul of our company.
Our employees are our greatest asset and our most important investment. We recruit and hire individuals with a variety of skills, talents, backgrounds, and experiences. We value our culture that respects and appreciates inclusion and diversity as it reflects the unique communities that we serve.
Sheila is a Damage Prevention Technician in Mississippi and is passionate about the safety of our employees and protecting the integrity of our distribution system. She is an enterprise leader in the company's Damage Prevention Ambassador Program.
E M P L O Y E E S
Making a Difference for New Employees
E M P L O Y E E S
Culture of Leadership
For years, all new employees have traveled to the Charles K. Vaughan Center to participate in a three-day,in-person workshop to learn about our AtmoSpirit culture and the role each employee plays in making Atmos Energy the safest provider of natural gas services. When we pivoted to a digital work environment this year, members of our Workforce Development team introduced Virtual Atmos Energy Essentials, which is designed to remotely onboard 10 new employees per session from any location. Two groups of new employees "virtually meet" throughout a single week - one group from 9 a.m. to 1 p.m. and another group from 1 p.m. to 3 p.m. each weekday.
"We adjusted our existing AtmoSpirit content to function as a virtual curriculum after running a pilot workshop with a diverse cross-section of employees from across the enterprise," said AtmoSpirit Facilitator Jack, who co-created the virtual orientation.
This partial-day format allows participants to learn and apply AtmoSpirit principles in their work and home life, and Microsoft Teams™ provides the technology to foster a true connection between the participants.
Our culture of leadership begins before an applicant is offered a job and continues through performance planning, personal development, and succession planning.
Workforce performance enhances our leadership pipeline. Each year, employees participate in goal setting, regular check-ins with supervisors, and year-end reviews to capture what they will do to live AtmoSpirit, help achieve our vision, adapt to change, and continuously improve. One of the most important components of our AtmoSpirit culture is personal development.
In 2019, 64 percent of the participants in our five developing leaders learning tracks were minorities/ women. Currently, 25 percent of our leaders are women and more than 20 percent are minorities.
Our leadership development efforts and succession planning for all employees is reflected in the increase in leadership diversity over the last five years, including a 10 percent increase for women and an overall 34 percent increase for minorities.
L E A D E R S
B Y G E N D E R
L E A D E R S B Y
R A C E / E T H N I C I T Y
- 75% Men
- 25% Women
- 4% Asian
- 6% Black or African American
- 10% Hispanic or Latino
- <1% Native American or Alaska Native
- 1% Two or more races
- 79% White
Growth and Diversity
Our company is a place where people with diverse backgrounds strive to create a great future - together. Investing in our people has allowed us to expand our workforce and reflect the changing demographics in the communities where we live, work, and play. We partner with local colleges and universities to identify and recruit qualified applicants in each of the cities and towns we serve, and we target jobs fairs including those focused on minority, veteran, and women candidates.
Over the last five years, of the approximately 2,000 employees hired, 31 percent are women and 44 percent are minority.
R E C E N T H I R E S
B Y G E N D E R
within 5 years
R E C E N T H I R E S B Y R A C E / E T H N I C I T Y within 5 years
- 69% Men
- 31% Women
- 2% Asian
- 17% Black or African American
- 19% Hispanic or Latino
- 1% Native American or Alaska Native
- 5% Two or more races
- 56% White
Diana, a Measurement and Engineering Analyst in Dallas, is passionate about giving back and has volunteered with Susan G. Komen since 2001.
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E M P L O Y E E S
Innovative Virtual Training Enhances Employee Skills and Development
When we temporarily suspended in-person training at the Charles K. Vaughan (CKV) Center to maintain the safety of our workforce, our technical training team was prepared to transition technical training classes to a virtual environment to ensure our employees continued to have access to the training they need to realize our vision of being the safest provider of natural gas services. Core functions such as meter reading and service & construction were delivered via Microsoft Teams™ with self-paced courses and hands-on practice. New materials were also developed to support virtual learning, including a class syllabus, new online courses, video demonstrations, and field assignments.
This new style of digital learning enhances our job skills training and supports our business modernization efforts.
E M P L O Y E E S
Virtual Reality Lab at the Charles K. Vaughan Center in early 2020.
Our Workforce Development team launched a successful pilot of our Virtual Reality (VR) Emergency Response Situation module with 50 students who provided overwhelmingly positive feedback.
These pioneering solutions enhance our existing curriculum and perfectly complement the coaching that employees receive at our state-of-the-art CKV facility. Ongoing innovations in learning and development will continue to add value across our existing technical and job skills training as well as new employee development.
Continuous Training Leads to Safety Improvements
Because employee safety is paramount, our daily focus is to continuously improve on our safety training and protocols so that our essential workforce is always prepared to deliver safe, reliable natural gas.
The virtual training process features smaller class sizes and more one-on-one time for the instructors to spend with students through phone calls, video meetings, and online chat. The revised training schedule has also provided the opportunity to offer more classes and enables students to absorb training without traveling from other states to the DFW metroplex. Experienced employees have also been able to take advantage of virtual refresher training opportunities that reinforce their existing skills. This new style of digital learning enhances our job skills training and supports our business modernization efforts.
Training kits and props, such as this meter, were delivered to students in order to mimic the hands-on portion of training that would ordinarily be completed at the CKV training center.
OSHA
Recordable Injury Rate
(per 200,000 hours worked)
DART
Days Away/Restricted Duty/ Transfer Injury Rate
(per 200,000 hours worked)
RMVC
Reportable Motor Vehicle Collision Rate (per 1,000,000 miles driven)
2014
2019
2.80 | 2.85 | 2.90 | 2.95 | 3.0 |
2014
2019
1.66 | 1.67 | 1.68 | 1.69 | 1.70 | 1.71 | 1.72 |
2014
2019
5.0 | 5.1 | 5.2 | 5.3 | 5.4 | 5.5 |
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E N V I R O N M E N T
We're doing our part to protect
and preserve our environment today
and for generations to come.
We provide clean, efficient, and innovative energy solutions for our customers and communities, and continue to invest in system modernization that reduces our environmental impact. Our goal of reducing methane emissions by 50 percent from 2017 to 2035 is essential to our environmental commitment.
Atmos Energy, Texas Trees Foundation, Texas 811, and local officials celebrate 811 Day by safely planting 500 trees in 25 cities across Texas.
E N V I R O N M E N T
Innovative Natural Gas Technologies Provide Clean and Efficient Energy
We partner with customers and suppliers to apply innovative technologies that deliver sustainable solutions for a clean energy future, providing yet another pathway to protect and preserve our environment today and for generations to come.
E N V I R O N M E N T
Combined Heat and Power Delivers Low-Carbon, Affordable Energy Solutions
Combined heat and power (CHP) is an efficient and clean approach to generating electric power and useful thermal energy from a single fuel source, typically natural gas. The heat created from producing electricity, which is typically wasted, is captured and turned into steam or hot water that can be used for space heating, cooling, domestic hot water, and industrial processes. A 2016 Department of Energy study cited CHP as a clean energy solution that has a number of benefits, including reducing greenhouse gas emissions and energy operating costs,
Valued Partnerships Deliver Renewable Energy
The transportation of landfill gas is an important element of our strategy to responsibly reduce methane emissions. According to the EPA, municipal solid waste (MSW) landfills are the third-largest source of human-related methane emissions in the United States, and methane has a global warming potential more than 25 times greater than CO2. Reducing methane emissions can achieve significant near-term benefits in mitigating global climate change, so MSW facilities represent a unique opportunity to capture, convert, and use landfill gas as a renewable energy resource. Landfill gas producers need transmission companies like Atmos Energy to transport their renewable natural gas (RNG) to market.
RENEWABLE ENERGY PROCESS
5.1 Bcf
Of renewable natural gas transported
58,000
Equates to removing almost 58,000 passenger vehicles from our roads every year
in addition to increasing energy efficiency up to 75 percent when compared to electricity from the grid.
CHP is utilized in a variety of industrial facilities and commercial buildings to simultaneously supply electricity and provide thermal loads. CHP can also be integrated into district energy systems utilized by colleges, hospitals, downtown areas, and other campus-type facilities. A district energy system is a centralized facility that generates steam and hot and cold water that is piped through an underground network to buildings for space heating, air conditioning, and other energy needs.
Water | Heat Recovery | Steam or | Cooling/ |
Unit | Hot Water | Heating | |
Hot Exhaust Gases | |||
Natural Gas | Engine/Turbine | Building, Facility, | |
or Grid | |||
Electricity |
Biogas is methane captured from | Biogas-derived methane is | Renewable natural gas is injected | Renewable natural gas is used to |
landfills, agricultural and food | conditioned, processed, and refined | into utility-owned pipelines | fuel homes, businesses, industries, |
waste, and wastewater | into pipeline-quality gas | and vehicles |
Our relationship with River Birch landfill demonstrates how we are helping companies transport their RNG to market. The River Birch landfill is a 920-acre facility outside New Orleans that processes MSW emissions into approximately 4,500 Mcf of RNG every day. Since 2010 we have collaborated with River Birch on quality specifications and, during non-peak demand periods, to blend pipeline-quality natural gas with RNG from the landfill and then sell the gas to a power generator and local distribution company. Following a planned expansion that will connect it to the nearby Jefferson Parish landfill, River Birch will soon be the largest facility in the country producing pipeline-quality gas.
We also work with partners like HAMM Waste Services, a landfill gas manufacturing facility in Lawrence, Kansas, that produces 1.5 million Mcf of RNG from 130 "wells" on capped areas of the landfill. After passing through a series of filters and separation processes, additional scrubbing is done by a thermal oxidizer using natural gas provided by Atmos Energy. The "cleaned" natural gas meets Southern Star Pipeline standards and is marketed to fuel compressed natural gas (CNG) vehicles in California, helping to offset nearly 5 million gallons of gasoline in that state.
Natural Gas Fuels Microgrid to Provide Responsible Energy for Student Housing
Atmos Energy and Mississippi State University (MSU) teamed up with developer Greystar and Blue Sky Power to build College View Apartments. This innovative 130-unit student housing complex utilizes CHP technology to generate clean electricity that's powered by an onsite natural gas generator to provide electricity, hot water, and heating to all units.
This clean energy infrastructure, known as the MSU Clean Energy Microgrid, will generate reliable and resilient energy with the ability to operate fully independent of the city's electric grid. It also significantly reduces operating expenses by relying on a centralized electric and thermal energy system fueled by affordable natural gas. MSU will save approximately $116,000 every year in electric utility costs and will reduce CO2 emissions by more than 827 tons annually - the equivalent emissions of 162 passenger vehicles. This CHP project is the first in Mississippi for use in apartments, and MSU is already planning the next phase of this development.
$116,000
In electric costs saved annually
827
Tons of CO2 emissions avoided annually
162
Equates to removing the emissions of 162 passenger vehicles
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E N V I R O N M E N T
Helping Customers Save Money, Conserve Energy, Reduce Carbon Footprint
Efficiency is one of the main reasons why our customers choose natural gas as an essential energy source for their homes and businesses. To help our customers achieve energy savings and lower their environmental impact, we offer financial incentives for purchasing high-efficiency natural gas appliances and smart thermostats, plus installing weatherization materials in our Mississippi, Colorado, and Mid-Tex divisions.
45,000 | 1.2M | 7,100 |
Residential and commercial | Therms of natural gas | Tons of CO2 emissions |
customers participated in | conserved | avoided annually |
energy efficiency programs |
E N V I R O N M E N T
Atmos Energy Joins ONE Future
Our target to reduce methane emissions in our natural gas distribution system by 50 percent from 2017 to 2035
is an essential component of our environmental sustainability strategy. In January, Atmos Energy joined Our Nation's Energy Future Coalition (ONE Future), a voluntary alliance of leading companies across the natural gas supply chain focused on technology and policy solutions to drive continual improvement in the reduction of methane emissions.
Joining ONE Future includes a commitment to measuring, reporting, and tracking key emissions metrics in accordance with ONE Future protocols, reflecting our continued commitment to responsible, sustainable practices in our natural gas distribution businesses and pipeline and storage operations.
Natural Gas Provides Energy
Efficiency, Lower Environmental
Impact in New Home Construction
A 2019 National Association of Home Builders survey found that buyers are looking for energy-efficient homes that also have whole-house green certifications which are affordably and comfortably achieved with natural gas. We partnered with two Dallas-area builders, Hoffmann Homes and Urban Edge Developers, to provide marketing assistance and coordinate the infrastructure and installation of high-efficiency natural gas equipment so these builders could achieve Green Built Texas and Platinum LEED certified homes in Dallas.
In the Mississippi and Mid-Tex divisions, builders can take advantage of rebates on high-efficiency appliances like furnaces and water heaters, in addition to smart thermostats. These financial incentives have encouraged 36 builders to install higher efficiency models that avoid close to 600 tons of CO2 emissions annually.
Gerson, a Senior Utility Technician in Kansas, locates and marks underground natural gas pipelines with yellow temporary paint to ensure safe digging.
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C O M M U N I T I E S
We're fueling safe and thriving communities every day.
Community service is woven into the fabric of Atmos Energy's culture, and our employees take pride in fueling safe and thriving communities every day. We are committed to helping our children have a bright and healthy future by fighting childhood hunger and focusing on reading on level by third grade, showing appreciation to our hometown heroes, and providing assistance to our neighbors in need. Being a good neighbor also means providing helpful solutions for customers to pay their bills, and doing our part to support local economies so they can grow and flourish. Taking care of our communities is more essential now than ever.
Frank is a Colorado native who enjoys spending time with his family outdoors and volunteering at the Guadalupe Center in Greeley.
C O M M U N I T I E S
Fueling Safe and Thriving Communities Is Woven into Our Culture
C O M M U N I T I E S
Fueling Hope for Our Neighbors in Need
Compassion to give back to communities we serve flows through the heart and soul of Atmos Energy's 4,700 employees. Whether it is reading to students, working with local food banks, or showing appreciation to our hometown heroes, our employees have always invested in the communities we call home. In 2020, we formally rebranded what we have been doing for years - we call it Fueling Safe and Thriving Communities.
Fueling Bright Minds and Healthy Futures for Our Kids
Through our Fueling Safe and Thriving Communities program, we donated $2 million across the eight states we serve to provide resources that help students read on level by the third grade. Third grade marks the shift from "learning to read" to "reading to learn," which means deficient readers are at greater risk of falling behind. According to the National Conference of State Legislatures, research shows that students struggling to read at the end of third grade are four times less likely to finish high school.
Sharing a similar passion to open doors, broaden horizons, and position kids for success, we proudly committed $1 million of the donation to United Way of Metropolitan Dallas to bring life-changing resources to our youngest learners and their families.
Our average residential bill is one of the most affordable utility bills in the house, representing approximately 1 percent of the median household income in the eight states we serve. However, we recognize there are times when our customers need financial assistance with their bill. That is why we always stand ready to offer critical relief to families and businesses. In addition to our annual Sharing the Warmth contribution, we donated an additional $1 million directly to energy assistance agencies to help customers stay warm this winter. These funds are distributed in partnership with more than 100 energy assistance agencies and nonprofit organizations across the eight states we serve.
Beginning in March, we temporarily suspended natural gas disconnections for non-payment, in addition to offering additional flexible payment plans and raising awareness about financial help that is available to qualified households. To make sure homes and businesses have reliable and affordable natural gas, Atmos Energy continues to work with our customers and local assistance agencies to offer customers year-round relief and financial solutions including Atmos Energy's Sharing the Warmth program and the federal Low-Income Home Energy Assistance Program (LIHEAP).
Atmos Energy continues to work with our customers and local assistance agencies to make sure homes and businesses have reliable and affordable natural gas when they need it the most.
$9,518,903
Customer assistance received through LIHEAP and other assistance programs
$1,877,127
Financial assistance provided through our Sharing the Warmth program
37,424
Households assisted through energy assistance programs
An estimated 18 million children face hunger nationwide, so we also donated $2 million to join forces with hundreds of local school districts, food banks, and other essential organizations to give the breakfasts, lunches, snacks, and healthy meals that all children need to grow, develop, and succeed.
Fueling safe and thriving communities means we are committed to enhancing childhood literacy and reducing food insecurity, and these donations will fuel bright minds and healthy futures for the kids in our communities.
Fueling Honor and Appreciation for Our Hometown Heroes
Firefighters, police, medical professionals, teachers, and other community role models are America's everyday heroes, and we proudly support their continued dedication to the communities we serve. In September, Atmos Energy donated $105,000 to Colorado and Kansas fire departments that are essential in protecting public health, safety, and community well-being.
David, Colorado Operations Supervisor, shares his appreciation with the Greeley Fire Department Rescue team.
Atmos Energy employees Kurtis, David, and Frank donate backpacks, lunch boxes, and water bottles to a school in Greeley, CO. In attendance is Greeley-Evans Weld County School District 6 Superintendent, Dr. Deirdre Pilch, and Centennial Elementary Principal, Dr. Angie McDowell.
America's firefighters respond to health and safety emergencies every day, while fire departments also offer safety classes to educate the public about topics including the proper use of fire extinguishers, the importance of fire alarms, and sound evacuation procedures. As part of our commitment to fueling safe and thriving communities, we partner with thousands of firefighter personnel each year to provide natural gas safety training, promote home safety guidance to residents, and support victims of natural disasters.
Atmos Energy's donation helped to provide equipment and personal protective gear, raise awareness for community safety, support professional development, and expand volunteer fire departments.
"We are extremely grateful to Atmos Energy for their generosity and for their dedication to community safety, helping us prepare to deal with the vast array of emergencies we face," said Chief Dale Lyman of the Greeley (Colo.) Fire Department.
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C O M M U N I T I E S
Employees Pledge $875,000 During Week of Giving
Our employees take enormous pride in their commitment to fuel safe and thriving communities. During our annual Week of Giving campaign, employees across the enterprise pledged more than $875,000 in donations to benefit United Way, No Kid Hungry, and The Salvation Army. Further amplifying the impact of this tremendous financial support, the company matched all employee donations to double the vital resources crucial organizations use to enrich childhood literacy, provide nutritious meals, and offer a helping hand to our most vulnerable neighbors.
During Week of Giving, employees across the enterprise participated in various activities to give back to communities where they work and live. Some employees participated in an online Back to School Drive that amassed school supplies for students at Mi Escuelita, a preschool network that develops English language vocabulary skills at 11 locations in the Dallas area. Other employees wrote thank you notes to health care heroes to express gratitude for their service and offer words of encouragement. These are just a couple of examples of how our employees support their communities.
Employees participated in a logo design contest for Week of Giving. This is the winning logo by Bethany, Revenue Management Coordinator in Dallas, Texas.
C O M M U N I T I E S
Jack, Senior Service Technician, and Tyler, Senior Construction Operator, work with local Mississippi contractors to provide natural gas service to new customers in the Starkville area.
Natural Gas Is Fundamental for Growing Economies and Communities
Since 2018, we have partnered with the Mississippi Public Service Commission to implement a service expansion program benefiting rural communities that would otherwise lack access to affordable and reliable natural gas. Atmos Energy has completed 54 projects in 28 communities since the program's inception, with the most recent service extension occurring at the Mississippi Horse Park in Starkville as well as 50 current residences and another 200 planned homes in the area.
This is a prime example of how public and private entities can work together to expand access to reliable, affordable, and environmentally responsible natural gas.
2 6 | ATMOS EN ERGY CO RP O R ATI O N | ATMOS EN ERGY CO RP O R ATI O N | 2 7 |
C O R P O R A T E G O V E R N A N C E
We're fostering strong governance to achieve our vision.
At Atmos Energy, strong corporate governance is core to our culture and our values. It supports our vision to be the safest provider of natural gas services, it mitigates risk, and is the foundation of our long-term corporate sustainability effort. We expect everyone to take responsibility for doing what is right for all stakeholders. Leading with integrity is essential for conducting our business ethically, instilling accountability in our employees and working with business partners who share our high standards and principles. We are committed to continuous improvement by providing an anonymous Compliance Helpline for employees, contractors, and the public to give feedback or make recommendations for improvements to safety, risk identification, prevention, and mitigation.
To access the Compliance Helpline, call
1-866-543-4065or visit our compliance website.
Doug, Operations Supervisor in the Golden Triangle area of Mississippi, has trained countless employees in his 40-year tenure with the company.
C O R P O R A T E G O V E R N A N C E
Corporate Governance Highlights
Atmos Energy has adopted a number of practices to promote strong corporate governance to ensure the long-term sustainability of the Company.
Board Practices
- Independent lead director
- Separation of board chair and CEO
- 11 of 14 directors are independent
- Annual election of all directors
- Regular executive sessions of independent directors
- Comprehensive and strategic risk oversight
- Annual board and committee evaluations
Other Governance Practices
- Executive and director stock ownership guidelines
- Clawback policy
- Prohibition on hedging or pledging stock
Shareholder Matters
- Robust shareholder engagement
- Annual say-on-pay voting
- Majority voting for director elections
- No poison pill defense
Board Committees
- Audit Committee
- Corporate Responsibility, Sustainability, & Safety Committee
- Executive Committee
- Human Resources Committee
- Nominating and Corporate Governance Committee
Board of Directors
Our Board's leadership structure is designed to ensure independent oversight of corporate management and key issues related to strategy and risk. Our lead director is independent. All standing Board committees are chaired by independent directors. Additionally, independent directors regularly hold executive sessions outside the presence of the executive chairman, the president and CEO, or any other company employee. Directors serve one-year terms upon election and are reelected to subsequent one-year terms by a shareholder vote at the annual shareholders meeting. The Board has a mandatory retirement age of 75, with members serving through the annual meeting following their 75th birthday.
Board members are nominated annually based on their diversity of skills, background, financial literacy, availability, independence, and other relevant leadership qualities. We believe our Board has the right balance of tenure, with 50 percent of the Board members with 10-plus years of experience on the Board, providing consistency and historical perspective, and 43 percent with less than five years
of experience bringing new ideas and a fresh perspective.
28.6%
42.9%
B O A R D T E N U R E
21.4%
7.1% | |||
< 5 years | 10-15 years | ||
5-9 years | > 15 years |
3 0 ATMOS EN ERGY CO RP O R ATI O N
C O R P O R A T E G O V E R N A N C E
Leadership
Our Management Committee is comprised of five senior leaders responsible for the execution of company strategy as approved by the Board. The Management Committee meets regularly to actively monitor operations and financial performance; ensure compliance with policies, procedures, and ethical business practices; and implement strategy to achieve sustainable, long-term performance.
20% | 32% | 56% |
Women and minorities on | Women and minorities | Women and minorities |
Management Committee | as officers | recently appointed to |
leadership | ||
C O R P O R A T E G O V E R N A N C E
Leading with Integrity
Atmos Energy's Code of Conduct begins with our deep commitment to fairness, mutual respect, and participation. We are committed to abide by the letter and spirit of all laws and regulations that apply to our business. These guidelines apply to all of us, and remind us that what we do every day and how we do it are critically important to help us achieve our vision of being the safest provider of natural gas services. In 2020, 100 percent of active employees completed our annual Code of Conduct training. Our Code of Conduct training reinforces how to identify and deal with ethical issues such as conflicts of interest, gifts and entertainment, use of confidential information, fair dealing, protection of corporate assets, compliance with rules and regulations, and safety.
100% | In 2020, 100 percent of active employees completed our |
annual Code of Conduct training. |
If you have suggestions, recommendations, questions, or have witnessed a potential violation of the Code of Conduct, you may contact Atmos Energy's Compliance Helpline. All submissions to the Compliance Helpline are treated confidentially and we will not tolerate retaliation against anyone for submitting a concern or recommendation. In addition to our Code of Conduct, our Board has adopted several policies and guidelines that demonstrate our commitment to strong corporate governance and diversity.
Employee safety meetings, like this one in Mississippi, were conducted monthly in service centers prior to March 2020.
Succession Planning
Succession planning is an extensive annual process at Atmos Energy. It begins with our Board and goes down through all levels of the organization to ensure that we are building a strong bench of talent. Not only is talent identified, but potential paths of development are discussed to ensure that employees have an opportunity to build their skills and are well prepared for future roles. We have a long history of promoting our senior leadership from within the organization. Over the past five years women and minorities have accounted for 56 percent of the officer appointments, including the promotion of two women to division president.
In addition to Learning from Leaders, Atmos Energy provides numerous professional development courses ranging from "Is Supervision for Me?" to "OQ Evaluator Training."
Leaders Learning from Leaders
Just like our vision of being the safest provider of natural gas services, learning how to lead is a continuous, never-ending journey. We support this journey in a way that is aligned with our vision and our AtmoSpirit principles.
We have a proven approach for growing leaders that is guided by our belief that you learn it by doing it, by getting opportunities, receiving coaching and feedback, and through self-reflection. Leadership training and a well-equipped Learning from Leaders Toolkit support our organic, learn by doing approach to growing leaders. Our leader-led development goes beyond just communicating with and coaching direct reports. Our leaders collaborate and share information about how they are connecting with their employees and other leaders across the enterprise.
32 | ATMOS EN ERGY CO RP O R ATI O N | ATMOS EN ERGY CO RP O R ATI O N | 3 3 |
Matthew, Senior Utility Technician, checks for continuity to ensure company assets are isolated to maximize protection of our system.
Appendix
a. Sustainability Accounting Standards Board (SASB) Index
b. Global Reporting Initiative (GRI) Index
c. Methane Emissions Report
d. DOT Report
A P P E N D I X
Sustainability Accounting Standards Board (SASB) Index
SASB | Question | SASB Title | Disclosure Title | Response |
Code | ||||
Average retail gas | ||||
rate for (1) residential, | Historical information is available in the Atmos Energy | |||
IF-GU- | Energy | (2) commercial, (3) | ||
1 | Corporation Statistical Summary, which is available on the | |||
240a.1. | Affordability | industrial customers, | ||
Atmos Energy Website. | ||||
and (4) transportation | ||||
services only | ||||
Typical monthly gas | For residential customers using 50 MMBtu per year the average | |||
bill for residential | ||||
bill is $47.18. | ||||
IF-GU- | 2 | Energy | customers for (1) | |
240a.2. | Affordability | 50 MMBtu and (2) | For residential customers using 100 MMBtu per year the average | |
100 MMBtu of gas | ||||
bill is $74.05. | ||||
delivered per year | ||||
Number of residential | This is a metric that we do not publicly disclose. However, we | |||
proactively work with customers to provide them with solutions | ||||
customer gas | ||||
should they experience financial hardship. We are able to | ||||
disconnections | ||||
IF-GU- | Energy | provide our customers with financial assistance should the need | ||
3 | for non-payment, | |||
240a.3. | Affordability | arise through programs like Sharing the Warmth and LIHEAP. | ||
percentage | ||||
Beginning in March 2020 we temporarily suspended gas | ||||
reconnected within | ||||
disconnections for non-payment to help those customers who | ||||
30 days | ||||
were impacted by the economic effects of COVID-19. | ||||
Discussion of impact | Our customers' natural gas bills are some of the lowest in the | |||
of external factors on | home and make up approximately 1% of the median income in the | |||
IF-GU- | 4 | Energy | customer affordability | jurisdictions where we operate. We provide a comparison of our |
240a.4. | Affordability | of gas, including the | monthly gas bill in our monthly investor report along with providing | |
economic conditions | a detailed chart of our bills' historical growth and factors that | |||
of the service territory | impact customer bills. | |||
In our distribution segment, we have weather normalization | ||||
Percentage of gas | (WNA) mechanisms in all states, except for Colorado. This | |||
substantially mitigates the adverse effects of warmer-than-normal | ||||
utility revenues from | ||||
weather for meters in those service areas. We have one formal | ||||
rate structures that | ||||
IF-GU- | End-Use | lost revenue adjustment mechanism called the DSM in Colorado. | ||
5 | (1) are decoupled | |||
420a.1. | Efficiency | We also have formula rate mechanisms in place in four states | ||
or (2) contain a lost | ||||
that provide for an annual rate review and adjustment to rates. | ||||
revenue adjustment | ||||
In our pipeline and storage segment, approximately 80% of this | ||||
mechanism (LRAM) | ||||
segment's revenues are earned from delivery services to local | ||||
distribution companies (including our MidTex Division). | ||||
A P P E N D I X
SASB | Question | SASB Title | Disclosure Title | Response |
Code | ||||
Gas savings efficiency measures are only permissible in jurisdictions | ||||
where it is allowed by our regulators. Currently we have four energy | ||||
efficiency programs in our service areas. | ||||
Colorado (Tariff Sheet 8a) | ||||
Gas Demand-Side Management Cost Adjustment (G-DSMCA) | ||||
All sales rate schedules for natural gas service are subject to a Gas | ||||
Demand-Side Management Adjustment ("G-DSMCA") designed | ||||
to prospectively recover prudently incurred costs of Demand-Side | ||||
Management Programs ("DSM Programs") in accordance with | ||||
Gas Demand-Side Management Rules 4750 through 4760 of the | ||||
Commission's Rules Regulating Gas Utilities and Pipeline Operators, | ||||
4 Code of Colorado Regulations 723- 4 ("Gas DSM Rules"). The | ||||
G-DSMCA Factor shall be separately calculated and applied to the | ||||
Company's base rates schedules for residential, small commercial, | ||||
and commercial customers. The Company shall recover the annual | ||||
expenditures projected for that year over a one-year period with the | ||||
G-DSMCA Factor. | ||||
Kentucky (Tariff Sheet 30) | ||||
Applicable to Rate G-1 Sales Service, residential class only. Purpose: | ||||
The Company offers a low-income weatherization program in order | ||||
to improve efficiency and household safety for eligible customers. | ||||
The program does not rehabilitate homes and does not include | ||||
home additions, paint, carpet, or lead-based paint and asbestos | ||||
abatements. The program may include, but not be limited to, the | ||||
replacement of doors and windows, caulking, window stripping, | ||||
IF-GU- | End-Use | Customer gas savings | installation of insulation, and/or the maintenance/replacement of | |
natural gas appliances. | ||||
6 | from efficiency | |||
420a.2. | Efficiency | |||
measures by market | Mississippi (Energy Efficiency Rider Tariff) | |||
The purpose of the Energy Efficiency Cost Recovery (EECR) Rider is | ||||
to establish the EECR Rate(s) by which the Company will recover its | ||||
energy efficiency Quick Start Plan program costs approved by the | ||||
Mississippi Public Service Commission ("Commission"), including | ||||
(1) the incremental energy efficiency program costs ("Incremental | ||||
Program Costs") and (2) lost contribution to fixed cost ("LCFC") | ||||
(collectively, the "Recoverable Costs"), all as described in Rule 29, | ||||
"Conservation and Energy Efficiency Programs," of the Commission's | ||||
Rules and Regulations Governing Public Utility Service, and as | ||||
approved by the Commission in Docket 2010-AD-2 on July 11, 2013. | ||||
Recovery of Incremental Program Costs is limited to the incremental | ||||
costs which represent the direct program costs that are not already | ||||
included in the then-current rates of the Company. | ||||
Mid-Tex (Conservation and Energy Efficiency Rider) | ||||
Atmos Energy Corporation's Mid-Tex Division provides a | ||||
Conservation and Energy Efficiency program which offers assistance | ||||
to residential and commercial customers to encourage reductions in | ||||
energy consumption and lower energy utility bills. The proposal is | ||||
one where Atmos Energy shareholders will fund half the allowable | ||||
expenses incurred annually, with a customer rate component | ||||
providing the remainder of the funding. The programs offered under | ||||
Rate Schedule CEE will be consistent with similar conservation and | ||||
energy efficiency programs offered by other gas utilities and may | ||||
include, but not be limited to, residential and commercial customer | ||||
rebates for high-efficiency appliances and equipment, as well as a | ||||
low-income customer weatherization assistance program. | ||||
Number of (1) | ||||
reportable pipeline | ||||
IF-GU- | 7 | Integrity of | incidents, (2) | Reportable Pipeline Orders - 6 |
Gas Delivery | Corrective Action | Corrective Action Orders - 0 | ||
540a.1. | ||||
Infrastructure | Orders (CAO), and (3) | Notices or Probable Violation (NOPV) - 0 | ||
Notices of Probable | ||||
Violation (NOPV) | ||||
ATMOS EN ERGY CO RP O R ATI O N | ATMOS EN ERGY CO RP O R ATI O N |
A P P E N D I X
SASB | Question | SASB Title | Disclosure Title | Response |
Code | ||||
Percentage of | We publish this information in our annual DOT Report Filings. | |||
IF-GU- | Integrity of | distribution pipeline | Additionally, the data is made available on our website, in our | |
8 | that is (1) cast | annual Corporate Responsibility and Sustainability Report, and in | ||
Gas Delivery | ||||
540a.2. | and/or wrought | our monthly Investor Updates. As of September 30, 2020, we had | ||
Infrastructure | ||||
iron and (2) | 356 miles of cast iron and 4,998 miles of unprotected steel which | |||
unprotected steel | represents approximately 7.6% of our distribution pipeline. | |||
In fiscal year 2020 we inspected approximately 18% or 1,035 miles | ||||
of the 5,684 total transmission miles. | ||||
IF-GU- | Integrity of | Percentage of gas | Atmos Energy surveys the approximately 75,000 miles of our | |
(1) transmission | ||||
9 | Gas Delivery | distribution and transmission pipelines at rates and frequencies that | ||
540a.3. | and (2) distribution | |||
Infrastructure | meet and often exceed state and federal guidelines. Monitoring | |||
pipelines inspected | ||||
frequency of pipelines is determined by federal and state pipeline | ||||
safety codes, accepted industry standards, and internal Atmos | ||||
Energy practices and procedures. | ||||
Atmos Energy is committed to being the safest provider of natural gas. | ||||
That's why we invest approximately $2 billion a year to modernize our | ||||
pipeline infrastructure. | ||||
Our system includes more than 75,000 miles of distribution and | ||||
transmission pipelines, as well as smaller "service" pipelines that | ||||
connect directly to homes and businesses. We bury much of our | ||||
pipe underground, where it is away from weather and activities that | ||||
commonly cause damage and leaks. Atmos Energy has always | ||||
had processes and procedures in place to ensure the safety of our | ||||
distribution and transmission network. During fiscal 2019, we adopted | ||||
a Pipeline Safety Management System (PSMS), which formally | ||||
documents our processes and procedures under a systematic and | ||||
structured framework that builds on our established pipeline safety | ||||
programs. PSMS was developed by the American Petroleum Institute | ||||
and is a recommended practice for the pipeline industry. All Atmos | ||||
Description of | Energy employees play a role in our PSMS through identification, | |||
prevention, and remediation of operational safety risks. | ||||
efforts to manage | ||||
IF-GU- | Integrity of | the integrity of | Additionally, because third-party damage represents one of the greatest | |
10 | gas delivery | threats to distribution systems, Atmos Energy administers a Damage | ||
Gas Delivery | ||||
540a.4. | infrastructure, | Prevention Ambassador Program that empowers team members to | ||
Infrastructure | ||||
including risks | identify and prevent potential digging accidents in the field. In fiscal | |||
related to safety | 2020, ambassadors inspected more than 28,000 excavation sites, | |||
and emissions | helping to prevent many potentially dangerous and costly accidents. | |||
Additionally, we operate an emergency hotline 24 hours a day, seven | ||||
days a week to respond to and investigate reports of natural gas leaks. | ||||
Atmos Energy is committed to practices that reduce methane emissions | ||||
from our transmission and distribution systems, including infrastructure | ||||
renewal programs to replace aging steel and cast iron distribution | ||||
pipelines. Atmos Energy utilizes a number of practices in its day-to- | ||||
day operations to prevent or reduce methane emissions. Some of the | ||||
practices include but are not limited to the following: | ||||
• Drawing down transmission line pressure when repairing or working | ||||
on the pipelines to reduce natural gas released to the atmosphere. | ||||
• Rerouting gas to minimize or prevent venting or blowdowns. | ||||
• Installing pipeline stopples and bypasses as necessary to maintain | ||||
operations and minimize extent of blowdown. | ||||
• Utilizing flares to combust methane instead of releasing methane to | ||||
the atmosphere. | ||||
A P P E N D I X
SASB | Question | SASB Title | Disclosure Title | Response |
Code | ||||
Number of: (1) | ||||
IF-GU- | 11 | Activity | residential, (2) | Historical information is available in the Atmos Energy Corporation |
commercial, and | ||||
000.A | Metric | Statistical Summary, which is available on the Atmos Energy Website. | ||
(3) industrial | ||||
customers served | ||||
Amount of natural | ||||
gas delivered | ||||
to: (1) residential | ||||
IF-GU- | 12 | Activity | customers, (2) | Historical information is available in the Atmos Energy Corporation |
commercial | ||||
000.B | Metric | Statistical Summary, which is available on the Atmos Energy Website. | ||
customers, (3) | ||||
industrial customers, | ||||
and (4) transferred | ||||
to a third party | ||||
Length of gas (1) | At September 30, 2020, in our distribution segment, we owned | |||
IF-GU- | an aggregate of 71,558 miles of underground distribution and | |||
13 | Activity | transmission and | ||
transmission mains throughout our distribution systems. Through our | ||||
000.C | Metric | (2) distribution | ||
pipeline and storage segment we also owned 5,684 miles of gas | ||||
pipelines | ||||
transmission lines. | ||||
This index is designed to provide information from the Sustainability Accounting Standards Board (SASB) reporting framework. It identifies where we make certain disclosures and provides unaudited information for the Gas Utilities & Distributors industry section within the infrastructure sector.
ATMOS EN ERGY CO RP O R ATI O N | ATMOS EN ERGY CO RP O R ATI O N |
A P P E N D I X
Global Reporting Initiative (GRI) Index
General Disclosures
GRI # | GRI Standard Title | Disclosure Title | Response/Location |
102-1 | General disclosures | Name of the organization | Atmos Energy Corporation |
• Atmos Energy 2020 10-K | |||
102-2 | General disclosures | Activities, brands, products, and services | • Part I Item 1. Business |
• Atmos Energy 2020 Proxy Statement | |||
Atmos Energy Corporation | |||
102-3 | General disclosures | Location of headquarters | 5430 LBJ Freeway |
Suite 1800 | |||
Dallas, Texas 75240 | |||
102-4 | General disclosures | Location of operations | United States |
102-5 | General disclosures | Ownership and legal form | • Atmos Energy 2020 10-K |
• Part I Item 1. Business | |||
102-6 | General disclosures | Markets served | • Atmos Energy 2020 10-K |
• Part I Item 1. Business | |||
102-7 | General disclosures | Scale of the organization | • Atmos Energy 2020 10-K |
• Part I Item 1. Business | |||
• Atmos Energy 2020 10-K | |||
• Part I Item 1. Business | |||
Information on employees and other | • Atmos Energy 2020 Corporate Responsibility | ||
102-8 | General disclosures | and Sustainability Report: Employees | |
workers | |||
• Atmos Energy Website | |||
• Corporate Responsibility: Employees | |||
• Careers: Working at Atmos Energy | |||
The Supply Chain Management Group is part | |||
of the Atmos Energy shared services division. | |||
Supply Chain: A description of the | The mission is to provide best-value supply chain | ||
solutions through innovative insights with a strong | |||
organization's supply chain, including | |||
focus on customer service and our company's | |||
102-9 | General disclosures | its main elements as they relate to the | |
culture. Our core supply chain services include new | |||
organization's activities, primary brands, | |||
product approvals, contract review and corporate | |||
products, and services | |||
and operational sourcing, fleet and equipment | |||
management, procurement and management of | |||
our small businesses and supplier relationships. | |||
Supply Chain: Significant changes to the | |||
organization and its supply chain: changes | |||
in the location of, or changes in, operations, | |||
including facility openings, closings, and | |||
expansions; changes in the share capital | There were no significant changes to Atmos Energy | ||
102-10 | General disclosures | structure and other capital formation, | |
Supply Chain in the past year. | |||
maintenance, and alteration operations (for | |||
private-sector organizations); changes in | |||
the location of suppliers, the structure of the | |||
supply chain, or relationships with suppliers, | |||
including selection and termination | |||
A P P E N D I X
General Disclosures
GRI # | GRI Standard Title | Disclosure Title | Response/Location |
• Atmos Energy 2020 10-K | |||
• Part I Item 1A. Risk Factors | |||
Precautionary | • Atmos Energy 2020 Corporate Responsibility and Sustainability | ||
102-11 | General disclosures | Report: Environment | |
principle or approach | |||
• Board Committee Charters: | |||
• Audit Committee | |||
• Nominating and Corporate Governance Committee | |||
102-12 | General disclosures | External initiatives | Atmos Energy 2020 Corporate Responsibility and Sustainability |
Report: Environment | |||
• American Gas Association | |||
• Belzoni Humphreys Development Foundation | |||
• Building Owners and Managers Association | |||
• Chamber of Commerce | |||
• Common Ground Alliance | |||
• Daughters of the American Revolution | |||
• Economic Development Council | |||
• Gas Technology Institute | |||
• Home Builders Association | |||
• Iberia Industrial Development Foundation | |||
• Kentucky Association of Manufacturers | |||
• Kentucky Gas Association | |||
• Louisiana Association of Business | |||
• Louisiana Chemical Industry Alliance | |||
• Louisiana Gas Association | |||
Membership of | • Louisiana Restaurant Association | ||
102-13 | General disclosures | • Middle Tennessee Industrial | |
associations | |||
• Mississippi Hospitality and Restaurant | |||
• Mississippi Manufacturers Association Membership | |||
• Mississippi Partnership for Economic Development Inc. | |||
• National Energy and Utility Affordability Coalition | |||
• Northeast Tennessee Regional Economic Partnership | |||
• Operations Technology Development Co. | |||
• Our Nation's Energy Future (ONE Future) | |||
• Pipeline Association for Public Awareness | |||
• Prowers Economic Prosperity | |||
• Rotary Club | |||
• Southern Gas Association | |||
• Society for Information | |||
• Tarrant Regional Transportation Coalition | |||
• Tennessee Economic Development Council | |||
• Tennessee Gas Association | |||
• Women's Energy Network | |||
102-14 | General disclosures | Statement from senior | Atmos Energy 2020 Corporate Responsibility and Sustainability |
decision-maker | Report: Letter to Our Stakeholders | ||
Atmos Energy 2020 10-K | |||
102-15 | General disclosures | Key impacts, risks, | • Part I Item 1A. Risk Factors |
and opportunities | • Part II Item 7. Management's Discussion and Analysis | ||
of Financial Condition and Results of Operations | |||
Our vision is for Atmos Energy to be the safest provider of natural gas | |||
services. We will be recognized for exceptional customer service, for | |||
Values, principles, | being a great employer, and for achieving superior financial results. | ||
• Atmos Energy 2020 Corporate Responsibility and Sustainability | |||
102-16 | General disclosures | standards, and norms | |
of behavior | Report: | ||
• Employees | |||
• Corporate Governance | |||
• Atmos Energy Website: Careers; Diversity & Culture | |||
ATMOS EN ERGY CO RP O R ATI O N | ATMOS EN ERGY CO RP O R ATI O N |
A P P E N D I X
General Disclosures
GRI # | GRI Standard Title | Disclosure Title | Response/Location |
Atmos Energy Code of Conduct | |||
We are committed to continuous improvement as we work | |||
to achieve our vision of being the safest provider of natural | |||
Mechanisms for advice and | gas. We provide an anonymous Compliance Helpline for | ||
102-17 | General disclosures | employees, contractors, and the public to give feedback | |
concerns about ethics | |||
or make recommendations for improvements in safety, risk | |||
identification, prevention, and mitigation at: | |||
1.866.543.4065 or www.compliancehelpline.com/ | |||
welcomeAtmosEnergy.jsp. | |||
• Atmos Energy 2020 Corporate Responsibility and | |||
Sustainability Report: Corporate Governance | |||
102-18 | General disclosures | Governance structure | • Atmos Energy Website |
• Corporate Responsibility: Corporate Governance | |||
• Atmos Energy Governance Documents | |||
• Atmos Energy About - Board of Directors | |||
• Atmos Energy's Corporate Governance Guidelines | |||
generally speak to the delegation of authority to | |||
management. | |||
102-19 | General disclosures | Delegating authority | • Atmos Energy's Corporate Responsibility, Sustainability, |
and Safety Committee Charter does not specifically state | |||
that the authority is delegated, but refers to the Committee | |||
overseeing company policies on these items, which | |||
presumably management is responsible for. | |||
Executive-level responsibility | • Atmos Energy 2020 Corporate Responsibility and | ||
102-20 | General disclosures | for economic, environmental, | Sustainability Report: Corporate Governance |
and social topics | • Atmos Energy Website: About - Leadership | ||
• Atmos Energy 2020 Corporate Responsibility and | |||
Consulting stakeholders on | Sustainability Report: | ||
102-21 | General disclosures | economic, environmental, | • Letter to Our Stakeholders |
and social topics | • Fiscal 2020 Corporate Responsibility and | ||
Sustainability Highlights | |||
Composition of the highest | |||
102-22 | General disclosures | governance body and its | Atmos Energy 2020 Proxy Statement |
committees | |||
102-23 | General disclosures | Chair of the highest | Kim R. Cocklin |
governance body | |||
• Atmos Energy 2020 Proxy Statement | |||
102-24 | General disclosures | Nominating and selecting the | • Atmos Energy 2020 Corporate Responsibility and |
highest governance body | Sustainability Report: Corporate Governance | ||
• Atmos Energy Corporate Governance documents | |||
• Atmos Energy 2020 Proxy Statement | |||
• Atmos Energy Corporate Governance Guidelines | |||
102-25 | General disclosures | Conflicts of interest | • Atmos Energy Code of Conduct |
• Atmos Energy Corporate Responsibility Website: | |||
Governance | |||
Role of highest governance | Atmos Energy Corporate Responsibility Website: | ||
102-26 | General disclosures | body in setting purpose, | • Corporate Governance |
values, and strategy | • Atmos Energy Governance Documents | ||
A P P E N D I X
General Disclosures
GRI # | GRI Standard Title | Disclosure Title | Response/Location |
Measures taken to develop and enhance the highest | |||
governance body's collective knowledge include regular | |||
updates by senior management on financial, social, and | |||
environmental issues that impact Atmos Energy and the | |||
Collective knowledge of highest | natural gas industry. Ad-hoc updates include operational | ||
102-27 | General disclosures | reports, published articles, academic white papers, | |
governance body | |||
and research reports on the defined topics, and peer | |||
company publications. These updates are in addition to | |||
the Company's quarterly Board and committee meetings | |||
where members of senior management provide and review | |||
educational materials on these topics. | |||
Evaluating the highest | |||
102-28 | General disclosures | governance body's | Atmos Energy 2020 Proxy Statement |
performance | |||
• Atmos Energy 2020 10-K | |||
• Item 1A. Risk Factors | |||
• Item 7. Management's Discussion and Analysis of | |||
Identifying and managing | Financial Condition and Results of Operations | ||
• Atmos Energy 2020 Corporate Responsibility and | |||
102-29 | General disclosures | economic, environmental, | |
Sustainability Report: Corporate Governance | |||
and social impacts | |||
• Board Committee Charters: | |||
• Corporate Responsibility, Sustainability, | |||
& Safety Committee | |||
• Audit Committee | |||
• Atmos Energy 2020 10-K | |||
• Item 1A. Risk Factors | |||
Effectiveness of risk | • Item 7. Management's Discussion and Analysis of | ||
102-30 | General disclosures | Financial Condition and Results of Operations | |
management processes | |||
• Board Committee Charters: Audit Committee | |||
• Risk Management and Compliance Committee Charter | |||
• Atmos Energy 2020 Proxy Statement | |||
Board Committee Charters: | |||
102-31 | General disclosures | Review of economic, | • Corporate Responsibility, Sustainability, & Safety |
environmental, and social topics | Committee | ||
• Audit Committee | |||
102-32 | General disclosures | Highest governance body's role | Corporate Responsibility, Sustainability, & Safety |
in sustainability reporting | Committee of the Board of Directors | ||
Atmos Energy 2020 Proxy Statement | |||
• P.O. Box 650205, Dallas, Texas 75265-0205 | |||
102-33 | General disclosures | Communicating critical concerns | • Company's Compliance Helpline at 1-866-543-4065 |
• https://www.compliance-helpline.com/ | |||
welcomeAtmosEnergy.jsp | |||
102-34 | General disclosures | Nature and total number of | There were no critical concerns reported to the Board |
critical concerns | of Directors. | ||
Atmos Energy 2020 Proxy Statement: | |||
102-35 | General disclosures | Remuneration policies | • Executive Compensation Program Objectives |
and Strategy | |||
ATMOS EN ERGY CO RP O R ATI O N | ATMOS EN ERGY CO RP O R ATI O N |
A P P E N D I X
General Disclosures
GRI # | GRI Standard Title | Disclosure Title | Response/Location |
Process for determining | Atmos Energy 2020 Proxy Statement: | ||
102-36 | General disclosures | • Executive Compensation Program Objectives | |
remuneration | |||
and Strategy | |||
102-37 | General disclosures | Stakeholders' involvement in | Atmos Energy 2020 Proxy Statement |
remuneration | |||
102-38 | General disclosures | Annual total compensation | Atmos Energy 2020 Proxy Statement |
ratio | |||
102-39 | General disclosures | Percentage increase in annual | Atmos Energy 2020 Proxy Statement |
total compensation ratio | |||
• Government and Regulatory Entities | |||
• Governors Office, State Public Utility Commissions, and | |||
City Councils | |||
• Customers and Communities | |||
• Customer advocacy groups, economic development | |||
groups, NGOs, local news, engineering/consulting | |||
102-40 | General disclosures | List of stakeholder groups | firms, commercial and industrial customers |
• Peer Utilities and Associations | |||
• Employees | |||
• Investors | |||
• Suppliers | |||
• Midstream gas, RNG suppliers, contractors, materials | |||
suppliers, technology suppliers | |||
102-41 | General disclosures | Collective bargaining | Atmos Energy does not have collective bargaining |
agreements | agreements in place. | ||
Stakeholders are identified through their direct engagement | |||
with Atmos Energy (Employees, Customers, Investors, | |||
102-42 | General disclosures | Identifying and selecting | Suppliers, Regulators) and through the identification of |
stakeholders | stakeholders that have a unique and/or a vested interest | ||
in our organization (community partners, environmental | |||
agencies, customer advocacy groups, industry associations). | |||
Atmos Energy engages with our stakeholders through | |||
multiple channels. The engagement is tailored to address | |||
the stakeholder audience and the information being | |||
communicated. For direct communications with stakeholders | |||
we engage using email, phone calls, and in-person or | |||
virtual meetings. For indirect engagement we utilize our | |||
102-43 | General disclosures | Approach to stakeholder | website, social media platforms, surveys, printed mailings, |
engagement | and marketing campaigns. In addition to these methods we | ||
engage with investors through quarterly and annual earnings | |||
calls, through 1 x 1 meetings in conferences, virtual meetings, | |||
or upon request. We also engage with employees through | |||
satisfaction surveys and our annual review process. None | |||
of this engagement was undertaken in connection with the | |||
preparation of this report. | |||
A P P E N D I X
General Disclosures
GRI # | GRI Standard Title | Disclosure Title | Response/Location |
Throughout the year we engage with stakeholder groups in a | |||
variety of ways to gather feedback related to Atmos Energy's | |||
operations, policies, procedures, and industry-specific | |||
issues. This engagement allows us to proactively address | |||
topics and potential concerns raised by different stakeholder | |||
Key topics and concerns raised | groups. Key topics include: | ||
102-44 | General disclosures | • The role of natural gas in the domestic energy portfolio of | |
(stakeholder engagement) | |||
the future | |||
• Methane emissions and environmental impact | |||
• Establishing goals and targets and setting a timeline for | |||
each action | |||
• Renewable natural gas | |||
• Customer advocacy | |||
Entities included in the | Atmos Energy 2020 10-K | ||
102-45 | General disclosures | consolidated financial | |
• Part I Item 1. Business | |||
statements | |||
Defining report content and | We are following the Global Report Indicator (GRI) | ||
102-46 | General disclosures | Standards "Core" reporting methodology as the basis | |
topic boundaries (materiality) | |||
of our disclosures. | |||
102-48 | General disclosures | Restatements of information | No restatement of information |
102-49 | General disclosures | Changes in reporting | No changes in reporting |
102-50 | General disclosures | Reporting period | Fiscal Year 2020 (October 1, 2019 - September 30, 2020) |
102-51 | General disclosures | Date of most recent report | The Atmos Energy's Corporate Responsibility and |
Sustainability Report, published in November 2020 | |||
102-52 | General disclosures | Reporting cycle | It is Atmos Energy's intent to publish a Corporate |
Responsibility and Sustainability Report annually | |||
102-53 | General disclosures | Contact point for questions | investorrelations@atmosenergy.com |
regarding the report | |||
Claims of reporting in | |||
102-54 | General disclosures | accordance with the GRI | This report references the 2016 GRI Reporting Standards |
Standards | |||
102-55 | General disclosures | GRI content index | This index |
ATMOS EN ERGY CO RP O R ATI O N | ATMOS EN ERGY CO RP O R ATI O N |
A P P E N D I X
Economic Performance
GRI # | GRI Standard Title | Disclosure Title | Response/Location |
201-1 | Economic performance | Direct economic value | Atmos Energy 2020 10-K |
generated and distributed | • Part II | ||
Financial implications and | Atmos Energy 2020 10-K | ||
• Part I Item 1A. Risk Factors | |||
201-2 | Economic performance | other risks and opportunities | |
• Part II Item 7. Management's Discussion and Analysis of | |||
due to climate change | |||
Financial Condition and Results of Operations | |||
Defined benefit plan | Atmos Energy 2020 10-K | ||
201-3 | Economic performance | obligations and other | |
• Part II Item 8. Financial Statements and Supplementary Data | |||
retirement plans | |||
201-4 | Economic performance | Financial assistance | Atmos Energy received no government assistance in Fiscal |
received from government | Year 2020. | ||
Proportion of senior | |||
202-2 | Economic performance | management hired from the | 100% of senior management is hired from the local community. |
local community | |||
The infrastructure investments made by Atmos Energy support | |||
local economies and stakeholders. Through infrastructure | |||
Infrastructure investments | investments we promote local economies by providing jobs in | ||
203-1 | Economic performance | the communities where we operate and as customers to local | |
and services supported | |||
business and suppliers. These investments allow us to provide | |||
a clean and reliable fuel source to our customers and operate | |||
safely which is to the benefit of all stakeholders. | |||
Atmos Energy 2020 Corporate Responsibility and | |||
Sustainability Report: | |||
• Communities | |||
Significant indirect | • Environment | ||
203-2 | Economic performance | Atmos Energy Website | |
economic impacts | |||
• Fueling Safe and Thriving Communities | |||
• Corporate Responsibility | |||
• Communities | |||
• Environment | |||
A P P E N D I X
Economic Performance
GRI # | GRI Standard Title | Disclosure Title | Response/Location |
Atmos Energy partners with a variety of groups to ensure the | |||
safe delivery of natural gas. We are committed to enterprise | |||
decision making and a proactive approach in identifying | |||
opportunities through our suppliers, employees, and | |||
customers. We encourage our suppliers to build relationships | |||
204-1 | Economic performance | Proportion of spending on | with Atmos Energy employees, as the better they understand |
local suppliers | our needs the better product support they can provide. We | ||
also support local hiring initiatives to ensure local suppliers | |||
and contractors have the opportunity to work with us. At least | |||
28% of our budget has been spent with small and diverse | |||
businesses each of the last three years, and 99% of our | |||
vendors are headquartered in the United States. | |||
Atmos Energy Corporate Governance Documents: | |||
Operations assessed for risks | • Corporate Governance Guidelines | ||
205-1 | Economic performance | • Director Independence | |
related to corruption | |||
• Code of Conduct | |||
• Political Activities Policy | |||
Communication and training | • Atmos Energy Code of Conduct | ||
• 100% of Atmos Energy active employees completed our | |||
205-2 | Economic performance | about anti- corruption | |
annual Code of Conduct training. | |||
policies and procedures | |||
• Atmos Energy political activities policy | |||
205-3 | Economic performance | Confirmed incidents of | Atmos Energy has had no confirmed incidents of corruption or |
corruption and actions taken | actions taken. | ||
Legal actions for anti- | Atmos Energy 2020 10-K | ||
206-1 | Economic performance | competitive behavior, anti- | |
• Part I Item 3. Legal Proceedings | |||
trust and monopoly practices | |||
ATMOS EN ERGY CO RP O R ATI O N | ATMOS EN ERGY CO RP O R ATI O N |
A P P E N D I X
Economic Performance
GRI # | GRI Standard Title | Disclosure Title | Response/Location |
Direct (Scope 1) GHG | Atmos Energy Corporate Responsibility Website: | ||
305-1 | Emissions | Environment - AGA voluntary reporting tool | |
emissions | |||
• EPA filing subpart NN and W | |||
Energy indirect (Scope 2) | Atmos Energy Corporate Responsibility Website: | ||
305-2 | Emissions | Environment - AGA voluntary reporting tool | |
GHG emissions | |||
• EPA filing subpart NN and W | |||
305-4 | Emissions | GHG emissions intensity | Atmos Energy Corporate Responsibility Website: |
Environment - AGA voluntary reporting tool | |||
305-5 | Emissions | Reduction of GHG emissions | Atmos Energy Corporate Responsibility Website: |
Environment - AGA voluntary reporting tool | |||
305-6 | Emissions | Emissions of ozone-depleting | Atmos Energy does not release ozone-depleting substances. |
substances (ODS) | |||
Nitrogen oxides (NOX), | Atmos Energy Corporate Responsibility Website: | ||
305-7 | Emissions | sulfur oxides (SOX), and other | |
Environment - AGA voluntary reporting tool | |||
significant air emissions | |||
306-4 | Effluents and waste | Transport of hazardous waste | Atmos Energy does not transport hazardous waste. |
Environmental | Non-compliance with | Atmos Energy has had no material fine for non-compliance | |
307-1 | environmental laws and | ||
compliance | with environmental laws and regulations. | ||
regulations | |||
A P P E N D I X
Social Indicators
GRI # | GRI Standard Title | Disclosure Title | Response/Location | |||
Atmos Energy 2020 Corporate Responsibility and Sustainability | ||||||
Report: Employees | ||||||
401-1 | Employment | New hires and employee | Over the last five years, of the approximately 2,000 employees hired, | |||
turnover | 31% are women and 44% are minority. | |||||
Total employee turnover, including retirements, for calendar year | ||||||
2019 was 7%, including 4% voluntary turnover. | ||||||
Benefits provided to full- | Atmos Energy does not provide health or life insurance benefits to | |||||
time employees that are | ||||||
401-2 | Employment | temporary or part-time employees. Additionally, part-time employees | ||||
not provided to temporary | ||||||
receive a reduced allocation of time-off benefits. | ||||||
or part-time employees | ||||||
Workers representation in | ||||||
403-1 | Occupational health | formal joint management- | 100% of Atmos Energy employees are represented in formal joint | |||
and safety | worker health and safety | management-worker health and safety committees. | ||||
committees | ||||||
Types of injury and rates | • Atmos Energy 2020 Methane Emissions Report | |||||
• Atmos Energy 2020 Corporate Responsibility and | ||||||
of injury, occupational | ||||||
Occupational health | Sustainability Report: | |||||
403-2 | diseases, lost days, | |||||
and safety | • Employees | |||||
absenteeism, and number | ||||||
• Atmos Energy Corporate Responsibility Website: | ||||||
of work-related fatalities | ||||||
• Employees | ||||||
Workers with high | Atmos Energy has not identified a high incidence or risk of work-related | |||||
Occupational health | incidence or high risk of | |||||
403-3 | diseases. In March 2020 we moved to a virtual work environment out | |||||
and safety | diseases related to their | |||||
of an abundance of caution due to the COVID-19 pandemic. | ||||||
occupation | ||||||
In fiscal year 2020 we completed 226,235 training hours, which | ||||||
equals approximately 48 average training hours per employee. | ||||||
Our internal training programs focus primarily on Operations, Safety, | ||||||
Customer Service, and our foundational employee & leadership | ||||||
development programs. Of the employees who participate in these | ||||||
trainings, the average hours of training is: | ||||||
404-1 | Training and education | Average hours of training | ||||
per year per employee | Average Hours | |||||
Technical Training | 51.6 | |||||
Employee Development | 9.7 | |||||
Client Service Organization | 85.5 | |||||
Safety Training | 18.1 | |||||
ATMOS EN ERGY CO RP O R ATI O N | ATMOS EN ERGY CO RP O R ATI O N |
A P P E N D I X
Social Indicators
GRI # | GRI Standard Title | Disclosure Title | Response/Location |
We provide our employees with the training, tools, and | |||
opportunities to grow and develop, which is vital to our long- | |||
Programs for upgrading | term sustainability. Additionally, we want our employees to | ||
404-2 | Training and education | employee skills and transition | take their education as far as they desire. We provide support |
assistance programs | through the Robert W. Best Education Assistance program, | ||
which provides support for employees to work toward | |||
advanced technical training or a college degree. | |||
Percentage of employees | Substantially all of Atmos Energy's full-time employees receive | ||
404-3 | Training and education | receiving regular performance | |
annual performance and career development reviews. | |||
and career development reviews | |||
• Atmos Energy 2020 Proxy Statement | |||
• Atmos Energy 2020 Corporate Responsibility and | |||
Sustainability Report: | |||
405-1 | Diversity and equal | Diversity of governance bodies | • Employees |
opportunity | and employees | • Corporate Governance | |
• Atmos Energy Corporate Responsibility Website: | |||
• Employees | |||
• Corporate Governance | |||
Freedom of association | Operations and suppliers in which | ||
the right to freedom of association | |||
407-1 | and collective | There is no significant risk. | |
and collective bargaining may | |||
bargaining | |||
be at risk | |||
411-1 | Rights of indigenous | Incidents of violations involving | Atmos Energy has had no known incidents of violations |
peoples | rights of indigenous peoples | involving rights of indigenous peoples. | |
Human rights | Employee training on human | Atmos Energy Code of Conduct | |
412-2 | 100% of Atmos Energy active employees completed our | ||
assessment | rights policies or procedures | ||
annual Code of Conduct training. | |||
• Atmos Energy 2020 Corporate Responsibility and | |||
Sustainability Report: | |||
• Communities | |||
Operations with local community | • Environment | ||
413-1 | Local communities | engagement, impact assessments, | • Atmos Energy Website |
and development programs | • Fueling Safe and Thriving Communities | ||
• Corporate Responsibility | |||
• Communities | |||
• Environment | |||
Operations with significant actual | Atmos Energy Website | ||
• Pipeline Replacement Projects | |||
413-2 | Local communities | and potential negative impacts on | |
• Corporate Responsibility | |||
local communities | |||
• Environment | |||
A P P E N D I X
Social Indicators
GRI # | GRI Standard Title | Disclosure Title | Response/Location |
Atmos Energy's Political Activities Policy provides guidelines | |||
on company lobbying and political spending activities as | |||
415-1 | Public policy | Political contributions | well as engagement by our employees in the overall political |
process. | |||
Atmos Energy Corporate Governance Documents: | |||
• Political Activities Policy | |||
Requirements for product and | Atmos Energy complies with all state and federal requirements | ||
417-1 | Marketing and labeling | related to identification and labeling as it applies to our | |
service information and labeling | |||
natural gas distribution and transmission business. | |||
Incidents of non-compliance | Atmos Energy has not had any non-compliance concerning | ||
417-2 | Marketing and labeling | concerning product and service | |
product and service information and labeling. | |||
information and labeling | |||
Incidents of non-compliance | Atmos Energy has not had any non-compliance concerning | ||
417-3 | Marketing and labeling | concerning marketing | |
marketing communications. | |||
communications | |||
Substantiated complaints | Atmos Energy has received no substantiated complaints | ||
concerning breaches of | |||
418-1 | Customer privacy | concerning breaches of customer privacy and losses of | |
customer privacy and losses of | |||
customer data. | |||
customer data | |||
Socioeconomic | Non-compliance with laws and | Atmos Energy has had no material fines for non-compliance | |
419-1 | regulations in the social and | ||
compliance | with laws and regulations. | ||
economic area | |||
This index is designed to provide information from the Global Reporting Initiative's (GRI) Sustainability Reporting Standards. It identifies where we make certain disclosures and provides unaudited information related to the reporting standards.
ATMOS EN ERGY CO RP O R ATI O N | ATMOS EN ERGY CO RP O R ATI O N |
A P P E N D I X
2020 Methane Emissions Report
Atmos Energy is committed to practices that reduce methane emissions from our transmission and distribution systems, including infrastructure renewal programs to replace aging steel and cast iron distribution pipelines.
As part of Atmos Energy's efforts to reduce methane emissions, we joined the Environmental Protection Agency's (EPA) Natural Gas Methane Challenge Program as a founding partner in March 2016. As part of the Natural Gas Methane Challenge Program, a voluntary partnership that encourages oil and natural gas companies to improve efficiency and reduce methane emissions, Atmos Energy set a goal to replace cast iron and unprotected steel mains at an annual rate of 1.5 percent. We have performed, and expect to continue to perform, above our stated goal. In 2020 Atmos Energy joined ONE Future, which is a coalition of natural gas companies working together to voluntarily reduce methane emissions across the natural gas value chain. In addition, Atmos Energy has a goal to reduce methane emissions by 50 percent from 2017 to 2035 in its natural gas distribution system.* The Corporate Responsibility, Sustainability & Safety Committee of the Board of Directors oversees these goals as well as the Company's other sustainability and environmental practices. The Committee's charter can be found on atmosenergy.com.
New Technologies Keep Everyone Safer
We are working with industry and technology partners to develop and evaluate new technologies to enhance safety. For years we have partnered with the Gas Technology Institute, which develops technology-based solutions for the natural gas industry. We were among the early participants in our industry to evaluate technologies that had the potential to be adapted to our business. This partnership has produced tools we are incorporating into our daily processes, such as mobile technology that captures critical infrastructure data during construction and operations.
A P P E N D I X | ||
OSHA | 3.00 | 2.88 |
Recordable Injury Rate | ||
(per 200,000 | ||
hours worked) | 2014 | 2019 |
DART | 1.72 | 1.69 |
Days Away/Restricted | ||
Duty/Transfer Injury Rate | ||
(per 200,000 | 2014 | 2019 |
hours worked) | ||
RMVC | 5.46 | 5.25 |
Reportable Motor | ||
Vehicle Collision Rate | ||
(per 1,000,000 | 2014 | 2019 |
miles driven)
Investing in Technology to Improve Safety
Modernizing Infrastructure
Atmos Energy utilizes state-of-the-art instrumentation for leak detection, monitoring, and leak grading to enhance safety for the public, our customers and employees, and to protect the environment. Atmos Energy reviews advances in technology as they are brought to market and incorporates them as deemed appropriate for our leak detection and monitoring efforts. This includes advanced mobile leak detection technology, including cavity ring-down spectroscopy (CRDS) for surveying our distribution system that is 1,000 times more sensitive than legacy technologies. As of December 31, 2019, Atmos Energy had 13 advanced mobile leak detection technology units mounted and operating in vehicles.
Leak Detection Technologies we use:
- Remote methane leak detection (RMLD)
- Flame ionization detector (FID)
- Combustible gas detector (CGI)
- Optical methane detector (OMD)
- Forward-lookinginfrared camera (FLIR)
Distribution Miles Replacement Rate
1,000 | |||||||||
Miles | 800 | ||||||||
600 | |||||||||
400 | |||||||||
200 | |||||||||
0 | |||||||||
2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 21-25E |
Bare Steel, Cast Iron, Vintage Plastics
Other Risk-Based Materials
Reduces Carbon Footprint
Replacing pipelines reduces leaks and methane emissions. We track and report greenhouse gas emissions in accordance with the Environmental Protection Agency's (EPA) Greenhouse Gas Reporting Rule, which requires reporting of greenhouse gas data and other relevant information from large sources and suppliers in the United States. In addition, all of our operating divisions report to various state agencies that have environmental jurisdiction over our activities.
To monitor compressors and storage fields, we use FLIR cameras as well as RMLD, FID, and CGI equipment. RMLD, CGI, CRDS, and OMD equipment is used to conduct inspections and surveys of buried natural gas distribution and transmission pipelines. The equipment utilized to perform leak surveys is dependent on several different criteria, including but not limited to safety, weather, instrument capabilities, location, application, and operating experience.
*Based on 2017 DOT inventory, projected 2035 inventory, and calculated using 40 CFR 98, Subpart W Natural Gas Distribution Emission Factors. The 2017 baseline is 35,386 MT CH4.
Transmission Miles Replacement Rate
200 | |||||||||
180 | |||||||||
160 | |||||||||
140 | |||||||||
Miles | 120 | ||||||||
100 | |||||||||
80 | |||||||||
60 | |||||||||
40 | |||||||||
2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 21-25E |
Since 2012, we've replaced over 4,400 miles of pipe. Over the next five years, we plan to replace between 5,000 and 6,000 miles of distribution and transmission pipes. Included in this total is the replacement of all remaining cast iron main by the end of 2021. To determine the schedule for non-cast iron pipeline replacements, we use a risk-based prioritization model that considers factors like the pipe's age, location, material, leak history, environmental factors, and more.
ATMOS EN ERGY CO RP O R ATI O N | ATMOS EN ERGY CO RP O R ATI O N |
A P P E N D I X
Leak Detection
Atmos Energy surveys the approximately 75,000 miles of our distribution and transmission pipelines at rates and frequencies that meet and often exceed state and federal guidelines. Monitoring frequency of pipelines is determined by federal and state pipeline safety codes, accepted industry standards, and internal Atmos Energy practices and procedures. The technology used to complete a pipeline leak survey may vary, depending on the conditions at the time of survey. It is our practice to use the instrument that is best suited for the existing conditions to complete pipeline surveys. Here is a brief summary of the frequency of leak surveys of our transmission and distribution systems:
Transmission Pipelines | Distribution Pipelines | |
A P P E N D I X
- In many of our more densely populated areas, transmission pipelines are visually surveyed twice per month and incorporate the use of aircraft, where appropriate, to look for oxygen-starved vegetation, right-of-way encroachment, erosion, landslides, and possible security threats.
- Our Mississippi and West Texas divisions use aircraft to leak survey annually. Our Atmos Pipeline - Texas and Mid-Tex divisions use aircraft to leak survey twice per year.
- Technicians leak survey all pipeline road crossings quarterly using the appropriate leak survey equipment.
- Atmos Energy also completes annual visual vegetation/leak surveys on all transmission pipelines using highly trained technicians performing patrols.
• Distribution mains located outside of business districts |
are surveyed at least as often as prescribed by federal |
and state regulations (with the maximum being five |
years) using the various technologies discussed on the |
previous left-hand page of this appendix under |
Investing in Technology to Improve Safety. |
• For distribution pipelines located within business |
districts, a survey is required and completed at |
least annually. |
• Our Texas jurisdictions, Mid-Tex and West Texas, |
contain over 95 percent of our unprotected steel |
distribution pipe inventory and Mid-Tex contains 100 |
percent of our remaining cast iron pipe inventory. In |
these jurisdictions, we leak survey at intervals that are |
more frequent than the federal requirements. For |
coated steel pipe, we survey at least once every three |
years, bare steel we survey at least once every two |
years, and cast iron at least once every 12 months. |
We are committed to replacing all remaining cast iron |
main by 2021. |
• In Texas, distribution main segments that are identified |
as high relative risk are scheduled for replacement or |
they are leak surveyed within 12 months. |
• In Kansas, coated steel pipe and plastic pipe are |
surveyed at least once every three years, and bare |
steel is surveyed at least annually. |
• For our other jurisdictions, we leak survey at least |
as often as state regulations prescribe. However, we |
evaluate performing leak surveys in accordance |
Grading a Leak
Leaks identified on the Atmos Energy transmission and distribution systems are investigated and graded in accordance with our procedures, which meet or exceed the requirements of state or federal regulation. As required by regulation, these procedures categorize leaks in three grades:
1
2
3
Grade 1
Leaks which represent an immediate hazard to persons and/or property. These leaks are addressed and repaired immediately.
Grade 2
Leaks recognized as being non-hazardous at the time of detection but having the potential to become a future hazard. In general, these leaks must be scheduled for repair or eliminated within one year. Our Kansas, Mid-Tex, and West Texas distribution systems collectively make up
60 percent of our total distribution system. Grade 2 leaks on these systems are repaired within six months.
Grade 3
Leaks that are non-hazardous at the time of detection and can be expected to remain non-hazardous. Grade 3 leaks on our Kansas, Mid-Tex, and West Texas distributions systems are repaired within three years and some within two and a half years. In jurisdictions that do not prescribe a repair interval for Grade 3 leaks, we target these to be repaired within 36 months.
with the more stringent regulations of other states in |
our footprint. |
At Atmos Energy compressor stations subject to New Source Performance Standard Subpart OOOOa, leak surveys are conducted quarterly using a FLIR camera. Any detected leaks are tagged. Leaks are repaired within 30 days of detection or as soon as repair parts can be obtained. Any component found to be leaking is checked using a soap and water test within 30 days after it has been repaired. Annual reports summarizing the results of all leak surveys are submitted to state regulatory authorities.
ATMOS EN ERGY CO RP O R ATI O N | ATMOS EN ERGY CO RP O R ATI O N |
A P P E N D I X
Frequency of Monitoring
The frequency of monitoring conditions along our transmission right-of-ways (ROWs) is based on criteria documented in our O&M Manual that have been established to meet or exceed federal and state regulations. Inspections and maintenance work are performed regularly and pipeline segments are replaced when deemed necessary to maintain the safe delivery of natural gas to Atmos Energy customers.
The Atmos Energy Federal Pipeline Integrity Management (PIM) program provides for enhanced preventive and mitigative measures already in place to maintain the safe and reliable operation of our transmission pipeline system. The PIM program includes risk modeling that takes into account both the risks posed to our pipeline systems and the potential impacts of those risks. High consequence areas (HCAs) along the pipeline are typically densely populated areas or rural areas containing identified sites adjacent to the pipeline that pose considerably more risk to human life. Identified sites may be churches, schools, hospitals, daycare centers, assisted-living facilities, campgrounds, or other buildings and outside areas where people congregate. Additional inspections of pipelines within HCAs, as well as certain pipelines outside of HCAs, are conducted in accordance with the Atmos Energy federal and state PIM programs.
The frequency of monitoring the conditions of our distribution pipelines is based on our O&M Manual and our Distribution Integrity Management (DIM) program, both of which have been established in conjunction with federal and state regulations. Distribution pipeline segments are regularly subjected to inspection and maintenance work, such as leak surveys and corrosion control, and are replaced as necessary. Our DIM program includes risk modeling that takes into account both the risks posed to our distribution pipeline systems and the potential consequences of those risks.
Commitment to Safety and Protecting Our Environment
We are committed to replacing all remaining cast iron main by the end of 2021.
In addition, Atmos Energy utilizes a number of practices in its day-to-day operations to prevent or reduce methane emissions. Some of the practices include, but are not limited to, the following:
- Drawing down transmission line pressure when repairing or working on the pipelines to reduce natural gas released to the atmosphere.
- Rerouting gas to minimize or prevent venting or blowdowns.
- Installing pipeline stopples and bypasses as necessary to maintain operations and minimize extent of blowdown.
- Utilizing flares to combust methane instead of releasing methane to the atmosphere.
Finally, the Company's methane emissions intensity rates for 2019 are as follows:
- Atmos Energy - 0.40 percent based on the amount of natural gas received at city gate stations (34,134 MT CH4 total emitted in 2019).
- The emission intensity is calculated using EPA-reported fugitive emissions data and Company data of natural gas distribution system volumetric throughput. The EPA-reported emissions data is based on a combination of EPA emission factors and data calculated using the leak testing described above.
You may find more information on our commitment to pipeline safety on our website at atmosenergy.com.
ATMOS EN ERGY CO RP O R ATI O N
A P P E N D I X
2019 DOT Report
Distribution
Miles of Main | TN | VA | CO | KS | KY | LA | MS | MTX | WTX | Total |
Steel - Coated (Un) | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 4,086 | 0 | 4,086 |
Steel - Coated (Pr) | 824 | 311 | 1,162 | 237 | 2,217 | 4,983 | 3,715 | 4,407 | 4,644 | 22,501 |
Steel - Bare (Un) | 0 | 0 | 31 | 0 | 85 | 0 | 0 | 2,767 | 241 | 3,124 |
Steel - Bare (Pr) | 0 | 0 | 38 | 1,381 | 25 | 218 | 43 | 169 | 0 | 1,874 |
Cast Iron | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 356 | 0 | 356 |
Plastic PVC | 0 | 0 | 280 | 42 | 0 | 43 | 0 | 0 | 135 | 500 |
Plastic PE | 2,821 | 400 | 1,702 | 2,461 | 1,740 | 3,469 | 2,842 | 19,558 | 2,761 | 37,754 |
Plastic ABS | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 85 | 85 |
Plastic Other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 273 | 0 | 273 |
Other | 0 | 0 | 0 | 0 | 14 | 0 | 0 | 0 | 0 | 14 |
Total | 3,645 | 712 | 3,214 | 4,120 | 4,081 | 8,713 | 6,601 | 31,615 | 7,866 | 70,566 |
A P P E N D I X
Distribution
Vintage | TN | VA | CO | KS | KY | LA | MS | MTX | WTX | Total | |||||||||
Pre-40s | 0 | 1 | 0 | 15 | 4 | 28 | 306 | 363 | 470 | 1,187 | |||||||||
40s | 0 | 0 | 112 | 0 | 67 | 32 | 493 | 357 | 302 | 1,363 | |||||||||
50s | 106 | 1 | 238 | 4 | 328 | 676 | 789 | 1,171 | 2,232 | 5,543 | |||||||||
60s | 366 | 216 | 445 | 11 | 741 | 356 | 768 | 1,771 | 1,257 | 5,931 | |||||||||
70s | 270 | 55 | 461 | 25 | 366 | 2,297 | 926 | 3,262 | 788 | 8,450 | |||||||||
80s | 776 | 146 | 457 | 48 | 402 | 2,106 | 844 | 4,256 | 547 | 9,582 | |||||||||
90s | 987 | 140 | 458 | 66 | 583 | 1,535 | 892 | 4,193 | 643 | 9,497 | |||||||||
00s | 608 | 81 | 818 | 223 | 282 | 757 | 1,054 | 3,253 | 471 | 7,547 | |||||||||
10s | 518 | 58 | 225 | 411 | 529 | 920 | 529 | 4,195 | 1,158 | 8,545 | |||||||||
Unknown | 15 | 14 | 0 | 3,316 | 780 | 4 | 0 | 8,795 | 0 | 12,924 | |||||||||
Total | 3,644 | 712 | 3,214 | 4,120 | 4,081 | 8,713 | 6,601 | 31,616 | 7,868 | 70,568 | |||||||||
Services | |||||||||||||||||||
Steel Services | 14,839 | 1,758 | 29,548 | 33,980 | 73,882 | 234,329 | 113,013 | 106,543 | 204,008 | 811,900 | |||||||||
Copper | 0 | 0 | 0 | 0 | 0 | 0 | 171 | 0 | 0 | 171 | |||||||||
Other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 377,870 | 0 | 377,870 | |||||||||
Plastic | 146,254 | 21,928 | 75,948 | 118,509 | 107,556 | 178,895 | 191,136 | 1,273,100 | 197,016 | 2,310,342 | |||||||||
Total | 161,093 | 23,686 | 105,496 | 152,489 | 181,438 | 413,224 | 304,320 | 1,757,513 | 401,024 | 3,500,283 | |||||||||
ATMOS EN ERGY CO RP O R ATI O N | ATMOS EN ERGY CO RP O R ATI O N |
A P P E N D I X
Transmission
Miles of Transmission Pipelines | |||||||||
Vintage | TN/VA | KY/AEH | MS | MTX | CO/KS | LA/TLA/ | WTX | APT | Total |
Pine | |||||||||
Pre 40s | 0 | 0 | 17 | 0 | 0 | 2 | 28 | 164 | 211 |
40s | 0 | 0 | 1 | 23 | 1 | 0 | 6 | 428 | 459 |
50s | 0 | 30 | 69 | 81 | 0 | 1 | 36 | 660 | 878 |
60s | 5 | 29 | 90 | 25 | 1 | 0 | 15 | 1,132 | 1,297 |
70s | 0 | 81 | 4 | 54 | 0 | 21 | 3 | 959 | 1,123 |
80s | 9 | 8 | 24 | 39 | 3 | 50 | 4 | 229 | 367 |
90s | 47 | 35 | 67 | 54 | 3 | 1 | 7 | 653 | 868 |
00s | 4 | 0 | 22 | 9 | 0 | 0 | 2 | 360 | 397 |
10s | 1 | 0 | 0 | 24 | 0 | 5 | 19 | 1,095 | 1,145 |
Unknown | 0 | 8 | 0 | 0 | 0 | 0 | 0 | 3 | 11 |
Total | 65 | 190 | 296 | 310 | 9 | 81 | 121 | 5,684 | 6,756 |
Diameter | |||||||||
< 6" | 0 | 21 | 28 | 0 | 3 | 4 | 11 | 846 | 914 |
6" thru 10" | 39 | 104 | 259 | 86 | 4 | 30 | 64 | 2,003 | 2,588 |
> 10" thru 20" | 26 | 65 | 9 | 209 | 1 | 24 | 46 | 1,494 | 1,875 |
> 20" thru 28" | 0 | 0 | 0 | 6 | 0 | 24 | 0 | 421 | 451 |
> 28" | 0 | 0 | 0 | 8 | 0 | 0 | 0 | 919 | 928 |
Total | 65 | 190 | 296 | 310 | 9 | 81 | 121 | 5,684 | 6,756 |
A P P E N D I X | |||||||||
Transmission | |||||||||
Miles of Transmission Pipelines | |||||||||
Class Location | TN/VA | KY/AEH MS | MTX | CO/KS | LA/TLA/ | WTX | APT | Total | |
Pine | |||||||||
Class 1 HCA | 0 | 0 | 2 | 1 | 0 | 0 | 1 | 12 | 16 |
Class 1 Non-HCA | 12 | 134 | 198 | 74 | 9 | 34 | 78 | 4,676 | 5,215 |
Class 2 HCA | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 13 | 15 |
Class 2 Non-HCA | 27 | 23 | 70 | 45 | 0 | 12 | 13 | 532 | 722 |
Class 3 HCA | 8 | 1 | 29 | 97 | 0 | 13 | 4 | 191 | 344 |
Class 3 Non-HCA | 18 | 27 | 0 | 85 | 0 | 22 | 25 | 256 | 433 |
Class 4 HCA | 0 | 0 | 0 | 6 | 0 | 0 | 0 | 3 | 9 |
Class 4 Non-HCA | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
Total | 65 | 185 | 301 | 310 | 9 | 81 | 121 | 5,684 | 6,756 |
Pipe Material | |||||||||
Coated Steel (Un) | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Coated Steel (Pr) | 66 | 190 | 296 | 308 | 8 | 80 | 121 | 5,367 | 6,435 |
Bare Steel (Un) | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Bare Steel (Pr) | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 175 | 177 |
Cast Iron | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Wrought Iron | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Plastic | 0 | 0 | 0 | 0 | 0 | 2 | 0 | 143 | 144 |
Composite | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Total | 66 | 190 | 296 | 310 | 9 | 81 | 121 | 5,684 | 6,757 |
ATMOS EN ERGY CO RP O R ATI O N | ATMOS EN ERGY CO RP O R ATI O N |
A P P E N D I X
Leaks
Cause of Leak | ||||||||||
Corrosion | CO | KS | KY | LA | MS | MTX | TN | VA | WTX | Total |
Hazardous Main | 13 | 25 | 4 | 21 | 14 | 263 | 3 | 1 | 67 | 411 |
Non-Hazardous Main | 46 | 128 | 42 | 264 | 63 | 1,288 | 13 | 7 | 296 | 2,147 |
Total Main | 59 | 153 | 46 | 285 | 77 | 1,551 | 16 | 8 | 363 | 2,558 |
Hazardous Service | 12 | 100 | 22 | 76 | 22 | 317 | 7 | 6 | 51 | 613 |
Non-Hazardous Service | 36 | 100 | 91 | 469 | 38 | 487 | 21 | 6 | 164 | 1,412 |
Total Service | 48 | 200 | 113 | 545 | 60 | 804 | 28 | 12 | 215 | 2,025 |
Total Corrosion | 107 | 353 | 159 | 830 | 137 | 2,355 | 44 | 20 | 578 | 4,583 |
Equipment | ||||||||||
Hazardous Main | 2 | 5 | 2 | 13 | 21 | 206 | 2 | 0 | 22 | 273 |
Non-Hazardous Main | 17 | 22 | 33 | 152 | 158 | 1,027 | 35 | 17 | 119 | 1,580 |
Total Main | 19 | 27 | 35 | 165 | 179 | 1,233 | 37 | 17 | 141 | 1,853 |
Hazardous Service | 9 | 25 | 21 | 86 | 125 | 1,180 | 30 | 12 | 56 | 1,544 |
Non-Hazardous Service | 124 | 349 | 393 | 1,055 | 1,106 | 5,267 | 523 | 830 | 2,086 | 11,733 |
Total Service | 133 | 374 | 414 | 1,141 | 1,231 | 6,447 | 553 | 842 | 2,142 | 13,277 |
Total Equipment | 152 | 401 | 449 | 1,306 | 1,410 | 7,680 | 590 | 859 | 2,283 | 15,130 |
A P P E N D I X | ||||||||||
Leaks | ||||||||||
Cause of Leak | ||||||||||
Excavation Damage | CO | KS | KY | LA | MS | MTX | TN | VA | WTX | Total |
Hazardous Main | 29 | 65 | 62 | 143 | 89 | 895 | 78 | 13 | 159 | 1,533 |
Non-Hazardous Main | 1 | 0 | 1 | 8 | 5 | 24 | 1 | 0 | 1 | 41 |
Total Main | 30 | 65 | 63 | 151 | 94 | 919 | 79 | 13 | 160 | 1,574 |
Hazardous Service | 86 | 105 | 181 | 471 | 321 | 2,859 | 315 | 33 | 146 | 4,517 |
Non-Hazardous Service | 1 | 4 | 15 | 33 | 25 | 71 | 2 | 0 | 10 | 161 |
Total Service | 87 | 109 | 196 | 504 | 346 | 2,930 | 317 | 33 | 156 | 4,678 |
Total Excavation Damage | 117 | 174 | 259 | 655 | 440 | 3,849 | 396 | 46 | 316 | 6,252 |
Incorrect Operations | ||||||||||
Hazardous Main | 1 | 2 | 1 | 5 | 5 | 1 | 0 | 1 | 7 | 23 |
Non-Hazardous Main | 7 | 11 | 1 | 24 | 28 | 8 | 0 | 1 | 11 | 91 |
Total Main | 8 | 13 | 2 | 29 | 33 | 9 | 0 | 2 | 18 | 114 |
Hazardous Service | 3 | 5 | 4 | 8 | 23 | 8 | 1 | 2 | 17 | 71 |
Non-Hazardous Service | 23 | 38 | 44 | 30 | 160 | 24 | 13 | 5 | 70 | 407 |
Total Service | 26 | 43 | 48 | 38 | 183 | 32 | 14 | 7 | 87 | 478 |
Total Incorrect Operations 34 | 56 | 50 | 67 | 216 | 41 | 14 | 9 | 105 | 592 |
ATMOS EN ERGY CO RP O R ATI O N | ATMOS EN ERGY CO RP O R ATI O N |
A P P E N D I X
Leaks
Cause of Leak | ||||||||||
Material or Welds | CO | KS | KY | LA | MS | MTX | TN | VA | WTX | Total |
Hazardous Main | 0 | 5 | 1 | 8 | 1 | 126 | 4 | 0 | 5 | 150 |
Non-Hazardous Main | 3 | 14 | 2 | 101 | 17 | 707 | 6 | 0 | 12 | 862 |
Total Main | 3 | 19 | 3 | 109 | 18 | 833 | 10 | 0 | 17 | 1,012 |
Hazardous Service | 1 | 8 | 4 | 8 | 5 | 184 | 8 | 0 | 8 | 226 |
Non-Hazardous Service | 9 | 32 | 17 | 65 | 29 | 255 | 79 | 1 | 15 | 502 |
Total Service | 10 | 40 | 21 | 73 | 34 | 439 | 87 | 1 | 23 | 728 |
Total Material or Welds | 13 | 59 | 24 | 182 | 52 | 1,272 | 97 | 1 | 40 | 1,740 |
Natural Forces | ||||||||||
Hazardous Main | 1 | 6 | 0 | 3 | 11 | 24 | 1 | 2 | 8 | 56 |
Non-Hazardous Main | 0 | 24 | 8 | 0 | 13 | 47 | 5 | 3 | 35 | 135 |
Total Main | 1 | 30 | 8 | 3 | 24 | 71 | 6 | 5 | 43 | 191 |
Hazardous Service | 20 | 29 | 7 | 8 | 78 | 59 | 0 | 8 | 12 | 221 |
Non-Hazardous Service | 5 | 90 | 17 | 4 | 195 | 89 | 12 | 26 | 33 | 471 |
Total Service | 25 | 119 | 24 | 12 | 273 | 148 | 12 | 34 | 45 | 692 |
Total Natural Forces | 26 | 149 | 32 | 15 | 297 | 219 | 18 | 39 | 88 | 883 |
A P P E N D I X | ||||||||||
Leaks | ||||||||||
Cause of Leak | ||||||||||
Other | CO | KS | KY | LA | MS | MTX | TN | VA | WTX | Total |
Hazardous Main | 0 | 1 | 0 | 4 | 0 | 12 | 0 | 0 | 3 | 20 |
Non-Hazardous Main | 7 | 6 | 1 | 341 | 14 | 47 | 0 | 1 | 26 | 443 |
Total Main | 7 | 7 | 1 | 345 | 14 | 59 | 0 | 1 | 29 | 463 |
Hazardous Service | 6 | 17 | 3 | 20 | 7 | 32 | 1 | 1 | 7 | 94 |
Non-Hazardous Service | 9 | 58 | 24 | 225 | 71 | 69 | 13 | 0 | 45 | 514 |
Total Service | 15 | 75 | 27 | 245 | 78 | 101 | 14 | 1 | 52 | 608 |
Total Other | 22 | 82 | 28 | 590 | 92 | 160 | 14 | 2 | 81 | 1,071 |
Other Outside
Force Damage
Hazardous Main | 0 | 3 | 1 | 7 | 7 | 24 | 0 | 0 | 9 | 51 |
Non-Hazardous Main | 0 | 2 | 1 | 2 | 2 | 36 | 0 | 0 | 7 | 50 |
Total Main | 0 | 5 | 2 | 9 | 9 | 60 | 0 | 0 | 16 | 101 |
Hazardous Service | 30 | 87 | 57 | 218 | 56 | 120 | 21 | 7 | 649 | 1,245 |
Non-Hazardous Service | 3 | 29 | 8 | 32 | 21 | 133 | 1 | 0 | 346 | 573 |
Total Service | 33 | 116 | 65 | 250 | 77 | 253 | 22 | 7 | 995 | 1,818 |
Total Other Outside | 33 | 121 | 67 | 259 | 86 | 313 | 22 | 7 | 1,011 | 1,919 |
Force Damage | ||||||||||
ATMOS EN ERGY CO RP O R ATI O N | ATMOS EN ERGY CO RP O R ATI O N |
A P P E N D I X
Leaks
Summary of All Causes | CO | KS | KY | LA | MS | MTX | TN | VA | WTX | Total |
Hazardous Main | 46 | 112 | 71 | 204 | 148 | 1,551 | 88 | 17 | 280 | 2,517 |
Non-Hazardous Main | 81 | 207 | 89 | 892 | 300 | 3,184 | 60 | 29 | 507 | 5,349 |
Total Main | 127 | 319 | 160 | 1,096 | 448 | 4,735 | 148 | 46 | 787 | 7,866 |
Hazardous Service | 167 | 376 | 299 | 895 | 637 | 4,759 | 383 | 69 | 946 | 8,531 |
Non-Hazardous Service | 210 | 700 | 609 | 1,913 | 1,645 | 6,395 | 664 | 868 | 2,769 | 15,773 |
Total Service | 377 | 1,076 | 908 | 2,808 | 2,282 | 11,154 | 1,047 | 937 | 3,715 | 24,304 |
Total Leaks | 504 | 1,395 | 1,068 | 3,904 | 2,730 | 15,889 1,195 | 983 | 4,502 | 32,170 |
Leaks Scheduled | 454 | 474 | 107 | 1,310 | 830 | 11,293 | 8 | 4 | 4,682 | 19,162 |
for Repair | ||||||||||
CAUTIONARY STATEMENT
This material includes forward-looking statements. These statements can be identified because they use words such as "anticipate," "believe," "estimate," "may," "could," "expect," "forecast," "target," "goal," "intend," "objective," "plan," "projection," "seek," "strategy," or similar words. Similarly, statements that describe future plans or strategies and future emissions reductions are forward-looking statements. Such forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those expressed or implied in the statements. These risks and uncertainties include the following: federal, state, and local regulatory and political trends and decisions; increased federal regulatory oversight and potential penalties; possible increased federal, state, and local regulation of the safety of our operations; the impact of climate change; the impact of greenhouse gas emissions or other legislation or regulations intended to address climate change; possible significant costs and liabilities resulting from pipeline integrity and other similar programs and related repairs; increased dependence on technology that may hinder the Company's business if such technologies fail; our ability to continue to access the credit and capital markets to execute our business strategy; the impact of adverse economic conditions on our customers; and other risk factors discussed under Part I, Item 1A, Risk Factors, and Part II, Item 7, Management's Discussion and Analysis of Financial Condition and Results of Operations, Cautionary Statement for the Purposes of the Safe Harbor under the Private Securities Litigation Reform Act of 1995 in our Annual Report on Form 10-K for the fiscal year ended September 30, 2020, which should be read in conjunction with the forward-looking statements in this report. Atmos Energy undertakes no obligation to update or revise any of our forward-looking statements whether as a result of new information, future events, or otherwise.
ATMOS EN ERGY CO RP O R ATI O N
ATMOS ENERGY CORPOR ATION
1800 Three Lincoln Centre | 5430 LBJ Freeway | Dallas, Texas 75240
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AEC - Atmos Energy Corporation published this content on 04 December 2020 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 04 December 2020 22:42:02 UTC
