Banco Santander S A : Santander accelerates transformation with 60% of its IT infrastructure already on the cloud

Santander's cloud platform is boosting customer experience by using modern technologies that deliver customer centric and innovative services and applications, with better response times.

'Santander is delivering one of the fastest cloud adoption projects in the world by a global company,' says Dirk Marzluf, chief operating and technology officer at Santander. The bank aims to bring it to completion by 2023 to become a fully digitally-enabled bank that delivers world-class, digital services supported by experts at branches.

Madrid, 20 April 2021 - PRESS RELEASE
Banco Santander's digital transformation is ahead of plan with more than 60% of its IT infrastructure worldwide already migrated to the cloud. This key milestone places Santander in the leading position among large European banks with the greatest proportion of IT infrastructure on the cloud. The programme improves processes, enables fast innovation and is improving service quality significantly.

Santander's cloud platform is elevating customer experience by using modern technologies that deliver customer centric and innovative services and applications with better response times. For example, in some cases ATM response times have reduced from as much as 10 to 20 seconds in the past to nearly instantaneous today. Additionally, today the bank is delivering new capabilities to its customers in hours instead of several days in the past.

Santander is also using cloud to support the development of its most disruptive payment services with PagoNxt, a new, autonomous cloud-native company the bank has created. Thanks to this technology, PagoNxt is quickly building global platforms in a more secure way to serve customers in the best possible manner.

Santander provided its 148 million customers across Europe and the Americas with access to vital financial services during the pandemic using cloud technology. The bank was able to migrate seamlessly to home working for more than 100,000 employees in just days. The cloud also helped Santander manage the significant increase in digital activity in 2020 (+60%), an ongoing trend this year.

Santander aims to complete its cloud migration by 2023 to become a fully digitally-enabled bank that delivers world-class, digital services supported by experts at branches.