Online support for businesses in Bank Millennium

Bank Millennium has introduced the opportunity for businesses using the Millenet for Companies internet system to chat with specialised technical and substantive advisers of Corporate Banking. Businesses can get online support in using the system and moving around in it. The advisers will also help find solutions and services, which are best for the customer. During the chat the customers can additionally activate the service of co-browsing with the consultant, which improves the support greatly. It is a set of services, which is unique on the market.

- This is another stage of development of the Internet service for businesses, after prior release of the module for digital two-way exchange of documents between the bank and companies as well as leasing eBOK - a platform for online management of lease contracts. These are solutions, which are unique on the market. We are developing Millenet as a multiproduct platform for communicating with the bank - Paweł Idzikowski, Head of Corporate Banking Products Team, Electronic Banking Department in Bank Millennium, said.

Combined with co-browsing, the chat is particularly important for businesses during periods of absence of employees who are responsible daily for relations with the bank as well as for making transactions or performing more complex activities in the electronic banking system. It allows reducing the risk of potential mistakes in the company.

- Customers use chats every day in social media, shopping platforms or other systems. Often rather than calling call centre they prefer to describe the problem briefly and get a concise reply. This solution has worked in case of private customers, hence we are now offering it to businesses. Thanks to the support of a consultant when using the Internet service and the opportunity to co-browse with him this help is extremely effective - Paweł Idzikowski added

Using the chat is very simple. Clicking on the support icon in Millenet will open a window with contact options. After selecting the chat option just type-in the type of support needed. When the consultant appears you can immediately let him see your screen. From now on the consultant can use an additional cursor to point to specific solutions in real time, however only with passive access to the customer's screen. He can only show particular components, without the possibility of clicking on them or filling-out any field. The consultant will not see any other tabs opened in the customer's browser, nor any other elements or systems installed in the customer's computer. After the session is over he will completely lose sight of the customer's screen and starting another session will be possible only if the customer initiates a new call. Using online help does not require installing any additional software whatsoever.

Another consultant can join the chat, with expertise in the subject of the customer's enquiry. Then the chat with the customer will be handled by two (or more) corporate banking consultants. The chat may also be turned over to another consultant if this is necessary.