STRATEGY EXECUTION AND TRANSFORMATION

Managing Director and CEO George Frazis: 2020 has been a year like no other. Throughout these difficult times we have been working to support our customers, our people, and the broader economy. I am proud of how our people have responded, adapting quickly and working through more than 20,000 customer requests for assistance. During this period we have also substantially progressed our transformation, getting on with making BOQ a better bank.

Despite the challenging environment, BOQ has remained focused on strategy execution and transformation. Good progress has been made on the digital transformation with 6 core projects completed, including moving the data centres to a cloud environment. The first phase of the VMA digital bank remains on track for soft launch in December 2020.

We have a high calibre team of experienced leaders with strong execution skills, and we are seeing the results. The mortgage process has been simplified and reduced the time to yes from five days to one day, and we have seen our Net Promoter Scores increase across both the consumer and mortgage measures.

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Bank of Queensland Limited published this content on 14 October 2020 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 13 October 2020 23:39:02 UTC