Bank of Zhengzhou : 2021 Corporate Social Responsibility Report2022-04-06

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2021 BANK OF ZHENGZHOU CO., LTD. CORPORATE SOCIAL RESPONSIBILITY REPORT

About This Report

Bank of Zhengzhou Co., Ltd. ("Bank of Zhengzhou", "Bank" or "we") is delighted to issue this corporate responsibility report (the "Report") to illustrate our social responsibility performance in 2021. Through the Report, we seek to disclose the Bank's vision, strategy and practices along the path to sustainability in a transparent and open manner, thus responding to the concerns and expectations of stakeholders regarding the Bank's sustainability management.

Reporting Period

1 January 2021 to 31 December 2021 ("Reporting Period").

Reporting Cycle

The Bank's corporate social responsibility report is annually published. The most recent report was published in March 2021.

Reporting Scope

The Report covers the same scope as the most recent report, including the head office, branches and sub-branches, and subsidiaries of Bank of Zhengzhou. The financial data in the Report are originated from the data of the consolidated financial statements of the Bank and its subsidiaries.

Basis of Preparation

The Bank has prepared the Report in accordance with the Appendix 27 Environmental, Social and Governance Reporting Guide (the "Guide") of the Rules Governing the Listing of Securities on the Stock Exchange of Hong Kong Limited and referred to the No. 1 Self-Regulatory Guidelines for Listed Companies of Shenzhen Stock Exchange - Standardized Operation of Main Board Listed Companies. The Report complies with all "comply or explain" provisions stated in the Guide and is prepared based on the four reporting principles of "materiality", "quantitative", "balance" and "consistency" to ensure the quality of the data presented.

Materiality: The Bank identified this year's material issues by reviewing the results of the materiality assessment with stakeholder engagement in 2020, and then prepared the Report based on the material issues. The Board has confirmed the results of the material issues.

Quantitative: The Bank's disclosure of key performance indicators in respect of historical data is measurable and, where practicable, discloses information on the standards, methodologies, assumptions and/or calculation tools used, and source of conversion factors used.

Balance: The Report presents the Bank's performance for the reporting period in an unbiased manner, avoiding selections, omissions or presentation formats that might improperly influence the decisions or judgments of report readers.

Consistency: Unless otherwise stated, the methods used in the Report are consistent with those used in previous reports to ensure meaningful comparisons.

The Report is also prepared with reference to the GRI Sustainability Reporting Standards (GRI Standards) issued by the Global Reporting Initiative, the Opinions on Strengthening the Social Responsibility of Banking Financial Institutions issued by the former China Banking Regulatory Commission, the Guidelines on the Corporate Social Responsibility of Banking Institutions of China issued by the China Banking Association.

Data Collection

The financial data in the Report is derived from the Bank's 2021 financial statements calculated in accordance with the Chinese Accounting Standards and the International Financial Reporting Standards. Unless otherwise stated, there is no difference in the results of the financial data covered in the Report in accordance with the above standards. The Bank's 2021 financial statement has been audited by an accounting firm.

Other data and information in the Report are mainly from the Bank's statistical data. The relevant cases are from the summary of daily work practices.

Unless otherwise stated, the monetary amounts in the Report are shown in RMB.

Report Assurance

The Board of Directors ("Board of Directors" or "Board") and all directors of the Bank ("Directors") ensure that there are no false records, misleading statements, or material omissions in this Report, and they are jointly and severally liable for its authenticity, accuracy and completeness. The Report has been independently reviewed by CECEP (HK) Advisory Company Limited in accordance with the AA1000 Assurance Standard, and an Independent Assurance Statement has been issued.

Form of Issuance

The Report is issued in the form of online versions and is available for access and download from the website of the Stock Exchange of Hong Kong Limited ("Hong Kong Stock Exchange") (www.hkexnews.hk), the website of the Shenzhen Stock Exchange ("SZSE") (www.szse.cn), CNINFO (www.cninfo.com.cn) and the website of the Bank (www.zzbank.cn).

The Report is prepared in simplified Chinese, attached in English and traditional Chinese versions, and in case of any discrepancy between versions, the simplified Chinese version shall prevail.

Preparer of the Report

The Bank of Zhengzhou Board of Directors Office

Contact Information

Please contact us through the following means if there are any enquiries, comments or feedbacks on the Report.

The Bank of Zhengzhou Board of Directors Office

Address: 22 Shangwu Waihuan Road, Zhengdong New District, Zhengzhou, Henan Province, China

Postcode: 450018

Tel: + 86-0371-67009199

Fax: + 86-0371-67009898

Email:[e-mail]

Carrying out Governance 16

Implementing and 12 Strengthening the Concept of Responsible Management

Scientifically and improving

Risk Management

Implementing Responsibility Concept 13

Responsibility Management System 13

Strengthening Responsible Communication 13

Materiality Assessment 15

Adhering to the Origin and 25 Serving the Real Economy

Governance Structure 17

Investor Communications 20

Internal Control and Compliance 20

Alleviating Worries and 30

Difficulties and Benefiting People's Livelihood

Promoting Regional Development 26

Building A Commerce and Logistics Bank 27

Supporting Private, Small and Micro Enterprises 27

Accelerating the Construction of Citizens' Finance 29

Assisting in Rural Finance 31

Focusing on People's Livelihood Construction 32

Caring for and Contributing to the Society 32

Finance With Heart, To Make Life Better 04

Providing High-quality Services, and Protecting Customers' Rights

33

Consolidating the Heart and 38 Soul and Growing Together with Employees

Improving Services Management

Safeguarding Customers' Rights and Interests

Green Development, Protecting Lucid Waters and Lush Mountains

Developing Green Finance

Addressing Climate Risks

Promoting Green Operation

Advocating Green Actions

34 35

Protecting Employees' Rights and Interests 39

Caring for the Well-being of Employees 41

Leading the Development of Employee 42

Promoting Corporate Culture 43

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Future Outlook 51

Appendix

45 46 47 50

Independent Assurance Statement 52

Indicators Index of the Guide 55

GRI Content Index 58

Readers' Feedback 60