Annual Earnings Report 2020

28 January 2021

DECEMBER 2020 EARNINGS REPORT

CONTENTS

Page

Highlights of the year

1

1.

Relevant data

3

2.

Economic and financial environment

4

3.

Summary of results

6

4.

Balance sheet performance

12

5.

Risk management

15

6.

Funding structure and liquidity

17

7.

Equity

19

8.

Solvency

19

9.

Share performance

21

10. Rating

22

11. Management of the impact of the COVID-19 crisis

23

12. Significant events during 2020

25

13. Appendix

27

DECEMBER 2020 EARNINGS REPORT

Group ends 2020 having met the strategic targets for capital generation

and asset quality.

In December, extraordinary general meetings of Bankia and CaixaBank

approve common draft terms for merger between the two entities.

Common draft terms of merger between CaixaBank and Bankia

  • On 17 September 2020, the Boards of Directors of Bankia and CaixaBank signed the common draft terms for the merger by absorption of Bankia, S.A. into CaixaBank, S.A.
  • The merger was approved by the extraordinary general meetings of shareholders of Bankia, S.A. and CaixaBank, S.A. held in December 2020.
  • Closing under the merger plan will be conditional on obtaining the requisite regulatory approvals, with execution of the merger agreement projected for the first quarter of 2021 and the technological integration to be completed in the last quarter of that year.

Core earnings up 3.8% in 2020. Bank allocates 505 million euros to extraordinary COVID-19 provisions

  • Strong fee and commission income (+12.2%) and reduced operating expenses (−2%) bring core earnings for full-year 2020 to 1,336 million euros (+3.8%). Quarter-on-quarter, the trend is equally positive, with core earnings up 10.4% compared to the third quarter and 10.8% compared to the fourth quarter of 2019.
  • During the year, the Group set aside extraordinary provisions of 505 million euros in anticipation of future impacts resulting from the deteriorating macroeconomic conditions caused by COVID-19. Of this total, 40 million euros were recognised in the fourth quarter of the year.
  • Excluding extraordinary COVID-19 provisions, profit before tax for 2020 comes to 816 million euros, up 8% compared to 2019. After COVID-19 provisions, profit before tax is 311 million euros and attributable profit, 230 million euros.
  • The Group's fourth-quarter profit before tax is 94 million euros and attributable profit, 50 million euros.

Strong growth in lending to companies, while retail business picks up

  • In the businesses segment, the lending stock is up 17% year-on-year, driven by new ICO-backed loans, which totalled 10,941 million euros (26.1% of total loans to businesses at the end of December), lifting the bank's market share of business loans to 8.11% as of November 2020 (+37 basis points year-on-year).
  • Mortgage lending saw another record increase, with growth of 35.6% compared to the previous quarter and 28.1% compared to the fourth quarter of 2019, boosting new mortgage production by 14.3% over the year as a whole.
  • In consumer finance, new loans continue their gradual recovery, after the initial impact of COVID-19, rising 43.5% in the quarter.
  • Net flows into mutual funds continue the upward trend seen in the previous two quarters, with the volume of funds managed and sold up 7.3% in the year, bringing the market share to 7.51% (+46 basis points in the year). In pension plans, the full-year growth is 1.7% and the monthly average figures for new insurance production confirm the upward trend, with growth of 83.8% in the quarter.
  • The digital preference of the bank's customers continues to grow. As of year-end 2020, digital sales accounted for 46.9% of the Group's total sales (+10.9 percentage points in the year), with 60.5% of customers transacting through digital channels (+7.2 percentage points in the year).

1

DECEMBER 2020 EARNINGS REPORT

Group meets targets for NPAs and capital generation set in Strategic Plan

  • The non-performing loans ratio is down 0.3 percentage points in the year at 4.7%. Extraordinary COVID-19 provisioning has boosted coverage to 58.2%, an increase of 4.2 percentage points compared to December 2019.
  • Gross non-performing assets (non-performing loans plus foreclosed assets) stand at 8,293 million euros (−0.7% compared to December of the previous year), while coverage has climbed to 51.7% (+3 percentage points in the year), bringing the net NPA ratio (2.98%) to the target level set for December 2020 in the Strategic Plan (NPA ratio below 3%).
  • As of year-end, the Group's liquid assets cover debt maturities 1.6 times and the bank has drawn 22,919 million euros under the ECB's TLTRO III facility.
  • Turning to capital ratios, Bankia has a CET1 ratio, before applying any flexibility measures, of 16.66% on a phase-in basis and 15.48% on a fully loaded basis. These levels provide a CET1 buffer, above the regulatory minimum for 2020, equal to +828 basis points on a phase-in basis and +710 basis points on a fully loaded basis. After applying the flexibility measures announced by the supervisory bodies in response to the COVID-
    19 crisis (IFRS 9 "Quick Fix" measures), the fully loaded CET1 ratio rises to 16.17%.

Completion of 2018-2020 Strategic Plan

  • Despite having to implement its Strategic Plan in a more adverse than expected macroeconomic environment, the Group has met or exceeded many of the targets it set itself.
  • The synergies from the BMN merger have been harvested faster than expected.
  • Sales targets, in terms of business lending, mutual funds and cards, have been exceeded.
  • The growth targets for net fee and commission income and cost reduction have been met.
  • In asset quality, the Group has met the main targets set in the Plan as regards reducing non-performing assets and improving provision coverage.
  • On the capital front, at year-end 2020 the Group has a buffer of 2,228 million euros over and above the required 12% CET1 ratio on a fully loaded basis (excluding gains on sovereign holdings), which combined with dividend distributions (706 million euros), allows the Group to exceed the target of 2.5 billion euros set in the Strategic Plan.

2

DECEMBER 2020 EARNINGS REPORT

1. RELEVANT DATA

Dec-20

Dec-19

Change

Balance sheet (€ million)

Total assets

209,842

208,468

0.7%

Loans and advances to customers (net)

121,005

117,444

3.0%

Loans and advances to customers (gross)

124,328

120,623

3.1%

On-balance-sheet customer funds

146,896

143,464

2.4%

Customer deposits and clearing houses

128,460

124,785

2.9%

Borrowings, marketable securities

15,462

15,697

(1.5%)

Subordinated liabilities

2,975

2,983

(0.3%)

Total customer funds

179,479

174,267

3.0%

Equity

12,932

13,142

(1.6%)

Common Equity Tier I - BIS III Phase In

11,244

11,120

1.1%

Solvency (%)

Ratio CET1 BIS III Fully Loaded (1)

15.48%

13.02%

+2.46 p.p.

Common Equity Tier I - BIS III Phase In (1)

16.66%

14.32%

+2.34 p.p.

Total capital ratio - BIS III Phase In (1)

21.35%

18.09%

+3.26 p.p.

MREL Ratio - Phase In (1)

25.21%

21.92%

+3.29 p.p.

Risk management (€ million and %)

Total risk

132,221

128,156

3.2%

Non performing loans

6,213

6,465

(3.9%)

NPL provisions

3,613

3,491

3.5%

NPL ratio

4.7%

5.0%

-0.3 p.p.

NPL coverage ratio

58.2%

54.0%

+4.2 p.p.

Dec-20

Dec-19

Change

Results (€ million)

Net interest income

1,904

2,023

(5.9%)

Gross income

3,088

3,245

(4.8%)

"Core" result (Net interest income + Net fees and commissions - Operating Expenses)

1,336

1,287

3.8%

Pre-provision profit

1,308

1,428

(8.4%)

Profit before taxes pre-COVID-19 provision

816

756

8.0%

COVID-19 provision

(505)

-

-

Profit before taxes post COVID-19 provision

311

756

(58.8%)

Profit/(loss) attributable to the Group

230

541

(57.6%)

Key ratios (%)

Cost to Income ratio (Operating expenses / Gross income)

57.7%

56.0%

+1.7 p.p.

R.O.A. (Profit after tax / Average total assets) (2)

0.1%

0.3%

-0.2 p.p.

RORWA (Profit after tax / RWA) (3)

0.3%

0.7%

-0.4 p.p.

ROE (Profit attributable to the group / Equity) (4)

1.8%

4.2%

-2.4 p.p.

ROTE ( Profit attributable to the group / Average tangible equity) (5)

1.9%

4.3%

-2.4 p.p.

ROE (Profit attributable to the group / Equity) pre COVID-19

4.5%

4.2%

+0.3 p.p.

ROTE ( Profit attributable to the group / Average tangible equity) pre COVID-19

4.7%

4.3%

+0.4 p.p.

Dec-20

Dec-19

Change

Bankia share

Number of shareholders

162,870

173,949

(6.4%)

Number of shares in issue (million)

3,070

3,070

0.0%

Closing price (end of period, €)(6)

1.45

1.90

(23.8%)

Market capitalisation (€ million)

4,448

5,840

(23.8%)

Earnings per share(7) (€)

0.07

0.18

(57.6%)

Tangible book value per share(8) (€)

4.10

4.21

(2.8%)

PER (Last price (6) / Earnings per share(7))

19.35x

10.79x

79.4%

PTBV (Last price (6) / Tangible book value per share)

0.35x

0.45x

(21.7%)

Cash dividend per share (cents) (9)

-

11.576

-

Additional information

Number of branches

2,127

2,275

(6.5%)

Number of employees

15,950

16,035

(0.5%)

(1) "Quick Fix" measures impact (IFRS 9) as of Dec-20: +69bps in CET1, +70bps in Total Capital ratio and +72bps in MREL ratio.

(2) Profit after tax divided by average total assets for the period

(3) Profit after tax divided by risk weighted assets at period end

(4) Attributable profit divided by the previous 12 months average equity. In Dec-20 is not deducted any dividend payment against 2020 result.

(5) Attributable profit divided by the previous 12 months average tangible equity. In Dec-20 is not deducted any dividend payment against 2020 result.

(6) Using the last price as of 31 December 2020 and 31 December 2019.

(7) Annualised attributable profit divided by the number of shares in issue.

(8) Total Equity less intangible assets divided by the number of shares in issue

(9) Distribution against the annual result.

3

DECEMBER 2020 EARNINGS REPORT

2. ECONOMIC AND FINANCIAL ENVIRONMENT

At the global level, the rapid spread of the COVID-19 virus in March and April of 2020 sparked the deepest global recession since the Second World War, due to the lockdown measures taken to stem the pandemic. From May onwards the restrictions on mobility and gatherings were gradually relaxed and activity picked up rapidly, supported by unprecedented fiscal and monetary stimuli. However, the resurgence of severe outbreaks of infection at the end of the summer, persisting throughout the fourth quarter, triggered renewed lockdowns across large parts of the services sector in the major developed countries, leading to further contraction in activity. Growth was also hampered by the high level of political uncertainty associated with the US elections in November and the long-drawn-out Brexit negotiations. In the short term, the health and economic situation will remain difficult, but the launch of vaccination campaigns in December has generated great confidence that the pandemic will finally begin to subside from spring 2021.

On balance, 2020 was an exceptionally bad year for the world economy. Apart from China, which was highly successful in controlling the pandemic and ended the year with positive GDP growth, the other major economies suffered severe contractions, though of uneven intensity, depending on their economic structure, the scale of public aid and the effectiveness of their health management efforts. Specifically, the GDP contraction in the euro area in 2020 may have exceeded 7%, but with wide disparity among the different countries, reaching as high as 10% in the southern countries most dependent on the tourism and leisure sectors, compared to an estimated 5.5% for Germany. These uneven effects pose a new threat of fragmentation and prompted the EU to sign a landmark agreement approving a 750 billion euro Recovery Fund, which, together with the SURE employment protection programme and soft credit lines made available to governments under the EFSM and to businesses by the EIB, will increase the EU stimuli package to 1.3 trillion euros.

The impact of the COVID-19 epidemic on the economy and businesses triggered severe sell-offs of risky assets, as reflected in a cumulative one-month fall of 35% in the S&P 500, 38% in the Euro Stoxx 600 and 42% in the Ibex, leading several countries to ban short selling. The decline in investor sentiment, coupled with liquidity strains in, among others, the commercial paper, interbank and government bond markets, drove central banks to act with unprecedented speed and firmness. The Fed cut its benchmark rates by 150 basis points, set the cash reserve ratio at 0%, launched a new QE programme for an unlimited amount and time and activated various facilities that have allowed it to intervene in practically all segments of the market. It also improved the terms of dollar swap facilities with other central banks and engaged in repo transactions with them, exchanging Treasury bills for dollars. The ECB expanded its asset purchase programme (APP) by 120 billion euros until the end of 2020 and launched a new programme (PEPP) for 750 billion, subsequently increased to 1.85 trillion, in which it included Greek debt and non-financial commercial paper and eliminated the 33% limit on its purchases of public debt. It also approved new long-term liquidity injections with relaxed requirements.

Thanks to the central banks' commitment to maintaining favourable financial conditions, the abundant liquidity and the measures taken to first control the pandemic and then develop treatments and vaccines, risky assets experienced a steady recovery, to the point where the US indices hit new all-time highs, while the European indices made up 75% of the ground lost between February and March. In addition, the 12-month Euribor dropped sharply, from a peak of −0.05% to record low levels, below −0.50%, and risk premiums for peripheral bonds fell, bringing the yield on the Spanish 10-year bond very close to 0%.

In Spain, the performance of the economy in 2020 was entirely determined by the COVID-19 crisis, destroying all initial forecasts, which had pointed to continued expansion. The extraordinary measures taken to contain the pandemic limited the movement of people and paralysed whole swathes of the productive sectors, leading to a record contraction in GDP in the first half of the year. Although the gradual lifting of restrictions subsequently allowed a slow reopening of the economy, the reopening was incomplete and asymmetrical across regions, sectors and actors. Moreover, since the summer the recovery has slowly lost momentum in the face of a resurgence of infections and the consequent reintroduction of lockdown measures.

As a result, by the end of 2020 GDP had fallen by around 11.2%, a rate of decline unseen since at least the Civil War. Spain was harder hit by the crisis than other neighbouring countries for several reasons. On the one hand, the spread of the pandemic in our country was relatively more adverse, after enduring a stricter lockdown at the beginning of the crisis. On the other hand, the relative importance of employment-intensive tertiary activities requiring close social interaction, most notably activities linked to tourism (hospitality, catering, leisure and transport), coupled with certain features of our productive industry such as the high rate of temporary employment and the small firm size, made the Spanish economy particularly sensitive to this pandemic, while at the same time impeding a rapid exit from the crisis.

The economic policy response has been decisive in mitigating the impact of the crisis. The measures put in place include temporary employment adjustment programmes (ERTEs) and public guarantees for loans to businesses (ICO facilities).

4

DECEMBER 2020 EARNINGS REPORT

The risks to financial stability have increased since the outbreak of the pandemic but have been mitigated by monetary, fiscal and prudential measures. The banking sector has played, and continues to play, a key role in mitigating the economic impact of the crisis by providing households and businesses with the financing they need. It is now in a much stronger position to do so than it was in the 2008 financial crisis, thanks to improved balance sheet quality, good liquidity and significant capital strengthening.

In 2020, bank lending to the private sector grew for the first time since 2008, driven by support measures that stimulated the flow of credit to productive activities, so as to meet the vital liquidity needs of the businesses most affected by the pandemic. Lending to households, however, continued on a negative trend, despite the recovery in new lending for house purchase, which contrasts with the decline in consumer lending. The stock of NPLs has been contained, partly thanks to the support measures and the expansion of credit. Meanwhile, deposit growth accelerated as household saving climbed to historically high levels and companies hoarded cash. The increase in impairment provisions in anticipation of the potential negative impact of the pandemic is the main reason for the sharp drop in earnings during the year.

Given the growing constraints on revenue growth, strategies have shifted towards reducing operating costs, thus opening the way for further consolidation in the European banking system-a process which until now has been primarily domestic and led by

Spanish banks. Lastly, the broad regulatory and supervisory response to the impact of the crisis has produced a solid set of measures which have brought an improvement in the capital levels of Spanish banks, whose loss-absorbing capacity, according to the latest stress tests conducted by the Banco de España, is overall high.

5

DECEMBER 2020 EARNINGS REPORT

3. SUMMARY OF RESULTS

Core earnings up 3.8% in 2020. Bankia allocated 505 million euros to extraordinary COVID-19 provisions during the year

At year-end 2020, the Bankia Group posted attributable profit of 230 million euros, which is 57.6% less than in 2019 on account of lower net trading income (NTI) and extraordinary provisions of 505 million euros to cover the deteriorating macroeconomic situation resulting from COVID-19.Even so, core earnings were very positive, growing 3.8% in the year to 1,336 million euros as a result of strong fee and commission income and cost reductions. "Other gains and losses" in the income statement for 2020 (60 million euros) includes extraordinary income from the sale of businesses and shareholdings during the year (Caser and the depository business), net of provisions for foreclosed assets and other impairment provisions.

In the fourth quarter of the year, the growth of net interest income and net fee and commission income brought the Group's core earnings to 378 million euros, an increase of 10.4% compared to the previous quarter and 10.8% compared to the fourth quarter of 2019. Attributable profit came to 50 million euros, which is 33.4% more than in the third quarter after recognition of the profit on the sale of the depository business.

INCOME STATEMENT

Change

(€ million)

2020

2019

Amount

%

Net interest income

1,904

2,023

(119)

(5.9%)

Dividends

2

17

(16)

(89.4%)

Share of profit/(loss) of companies accounted for using the equity method

60

60

(0)

(0.5%)

Total net fees and commissions

1,213

1,081

132

12.2%

Gains/(losses) on financial assets and liabilities

147

298

(151)

(50.7%)

Exchange differences

13

15

(2)

(13.7%)

Other operating income/(expense)

(250)

(249)

(1)

0.3%

Gross income

3,088

3,245

(157)

(4.8%)

Administrative expenses

(1,585)

(1,616)

31

(1.9%)

Staff costs

(1,070)

(1,119)

50

(4.4%)

General expenses

(515)

(496)

(19)

3.9%

Depreciation and amortisation

(195)

(201)

6

(2.8%)

Pre-provision profit

1,308

1,428

(120)

(8.4%)

Provisions

(529)

(477)

(52)

10.9%

Provisions (net)

24

(15)

39

-

Impairment losses on financial assets (net)

(554)

(463)

(91)

19.6%

Operating profit/(loss) pre COVID-19 provision

778

951

(172)

(18.1%)

Impairment losses on non-financial assets

(22)

(19)

(2)

12.7%

Other gains and other losses

60

(176)

236

-

Profit/(loss) before tax pre COVID-19 provision

816

756

61

8.0%

Extraordinary COVID-19 provision

(505)

-

(505)

-

Profit/(loss) before tax post COVID-19 provision

311

756

(444)

(58.8%)

Corporate income tax

(81)

(213)

132

(61.8%)

Profit/(loss) in the period

230

542

(312)

(57.6%)

Profit/(Loss) attributable to minority interests

0.2

0.9

(0.6)

(74.3%)

Profit/(loss) attributable to the Group

230

541

(312)

(57.6%)

Cost to Income ratio (1)

57.7%

56.0%

+1.7 p.p.

1.7%

Recurring Cost to Income ratio (2)

60.8%

62.0%

(1.2) p.p.

(1.2%)

PRO-MEMORY

"Core" Result (3)

1,336

1,287

49

3.8%

(1) Operating expenses / Gross income.

(2) Operating expenses / Gross income (excluding gains/losses on financial assets and liabilities and exchange differences).

(3) Net interest income + total net fees and commissions - administrative expenses - depreciation and amortization

6

DECEMBER 2020 EARNINGS REPORT

QUARTERLY RESULTS

(€ million)

4Q 20

3Q 20

2Q 20

1Q 20

4Q 19

3Q 19

2Q 19

1Q 19

Net interest income

493

489

464

458

503

502

516

502

Dividends

1

1

0

0

3

1

14

1

Share of profit/(loss) of companies accounted for using the equity method

27

9

12

12

18

13

15

14

Total net fees and commissions

333

296

300

284

284

263

273

260

Gains/(losses) on financial assets and liabilities

14

3

66

64

62

97

102

37

Exchange differences

2

(2)

4

9

3

5

4

3

Other operating income/(expense)

(176)

(7)

(63)

(4)

(174)

(5)

(66)

(4)

Gross income

693

788

784

823

699

875

858

813

Administrative expenses

(396)

(393)

(381)

(415)

(394)

(409)

(407)

(407)

Staff costs

(270)

(260)

(255)

(285)

(267)

(282)

(286)

(285)

General expenses

(126)

(133)

(126)

(130)

(127)

(127)

(121)

(122)

Depreciation and amortisation

(52)

(49)

(48)

(47)

(53)

(49)

(49)

(50)

Pre-provision profit

245

346

355

361

252

417

402

357

Provisions

(216)

(104)

(111)

(99)

(173)

(119)

(121)

(65)

Provisions (net)

(24)

73

(11)

(14)

17

14

(35)

(10)

Impairment losses on financial assets (net)

(192)

(176)

(100)

(85)

(189)

(132)

(86)

(55)

Operating profit/(loss) pre COVID-19 provision

30

242

245

262

80

299

281

292

Impairment losses on non-financial assets

(12)

(2)

(5)

(3)

(5)

(5)

(6)

(4)

Other gains and other losses

116

(37)

(7)

(12)

(110)

(42)

(4)

(19)

Profit/(loss) before tax pre COVID-19 provision

134

203

233

247

(36)

252

271

269

Extraordinary COVID-19 provision

(40)

(155)

(185)

(125)

-

-

-

-

Profit/(loss) before tax post COVID-19 provision

94

48

48

122

(36)

252

271

269

Corporate income tax

(44)

(10)

0

(27)

2

(76)

(76)

(64)

Profit/(loss) in the period

50

38

48

94

(34)

176

196

205

Profit/(Loss) attributable to minority interests

0.1

0.1

0.1

0.1

0.1

0.0

0.8

(0.0)

Profit/(loss) attributable to the Group

50

37

48

94

(34)

176

195

205

Cost to Income ratio (1)

64.6%

56.1%

54.7%

56.1%

63.9%

52.3%

53.2%

56.1%

Recurring Cost to Income ratio (2)

66.1%

56.2%

60.1%

61.5%

70.4%

59.2%

60.7%

59.0%

PRO-MEMORY

"Core" Result (3)

378

342

335

280

341

307

333

306

  1. Total costs / Gross income.
  2. Total costs / Gross income (excluding trading income and exchange differences).
  3. Net interest income + fees and comissions - administrative expenses - depreciation and amortisation

7

DECEMBER 2020 EARNINGS REPORT

  • Net interest income for 2020 came to 1,904 million euros, a decrease of 5.9% compared to 2019, due to the decline in the yield curve (12-monthEuribor), the change in the mix of the loan portfolio (with a shift towards the businesses segment and away from consumer lending) and lower interest income from fixed-incomesecurities. Part of the decrease is offset by the lower cost of deposits and the positive effect of the funding obtained from the ECB on more favourable terms after the support measures adopted in response to the COVID-19pandemic.
    In the fourth quarter, net interest income rose 1% to 493 million euros, driven by an increase in customer margin, which offset the lower return on fixed-income securities. The cost of customer deposits includes the expenses of ICO-backed loans in relation to COVID-19. Stripping out the cost of the ICO guarantees, the average cost of customer deposits would be 0.05% in the third and fourth quarters of 2020 and 0.06% in the second quarter.

REVENUES AND EXPENSES

4Q 2020

3Q 2020

2Q 2020

1Q 2020

Avg.

Revenues /

Yield

Avg.

Revenues /

Yield

Avg.

Revenues /

Yield

Avg.

Revenues /

Yield

(€ million & %)

Amount (1)

Expenses

Amount (1)

Expenses

Amount (1)

Expenses

Amount (1)

Expenses

Loans and advances to credit institutions (2)

20,181

69

1.36%

19,887

68

1.36%

17,143

43

1.00%

17,604

29

0.67%

Net loans and advances to customers (a)

121,288

475

1.56%

120,764

465

1.53%

120,324

457

1.53%

117,092

464

1.59%

Debt securities

46,343

49

0.42%

46,859

53

0.45%

48,836

57

0.47%

45,148

56

0.50%

Other interest earning assets (3)

672

1

0.66%

785

1

0.40%

989

1

0.42%

1,049

1

0.39%

Other non-interest earning assets

25,640

-

-

25,824

-

-

26,210

-

-

26,480

-

-

Total Assets (b)

214,124

594

1.10%

214,118

587

1.09%

213,503

557

1.05%

207,372

551

1.07%

Deposits from central banks and credit (2)

44,052

18

0.16%

44,809

18

0.16%

44,370

16

0.14%

40,342

18

0.18%

Customer deposits (c)

127,232

25

0.08%

126,551

25

0.08%

126,222

22

0.07%

123,121

21

0.07%

Strict Customer Deposits

122,379

14

0.04%

121,698

13

0.04%

121,106

10

0.03%

117,857

8

0.03%

Repos

36

1

7.09%

36

1

7.00%

215

1

1.15%

81

1

3.02%

Single-certificate covered bonds

4,817

10

0.85%

4,817

12

0.96%

4,900

12

0.97%

5,182

13

1.00%

Marketable securities

15,534

38

0.97%

15,599

35

0.90%

15,597

35

0.91%

15,761

37

0.94%

Subordinated liabilities

2,975

16

2.10%

2,967

16

2.10%

2,952

15

2.09%

2,969

15

2.10%

Other interest earning liabilities (3)

1,600

4

1.09%

1,482

4

1.08%

1,371

4

1.22%

1,569

1

0.33%

Other liabilities with no cost

9,733

-

-

9,663

-

-

10,055

-

-

10,327

-

-

Equity

12,997

-

-

13,047

-

-

12,937

-

-

13,284

-

-

Total equity and liabilities (d)

214,124

101

0.19%

214,118

98

0.18%

213,503

93

0.18%

207,372

93

0.18%

Customer margin (a-c)

1.48%

1.45%

1.46%

1.52%

Net interest margin (b-d)

493

0.91%

489

0.91%

464

0.87%

458

0.89%

  1. Calculated over monthly balances at each closing date.
  2. Loans and advances to credit institutions include revenues arising from the negative interest rates applicable on "Deposits from central banks and credit institutions" (mainly income from TLTRO and repo transactions) as according to accounting standards, income arising from the application of negative interest rates are accounted for according to its nature. On the liabilities side,

the contrary occurs with regards to "Deposits from central banks and credit institutions"

(3) Insurance contracts related to pensions, liabilities under insurance contracts and other financial liabilities, including those associated with IFRS 16 ("Financial Leasing") starting January 2019.

4Q 2019

3Q 2019

2Q 2019

1Q 2019

Avg.

Revenues /

Yield

Avg.

Revenues /

Yield

Avg.

Revenues /

Yield

Avg.

Revenues /

Yield

(€ million & %)

Amount (1)

Expenses

Amount (1)

Expenses

Amount (1)

Expenses

Amount (1)

Expenses

Loans and advances to credit institutions (2)

17,066

26

0.61%

14,714

23

0.61%

16,477

27

0.66%

7,536

23

1.24%

Net Loans and advances to customers (a)

118,553

513

1.72%

118,670

516

1.72%

118,299

517

1.75%

117,970

496

1.70%

Debt securities

45,399

69

0.61%

46,583

72

0.62%

49,070

80

0.65%

51,775

83

0.65%

Other interest earning assets (3)

1,014

3

1.31%

1,023

3

1.30%

1,022

3

1.31%

1,026

3

1.32%

Other non-interest earning assets

26,798

-

-

27,431

-

-

27,401

-

-

27,580

-

-

Total Assets (b)

208,830

612

1.16%

208,420

614

1.17%

212,269

628

1.19%

205,888

605

1.19%

Deposits from central banks and credit (2)

38,220

20

0.21%

35,922

23

0.26%

41,033

25

0.24%

36,024

17

0.19%

Customer deposits

(c)

127,064

27

0.08%

129,014

31

0.09%

128,328

31

0.10%

126,550

33

0.10%

Strict Customer Deposits

120,958

9

0.03%

122,572

10

0.03%

121,449

10

0.03%

120,266

11

0.04%

Repos

390

1

0.62%

244

1

0.97%

655

1

0.37%

36

1

6.20%

Single-certificate covered bonds

5,716

17

1.20%

6,198

21

1.32%

6,223

21

1.33%

6,248

21

1.36%

Marketable securities

15,343

37

0.96%

14,870

36

0.95%

14,646

29

0.80%

14,560

30

0.84%

Subordinated liabilities

2,983

16

2.10%

2,975

16

2.09%

3,478

20

2.28%

3,493

18

2.12%

Other interest earning liabilities (3)

1,425

9

2.50%

1,503

7

1.74%

1,552

7

1.79%

1,834

6

1.34%

Other liabilities with no cost

10,474

-

-

10,782

-

-

10,023

-

-

10,181

-

-

Equity

13,321

-

-

13,354

-

-

13,209

-

-

13,246

-

-

Total equity and liabilities (d)

208,830

109

0.21%

208,420

112

0.21%

212,269

112

0.21%

205,888

103

0.20%

Customer margin

(a-c)

1.64%

1.63%

1.65%

1.60%

Net interest margin

(b-d)

503

0.95%

502

0.96%

516

0.98%

502

0.99%

  1. Calculated over monthly balances at each closing date.
  2. Loans and advances to credit institutions include revenues arising from the negative interest rates applicable on "Deposits from central banks and credit institutions" (mainly income from TLTRO and repo transactions) as according to accounting standards, income arising from the application of negative interest rates are accounted for according to its nature. On the liabilities side,

the contrary occurs with regards to "Deposits from central banks and credit institutions"

(3) Insurance contracts related to pensions, liabilities under insurance contracts and other financial liabilities, including those associated with IFRS 16 ("Financial Leasing") starting January 2019.

8

DECEMBER 2020 EARNINGS REPORT

  • Net fee and commission income performed well, reaching a total of 1,213 million euros, with cumulative year-on-year growth of 12.2%, concentrated in fees and commissions on banking business with customers and fees and commissions generated by the assets under management and origination businesses. Enlarging the set of customers eligible for the no-feespolicy (the "Just for being you" programme) pulled fees from payment services down 11.5%, as customers enrolled in that programme stop paying card fees.
    The lively performance is also apparent in the fourth quarter, when net fee and commission income rose 12.3% compared to the previous quarter (+17% compared to the fourth quarter of 2019), reaching a total of 333 million euros. The growth is spread across all business lines, with standout results in assets under management (mutual funds, insurance, securities brokerage), deal structuring and servicing fees.

NET FEE AND COMMISSION INCOME

Change

(€ million)

2020

2019

Amount

%

Assets under management

425

412

13

3.1%

Securities brokerage service

54

48

6

12.6%

Mutual funds, Pension funds and insurances

371

364

7

1.9%

Payments services

299

338

(39)

(11.5%)

Bills of exchange

17

21

(5)

(22.2%)

Debit and credit cards

223

258

(35)

(13.5%)

Payments services

59

59

0

0.8%

Origination

224

209

14

6.9%

Contingent risks and commitments

109

99

10

10.0%

Forex

29

40

(11)

(27.0%)

Structuring and design of transactions and others

85

70

15

22.1%

Management of NPLs, write offs and others

109

132

(23)

(17.3%)

Management of NPLs and write offs

2

4

(2)

(58.7%)

Claims on Past due

108

128

(21)

(16.1%)

Accounts administration (sight deposits)

225

77

148

193.4%

Fees and commissions received

1,281

1,168

114

9.7%

Fees and commissions paid

69

87

(18)

(21.2%)

TOTAL NET FEE AND COMMISSION INCOME

1,213

1,081

132

12.2%

Change on

(€ million)

4Q 20

3Q 20

2Q 20

1Q 20

4T 19

3Q 19

2Q 19

1Q 19

4Q 19

3Q 20

Assets under management

116

101

103

105

104

101

106

100

11.1%

15.1%

Securities brokerage service

14

12

14

14

12

12

12

13

16.3%

10.9%

Mutual funds, Pension funds and insurances

102

89

89

90

93

89

94

88

10.4%

15.7%

Payments services

78

75

65

81

90

83

86

79

(13.7%)

3.8%

Bills of exchange

4

3

4

6

6

5

5

5

(40.2%)

8.4%

Debit and credit cards

58

57

47

60

69

64

66

59

(15.9%)

2.0%

Payments services

16

15

13

16

15

14

15

15

7.1%

9.6%

Origination

66

54

55

48

57

54

50

49

16.7%

22.5%

Contingent risks and commitments

30

28

25

25

26

25

24

24

15.7%

6.4%

Forex

7

7

7

9

10

11

10

9

(34.2%)

(7.7%)

Structuring and design of transactions and others

30

19

23

14

21

18

16

15

43.0%

58.9%

Management of NPLs, write offs and others

27

24

26

32

35

30

33

33

(23.7%)

11.1%

Management of NPLs and write offs

1

1

0

0

2

1

1

0

(58.4%)

88.7%

Claims on Past due

26

24

26

32

33

30

33

33

(21.3%)

9.5%

Accounts manteinance (Sight deposits)

63

59

67

36

19

18

20

19

224.0%

5.8%

Fees and commissions received

350

314

316

302

306

286

295

281

14.3%

11.6%

Fees and commissions paid

17

17

16

18

22

23

22

20

(20.7%)

(0.2%)

TOTAL NET FEE AND COMMISSION INCOME

333

296

300

284

284

263

273

260

17.0%

12.3%

9

DECEMBER 2020 EARNINGS REPORT

  • Operating expenses are down 2% compared to 2019, with a year-end total of 1,781 million euros. The decrease is concentrated in staff costs (−4.4%), partly due to temporary lay-offsbecause of COVID-19and the recalculation of variable pay for the year.
    As a result of the decrease in expenses, the ratio of operating expenses to RWAs stands at 2.64%, 65 basis points below the industry average.

OPERATING EXPENSES

Change

(€ million)

2020

2019

Amount

%

Staff costs

1,070

1,119

(50)

(4.4%)

General expenses

515

496

19

3.9%

From property, fixtures and supplies

56

59

(3)

(5.1%)

IT and communications

219

207

12

5.9%

Advertising and publicity

48

54

(6)

(11.9%)

Technical reports

37

37

(0)

(0.4%)

Surveillance and security courier services

17

18

(1)

(7.4%)

Levies and taxes

29

32

(3)

(8.6%)

Insurance and self-insurance premiums

3

4

(0)

(4.2%)

Other expenses

106

85

21

24.5%

ADMINISTRATIVE EXPENSES

1,585

1,616

(31)

(1.9%)

AMORTISATIONS

195

201

(6)

(2.8%)

TOTAL OPERATING EXPENSES

1,781

1,817

(36)

(2.0%)

Change on

(€ million)

4Q 20

3Q 20

2Q 20

1Q 20

4Q 19

3Q 19

2Q 19

1Q 19

4Q 19

3Q 20

Staff costs

270

260

255

285

267

282

286

285

1.3%

4.0%

General expenses

126

133

126

130

127

127

121

122

(0.7%)

(5.4%)

From property, fixtures and supplies

15

15

12

14

12

16

16

15

20.5%

0.2%

IT and communications

54

56

54

55

52

53

51

52

5.0%

(2.9%)

Advertising and publicity

9

13

13

14

13

14

14

14

(27.5%)

(27.2%)

Technical reports

7

12

10

8

9

10

11

6

(28.3%)

(41.7%)

Surveillance and security courier services

4

4

4

4

5

5

4

4

(4.1%)

9.2%

Levies and taxes

7

8

7

7

8

10

8

7

(13.3%)

(11.6%)

Insurance and self-insurance premiums

1

1

1

1

1

1

1

1

(2.8%)

(11.0%)

Other expenses

29

26

25

26

27

20

16

22

5.3%

12.6%

ADMINISTRATIVE EXPENSES

396

393

381

415

394

409

407

407

0.6%

0.8%

AMORTISATIONS

52

49

48

47

53

49

49

50

(1.7%)

5.2%

TOTAL OPERATING EXPENSES

448

442

429

461

447

458

456

456

0.4%

1.3%

  • Thanks to the strong fee and commission income and cost reductions, core earnings (net interest income plus net fee and commission income less operating expenses) for full-year 2020 come to 1,336 million euros, or 378 million euros for the fourth quarter. These figures represent growth of 3.8% compared to full-year 2019 and 10.4% compared to the third quarter of 2020 (+10.8% compared to the fourth quarter of 2019).

10

DECEMBER 2020 EARNINGS REPORT

  • Excluding the 505 million euros of extraordinary COVID-19 provisions, the Group's provision expense and other income and expense total 491 million euros in 2020, which is 26.7% less than in 2019.
    If the COVID-19 provisions are included, provision expense and other income and expense reaches 997 million euros for the year, which is 48.5% more than the previous year.
    Without the extraordinary COVID-19 provisions, provision expense and other income and expense for the fourth quarter of the year comes to 111 million euros (−22.1% vs. previous quarter), climbing to 151 million euros if those provisions are included.
    "Other income and expense" includes gains and losses on the sale of real estate assets and equity interests. The cumulative amount of this item at the end of 2020 (183 million euros) includes the proceeds from the sale of Caser and the transfer of the depository business to Cecabank. The latter sale was completed in the fourth quarter and brought a gain of 155 million euros for the Group.
  • At year-end 2020, the Group's ordinary cost of risk, excluding the COVID-19 provisions, stands at 0.40%, which is 10 basis points higher than at year-end 2019 but in line with expectations, given the pandemic. If the COVID-19 provisions are included, the cost of risk rises to 0.77%.

PROVISION EXPENSE AND OTHER INCOME AND EXPENSE

Change

(€ million)

2020

2019

Amount

%

Impairment losses on:

(576)

(482)

(93)

19.3%

Financial assets

(554)

(463)

(91)

19.6%

Non-financial assets

(22)

(19)

(2)

12.7%

Other provisions

(99)

(215)

116

(53.8%)

Impairment losses on Real Estate Assets

(124)

(201)

77

(38.3%)

Rest

24

(15)

39

-

TOTAL ORDINARY PROVISIONS

(675)

(697)

22

(3.2%)

OTHER RESULTS

183

26

157

-

Provision expense and other results pre COVID-19 provision

(492)

(672)

179

(26.7%)

Extraordinary provision COVID-19(1)

(505)

-

(505)

-

Provision expense and other results

(997)

(672)

(326)

48.5%

(1) Includes impairment losses on financial assets of €490mn and on Real Estate assets of €15mn.

Change on

(€ million)

4Q 20

3Q 20

2Q 20

1Q 20

4Q 19

3Q 19

2Q 19

1Q 19

4Q 19

3Q 20

Impairment losses on:

(204)

(179)

(105)

(88)

(195)

(137)

(92)

(59)

4.7%

14.1%

Financial assets

(192)

(176)

(100)

(85)

(189)

(132)

(86)

(55)

1.5%

9.0%

Non-financial assets

(12)

(2)

(5)

(3)

(5)

(5)

(6)

(4)

114.5%

385.3%

Other provisions

(74)

38

(34)

(29)

(40)

(58)

(76)

(41)

86.8%

-

Impairment losses on Real Estate Assets

(51)

(35)

(23)

(15)

(56)

(72)

(41)

(31)

(9.8%)

46.5%

Rest

(24)

73

(11)

(14)

17

14

(35)

(10)

-

-

TOTAL ORDINARY PROVISIONS

(278)

(141)

(139)

(117)

(235)

(195)

(168)

(100)

18.7%

97.8%

OTHER RESULTS

167

(2)

16

3

(54)

29

38

12

-

-

Provision expense and other results pre COVID

(111)

(143)

(123)

(114)

(288) (166) (131)

(88)

(61.4%)

(22.1%)

Extraordinary provision COVID-19(1)

(40)

(155)

(185)

(125)

-

-

-

-

-

(74.2%)

Provision expense and other results

(151)

(298)

(308)

(239)

(288)

(166)

(131)

(88)

(47.5%)

(49.2%)

(1) In 4Q 20, 3Q 20 and 2Q 20 correspond to impairment losses on financial assets. In 1Q 20 includes €110mn of impairment losses on financial assets and €15mn of impairment losses on Real Estate assets.

11

DECEMBER 2020 EARNINGS REPORT

4. BALANCE SHEET PERFORMANCE

Increase in lending to businesses as a result of new ICO facilities, increase in new mortgage production, and gradual recovery in consumer lending after initial impact of COVID-19.Off-balance-sheet products exceed pre-crisis levels

Change

(€ million)

Dec-20

Dec-19

Amount

%

Cash and balances at central banks

11,808

13,203

(1,395)

(10.6%)

Financial assets held for trading

6,768

6,691

77

1.2%

Trading derivatives

6,687

6,519

168

2.6%

Debt securities

81

171

(90)

(52.8%)

Equity instruments

0.7

1.4

(0.7)

(50.5%)

Financial assets designated at fair value through profit or loss

11

35

(23)

(67.2%)

Debt securities

0.2

0.2

(0.0)

(18.6%)

Loans and advances to credit institutions

-

23

(23)

(100.0%)

Loans and advances to customers

11

11

(0)

(0.6%)

Financial assets designated at fair value through equity

8,624

11,982

(3,358)

(28.0%)

Debt securities

8,564

11,906

(3,342)

(28.1%)

Equity instruments

60

76

(16)

(21.5%)

Financial assets at amortised cost

163,405

155,968

7,437

4.8%

Debt securities

37,495

33,068

4,427

13.4%

Loans and advances to credit institutions

4,916

5,467

(552)

(10.1%)

Loans and advances to customers

120,994

117,433

3,561

3.0%

Hedging derivatives

2,451

2,499

(48)

(1.9%)

Investments in subsidaries, joint ventures and associates

469

455

14

3.0%

Tangible and intangible assets

3,023

3,019

5

0.15%

Non-current assets held for sale

1,661

2,152

(491)

(22.8%)

Other assets

11,622

12,465

(843)

(6.8%)

TOTAL ASSETS

209,842

208,468

1,374

0.7%

Financial liabilities held for trading

6,876

6,750

126

1.9%

Trading derivatives

6,687

6,479

208

3.2%

Short positions

189

271

(82)

(30.2%)

Financial liabilities at amortised cost

187,070

185,176

1,894

1.0%

Deposits from central banks

22,900

13,809

9,091

65.8%

Deposits from credit institutions

14,834

26,460

(11,626)

(43.9%)

Customer deposits and funding via clearing houses

128,460

124,785

3,675

2.9%

Debt securities

18,437

18,680

(243)

(1.3%)

Other financial liabilities

2,440

1,443

997

69.1%

Hedging derivatives

153

87

66

75.2%

Provisions

1,285

1,754

(469)

(26.7%)

Other liabilitiess

1,377

1,365

12

0.9%

TOTAL LIABILITIES

196,762

195,133

1,629

0.8%

Minority interests

3

13

(11)

(80.9%)

Other accumulated results

145

180

(35)

(19.3%)

Equity

12,932

13,142

(209)

(1.6%)

TOTAL EQUITY

13,080

13,335

(255)

(1.9%)

TOTAL EQUITY AND LIABILITIES

209,842

208,468

1,374

0.7%

12

DECEMBER 2020 EARNINGS REPORT

  • Gross loans and advances to customers amount to 124,328 million euros at year-end 2020, up 3.1% compared to December 2019 due to new ICO-guaranteed loans to businesses, increasing the stock of performing loans to businesses by 17% in the year. Non-performing loans are down 2.5% after the sales carried out at year-end (see section 5, Risk Management).
    In the fourth quarter, mortgage lending hits a new all-time high for the second consecutive quarter, resulting in a 14.3% increase in new mortgage production in full-year 2020. Even so, the stock of outstanding mortgage loans is down 4.1% due to scheduled maturities in the portfolio. In consumer finance, the recovery in new lending seen in the previous quarter has continued, with growth of 43.5% in the fourth quarter, although the impact of COVID-19 has reduced the stock by 13.4% since December 2019. According to the latest data available at the end of November 2020, the share of new mortgage lending is 7.89% (+108 basis points year-on-year). In loans to businesses the bank's market share is 8.11% (+37 basis points year-on-year), whereas in consumer loans the share is down 26 basis points at 5.74% due to the impact of the pandemic on new lending during the year.

LOANS AND ADVANCES TO CUSTOMERS

Change

(€ million)

Dec-20

Dec-19

Amount

%

Spanish public sector

5,514

4,702

812

17.3%

Other resident sectors

106,715

104,932

1,783

1.7%

Secured loans

67,300

70,049

(2,749)

(3.9%)

Other term loans

32,239

26,993

5,246

19.4%

Commercial credit

4,713

5,326

(613)

(11.5%)

Receivable on demand and other

2,463

2,565

(102)

(4.0%)

Non-residents

4,895

3,940

956

24.3%

Repo transactions

180

15

164

-

Other financial assets

1,030

950

80

8.4%

Other valuation adjustments

286

232

54

23.3%

Non-performing loans

5,709

5,853

(143)

(2.5%)

TOTAL GROSS LOANS AND ADVANCES TO CUSTOMERS

124,328

120,623

3,705

3.1%

Loan loss reserve

(3,323)

(3,179)

(144)

4.5%

NET LOANS AND ADVANCES TO CUSTOMERS

121,005

117,444

3,561

3.0%

GROSS LOANS AND ADVANCES TO CUSTOMERS EX NPLs & R

118,440

114,755

3,685

3.2%

  • Retail customer funds stand at 156,189 million euros, up 3.9% in the year, due to the higher rate of saving by households and the cash deposited by businesses since the start of the pandemic. The rate of growth in off-balance-sheetproducts has exceeded pre-crisislevels, reaching 7.3% in mutual funds and 1.7% in pension funds. As of year-end2020, the Group's market share in mutual funds is 7.51% (+46 basis points in the year).

RETAIL CUSTOMER FUNDS

Change on Dec-19

(€ million)

Dec-20

Sep-20

Jun-20

Mar-20

Dec-19

Amount

%

Spanish public sector

5,444

5,328

5,762

4,980

4,778

666

13.9%

Other resident sectors

116,097

114,453

115,541

111,163

112,509

3,588

3.2%

Current accounts

84,310

81,651

81,121

62,205

40,712

43,597

107.1%

Savings accounts

9,933

9,662

9,596

22,394

41,897

(31,964)

(76.3%)

Term deposits

21,855

23,141

24,824

26,564

29,900

(8,045)

(26.9%)

Non-residents

2,065

2,087

2,161

2,271

2,226

(161)

(7.2%)

Strict Customer Deposits

123,606

121,867

123,465

118,415

119,514

4,093

3.4%

Mutual funds

23,967

22,827

22,124

20,640

22,329

1,638

7.3%

Pension funds

8,616

8,262

8,198

7,840

8,474

142

1.7%

Total customer off-balance funds (1)

32,583

31,088

30,322

28,480

30,803

1,780

5.8%

TOTAL

156,189

152,956

153,787

146,894

150,316

5,873

3.9%

(1) Off-balance sheet products managed and marketed without SICAVS. Pension funds inlude mathematical provisions

13

DECEMBER 2020 EARNINGS REPORT

TOTAL CUSTOMER FUNDS

Change

(€ million)

Dec-20

Dec-19

Amount

%

Spanish public sector

5,444

4,778

666

13.9%

Other resident sectors

120,950

117,780

3,170

2.7%

Current accounts

84,310

40,712

43,597

107.1%

Savings accounts

9,933

41,897

(31,964)

(76.3%)

Term deposits

21,855

29,900

(8,045)

(26.9%)

Repo transactions

36

36

0

0.0%

Singular mortgage securities

4,817

5,235

(418)

(8.0%)

Non-residents

2,065

2,226

(161)

(7.2%)

Funding via clearing houses and customer deposits

128,460

124,785

3,675

2.9%

Debentures and other marketable securities

15,462

15,697

(235)

(1.5%)

Subordinated loans

2,975

2,983

(8)

(0.3%)

TOTAL ON-BALANCE-SHEET CUSTOMER FUNDS

146,896

143,464

3,432

2.4%

Mutual funds

23,967

22,329

1,638

7.3%

Pension funds

8,616

8,474

142

1.7%

Off-balance-sheet customer funds(1)

32,583

30,803

1,780

5.8%

TOTAL CUSTOMER FUNDS

179,479

174,267

5,212

3.0%

  1. Off-balancesheet products managed and marketed without SICAVS . Pension funds inlude mathematical provisions
  • Customer deposits amount to 128,460 million euros at year-end, an increase of 3,675 million euros (+2.9%) during the year, driven by the aforementioned growth in strict deposits (+4,093 million euros), net of the single-certificate mortgage covered bonds that matured during the year (−418 million euros).
  • Wholesale funding (debentures and other marketable securities and subordinated debt) stands at 18,437 million euros at year-end 2020, substantially unchanged since December the previous year.

14

DECEMBER 2020 EARNINGS REPORT

5. RISK MANAGEMENT

Non-performing assets (NPAs) remain stable at year-end, boosting coverage

  • As of the end of 2020, the NPL ratio is 4.7%, down from 5% in December 2019, due to credit growth, effective risk management and sales of portfolios and individually assessed loans in the fourth quarter. The additions to provisions lift the NPL coverage ratio 4.2 percentage points during the year to 58.2%.
  • The Group has brought its net NPA ratio below 3% (2.98%), thus meeting the target set in the Strategic Plan (net NPA ratio below 3%).
  • At year-end 2020, foreclosed assets include real estate portfolios originally stated for sale but now no longer expected to be sold (190 million euros), which has increased the amount of foreclosed assets by 10.3% in the year.

NPL RATIO AND COVERAGE RATIO

Change on Dec-19

(€ million and %)

Dec-20

Sep-20

Jun-20

Mar-20

Dec-19

Importe

% / p.p.

Non-performing loans

6,213

6,458

6,464

6,363

6,465

(252)

(3.9%)

Total risk-bearing assets

132,221

131,900

133,076

128,676

128,156

4,064

3.2%

Total NPL ratio (1)

4.7%

4.9%

4.9%

4.9%

5.0%

-0.3 p.p.

Total provisions

3,613

3,755

3,591

3,516

3,491

122

3.5%

NPL coverage ratio

58.2%

58.2%

55.6%

55.3%

54.0%

+4.2 p.p.

(1) NPL ratio: (Doubtful risks of loans and advances to customers and contingent risks) / (Total risks of loans and advances to customers

and contigent risks)

NPLs

(€ million and %)

4Q 20

3Q 20

2Q 20

1Q 20

4Q 19

3Q 19

2Q 19

1Q 19

Non-performing loans at the begining of the period

6,458

6,464

6,363

6,465

7,117

7,514

7,969

8,416

Net inflows / (outflows)(1)

4

61

7

(13)

(119)

(90)

(144)

(92)

Write offs

(160)

(67)

(194)

(89)

(245)

(306)

(72)

(69)

Disposals related to NPLs sale of portfolios

(89)

-

-

-

(288)

-

(239)

(286)

Transfer from "Non-current assets held for sale" (2)

-

-

288

-

-

-

-

-

Dudosos cierre del periodo

6,213

6,458

6,464

6,363

6,465

7,117

7,514

7,969

(1) Includes disposals due to foreclosing and in the process of being sold

(2) Includes NPLs that were in the process of being sold and whose disposal is no longer expected to take place.

FORECLOSED ASSETS

Gross Amount (1)

(€ million)

Dec-20(2)(4)

Sep-20(2)

Jun-20(2)

Mar-20(2)

Dec-19(2)

Total

2,513

2,285

2,328

2,329

2,347

(-) Assets assigned to the Social Housing Fund and rented (3)

(433)

(449)

(477)

(458)

(463)

Total gross foreclosed assets

2,079

1,836

1,851

1,871

1,884

Impairments (1)

(€ million)

Dec-20(2)(4)

Sep-20(2)

Jun-20(2)

Mar-20(2)

Dec-19(2)

Total

772

671

667

667

672

(-) Assets assigned to the Social Housing Fund and rented (3)

(98)

(100)

(101)

(95)

(95)

Total foreclosed assets impairments

675

571

566

572

577

Net Amount (1)

(€ million)

Dec-20(2)(4)

Sep-20(2)

Jun-20(2)

Mar-20(2)

Dec-19(2)

Total

1,740

1,614

1,661

1,662

1,675

(-) Assets assigned to the Social Housing Fund and rented (3)

(336)

(349)

(377)

(363)

(367)

Total net foreclosed assets

1,404

1,265

1,284

1,299

1,308

(1) Includes all assets acquired by the Group in payment of debt, regardless if they are clasified as non-current assets held for sale, investment properties and inventories

(2) Since Dec-19 data is calculated assuming the disposals of assets signed and peding formalization

(3) Includes assets assigned to the Social Housing Fund, assets with special rental terms to vulnerable collectives and rented assets yielding >3%

(4) Dec-20 includes real estate portfolios that were in the process of being sold and whose disposal is no longer expected to take place (€190mn)

15

DECEMBER 2020 EARNINGS REPORT

NON-PERFORMING ASSETS (NPAs)

Change on Dec-19

(€ million and %)

Dec-20(1) (2)

Sep-20(1)

Jun-20(1)

Mar-20(1)

Dec-19(1)

Amount

% / p.p.

Gross Non-performing loans

6,213

6,458

6,464

6,363

6,465

(252)

(3.9%)

Gross foreclosed assets

2,079

1,836

1,851

1,871

1,884

195

10.3%

Gross NPAs

8,293

8,294

8,315

8,234

8,350

(57)

(0.7%)

NPL provisions

3,613

3,755

3,591

3,516

3,491

122

3.5%

Impairments on foreclosed assets

675

571

566

572

577

98

17.0%

NPAs provisions

4,288

4,327

4,157

4,088

4,068

220

5.4%

Net NPL

2,600

2,703

2,873

2,847

2,974

(374)

(12.6%)

Net foreclosed assets

1,404

1,265

1,284

1,299

1,308

97

7.4%

Net NPAs

4,004

3,968

4,157

4,146

4,282

(277)

(6.5%)

Total risk

134,300

133,737

134,926

130,547

130,041

4,259

3.3%

Gross NPAs ratio

6.2%

6.2%

6.2%

6.3%

6.4%

-0.2 p.p.

Net NPAs ratio

3.0%

3.0%

3.1%

3.2%

3.3%

-0.3 p.p.

NPAs Coverage

51.7%

52.2%

50.0%

49.7%

48.7%

+3.0 p.p.

(1) Since Dec-19 data is calculated assuming the disposals of assets signed in 2019 and pending formalization

(1) Dec-20 gross foreclosed asstes include real estate portfolios that were in the process of being sold and whose disposal is no longer expected to take place (€190mn)

RESTRUCTURED LOANS

Change on Dec-19

(millones de euros)

Dec-20

Sep-20

Jun-20

Mar-20

Dec-19

Amount

% / p.p.

Gross refinanced loans:

Non-performing loans

2,893

3,014

3,145

3,147

3,287

(395)

(12.0%)

Performing loans

2,484

2,647

2,894

3,098

3,448

(963)

(27.9%)

Total refinanced

5,377

5,661

6,039

6,245

6,735

(1,358)

(20.2%)

Impairments

Non-performing loans

966

1,015

1,037

1,145

1,217

(251)

(20.6%)

Performing loans

126

110

110

114

127

(1)

(0.6%)

Total Impairments

1,092

1,125

1,147

1,258

1,344

(252)

(18.7%)

Coverage ratio

33.4%

33.7%

33.0%

36.4%

37.0%

Non-performing loans

-3.6 p.p.

Performing loans

5.1%

4.2%

3.8%

3.7%

3.7%

+1.4 p.p.

Total coverage

20.3%

19.9%

19.0%

20.2%

20.0%

+0.3 p.p.

16

DECEMBER 2020 EARNINGS REPORT

6. FUNDING STRUCTURE AND LIQUIDITY

  • At the end of December 2020, the Group has total liquid assets of 35,048 million euros, covering its debt maturities 1.6 times.
  • The liquidity coverage ratio (LCR) is 195%, far above the regulatory minimum of 100%, and the net stable funding ratio (NSFR) stands at 129% at year-end (above the 100% required from June 2021).
  • At the end of the 2020 financial year, after the drawdown in the second quarter within the framework of the measures implemented by the ECB to mitigate the effects of the COVID-19 crisis, the amount borrowed under the ECB's TLTRO III facility is 22,919 million euros.
  • The Group's loan-to-deposit (LTD) ratio is 91.3%, which represents an increase of 0.3 percentage points compared to December 2019, reflecting the growth in ICO-backed loans to businesses.

LTD RATIO AND COMMERCIAL GAP

Change

(€ million)

Dec-20

Dec-19

Importe

%

Net Loans and advances to customers

121,005

117,444

3,561

3.0%

o/w Repo transactions (1)

180

15

164

-

a. Strict Net Loans and advances to customers

120,826

117,429

3,397

2.9%

Strict customer deposits and retail commercial paper

123,606

119,514

4,093

3.4%

Single-certificate covered bonds

4,817

5,235

(418)

(8.0%)

ICO/EIB deposits (2)

3,942

4,287

(346)

(8.1%)

b. Total Deposits

132,365

129,036

3,329

2.6%

LTD ratio (a/b)

91.3%

91.0%

+0.3 p.p.

(1) Reverse repurchase agreements

(2) Dec-20 includes the total funds received from EIB to provide mediation loans. Same criteria used in Dec-19 to make it comparable.

Change

(€ million)

Dec-20

Dec-19

Amount

%

Net Loans and advances to customers

121,005

117,444

3,561

3.0%

o/w Repo transactions (1)

180

15

164

-

Strict Net Loans and advances to customers

120,826

117,429

3,397

2.9%

(-) Strict customer deposits and retail commercial paper

123,606

119,514

4,093

3.4%

(-) ICO/EIB deposits (2)

3,942

4,287

(346)

(8.1%)

Strict Comercial GAP

(6,722)

(6,372)

(350)

5.5%

(1) Reverse repurchase agreements

(2) Dec-20 includes the total funds received from EIB to provide mediation loans. Same criteria used in Dec-19 to make it comparable.

DEBT MATURITIES

(€ million) (1)

2021

2022

2023

˃2023

TOTAL

Covered bonds

2,025

3,235

1,825

8,426

15,511

Senior debt

35

30

0

2,570

2,635

Subordinated debt

175

1,250

500

1,000

2,925

Securitisation

-

-

-

1,049

1,049

Total issuance maturities

2,235

4,515

2,325

13,045

22,120

(1) Maturities of Bankia group in nominal values net of treasury shares and retained issuances

17

DECEMBER 2020 EARNINGS REPORT

LIQUID ASSETS

Change

(€ million)

Dec-20

Dec-19

Amount

%

Treasury account and deposit facility (1)

10,115

11,418

(1,303)

(11.4%)

Undrawn amount on the facility

5,883

6,161

(278)

(4.5%)

Available high liquidity assets (2)

19,050

15,538

3,512

22.6%

Total

35,048

33,117

1,931

5.8%

(1)

Cash and Central Banks accounts reduced by minimal reserves

(2)

Market value considering ECB haircut

FUNDING STRUCTURE

18

DECEMBER 2020 EARNINGS REPORT

7. EQUITY

  • At year-end2020, the Group's equity stands at 13,080 million euros, not including the dividend paid out of profit for 2019, which was recognised in the accounts in March.

EQUITY

(€ million)

Dec-20

Sep-20

Jun-20

Mar-20(1)

Dec-19

Equity at the beginning of the period

12,896

12,883

12,863

13,142

13,191

+ Result from the period

50

37

48

94

(34)

+/- Movements in reserves:

(14)

(24)

(28)

(373)

(15)

- Dividend paid (1)

-

-

-

(352)

-

- AT1 coupon (2)

(19)

(19)

(25)

(13)

(14)

+/- Other movements

6

(5)

(3)

(8)

(2)

Equity at the closing of the period

12,932

12,896

12,883

12,863

13,142

Global other accumulated result

145

139

114

78

180

Minority interests

3

2

13

14

13

Total Equity

13,080

13,038

13,011

12,954

13,335

  1. At the end of March 2020 the total equity amount discounts the dividend which the General Shareholders Meeting approved to pay against
    2019 (€352mn excluding the treasury stocks which don´t receive divedend) and paid in April
  2. Since April 2020 includes the impact including the tax payment of the coupon according to the IFRS 12

8. SOLVENCY

  • At December 2020, on a fully loaded basis, the Bankia Group had a CET1 ratio of 15.48% and a Total Capital ratio of 20.17%. On a phase-inbasis, the CET1 ratio was 16.66% and the Total Capital ratio, 21.35%. These ratios imply a CET1 surplus, above the SREP minimum capital requirements for 2020, of +710 basis points fully loaded and +828 basis points on a phase- in basis. This is after applying the early implementation of CRD V Article 104(a) authorised by the supervisor on 12 March 2020, which allows banks to use AT1 and Tier 2 instruments to cover part of their Pillar 2 requirements (P2R) (2% for the Bankia Group). In Total Capital, the buffers over and above the regulatory minimums are +742 basis points fully loaded and +860 basis points on a phase-inbasis.
  • On a fully loaded basis, the capital ratios include +72 basis points of capital generated organically during the year, +17 basis points due to regulatory impacts (factors supporting SMEs and infrastructure projects), +129 basis points due to the approval of internal models for calculating RWAs in Bankia's mortgage portfolio and +28 basis points due to the entry into force in December of the prudential treatment of software assets provided for in Regulation (EU) 2020/873 of 24 June (CRR II).
  • After applying the flexibility measures announced by the competent bodies and authorities in response to the COVID-19 crisis ("Quick Fix" measures), the fully loaded CET1 ratio rises to 16.17%, reflecting a positive impact of +69 basis points on capital due to the new transitional arrangements for IFRS 9 authorised by the supervisor. The discretion under the Quick Fix to exclude certain central bank exposures from the total exposure measure adds +30 basis points to the leverage ratio.

Dec-20(1)

(€ million and %)

Phase In

Fully Loaded

Common equity Tier I - CET1 (%)

16.66%

15.48%

Total capital ratio (%)

21.35%

20.17%

CET1 2020 SREP requirement (incl. additional buffers)

8.38%

8.38%

Total solvency 2020 SREP requirement (incl. additional buffers)

12.75%

12.75%

CET1 surplus over SREP requirement

8.28%

7.10%

Total Solvency surplus over SREP requirement

8.60%

7.42%

(1) Solvency ratios include the result attributable to the Group in the period and do not contemplate any dividend payment in 2020

19

DECEMBER 2020 EARNINGS REPORT

CAPITAL AND LEVERAGE RATIOS

RATIOS FULLY LOADED

(€ million and %)

Dec -20(1)

dic -19(1)

Eligible capital

13,610

13,027

Common equity Tier I (CET 1)

10,445

10,105

Capital

3,689

3,689

Reserves (as per reserve perimeter)

9,063

8,962

Result attributable net of dividend accrual

230

186

Deductions

(2,598)

(2,824)

Others (treasury stocks, Non-controlling interests and unrealised gains on FV portfolio)

61

91

Tier I Capital

11,695

11,355

Instruments

1,250

1,250

Tier II Capital

1,915

1,672

Instruments

1,672

1,672

Others

243

0

Risk-weighted assets

67,478

77,635

Common equity Tier I (CET 1) (%)

15.48%

13.02%

Tier I Capital

17.33%

14.63%

Tier II Capital

2.84%

2.15%

Solvency ratio - Total capital ratio (%)

20.17%

16.78%

Leverage ratio (Fully Loaded)

5.47%

5.43%

Leverage ratio total exposure

213,946

209,083

(1) Solvency ratios include the result attributable to the Group in the period and do not deduct dividend payment in 2020

RATIOS PHASE IN

(€ million and %)

Dec -20(1)

Dec -19(1)

Eligible capital

14,409

14,042

Common equity Tier I (CET 1)

11,244

11,120

Capital

3,689

3,689

Reserves (as per reserve perimeter)

9,063

8,962

Result attributable net of dividend accrual

230

186

Deductions

(1,799)

(1,808)

Others (treasury stocks, Non-controlling interests and unrealised gains on FV portfolio)

61

91

Tier I Capital

12,494

12,370

Instruments

1,250

1,250

Tier II Capital

1,915

1,672

Instruments

1,672

1,672

Others

243

0

Risk-weighted assets

67,478

77,635

Common equity Tier I (CET 1) (%)

16.66%

14.32%

Tier I Capital

18.52%

15.93%

Tier II Capital

2.84%

2.15%

Solvency ratio - Total capital ratio (%)

21.35%

18.09%

MREL eligible issuances

2,599

2,976

MREL ratio on RWAs (%)

25.21%

21.92%

Leverage ratio (Phase In)

5.82%

5.89%

Leverage ratio total exposure

214,745

210,098

(1) Solvency ratios include the result attributable to the Group in the period and do not deduct dividend payment in 2020

20

DECEMBER 2020 EARNINGS REPORT

9. SHARE PERFORMANCE SHARE PRICE

MAJOR SHAREHOLDERS AND STOCK MARKET DATA

BANKIA (stock data)

Dec-2020

(12 months)

Number of shareholders

162,870

Daily average volume (num. shares)

9,471,160

Daily average turnover (euros)

10,993,747

Maximum closing price (€/share)

1,970 (2-Jan)

Minimum closing price (€/share)

0,764 (21-May)

Closing price (€/share)

1,449 (31-Dec)

21

DECEMBER 2020 EARNINGS REPORT

10. RATING

The main rating actions in relation to Bankia during 2020 were as follows:

  • On 27 March, Fitch Ratings (Fitch) placed the long-term outlook for Bankia on Rating Watch Negative (RWN). Additionally, as a result of a change in methodology, Fitch downgraded the SNP debt to "BBB-" from "BBB" and the subordinated debt to "BB+" from "BBB-".
  • On 8 April, reflecting the action taken on banks on 27 March, Fitch placed the rating of Bankia's mortgage covered bonds on
    Rating Watch Negative (RWN).
  • On 15 April, DBRS Morningstar (DBRS) confirmed Bankia's rating at BBB (high) and lowered the outlook from Positive to Stable.
  • On 29 April, after its annual review, S&P Global Ratings (S&P) confirmed Bankia's long-term rating at BBB with a Stable outlook.
  • On 2 July, DBRS confirmed Bankia's long-term rating at BBB (high) with a Stable outlook.
  • On 10 July, Scope Ratings (Scope) confirmed the rating of Bankia's mortgage covered bonds at AAA with a Stable outlook.
  • On 31 July, Scope confirmed Bankia's long-term rating at BBB+ (high) with a Stable outlook.
  • On 16 September, Fitch changed Bankia's long-term rating outlook to negative from Rating Watch Negative.
  • On 18 September, DBRS confirmed the rating of Bankia's mortgage covered bonds at AAA.

From 18 September the changes in ratings reflect the positive impact of the merger agreement with Caixabank:

  • On 21 September, Scope placed Bankia's long-term rating outlook on Under Review for Upgrade (UR Upgrade).
  • On 23 September, S&P placed Bankia's long-term rating outlook on CreditWatch Positive (CW Positive).
  • On 24 September, DBRS placed Bankia's long-term rating outlook on Under Review Positive (UR Positive).
  • On 28 September, S&P confirmed the rating of Bankia's mortgage covered bonds at AA and lowered the outlook from Stable to
    Negative.
  • On 29 September, Fitch placed Bankia's long-term rating outlook on Rating Watch Positive (RW Positive).
  • On 5 October, Fitch placed Bankia's mortgage covered bonds outlook on Rating Watch Positive (RW Positive).
  • On 18 November, Fitch confirmed the rating of Bankia's mortgage covered bonds at A+ Rating Watch Positive (RW Positive).

CREDIT AGENCY RATINGS

Issuer Ratings

S&P Global

Fitch

DBRS

Scope

Ratings

Ratings

Long-term

BBB

BBB

BBB (high)

BBB+

Short-term

A-2

F2

R-1 (low)

S-2

Outlook

CW Positive

RW Positive

UR Positive

UR Upgrade

Date

23-Sep-20

29-Sep-20

24-Sep-20

21-Sep-20

Mortgage Covered Bonds Ratin

S&P Global

Fitch

DBRS

Scope

Ratings

Ratings

Rating

AA

A+

AAA

AAA

Outlook

Negative

RW Positive

---

Stable

Date

28-Sep-20

18-Nov-20

18-Sep-20

10-Jul-20

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DECEMBER 2020 EARNINGS REPORT

11. MANAGEMENT OF THE IMPACT OF THE COVID-19 CRISIS

The following paragraphs set out the measures taken by Bankia within the framework of the public and private sector efforts to deliver financial support to households and businesses, the action taken to enable Bankia to continue to operate as normal, the impact of the pandemic on Bankia's results and financial position, and the steps taken by the Group to manage that impact.

  • Financing granted to customers under public and private sector financial support measures

At 31 December 2020, the support measures implemented are as follows:

    • Mortgage moratoriums to individuals: the gross amount outstanding at year-end is 4,261 million euros, representing 7% of the Bankia Group's performing mortgage credit at 31 December 2020.
    • Consumer loan moratoriums to individuals: at year-end, loans with an aggregate value of 79 million euros remain outstanding, representing 2% of Bankia's performing consumer credit at 31 December 2020.
    • Corporate moratoriums to legal entities (tourism and transport sector moratoriums): at year-end,loans with an aggregate value of 300 million euros remain outstanding.
    • ICO-guaranteedloans to companies: at 31 December 2020, the amount of new loans with a government guarantee (ICO guarantee) stands at 10,941 million euros. Some 61% of this figure (6,706 million euros) consists of loans to SMEs and self- employed individuals and 39% (4,235 million euros), of loans to corporates. The share of these loans that is guaranteed is 79% in the case of loans to SMEs and self-employed individuals and 67% in the case of corporates. ICO-backed loans account for 26.1% of Bankia's loans to businesses at year-end 2020.
  • Measures taken by Bankia to mitigate the effects of COVID-19 on its operations

Bankia has taken numerous steps since the onset of the crisis to protect its ability to operate normally, including the following:

  • As soon as the crisis started, the Group's contingency plans were put into effect to ensure that the bank remained fully operational and continued its activities throughout the state of alarm. A Contingency Committee made up of executives and senior managers was set up to monitor the situation on a daily basis, coordinating the action taken in different areas during the most critical months of the pandemic. Contingency plans ensured that the vast majority of branches stayed open during the state of alarm and almost all the bank's ATMs remained operational.
  • The various areas of the organisation identified their critical functions, segregated IT equipment and infrastructure, and introduced a shift system for critical staff members and their substitutes.
  • Protocols were put in place to prevent and protect against coronavirus infection and were updated regularly in coordination with the health authorities. Bankia has been in constant contact with the health authorities and has held numerous meetings with the State Health and Safety Committee so as to keep the committee informed at all times of the measures taken in the context of the pandemic.
  • Depending on the characteristics of each work centre, different employee safety and work-life measures were put in place, ranging from rotating shifts to teleworking for a significant number of Bankia professionals.
  • The IT area expanded system and transmission capacity and made equipment available to enable the organisation to adapt to remote working.
  • A working group was set up to ensure the safe, gradual return of Bankia staff to their workplace, implementing a health questionnaire, COVID-19 testing, a new job sharing scheme that facilitates job rotation, and flexible working. The aim is to combine off-site and on-site working so as to minimise risks.

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DECEMBER 2020 EARNINGS REPORT

  • Impact of the crisis on the Group's results, business and financial position
    • In 2020, the Group recorded provisions of 505 million euros to cover COVID-19 risks. Recognising these provisions has had a material impact on attributable profit for the year, which is down 57.6% compared to 2019.
    • In risk management, the Group is monitoring the main indicators continuously to anticipate possible impacts of the crisis. The risk control measures adopted, together with the growth of loans and the sales of NPLs in the fourth quarter of the year, have helped contain any deterioration of loan book credit quality, so that at year-end 2020 the Group's NPLs total 6,213 million euros, slightly lower than in December of the previous year (6,465 million euros), and the NPL ratio is 4.7%, compared to 5% at the end of 2019.
    • In solvency, despite the economic scenario resulting from the crisis, the Group has maintained its capacity to generate capital organically, reaching a fully loaded CET1 ratio of 15.48% and a fully loaded Total Capital ratio of 20.17%, without taking into account the capital flexibility measures introduced to combat the COVID-19 crisis, thus providing ample buffers above the regulatory minimums for 2020.
    • The Group's liquidity position has remained strong throughout the pandemic, with an LCR of 195% at year-end 2020 and available liquid assets of 35,048 million euros, sufficient to cover its debt maturities 1.6 times. Additionally, the amount borrowed under the ECB's TLTRO III facility at year-end is 22,919 million euros, after the drawing in the second quarter within the framework of the measures implemented by the ECB to mitigate the effects of the COVID-19 crisis.
    • The main impact on business performance in 2020 is seen in new consumer lending (−53.6% compared to 2019), due to the slowdown in economic activity since the onset of the pandemic. In mortgages, by contrast, after the initial impact of COVID-19, new lending has recovered, reaching record volumes in the third and fourth quarters, resulting in a 14.3% increase in mortgage lending compared to 2019. In the businesses segment, new loans with an ICO guarantee have pushed the stock of performing business loans up 17% compared to December 2019, thus increasing the amount of loans and advances to customers on the balance sheet by 3% in 2020.
      On the liabilities side, strict customer deposits have grown by 4,093 million euros (+3.4%). A growth in deposits has been seen both in businesses, which have deposited part of the cash drawn to cope with the effects of the pandemic, and in households, as the slowdown in economic activity and the uncertainty resulting from the crisis have encouraged saving. Off- balance-sheet products, meanwhile, have grown by 5.8% overall, supported by strong mutual fund performance once the impact of the strong market volatility resulting from COVID-19 in the first quarter had been overcome.
    • In relation to the Group's strategic orientation and objectives, on 27 March 2020, following the ECB's recommendations, Bankia's Board of Directors decided that, given the potential impact of the situation resulting from COVID-19, the bank should be exceptionally prudent in setting shareholder remuneration. Accordingly, the Board revised the capital distribution target set in the Group's 2018-2020 Strategic Plan, forgoing any extraordinary distribution for 2020.
  • Future impact of COVID-19

Although the specific impact the ongoing health crisis and the government and financial institution support measures will have in future periods is difficult to foresee, the Group faces a number of risks relating to the future development of the pandemic that affect the banking sector as a whole. They include the possibility of a significant increase in non-performing loans, of a decrease in lending to individuals (mainly consumer loans), of increased fluctuation in the value of bank assets (including financial instruments measured at fair value and securities held for liquidity purposes), of an adverse impact on the cost of funding (especially in the event of credit rating downgrades) and of a decline in earnings as a result of the fall in production and consumption caused by the pandemic.

The Group is therefore monitoring its credit portfolios and the main risk indicators continuously to anticipate any impact the crisis may have on the quality of its assets, while pursuing efficiency and cost control as important management levers to mitigate the effects of the pandemic.

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DECEMBER 2020 EARNINGS REPORT

12. SIGNIFICANT EVENTS DURING 2020

Common draft terms of merger between CaixaBank and Bankia

On 18 September 2020, it was publicly announced by means of a report of Inside Information submitted to the CNMV that the Boards of Directors of Bankia, S.A. and CaixaBank, S.A. had drawn up and signed common draft terms for the merger by absorption of Bankia, S.A. into CaixaBank, S.A. (the "Draft Merger Terms").

The share exchange ratio proposed in the Draft Merger Terms, set based on the real value of the net assets of the two banks and after the pertinent reviews and valuations, is 0.6845 newly issued ordinary shares of CaixaBank, S.A. with a par value of one euro per share for each ordinary share of Bankia, S.A. with a par value of one euro per share, with no additional cash consideration whatsoever.

CaixaBank will issue new ordinary shares to be exchanged for the Bankia shares. Given the total number of outstanding shares of Bankia at the date of the Draft Merger Terms that could be tendered in the exchange (3,069,522,105 shares with a par value of one euro per share, less 31,963,300 own shares, which will continue to be held as treasury stock until the merger has been completed and so will not be exchanged), the maximum number of CaixaBank shares to be issued to execute the merger share swap is 2,079,209,002 ordinary shares of CaixaBank with a par value of one euro per share, which represents a total maximum nominal capital increase of 2,079,209,002 euros. The amount of the capital increase may decrease depending on Bankia's treasury stock and any Bankia shares held by CaixaBank at the time of the merger.

Given the agreed exchange ratio, CaixaBank shareholders will initially hold 74.2% of the new entity's shares and Bankia shareholders, 25.8%. CriteriaCaixa, an entity 100% controlled by Fundación Bancaria "la Caixa", will continue to be CaixaBank's reference shareholder, with approximately 30% of the shares, while the FROB will have a 16.1% interest.

José Ignacio Goirigolzarri will be the executive chairman of the new entity and Gonzalo Gortázar, its chief executive officer. The Board of Directors will be made up of 15 members, of which 60% will be independent. 33% of the directors will be women.

As a result of the merger:

  • Annual cost synergies are expected to reach €770 million and additional annual revenue of approximately €290 million is expected to be generated.
  • The target CET1 ratio for the combined bank will be set at between 11.0% and 11.5%, without taking the IFRS9 transitional adjustments into account, with a buffer of between 250 and 300 basis points over the SREP regulatory requirement.
  • Earnings per share for Bankia shareholders are expected to increase by around 70% compared to the market estimates for 2022.

Once the requisite formalities were completed, the merger was approved by the Bankia, S.A. and CaixaBank, S.A. shareholders in their respective extraordinary general meetings held in December 2020.

The merger will be effective once the necessary regulatory approvals have been obtained and is expected to be completed in the first quarter of 2021.

Transfer of the depository business to Cecabank

On 29 May 2020, Bankia, S.A. reached an agreement with Cecabank, S.A. for the transfer of its depository business for collective investment schemes and pension funds. The fixed amount of the consideration to be received on the transaction date was set at 170 million euros, not including further amounts subject to meeting certain business targets. The effectiveness of the agreement was subject to compliance with certain conditions, such as obtaining the necessary regulatory approvals. Once the approvals were obtained, the sale was completed on 15 December 2020, generating a gain of 155 million euros.

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DECEMBER 2020 EARNINGS REPORT

Sale of the stake in Caser

On 23 January 2020, Bankia, S.A. entered into an agreement with Helvetia Schweizerische Versicherungsgesellschaft AG for the sale of Bankia's interest in Caja de Seguros Reunidos, Compañía de Seguros y Reaseguros, S.A. ("Caser"), which at 31 December 2019 was included in "Non-current assets and disposal groups classified as held for sale".

Once the necessary regulatory approvals had been obtained, the sale was completed on 25 June 2020. The sale generated a gain of 53 million euros, which is recorded in the consolidated income statement under "Gains or (-) losses on non-current assets and disposal groups classified as held for sale not qualifying as discontinued operations".

Shareholder remuneration

On 2 April 2020, pursuant to the resolutions passed by the shareholders at the general meeting held on 27 March 2020, Bankia paid a dividend out of 2019 profit in a total gross amount of 352 million euros (0.11576 euros per share), after deducting own shares, which do not earn dividends.

26

DECEMBER 2020 EARNINGS REPORT

13. APPENDIX

COMPOSITION OF FIXED-INCOME PORTFOLIOS

Change

(€ million and %)

Dec-20(1)

Dec-19(1)

Amount

%

ALCO Portfolio

24,643

23,441

1,202

5.1%

NON ALCO Portfolio

411

648

(237)

(36.6%)

SAREB Bonds

18,487

18,639

(152)

(0.8%)

Total Fixed Income Portfolio

43,541

42,728

813

1.9%

(1) Nominal values of the "fair value" and "amortised cost" portfolios

ALTERNATIVE PERFORMANCE MEASURES (APMs)

In addition to the financial information prepared in accordance with generally accepted accounting principles (IFRS), the Bankia Group uses certain alternative performance measures ("APMs") that are normally employed in the banking sector as indicators for monitoring the management of the Group's assets and liabilities and its financial and economic position. In compliance with the ESMA guidelines on transparency and investor protection in the European Union published in October 2015, the following tables give details of all the APMs used in this document, including their definition, their use and a reconciliation with the balance sheet and income statement line items used in their calculation.

1.- Activity and business

  • Total customer funds on and off-balance-sheet

Definition: sum of customer deposits, senior and subordinated wholesale issues and resources managed off-balance-sheet.

Use: figure used as indicator of performance of the total volume of funds captured by the Group in the market.

Calculation: sum of the following items:

  • Customer deposits on balance sheet
  • Marketable debt securities included on balance sheet
  • Mutual funds and pension funds managed and marketed by the Group without including SICAVS.

(€ million)

Dec-20

Dec-19

+

Customer Deposits

128,460

124,785

Sum

+

Debt securities in issue

18,437

18,680

+

Mutual funds without SICAVS

23,967

22,329

+

Pension funds

8,616

8,474

=

Total Customer Funds

179,479

174,267

2.- Profitability and efficiency

  • Net trading income (NTI)

Definition: sum of the gains or losses obtained from management of portfolios of financial assets and liabilities and accounting hedges, as they are recorded on the income statement.

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DECEMBER 2020 EARNINGS REPORT

Use: figure routinely used in the banking sector to monitor revenue performance in activities outside the standard banking business.

Calculation: sum of the gains or losses from the following income statement items:

  • Gains or losses on derecognition of financial assets and liabilities not measured at fair value through profit or loss, net.
  • Gains or losses on financial assets and liabilities held for trading, net.
  • Gains or losses on financial assets not held for trading that are mandatorily measured at fair value through profit or loss, net.
  • Gains or losses on financial assets and liabilities designated at fair value through profit or loss, net.
  • Gains or losses from hedge accounting, net.

(€ million)

Dec-20

Dec-19

+ Gains or losses on derecognition of financial assets and liabilities not measured at fair

154

289

value through profit or loss, net.

+ Gains or losses on financial assets and liabilities held for trading, net.

16

20

Sum

+ Gains or losses on financial assets not held for trading that are mandatorily measured at

(0.5)

0.9

fair value through profit or loss, net.

+ Gains or losses on financial assets and liabilities designated at fair value through profit

0

0

or loss, net.

+ Gains or losses from hedge accounting, net

(23)

(12)

=

Net trading income (NTI)

147

298

  • Pre-provisionprofit

Definition: gross income on income statement less administrative expenses and depreciation and amortisation charges.

Use: parameter commonly used in banking sector to track the bank's operating performance without taking provisions for contingencies, credit risk and impairment of real estate assets and equity investments into account.

Calculation: aggregate amount of the following items on the income statement:

  • Gross income
  • Administrative expenses
  • Depreciation and amortisation

(€ million)

Dec-20

Dec-19

+

Gross income

3,088

3,245

Sum

+

Administrative Expenses

(1,585)

(1,616)

+

Amortisations

(195)

(201)

=

Pre-provision profit

1,308

1,428

  • Core result

Definition: profit or loss obtained by the Group from its core activity (net interest income plus fee and commission income), after deducting operating expenses (administrative expenses and depreciation and amortisation charges).

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DECEMBER 2020 EARNINGS REPORT

Use: used to relate operating costs to the generation of revenue from the bank's recurring business.

Calculation: aggregate amount of the following items on the income statement:

  • Net interest income
  • Net fee and commission income (fees and commissions received less fees and commissions paid)
  • Administrative expenses
  • Depreciation and amortisation

(€ million)

Dec-20

Dec-19

+

Net interest income

1,904

2,023

Sum

+ Total net fees and commissions

1,213

1,081

+

Administrative expenses

(1,585)

(1,616)

+

Amortisations

(195)

(201)

=

"Core" Result

1,336

1,287

  • Customer margin

Definition: difference between the average interest rate charged on loans and advances to customers and the average interest rate paid on customer deposits.

Use: metric routinely used in the banking business to measure the return earned by banks on standard operations with customers.

Calculation: the average interest rate on loans and advances to customers is the interest income from loans and advances to customers recognised in the period divided by the average month-end balance of loans and advances to customers in the period. The average interest rate paid on customer deposits is interest expenses on customer deposits recognised in the period divided by the average month-end balance of customer deposits in the period. If this metric is presented prior to year-end, the numerator of both quotients (interest income and expense) is annualised.

(€ million & %)

4Q 2020

3Q 2020

%

A Average interest rate on loans and advances to customers (b)/(c)

1.56%

1.53%

(a) Interest income on loans and advances to customers

475

465

Numerator

(b) Annualised interest income on loans and advances to customers

1,889

1,848

Denominator

(c) Average month-end balance of loans and advances to customers

121,288

120,764

%

B Average interest rate paid on customer deposits (e)/(f)

0.08%

0.08%

(d) Interest expenses on customer deposits

25

25

Numerator

(e) Annualised interest expenses on customer deposits

98

99

Denominator

(f) Average month-end balance of customer deposits

127,232

126,551

A-B

=

Customer margin (%)

1.48%

1.45%

  • Net interest income

Definition: difference between the Group's average return on assets and the average cost of liabilities and equity.

Use: metric commonly used by financial institutions to measure the return obtained on all their asset investments.

Calculation: the average interest rate on assets is the total interest income reported in the income statement divided by the average of the closing balance of total assets for each month of the reference period.

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DECEMBER 2020 EARNINGS REPORT

The average interest rate on liabilities and equity is the total interest expense reported in the income statement divided by the average of the closing balance of equity and liabilities for each month of the reference period. If this metric is presented prior to year- end, the numerator of both quotients (interest income and expense) is annualised.

(€ million & %)

4Q 2020

3Q 2020

%

A Average return on assets (b)/(c)

1.10%

1.09%

(a) Total interest income

594

587

Numerator

(b) Total annualised interest income

2,364

2,334

Denominator

(c) Average month-end balances of assets

214,124

214,118

%

B

Average cost of liabilities and equity (e)/(f)

0.19%

0.18%

(d) Total interest expenses

101

98

Numerator

(e) Total annualised interest expenses

400

391

Denominator

(f)

Average month-end balances of total equity and liabilities

214,124

214,118

A-B

=

Interest margin (%)

0.91%

0.91%

  • ROA

Definition: measures the return on the bank's assets.

Use: metric routinely used, not just in the banking sector but in other sectors as well, to measure a bank's capacity to generate returns on the assets in which it has invested.

Calculation: the profit or loss for the period as reported in the income statement (numerator), divided by the average month- end balance of assets for each month in the reference period. If this metric is presented prior to year-end, the numerator is annualised.

(€ million & %)

Dec-20

Dec-19

Numerator

(a) Profit/(loss) in the period

230

542

Denominator

(b) Average month-end balance of assets

212,279

208,852

(a)/(b)

=

ROA (%)

0.1%

0.3%

(€ million & %)

Dec-20

Dec-19

Profit/(loss) in the period

230

542

+ COVID-19 provision net of taxes

354

-

= Attributable profit/(loss) pre COVID-19 provision

584

542

Numerator

(a) Annualised attributable profit/(loss) pre COVID-19 provision

584

542

Denominator

(b) Average month-end balance of assets

212,279

208,852

(a)/(b)

=

ROA pre COVID-19 provision (%)

0.3%

0.3%

  • RORWA

Definition: measures the return obtained by the bank on its average risk-weighted assets.

Use: metric routinely used in the financial sector to measure the return obtained by the bank on its risk-weighted assets, which already embody a corrective factor as a function of the risk assumed by the bank in the different types of assets in which it invests.

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DECEMBER 2020 EARNINGS REPORT

Calculation: the profit or loss for the period divided by regulatory risk-weighted assets at the end of the period. If this metric is calculated prior to year-end, the numerator is annualised.

(€ million & %)

Dec-20

Dec-19

Numerator

(a) Profit/(loss) in the period

230

542

Denominator

(b) Regulatory risk-weighted assets

67,478

77,635

(a)/(b)

=

RORWA (%)

0.3%

0.7%

(€ million & %)

Dec-20

Dec-19

Profit/(loss) in the period

230

542

+ COVID-19 provision net of taxes

354

-

= Attributable profit/(loss) pre COVID-19 provision

584

542

Numerator

(a) Annualised attributable profit/(loss) pre COVID-19 provision

584

542

Denominator

(b) Regulatory risk-weighted assets

67,478

77,635

(a)/(b)

=

RORWA pre COVID-19 provision (%)

0.9%

0.7%

  • ROE

Definition: measures the return on equity obtained by the bank.

Use: profit metric routinely used by banks and other businesses to measure the return obtained by a bank on its shareholders' funds.

Calculation: the attributable profit or loss of the controlling company divided by the average month-end equity of the 12 months preceding the period-end, adjusted for expected dividends for the period. If this metric is calculated prior to year-end, the numerator is annualised.

(€ million & %)

Dec-20(1)

Dec-19

Numerator

(a) Profit/(loss) in the period attributable to the parent entity

230

541

Denominator

(b) Average equity

12,861

12,807

(a)/(b)

=

ROE (%)

1.8%

4.2%

(1) Dec-20 equity does not deduct any expected dividend payment against 2020 result

(€ million & %)

Dec-20(1)

Dec-19

Profit/(loss) in the period attributable to the parent entity

230

541

+ COVID-19 provision net of taxes

354

-

= Attributable profit/(loss) pre COVID-19 provision

583

541

Numerator

(a) Annualised attributable profit/(loss) pre COVID-19 provision

583

541

Denominator

(b) Average equity pre COVID-19 provision

12,890

12,807

(a)/(b)

=

ROE pre COVID-19 provision (%)

4.5%

4.2%

(1) Dec-20 equity does not deduct any expected dividend payment against 2020 result

  • ROTE

Definition: measures the return on equity obtained by the bank, excluding intangible assets.

Use: indicator used to measure the rate of return on a bank's tangible common equity.

Calculation: the attributable profit of the controlling company divided by the average value of equity less intangible assets for the 12 months preceding the period-end, adjusted for expected dividends. If this metric is calculated prior to year-end, the numerator is annualised.

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DECEMBER 2020 EARNINGS REPORT

(€ million & %)

Dec-20(1)

Dec-19

Numerador

(a) Profit/(loss) in the period attributable to the parent entity

230

541

Denominator

(b) Average tangible equity

12,395

12,454

(a)/(b)

=

ROTE (%)

1.9%

4.3%

(1) Dec-20 equity does not deduct any expected dividend payment against 2020 result

(€ million & %)

Dec-20(1)

Dec-19

Profit/(loss) in the period attributable to the parent entity

230

541

+ COVID-19 provision net of taxes

354

-

= Attributable profit/(loss) pre COVID-19 provision

583

541

Numerator

(a) Annualised attributable profit/(loss) pre COVID-19 provision

583

541

Denominator

(b) Average tangible equity pre COVID-19 provision

12,424

12,454

(a)/(b)

=

ROTE pre COVID-19 provision (%)

4.7%

4.3%

(1) Dec-20 equity does not deduct any expected dividend payment against 2020 result

  • Efficiency ratio

Definition: measures the operating expenses incurred by the bank as a percentage of its gross income.

Use: a metric commonly used in the banking sector to relate costs to revenue.

Calculation: operating expenses (administrative expenses + depreciation and amortisation charges) divided by gross income for the period, both as recognised in the income statement.

(€ million & %)

Dec-20

Dec-19

Numerator

(a) Operating expenses

1,781

1,817

Administrative expenses

1,585

1,616

Amortisation

195

201

Denominator

(b) Gross Income

3,088

3,245

(a)/(b)

=

Cost to income (%)

57.7%

56.0%

3.- Risk management

  • Cost of risk

Definition: measures the bank's provisions for non-performing loans as a percentage of total credit and contingent risks.

Use: metric used to monitor the cost of loan loss provisions in relation to the bank's loan portfolio as a whole.

Calculation: sum of impairment losses on financial assets and provisions for contingent risks included under "Provisions (net)" on the income statement, divided by average gross loans and advances to customers (before provisions) and contingent risks in the period. Impairment losses on financial assets are measured net of movements in impairment losses on fixed-income instruments. If this metric is calculated prior to year-end, the numerator is annualised. When calculating the ordinary cost of risk, total impairment losses are calculated net of non-recurring extraordinary provisions.

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DECEMBER 2020 EARNINGS REPORT

(€ million & %)

Dec-20

Dec-19

Numerator

A

Total impairment for calculation of cost of risk (a)+(b)+(c)+(d)

519

389

(a) Impairment losses on financial assets (net)

1,044

463

(b) (-) Impairment of fixed-income instruments

(9)

(2)

(c) (+) Provisions/release of provisions for contingent risks

(26)

(72)

(d) (-)COVID-19 extraordinary provisions

(490)

-

Denominator

B

Total average credit and contingent risk in the period (e) + (f)

130,835

129,267

(e) Average gross value of loans and advances to customers in the period

121,940

120,719

(f)

Average gross value of contingent risks in the period

8,895

8,547

A/B

=

Ordinary Cost of risk (%)

0.40%

0.30%

(€ million & %)

Dec-20

Dec-19

Numerator

A

Total impairment for calculation of cost of risk (a)+(b)+(c)

1,009

389

(a) Impairment losses on financial assets (net)

1,044

463

(b) (-) Impairment of fixed-income instruments

(9)

(2)

(c) (+) Provisions/release of provisions for contingent risks

(26)

(72)

Denominator

B

Total average credit and contingent risk in the period (e) + (f)

130,835

129,267

(e) Average gross value of loans and advances to customers in the period

121,940

120,719

(f)

Average gross value of contingent risks in the period

8,895

8,547

A/B

=

Total Cost of risk (%)

0.77%

0.30%

  • Total impairments as a percentage of total NPAs

Definition: loan loss provisions and impairment losses on foreclosed assets as a percentage of the bank's total loans, contingent risks and foreclosed assets.

Use: metric used to monitor the cost of provisions for non-performing loans and foreclosed assets as a percentage of the bank's total loans and foreclosed assets.

Calculation: Sum of impairment losses on financial assets, provisions for contingent liabilities and impairment losses on foreclosed assets, divided by average loans and advances to customers (before provisions), contingent liabilities and foreclosed assets for the period. Impairment losses are calculated net of any changes in impairment losses on fixed-income instruments. If this metric is calculated prior to year-end, the numerator is annualised. To calculate the ratio of total write-offs to ordinary NPAs, total impairment losses are calculated net of non-recurring extraordinary provisions.

(€ million & %)

Dec-20

Dec-19

Numerator

A

Total impairments (a)+(b)+(c)+(d)+(e)+(f)

642

590

(a) Impairment losses on financial assets (net)

1,044

463

(b) (-)COVID-19 extraordinary provisions on financial assets

(490)

-

(c) (-) Impairment of fixed-income instruments

(9)

(2)

(d) (+) Provisions/release of provisions for contingent risks

(26)

(72)

(e) (+) Impairments on foreclosed assets

139

201

(f)

(-)COVID-19 extraordinary provisions on foreclosed assets

(15)

-

Denominator

B

Total Average of credit, contingent risk and foreclosed asset (g)+(h)+(i)

132,742

131,635

(g) Average of Loans and advances to customers

121,940

120,719

(h) Average Contingent risks

8,895

8,547

(i)

Average of foreclosed assets in the period (1)

1,907

2,368

A/B

=

Total ordinary impairments on NPAs (%)

0.48%

0.45%

(1) Data is calculated assuming the disposals of assets signed pending formalitation in each period

33

DECEMBER 2020 EARNINGS REPORT

(€ million & %)

Dec-20

Dec-19

Numerator

A

Total impairment for calculation of cost of risk (a)+(b)+(c)+(d)

1,147

590

(a) Impairment losses on financial assets (net)

1,044

463

(b) (-) Impairment of fixed-income instruments

(9)

(2)

(c) (+) Provisions/release of provisions for contingent risks

(26)

(72)

(d) (+) Impairments on foreclosed assets

139

201

Denominator

B

Total Average of credit, contingent risk and foreclosed asset (f)+(g)+(h)

132,742

131,635

(e) Average of Loans and advances to customers

121,940

120,719

(f)

Average Contingent risks

8,895

8,547

(g) Average of foreclosed assets in the period (1)

1,907

2,368

A/B

=

Total impairments on NPAs (%)

0.86%

0.45%

(1) Data is calculated assuming the disposals of assets signed pending formalitation in each period

  • NPL ratio

Definition: relationship between the Group's risks classified as non-performing and the total balance of customer credit risk and contingent risks. The balance of this metric includes amounts of minor significance with credit institutions and fixed-income positions.

Use: one of the main indicators used by banks to track the state and evolution of their credit risk.

Calculation: the Group's non-performing loans divided by total risk-bearing assets, the greater part of which are concentrated in loans and advances to customers.

(€ million & %)

Dec-20

Dec-19

Numerator

A

Non-performing loans and contingent liabilities (NPEs) (a)+(b)+(c)

6,213

6,465

(a)

Non-performing Loans and advances to customers

5,709

5,853

(b)

Contingent risks

492

600

(c)

Credit institutions and fixed income

12

13

Denominator

B

Total credit and contingent risk (d)+(e)+(f)

132,221

128,156

(d)

Total Loans and advances to customers

123,012

119,440

(e)

Total Contingent risks

9,197

8,703

(f)

Credit institutions and fixed income

12

13

A/B

=

Total NPL ratio (%)

4.7%

5.0%

  • NPL coverage ratio

Definition: reflects the degree to which the impairment of doubtful loans is covered, for accounting purposes, by loan loss provisions.

Use: indicator routinely used in the banking industry to monitor provision coverage of non-performing loans.

Calculation: the Group's allowances for loan losses divided by non-performing loans. Allowances for loan losses include the provisions set aside by the Group to cover non-performing loans. Non-performing loans include both non-performing loans and advances to customers and non-performing contingent risks, receivables from credit institutions and receivables from fixed-income securities.

(€ million & %)

Dec-20

Dec-19

Numerator

(a) Impairments of loans and contingent liabilities

3,613

3,491

Denominator

(b) Non-performing loans and contingent liabilities (NPEs)

6,213

6,465

(a)/(b)

=

NPL coverage ratio (%)

58.2%

54.0%

34

DECEMBER 2020 EARNINGS REPORT

  • Gross NPA ratio

Definition: the sum of the Group's gross non-performing loans and foreclosed assets as a percentage of its total loans and advances to customers, contingent liabilities and foreclosed assets.

Use: an indicator used by banks to track the state and evolution of the risks associated with their non-performing assets.

Calculation: gross book amount (before provisions) of non-performing loans and advances to customers, contingent liabilities (NPEs) and foreclosed assets (gross NPAs) as a percentage of total gross loans and advances to customers (before provisions), contingent liabilities (before provisions) and gross foreclosed assets (before impairment losses).

(€ million & %)

Dec-20

Dec-19

Numerator

A

Gross NPAs (a)+(b)

8,293

8,350

(a)

Non-performing loans and contingent liabilities (NPEs)

6,213

6,465

(b)

Gross foreclosed assets (1)(2)

2,079

1,884

Denominator

B

Total credit and contingent risk and foreclosed assets (c)+(d)

134,300

130,041

(c)

Total credit and contingent risk

132,221

128,156

(d)

Gross foreclosed assets (1)(2)

2,079

1,884

A/B

=

Gross NPA ratio (%)

6.2%

6.4%

(1)

Data is calculated a

ssuming the disposals of assets signed in 2019 pending formalitation in each period

(2)

Dec-20 includes re

al estate assets that were in the process of being sold and whose disposal is no longer expected to take place.

  • Net NPA ratio

Definition: the sum of the Group's non-performing loans and foreclosed assets net of provisions as a percentage of its total loans and advances to customers, contingent liabilities and foreclosed assets.

Use: an indicator used by banks to track the state and evolution of the risks associated with their non-performing assets.

Calculation: net book amount (after provisions and impairment losses) of non-performing loans and advances to customers, contingent liabilities and foreclosed assets (net NPAs) as a percentage of total gross loans and advances to customers (before provisions), contingent liabilities (before provisions) and gross foreclosed assets (before impairment losses).

(€ million & %)

Dec-20

Dec-19

Numerator

A

Net NPAs (a)+(b)+(c)+(d)

4,004

4,282

(a)

Non-performing loans and contingent liabilities (NPEs)

6,213

6,465

(b)

Gross foreclosed assets (1)(2)

2,079

1,884

(c)

Impairments of loans and contingent liabilities

(3,613)

(3,491)

(d)

Impairments of foreclosed assets

(675)

(577)

Denominator

B

Total credit and contingent risk and foreclosed assets (e)+(f)

134,300

130,041

(e)

Total credit and contingent risk

132,221

128,156

(f)

Gross foreclosed assets (1)(2)

2,079

1,884

A/B

=

Net NPAs ratio (%)

2.98%

3.29%

(1)

Data is calculated assuming the disposals of assets signed in 2019 pending formalitation in each period

(2)

Dec-20 includes real estate assets that were in the process of being sold and whose disposal is no longer expected to take place.

  • NPA coverage ratio

Definition: measures the extent to which impairment losses on non-performing assets and foreclosed assets are covered by provisions.

Use: indicator routinely used by banks to monitor the provision coverage of their non-performing assets.

35

DECEMBER 2020 EARNINGS REPORT

Calculation: book amount of impairment allowances for loans and advances to customers, contingent liabilities and foreclosed assets as a percentage of the gross book amount of non-performing loans and advances to customers, contingent liabilities (NPEs) and foreclosed assets.

(€ million & %)

Dec-20

Dec-19

Numerator

A

Impairments of NPAs (a)+(b)

4,288

4,068

(a)

Impairments of loans and contingent liabilities

3,613

3,491

(b)

Impairments of foreclosed assets

675

577

Denominator

B

Gross NPAs (c)+(d)

8,293

8,350

(c)

Non-performing loans and contingent liabilities (NPEs)

6,213

6,465

(d)

Gross foreclosed assets (1)(2)

2,079

1,884

A/B

=

NPAs´ coverage (%)

51.7%

48.7%

(1)

Data is calculated a

ssuming the disposals of assets signed in 2019 pending formalitation in each period

(2)

Dec-20 includes re

al estate assets that were in the process of being sold and whose disposal is no longer expected to take place.

4.- Liquidity

  • Loan-to-deposit(LTD) ratio

Definition: metric that reflects the relationship between loans granted to customers and deposits taken from customers.

Use: indicator routinely used by financial institutions to show the degree to which customer deposits are funded by loans to customers.

Calculation: net loans and advances to customers on the balance sheet, divided by customer deposits on the balance sheet plus funds raised through second-floor loans received from the EIB and ICO. Loans and advances to customers on the balance sheet are calculated net of reverse repos and customer deposits on balance sheet are calculated net of repos.

(€ million & %)

Dec-20

Dec-19

Numerator

A

Net Loans and advances to customers (a)+(b)+(c)

120,826

117,429

(a) Net Loans and advances to customers (non held for trading)

11

11

(b) Net Loans and advances to customers (Financial assets at amortised cost)

120,994

117,433

(c) Reverse repo transactions

(180)

(15)

Denominator

B

Total deposits (d)+(e)+(f)

132,365

129,036

(d) Customer deposits

128,460

124,785

(e) Repo transactions

(36)

(36)

(f)

ICO/EIB deposits

3,942

4,287

A/B

=

LTD ratio (%)

91.3%

91.0%

5.- Share information

  • Market capitalisation

Definition: economic metric that indicates the total value of all shares of a publicly traded company or financial institution.

Use: indicator that reflects the bank's equity value in the market and that, unlike the bank's book value, fluctuates with the supply and demand for the bank's shares in the market.

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DECEMBER 2020 EARNINGS REPORT

Calculation: the number of shares multiplied by the share price at period-end.

(€ million)

Dec-20

Dec-19

(a) Shares outstanding at period-end (million)

3,070

3,070

(b) Share price at period-end (euros)

1.45

1.90

(a)*(b)

=

Market capitalisation (€ million)

4,448

5,840

  • Earnings per share

Definition: the part of profit attributable to each of a company or financial institution's shares.

Use: earnings per share is one of the metrics mostly commonly used in the financial and business sector to measure the return obtained by the shareholders of a company or financial institution.

Calculation: profit or loss attributable to the parent company, divided by the number of shares outstanding at period-end. If this metric is calculated prior to year-end, the numerator is annualised.

Dec-20

Dec-19

Numerator

(a) Profit/(loss) attributable to the Group (€ million)

230

541

Denominator

(b) Shares outstanding at period-end (million)

3,070

3,070

(a)/(b)

=

Earnings per share (€)

0.07

0.18

  • Tangible book value per share

Definition: the book value of the company per share issued, minus intangible assets.

Use: indicator used to measure the book value of a company per share issued, after discounting the company's intangible assets. This ratio is commonly used not only in the banking sector but in other industries as well.

Calculation: the Group's equity, after deducting intangible assets, divided by the number of shares outstanding at period-end.

Dec-20

Dec-19

Numerator

A Total Equity less intangible assets(€ million) (a)+(b)

12,575

12,934

(a) Total Equity (€ million)

13,080

13,335

(b) Intangible assets (€ million)

(505)

(401)

Denominator

B Shares outstanding at period-end (million)

3,070

3,070

(A)/(B)

=

Tangible book value per share (€)

4.10

4.21

  • P/E ratio

Definition: measures the price per share as a multiple of the earnings per share.

Use: indicator used to measure the relationship between the market price of a listed company and its total profits.

Calculation: share price at period-end divided by earnings per share in the period.

37

DECEMBER 2020 EARNINGS REPORT

Dec-20

Dec-19

Numerator

(a) Closing price at the end of period (€)

1.45

1.90

Denominator

(b) Earnings per share (€)

0.07

0.18

(a)/(b)

=

P/E ratio

19.35x

10.79x

  • Price to tangible book value

Definition: ratio comparing the bank's share price to its tangible book value.

Use: measures the relationship between the market price of a listed company and its book value.

Calculation: share price at period-end divided by tangible book value per share in the period.

Dec-20

Dec-19

(a) Closing price at the end of period (€)

1.45

1.90

(b) Tangible book value per share (€)

4.10

4.21

(a)/(b)

=

PTBV (x)

0.35x

0.45x

INFORMATION RELATING TO THE ISSUE OF CONTINGENT CONVERTIBLE BONDS (AT1)

Bankia (1)

(% )

31-Dec-2020

Common equity Tier I (CET1) (Group) BIS III Phase In (incl. FV unrealised gains) (2)

16.66%

Common equity Tier I (CET1) (Group) BIS III Fully Loaded (incl. FV unrealised gains) (2)

15.48%

Common equity Tier I (CET1) (Individual) BIS III Phase In (incl. FV unrealised gains) (2)

15.85%

Common equity Tier I (CET1) (Individual) BIS III Fully Loaded (incl. FV unrealised gains) (2)

14.67%

Total capital ratio (Group) BIS III Phase In (incl. FV unrealised gains)(2)

21.35%

Total capital ratio (Group) BIS III Fully Loaded (incl. FV unrealised gains)(2)

20.17%

Solvency

(€mn)

Available distributable items (Individual)(3)

8,879

(1)

Solvency ratios include the result that is expected to be allocated to reserves

(2)

Unrealised gains on the fair value sovereign (FV) portfolio

(3)

Solvency ratios include the result attributable to the Group in the period and do not contemplate any dividend payment in 2020

38

DECEMBER 2020 EARNINGS REPORT

LEGAL NOTICE

This document has been prepared by Bankia, S.A. ("Bankia") and is presented exclusively for information purposes. It is not a prospectus and does not constitute an offer or recommendation to invest.

This document does not constitute a commitment to subscribe for, or an offer to finance, or an offer to sell, or a solicitation of offers to buy securities of Bankia, all of which are subject to internal approval by Bankia.

Bankia does not guarantee the accuracy or completeness of the information contained in this document. The information contained herein has been obtained from sources that Bankia considers reliable, but Bankia does not represent or warrant that the information is complete or accurate, in particular with respect to data provided by third parties. This document may contain abridged or unaudited information and recipients are invited to consult the public documents and information submitted by Bankia to the financial market supervisory authorities. All opinions and estimates are given as of the date stated in the document and so may be subject to change. The value of any investment may fluctuate as a result of changes in the market. The information in this document is not intended to predict future results and no guarantee is given in that respect.

This document includes, or may include, forward-looking information or statements. Such information or statements represent the opinion and expectations of Bankia regarding the development of its business and revenue generation, but such development may be substantially affected in the future by certain risks, uncertainties and other material factors that may cause actual business development and revenue generation to differ substantially from our expectations. These factors include i) market conditions, macroeconomic factors, government and supervisory guidelines, ii) movements in national and international securities markets, exchange rates and interest rates and changes in market and operational risk, iii) the pressure of competition, iv) technological changes, v) legal and arbitration proceedings, vi) changes in the financial situation or solvency of our customers, debtors and counterparties, and vii) factors arising from potential COVID-19-related contingencies. Additional information about the risks that could affect Bankia's financial position, may be consulted in the Registration Document approved and registered in the Official Register of the CNMV.

Distribution of this document in other jurisdictions may be prohibited. Recipients of this document or any persons who may eventually obtain a copy of it are responsible for being aware of and complying with such restrictions.

This document does not reveal all the risks or other material factors relating to investments in the securities/ transactions of Bankia. Before entering into any transaction, potential investors must ensure that they fully understand the terms of the securities/ transactions and the risks inherent in them. This document is not a prospectus for the securities described in it. Potential investors should only subscribe for securities of Bankia on the basis of the information published in the appropriate Bankia prospectus, not on the basis of the information contained in this document.

39

DECEMBER 2020 EARNINGS REPORT

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Bankia SA published this content on 28 January 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 28 January 2021 09:05:02 UTC.