Bell to integrate leading technologies with the ServiceNow platform tailored to the unique needs of the telecommunications industry, and leverage FX Innovation's deep industry expertise to deliver exceptional value and service.
Bell's investment in ServiceNow's solutions underscores its commitment to business client empowerment and sets a new benchmark for excellence in the telecom sector. In response to customer demand for simplification, the platform will offer Bell's customers streamlined service provisioning, improved operational efficiencies, and a more intuitive user experience.
A first in
- Purpose-built telecom solutions that align with unique business needs, ensuring more efficient and effective service delivery. What once may have taken days or weeks will be delivered in just hours or days.
- Powerful automation capabilities that will enable Bell to offer faster and more reliable services, enhancing customer satisfaction.
- AI-driven insights that will be used to develop innovative solutions to elevate customer service and predictive maintenance, ensuring a proactive approach to customer needs, with greater visibility to order and issue status.
With the capabilities provided by
"The collaboration with ServiceNow is a cornerstone in
"FX Innovation's longstanding experience with ServiceNow's advanced solutions will be instrumental in driving Bell's transformation, ensuring that we not only meet but exceed the evolving digital demands of our customers."
"ServiceNow is committed to delivering continuous innovation for telecommunications customers, helping create better experiences while improving profitability and operational efficiency. The collaboration marks a new era in telecommunications and will help ensure that
In addition to integrating ServiceNow into the Bell service ecosystem, Bell is also a member of ServiceNow's
Bell is Canada's largest communications company,1 providing advanced broadband wireless, TV, Internet, media, and business communication services throughout the country. Founded in
Through Bell for Better, we are investing to create a better today and a better tomorrow by supporting the social and economic prosperity of our communities. This includes the Bell Let's Talk initiative, which promotes Canadian mental health with national awareness and anti-stigma campaigns like Bell Let's Talk Day and significant Bell funding of community care and access, research and workplace leadership initiatives throughout the country. To learn more, please visit Bell.ca/LetsTalk.
1 Based on total revenue and total combined customer connections.
FX Innovation believes that responsible technology in the hands of passionate, expert people can lead to innovation for a better world. Certified across Microsoft Azure, AWS, Google Cloud and ServiceNow, FX Innovation provides hybrid and multi-cloud and Enterprise Service Management professional and managed services. We're reinventing the IT experience, powered by ServiceNow, which gives our customers self-service, role-based visibility and control over what matters to IT most: service excellence, cost management, operational health, security & compliance. Founded in 2002, FX Innovation invests in people, technology, education and sustainability to help our customers achieve their business and competitive goals. FX Innovation is an independently operated company of
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