Bendigo and Adelaide Bank : 2021 Sustainability report

Sustainability Report 2021

Our 2021 reporting suite

Annual Financial

Report

Our statutory financial reporting

Tax Report

Corporate Governance

Statement

Annual Review

Summary highlights of our performance over the past year

Sustainability

Report

Our first report on our material ESG topics

Additional disclosures:

Climate-related

Financial Disclosures

Modern Slavery

Statement

Contact Us

Bendigo and Adelaide Bank Limited ABN 11 068 049 178

Registered head office The Bendigo Centre, Bendigo VIC Australia 3550 Telephone: [phone]

[phone] (if calling from overseas)

Shareholder Enquiries

Share Registry 1800 646 042

Email: [e-mail]

Contents

1. Joint message from the Chair and CEO
2. About Bendigo and Adelaide Bank

1. Our approach to sustainability

1. Our stakeholders

1. Our material topics

1. Enabling 21st century communities

1. Engaging and supporting our customers

1. Creating an engaging and purposeful workplace

1. Contributing to a sustainable future

1. Ethical conduct and responsible banking

1. Non-financialsummary data

1. GRI index

Acknowledgement of Country

We respectfully acknowledge the Traditional Owners of lands across Australia and pay our respects to their Elders, past, present and emerging. Our head office is located on Dja Dja Wurrung land.

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Firmly focused on our sustainability horizon

Australians and the economy have faced another challenging and disruptive year. In a year marked by crisis, the 2021 financial year has reminded us how forces beyond our control can profoundly shape and impact our lives. It has reinforced the urgency to change the way we treat our planet. The need to build a more sustainable world has never been greater.

Our important role of supporting customers and communities became even more apparent through the course of the past year. Our commitment remains, as the nation faces further disruption, with an ambition to transition out of the pandemic. This underlines the importance of our longstanding purpose - feeding into prosperity, not off it.

Increasingly, stakeholders have come to value the holistic performance of businesses across important environmental, social and governance (ESG) topics. We too have made changes to show our commitment to change and taking action in this space. That's why this year, we are proud to introduce our first Sustainability Report. This annual report will document our ESG journey, providing a greater level of transparency, measurement, and accountability to our stakeholders.

We hope our first report demonstrates the importance of sustainability throughout our Bank, as we seek to formalise our sustainability focus and approach.

Over the past year, we continued to strive to act with care and compassion, with our customers and communities top of mind. Through our transformation work we've been able to offer customers improved capability and experience as well as enhanced productivity, efficiency, and speed to market. As a result, we have grown market share, customer numbers and total lending and deposits. Our underlying business, balance sheet, brand proposition, provisioning, risk profile and transformation have made our business stronger for the future.

Our leading corporation reputation and net promoter scores provide positive encouragement that we're on the right track, but we know we have more to do.

We are proud to have supported our customers, their communities, and all our stakeholders throughout the past financial year. As Australia's better big bank, we will always do this. We have witnessed the resilience of our stakeholders and our business, which have combined with a renewed sense of optimism as we look beyond the challenges of the past eighteen months towards a brighter future.

We remain resolute in our determination to realise our vision to be Australia's bank of choice. We will continue to demonstrate our point of difference, strength of purpose, innovation and community connection.

Jacqueline Hey	Marnie Baker
Chair,	Chief Executive Officer and Managing Director,
Bendigo and Adelaide Bank	Bendigo and Adelaide Bank

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About Bendigo and

Adelaide Bank

We have a long and proud history. For more than 160 years, we have actively listened and

responded to the needs of our customers and their communities. Over this period, more than 80 different organisations have come together to become the Bank we are today - an Australian owned, top 100 ASX listed company, with more than 110,000 shareholders.

Our vision is to be Australia's bank of choice, driven by our purpose to feed into the prosperity of our customers and communities. This purpose underpins everything we stand for and the action we take. We believe our success is driven by helping our customers, and the communities in which they operate, to be successful.

Through our Community Bank model, we partner with Community Bank companies across Australia to provide banking services, while sharing the revenue with the local communities.

We have assets under management of more than $76.2 billion and market capitalisation of around $5.7 billion. We are Australia's better big bank, with more than 7,000 staff helping more than 2.1 million customers to achieve their financial goals.

Our principal activities are the provision of banking and other financial services including lending, deposit taking, leasing finance, superannuation and funds management, insurance, treasury, and foreign exchange services (including trade finance), and trustee services.

Our brands

Our different brands represent the diversity of our Bank. As part of our strategy to reduce complexity, we have been working to consolidate the number of brands we have in market. Together, all brands share a common purpose - to help our customers, partners and communities succeed. Our brands are:

Our reach

Our reach comprises a national network of proprietary and Community Bank owned branches, joint ventures, partner distribution networks, wealth release products for senior Australians, and a network of mutual financial institutions to release capital and service members.

Our impact

Our impact is substantial. As Australia's better big bank and a top 100 ASX listed company, we aim to set an example of how banking should be; progressive, sustainable, shared and trusted.

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How we create value

Who we are

Our customers and community

Building on our history of adaptability, innovation and resilience, today we are a proud community focused bank with a strong regional presence. We help our more than 2.1 million customers Australia- wide achieve their financial goals.

Our people and culture

Our culture is embodied in more than 7,000 purpose- driven, capable employees and 1,900 passionate volunteers, drawn from diverse backgrounds and geographies.

Our knowledge and expertise

We leverage the capabilities of our people, partners and digital technologies to deliver the best possible outcomes. We draw on the knowledge and wisdom of our communities to enable local solutions.

Our financial base

Our business is founded on customer deposits and savings, funds provided by equity and debt investors, and the community-raised capital that underpins Community Banks.

Our governance, risk and compliance

Our decision making is responsible and risk- based and draws on deep industry-specific knowledge. Our operations are underpinned by robust governance.

How we work

We connect with customers

Our care for customers is grounded in purpose. We're dedicated to building long-term relationships with our customers built on authenticity, knowledge and trust.

We partner for prosperity

Through our network of brands and partnerships we are genuinely connected in communities. And through our unique model, we partner with communities to empower the shared delivery of banking services and share profits from those services.

We develop our people

We build our people's capability and pursue diversity and wellbeing.

We do the right thing

We create trust by always acting in an authentic and ethical manner. We are responsible lenders and ensure equity in our pricing and approach. We think about the long term interests of all our stakeholders.

We are low carbon

Our operations are carbon neutral, and we have no direct lending to fossil fuels.

What

we deliver

Our immediate strategy is to reduce complexity and drive efficiency; to uplift and invest in the capability of our people and systems; and to tell and amplify our story.

Customers will always be at the centre of our efforts. The overlap between community, human and digital connections drives how we create value.

We offer a range of relevant banking solutions that feed into prosperity, not off it.

Products and services include:

Personal and business banking

Mortgages and unsecured loans

Investment products

Insurance

Superannuation

The value we create

Customers

Greater financial security and control for our customers, including vulnerable customers.

Communities

More capable, resilient and self-sufficient communities. Social capital and relevant community infrastructure supported through our model.

Our partners and shareholders

Financial returns and non-financial to partner organisations and our shareholders. Improved and modernised banking practices, knowledge, products and services.

Our people

Meaningful careers and employment for our people, including in regional geographies, enabling people to live where they love.

Our environment

Contribution to climate change mitigation, adaptation, and resilience. Sustainable land and water management practices.

Everything we do is focused on our purpose to feed into prosperity, not off it.

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