Bendigo and Adelaide Bank : Bank Victorian Branches Update

Bendigo Bank will aim to keep its branches open across Victoria as part of its commitment to providing a COVID-safe essential service to the community. The Bank welcomes the Victorian Government's confirmation that banking and banking related services will remain open and classed as an essential service while stage three and four restrictions are in place across the state.

The Bank has stringent controls in place to ensure the safety and wellbeing of its staff and customers in branches. In line with Victorian Government requirements, face coverings must be worn by all staff and customers attending a bank branch, unless they fall within one of the published exemptions. Branch staff will also continue to observe all other safety protocols including the use of safety screens, physical distancing and hygiene measures. Customers are required to comply with the appropriate safety guidelines.

Future branch network decisions will be guided by customer trends and the appropriate health precautions on a case by case basis.

'Since the onset of COVID-19, our branches have, wherever possible, remained open to support our customers and their communities. We have clear safety measures in place and will continue to assess the level of risk and take reasonable and appropriate actions to protect our staff and customers, based on the latest expert advice. This may involve branch closures or a reduction in hours in some circumstances if this is considered an appropriate precaution. The safety and wellbeing of our customers, employees and their communities is our priority and we're here to continue supporting our customers as we have done throughout the pandemic,' said Marnie Baker, Managing Director.

The Bank advises customers to only visit a branch if they are feeling well and encourages them to observe the required social distancing and face covering guidelines. Customers may be asked to temporarily remove their mask for identification purposes. These guidelines will be visible as customers enter the branch.

Customers can view their local branch's operating hours at www.bendigobank.com.au/locate-us/ and can continue to use our ATMs, e-banking or the Bendigo Bank app to conduct their banking.

Customers are requested not visit the branch if they:

• Have returned from overseas within the last 14 days;
• Have knowingly been in contact with someone who has been diagnosed with coronavirus (COVID-19) or has returned from overseas within the last 14 days; or
• Are displaying flu-like symptoms.

If customers have any health concerns or think they may have been exposed to coronavirus (COVID-19), Bendigo Bank urges them to contact the Coronavirus Health Information Line on 1800 020 080 (24 hours a day, seven days a week).