April 04, 2024

National Stock Exchange of India

BSE Ltd.,

Metropolitan Stock Exchange of

Ltd.,

Phiroze Jeejeebhoy

India Ltd.,

Exchange Plaza, C-1 Block G,

Towers,

Vibgyor Towers, 4th Floor, Plot No.

Bandra Kurla Complex Bandra [E],

Dalal Street, Fort,

C62, G - Block, Opp. Trident Hotel,

Mumbai - 400051

Mumbai - 400 001

Bandra Kurla, Complex, Bandra (E),

Mumbai - 400098

NSE Scrip Symbol: BLS

BSE Scrip Code: 540073

MSE Scrip Symbol: BLS

Subject: Intimation of Credit rating

Dear Sir / Madam,

Pursuant to Regulation 30 of SEBI (Listing Obligations and Disclosures Requirements) Regulations, 2015, we are enclosing herewith the CRISIL credit rating rationale letter dated April 03, 2024 received by the Company from CRISIL. As per the letter received form CRISIL, the rating reaffirmation are as under:

Total bank loan facilities rated

Rs. 300 Crore

Long term rating

CRISIL A/Positive (Removed from 'Rating Watch with

Developing Implications'; Rating Reaffirmed)

Short term rating

CRISIL A1 (Removed from 'Rating Watch with Developing

Implications'; Rating Reaffirmed)

The aforementioned letters are also available on website of the Company and website of the CRISIL Ratings.

You are requested to take the same on your records.

For BLS International Services Limited

.………………………

Dharak A. Mehta

Company Secretary and Compliance Officer ICSI membership no. FCS12878

Encl: as above

4/4/24, 1:02 PM

Rating Rationale

Rating Rationale

April 03, 2024 | Mumbai

BLS International Services Limited

Ratings removed from 'Watch Developing'; Ratings Reaffirmed

Rating Action

Total Bank Loan Facilities Rated

Rs.300 Crore

Long Term Rating

CRISIL A/Positive (Removed from 'Rating Watch with

Developing Implications'; Rating Reaffirmed)

Short Term Rating

CRISIL A1 (Removed from 'Rating Watch with

Developing Implications'; Rating Reaffirmed)

Note: None of the Directors on CRISIL Ratings Limited's Board are members of rating committee and thus do not participate in discussion or assignment of any ratings. The Board of Directors also does not discuss any ratings at its meetings.

1 crore = 10 million

Refer to Annexure for Details of Instruments & Bank Facilities

Detailed Rationale

CRISIL Ratings has removed its ratings on the bank facilities and debt instruments of BLS International ServicesLtd (BLS; a part of the BLS International group) from 'Rating Watch with Developing Implications' and has reaffirmed its ratings at 'CRISIL A/CRISIL A1' while assigning a 'Positive' outlook to its long-term rating.

The ratings were placed on developing watch following the corporate announcement madeby BLS on January 15, 2024, that its wholly owned subsidiary - BLS International FZE, UA has entered into a definitive share purchase agreement to acquire 100% stake in iData Danismanlik Ve Hizmet DisTicaret Anonim Sirketi ("iDATA") and its wholly owned subsidiaries for an enterprise value of Euro 50million (~ Rs 450 crore) and additional milestone-based payments. The acquisition was to be funded mainly through internal accrual and available reserves. Furthermore, the transaction was anticipated to be completed in fiscal 2024, subject to government and regulatory approvals.

Having assessed the details of the acquisition and performance of the company (iData) with revenueof around Rs 212 crore during Jan-Oct'23, with earnings before interest, tax, depreciation, and amortization (Ebitda) margin of nearly 61% during the same period, the acquisition is expected to have strong operational and financial synergies for the group. Furthermore, CRISIL Ratings has revised the outlook to 'Positive' with expected improvement in the business risk profile of the group, backed by synergies from the recent acquisition of iData, apart from regular growth, following easing of travel restrictions. Improved contribution from value-added services and better volumes have helped the operating margin improve to 20.69% during the first nine months of fiscal 2024 (15.26% in fiscal 2023) while revenue is projected to record a compound annual growth rate of 33-35% for the four fiscals till 2024. Going forward, timely completion of iData acquisition leading to sustenance of operating margin amidst steady business growth will remain a key monitorable.

The ratings also factor in the company's robust financial risk profile, aided by efficient working capitalmanagement, better accretion to reserves and absence of sizeable debt-funded capital expenditure (capex). Liquidity remains comfortable, backed by healthy net cash accrual, available cushion in bank limit and sizeable unencumbered cash reserves.

The ratings continue to reflect the established market position of the BLS International group in the visa outsourcing services sector, and its robust financial risk profile. These strengths are partially offset by the moderate scale of operations and susceptibility to change in regulations by concerned ministriesof various countries.

Analytical Approach

CRISIL Ratings has combined the business and financial risk profiles of BLS, BLS International FZE (100% subsidiary of BLS), and their step-down subsidiaries. This is because all these entities, collectively referred to as the BLS International group, are under a common management with strongfinancial linkages via equity share capital, revenue sharing, and loans and advances.

Please refer Annexure - List of Entities Consolidated, which captures the list of entities considered and their analytical treatment of consolidation.

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4/4/24, 1:02 PMRating Rationale

Key Rating Drivers & Detailed Description

Strengths:

Established market position in the visa services business: The three-decade-longexperience of promoters has

helped the group build a strong brand name andmarket position. Over the years, the group has expanded its reach to various countries, and is now present in more than 66 countries, catering to 45-50 clients in the government sector worldwide. It is one of the largest players globally in visa, passport, consular and citizen services.

Revenue is expected to improve to Rs 1,650-1,700 crore during fiscal 2024, from Rs 1,525 crore during fiscal 2023, reflecting year-on-year growth of nearly 11%. CRISIL Ratings believes that the business risk profile shall further improve over the medium term, backed by steady growth in tourism and improved penetration in digital business through onboarding of new customers and incremental business from iData.

Robust financial risk profile: Financial risk profile will continue to strengthen, backed by better accretion to reserves and prudent working capital management. Networth projected in the range of Rs 1,100-1,200 crore as on March 31, 2024 (up from Rs 702crore as on March 31, 2023) provides strong financial flexibility to raise external debt for business requirement, as and when required. With a debt-free capital structure and improving operating margin, debt protection indicators shall also remain strong. In the absence of anydebt-funded capex or acquisition plans, or any stretch in the working capital cycle, financial flexibility is slated to improve.

Weaknesses:

Moderate scale of operations and susceptibility to changes in regulations by the concerned ministries of

various countries: Contracts with diplomatic missions are generally tender based and have certain pre-requisites such as experience in visa outsourcing, a robust credit history, adequate information technology infrastructure, operational expertise, and a strong background check. Thus, non-renewal of contractsat the end of their term or inability to bag new contracts could weaken the revenue profile. Though theestablished market position of the group and subsequent growth in business reported over the years mitigate the aforestated risk, sustenance of growth remains a key monitorable. Fall in demand and/orany unfavorable acquisition could also adversely impact the overall business risk profile.

Limited track record of sustained improvement in operating profitability: Operating margin of thegroup was in the

range of 13-15% over fiscals 2022 and 2023. With better contribution from value- added services, higher volume and change in revenue reporting policy adopted by the group, the margin has improved during the first nine months of fiscal 2024 to 20.69% (April-Dec). Nevertheless, track record of sustained improvement in margin, amidst steady business growth, is limited. Acquisitionof iData, which is a high profitability centre for the group, should boost overall profitability. Sustainability of the same is a key monitorable.

Liquidity: Strong

Liquidity is marked by strong cash accrual, nil bank limit utilisation and prudent working capital management. Cash accrual of Rs 250-270 crore expected per fiscal should cover the incremental working capital expenses and capex/ acquisition plans, in the absence of any term debt obligation over the medium term. Further, sizeable cash reserves (Rs 950-1,000 crore as of February 2024) and strong networth enhance the overall financial flexibility of the group. Current ratio is estimated to be around 89 times as of March 31, 2023.

Outlook: Positive

The BLS International group will continue to benefit from its established market position in the visa services business and its presence across diverse segments including passport, consular and citizenservices.

Rating Sensitivity factors

Upward factors

Sustained growth in revenue, driven by onboarding of new customers and timely renewal of contracts, with steady operating margin of 20-22%, leading to higher-than-expected net cash accrual.

Efficient working capital management ensuring low to nil reliance on external debt and hence, sustenance of robust financial risk profile and liquidity.

Timely completion of iData/any other acquisition, with no cost overrun.

Downward factors

Any large, debt-funded capex or acquisition, weakening the financial risk profile and liquidity.

Drop in cash accrual to Rs 80-90 crore, owing to a decline in operating income and/or margin, or any unfavorable/unrelated business acquisition.

About the Company

Established in 1983, BLS is a specialist provider of visa, passport and attestation services to Indian missions across the world. It serves the diplomatic missions by managing all administrative and non- judgmental tasks related to the entire life cycle of a visa application process.

The company was listed on the Bombay Stock Exchange, National Stock Exchange and Metropolitan Stock Exchange in 2016. BLS is present in over 62 countries either through joint ventures with local players or via wholly owned subsidiaries

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Rating Rationale

(BLS International FZE and others).

Key Financial Indicators

As on/for the period ended March 31

Unit

2023

2022

Operating income

Rs.Crore

1516

849

Reported profit after tax

Rs.Crore

204

111.20

PAT margin

%

13.39

13.1

Adjusted debt/Adjusted networth

Times

0.01

0.01

Interest coverage

Times

90.44

64.92

Any other information: Not Applicable

Note on complexity levels of the rated instrument:

CRISIL Ratings` complexity levels are assigned to various types of financial instruments and are included (where applicable) in the 'Annexure - Details of Instrument' in this Rating Rationale.

CRISIL Ratings will disclose complexity level for all securities - including those that are yet to be placed - based on available information. The complexity level for instruments may be updated, where required, in the rating rationale published subsequent to the issuance of the instrument when details on such features are available.

For more details on the CRISIL Ratings` complexity levels please visit www.crisilratings.com. Users may also call the Customer Service Helpdesk with queries on specific instruments.

Annexure - Details of Instrument(s)

ISIN

Name of instrument

Date of

Coupon

Maturity

Issue size

Complexity

Rating assigned

allotment

rate (%)

date

(Rs.Crore)

levels

with outlook

NA

Secured overdraft

NA

NA

NA

11

NA

CRISIL A/Positive

facility

NA

Bank guarantee

NA

NA

NA

192

NA

CRISIL A1

NA

Proposed long-term

NA

NA

NA

97

NA

CRISIL A/Positive

bank loan facility

Annexure - List of Entities Consolidated

Names of entities consolidated

Extent of consolidation

Rationale for consolidation

BLS International FZE, (UAE)

Full

Foreign subsidiary of holding company

BLS International Services, (UAE),

Full

Foreign subsidiary of BLS International FZE

BLS International Services Norway AS

Full

Foreign subsidiary of BLS International FZE

BLS International Services Singapore PTE. LTD.

Full

Foreign subsidiary of BLS International FZE

BLS International Services Canada Inc.

Full

Foreign subsidiary of BLS International FZE

BLS International Services Malaysia SDN BHD

Full

Foreign subsidiary of BLS International FZE

BLS International Services (UK) Ltd

Full

Foreign subsidiary of BLS International FZE

Consular Outsourcing BLS Services Inc., USA

Full

Foreign subsidiary of BLS International FZE

BLS International Vize Hizmetleri Ltd. Sti., Turkey

Full

Foreign subsidiary of BLS International FZE

BLS International Services Ltd., Hong Kong

Full

Foreign subsidiary of BLS International FZE

BLS Worldwide (Pty) Ltd, South Africa

Full

Foreign subsidiary of BLS International FZE

BLS International Services SRL, Italy

Full

Foreign subsidiary of BLS International FZE

BLS Liaison Services Ltd, Kenya

Full

Foreign subsidiary of BLS International FZE

Zero Mass Pvt Ltd

Full

Indian subsidiary of BLS E- Services Pvt Ltd

BLS E-Services Pvt Ltd

Full

Indian subsidiary of holding company

BLS E-Solutions Pvt Ltd

Full

Indian subsidiary of holding company

BLS IT Services Pvt Ltd

Full

Indian subsidiary of holding company

Starfin India Pvt Ltd

Full

Indian subsidiary of BLS E- Services Pvt Ltd

BLS Kendras Pvt Ltd

Full

Indian subsidiary of BLS E- Services Pvt Ltd

Reired BLS International Services Ltd

Full

Indian subsidiary of holding company

Annexure - Rating History for last 3 Years

Current

Instrument

Type

Outstanding

Rating

Amount

2024 (History)

Date

Rating

2023

Date

Rating

2022

Date

Rating

2021

Date

Rating

Start of 2021

Rating

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Fund Based

Facilities

LT

108.0

CRISIL

A/Positive

--

Rating Rationale

CRISIL

CRISIL

23-01-24

A/Watch

24-04-23

16-06-22

A/Stable

Developing

--

--

05-04-22

CRISIL

A-/Stable

CRISIL

A-/Stable

03-11-21

CRISIL CRISIL A-/Stable BBB+/Stable

--

CRISIL A2+

Non-Fund

CRISIL

CRISIL

CRISIL

CRISIL

CRISIL

Based

ST

192.0

23-01-24

A1/Watch

24-04-23

16-06-22

03-11-21

CRISIL A2+

A1

A1

A2+

A2+

Facilities

Developing

--

--

--

05-04-22

CRISIL

--

--

A2+

All amounts are in Rs.Cr.

Annexure - Details of Bank Lenders & Facilities

Facility

Amount (Rs.Crore)

Name of Lender

Rating

Bank Guarantee

12

HDFC Bank Limited

CRISIL A1

Bank Guarantee

20

SBM Bank (India) Limited

CRISIL A1

Bank Guarantee

75

IndusInd Bank Limited

CRISIL A1

Bank Guarantee

85

Standard Chartered Bank

CRISIL A1

Limited

Proposed Long Term Bank

97

Not Applicable

CRISIL A/Positive

Loan Facility

Secured Overdraft Facility

11

Standard Chartered Bank

CRISIL A/Positive

Limited

Criteria Details

Links to related criteria

CRISILs Approach to Financial Ratios

Rating criteria for manufaturing and service sector companies

CRISILs Bank Loan Ratings - process, scale and default recognition

CRISILs Criteria for rating short term debt

CRISILs Criteria for Consolidation

Media Relations

Aveek Datta

Media Relations

CRISIL Limited

  1. +91 99204 93912
  1. +91 22 3342 3000AVEEK.DATTA@crisil.com

Prakruti Jani

Media Relations

CRISIL Limited

  1. +91 98678 68976
  1. +91 22 3342 3000PRAKRUTI.JANI@crisil.com

Rutuja Gaikwad

Media Relations

CRISIL Limited

  1. +91 22 3342 3000
    Rutuja.Gaikwad@ext-crisil.com

Analytical Contacts

Nitin Kansal

Director

CRISIL Ratings Limited D:+91 124 672 2154nitin.kansal@crisil.com

Gaurav Arora

Associate Director

CRISIL Ratings Limited B:+91 124 672 2000gaurav.arora@crisil.com

VISHAL CHAUHAN

Manager

CRISIL Ratings Limited

B:+91 124 672 2000

VISHAL.CHAUHAN@crisil.com

Customer Service Helpdesk

Timings: 10.00 am to 7.00 pm

Toll free Number:1800 267 1301

For a copy of Rationales / Rating Reports: CRISILratingdesk@crisil.com

For Analytical queries: ratingsinvestordesk@crisil.com

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Rating Rationale

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Rating Rationale

Note for Media:

This rating rationale is transmitted to you for the sole purpose of dissemination through your newspaper/magazine/agency. The rating rationale may be used by you in full or in part without changing the meaning or context thereof but with due credit to CRISIL Ratings. However, CRISIL Ratings alone has the sole right of distribution (whether directly or indirectly) of its rationales for consideration or otherwise through any media including websites and portals.

About CRISIL Ratings Limited (A subsidiary of CRISIL Limited, an S&P Global Company)

CRISIL Ratings pioneered the concept of credit rating in India in 1987. With a tradition of independence, analytical rigour and innovation, we set the standards in the credit rating business. We rate the entire range of debt instruments, such as bank loans, certificates of deposit, commercial paper, non-convertible/convertible/partially convertible bonds and debentures, perpetual bonds, bank hybrid capital instruments, asset-backed and mortgage-backed securities, partial guarantees and other structured debt instruments. We have rated over 33,000 large and mid-scale corporates and financial institutions. We have also instituted several innovations in India in the rating business, including ratings for municipal bonds, partially guaranteed instruments and infrastructure investment trusts (InvITs).

CRISIL Ratings Limited ('CRISIL Ratings') is a wholly-owned subsidiary of CRISIL Limited ('CRISIL'). CRISIL Ratings Limited is registered in India as a credit rating agency with the Securities and Exchange Board of India ("SEBI").

For more information, visit www.crisilratings.com

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It is India's foremost provider of ratings, data, research, analytics and solutions with a strong track record of growth, culture of innovation, and global footprint.

It has delivered independent opinions, actionable insights, and efficient solutions to over 100,000 customers through businesses that operate from India, the US, the UK, Argentina, Poland, China, Hong Kong and Singapore.

It is majority owned by S&P Global Inc, a leading provider of transparent and independent ratings, benchmarks, analytics and data to the capital and commodity markets worldwide.

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Rating Rationale

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Bls International Services Ltd. published this content on 04 April 2024 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 04 April 2024 09:23:01 UTC.