By Adria Calatayud
U.K. regulator Ofcom said Thursday that it has opened an investigation into BT Group PLC's compliance with its obligations as a broadband universal service provider.
The regulator said it is concerned the U.K. telecommunications company might not be correctly complying with regulatory conditions where it assesses excess costs for a given connection.
Under rules introduced in 2018, customers can request an upgraded connection from BT if they can't receive affordable broadband services with a certain minimum speed, the regulator said. Ofcom's conditions set out how BT should assess the costs of providing a connection.
The regulator said it will now gather evidence and expects to determine its next steps before the end of the year.
BT shares at 0909 GMT were down 2.4% at 103.45 pence.
Write to Adria Calatayud at firstname.lastname@example.org
(END) Dow Jones Newswires