BTS Public : Sustainability Report 2021/22

BTS GROUP HOLDINGS PCL

SUSTAINABILITY REPORT 2021/22

Because sustainability is our priority.

Through our 3M strategy, BTS Group provides long-lasting solutions

that enrich the lives of today towards a better tomorrow.

The First and Only Certified Carbon Neutral	Signatory of the United Nations	Gold Class 2022 Global Sustainability Award &
Rail Transportation Company in the World	Global Compact	DJSI Inclusion by the S&P Global

In accordance with our long-term climate strategy, BTS Group offsets its entire Green Line Network's carbon footprint and commits to securing at least 10% Renewable Energy (RE) consumption in our operations.

Sustainability-Linked Bond Issuance

with 1.67x Oversubscription

Launch of BTS Group's first Sustainability-linked Bond valued at THB 11,000mn. This reaffirms our sustainability commitment by leveraging from the unique KPIs of our SLBs and benchmarking our performance with industry-specific targets.

We commit to strengthen Environmental, Social and Governance (ESG) values in our operations by aligning to internationally recognised principles in areas of labour, human rights, the environment and anti-corruption.

"5-Star Rating" for "Excellent"

in Corporate Governance

Designated "5-Star Rating" or "Excellent" Corporate Governance for the 10th consecutive year by the Thai Institute of Directors Association for our commitment to business growth on the basis of good governance.

Achieved the "Gold Class" distinction for Transportation and Transportation Infrastructure Industry as part of the Sustainability Award for 2 consecutive years. This achievement is a notable addition to our 4-year inclusion within the Dow Jones Sustainability Indices (DJSI).

Advancing Diversity &

Inclusion (D&I)

BTS Group introduced our Diversity and Inclusion statement devoted to the development of an inclusive organisational culture and a diverse workforce.

INTRODUCTION		SUSTAINABILITY		BTS GROUP FOR		BTS GROUP FOR		BTS GROUP FOR		OTHER
		AT BTS GROUP		ENVIRONMENTAL SUSTAINABILITY		ECONOMIC SUSTAINABILITY		SOCIAL SUSTAINABILITY		INFORMATION

Table of Contents

01 Introduction		02 Sustainability at		03 BTS Group for		04 BTS Group for
				BTS Group			Environmental			Economic
							Sustainability			Sustainability
1.1	Chairman's Message	02	2.1	Sustainability Strategy	12	3.1	Climate Strategy	22	4.1	Corporate Governance	36
1.2	BTS Group Business Overview	04	2.2	Sustainability Awards	13	3.2	Energy Efficiency and	29	4.2	Risk Management	38
1.3	BTS Group Value Chain	08		and Recognition			Greenhouse Gas Disclosure		4.3	Business Conduct	40
1.4	About this Report and	09	2.3	Sustainable Development	15				4.4	Service Reliability	44
	Materiality Assessment			Commitment					4.5	Supply Chain Management	49
			2.4	Stakeholder Engagement	19				4.6	Infrastructure and Accessibility	54
									4.7	IT Security and Data Privacy	60

05 BTS Group for		06 Other Information
	Social Sustainability
5.1	Health and Safety for All	65	6.1	Reporting Boundaries	83
5.2	Human Rights Management	70	6.2	Sustainability Performance Data	84
5.3	Human Resources Management	72	6.3	GRI Content Index	93
5.4	Social and Community	78	6.4	Independent Assurance Statement	100
	Development

BTS GROUP SUSTAINABILITY REPORT 2021/22

01

INTRODUCTION		SUSTAINABILITY		BTS GROUP FOR		BTS GROUP FOR		BTS GROUP FOR		OTHER
		AT BTS GROUP		ENVIRONMENTAL SUSTAINABILITY		ECONOMIC SUSTAINABILITY		SOCIAL SUSTAINABILITY		INFORMATION

1.1 Chairman's Message

"In line with our Sharing Economy philosophy,

BTS Group invites you to join us in our journey to drive towards borderless transformative solutions for a low-carbon economy. Next station, a clean and sustainable future for all."

Dear Shareholders and Stakeholders,

Amongst the challenges faced in 2021, BTS Group is proud that we were able to end the year with great success in our efforts towards sustainability.

Since 1999, BTS Group never lost sight of its purpose to serve and contribute towards a fruitful future for the people of Thailand. Fuelled by our longstanding dedication as a provider of many diversified solutions, being sustainable and enabling others along with us has always been our pride and joy. After all these years, BTS Group has gradually realised our contribution to Thailand's national journey towards sustainability. As part of Thailand's commitment in the Paris Agreement, the country has announced its pledge to achieve carbon neutrality by 2050 and reaching net-zero GHG emissions by 2065. Stated by Thailand's Ministry of Energy, around 28% of Thailand's carbon emission in 2021 was from the Transportation sector. BTS Group is aware of the significance we have in the reduction of Thailand carbon emission and has stood with the country in every step of the way.

Starting with the goal in supporting the growth of Thailand's urban mobility, we have since expanded our engagement across industries following the introduction of our 3M strategy: MOVE, MIX and MATCH.

Our MOVE business is more than just providing a mode of transportation. With every trip you take with us, whether on rail, road, water or air, safety and sustainability are at the core of operations. Led by the Sustainable Development Goals (SDGs) no. 13 on Climate Action, the inception of the BTS SkyTrain's has contributed to the avoidance of more than 1.9 million tonnes CO2 equivalent within the Thai mass transportation network. In this sense, MOVE embodies our contribution in Thailand's move towards a low-carbon economy. Within MIX, advertising, payments, and distribution platforms act as a linkage between customers and brands. With this, the diversity of MIX businesses provides solutions towards economic growth, financial inclusion, and sustainable supply chain logistics. Part of our "Sharing Economy" philosophy, MATCH focuses on creating new potential business opportunities and synergies with various business partners. In line with the SDG no. 17 Partnerships for the Goals, these strategic partnerships in MATCH strengthen cooperation across industries to create shared values within the economy.

BTS GROUP SUSTAINABILITY REPORT 2021/22 | 1.1 Chairman's Message		02

INTRODUCTION		SUSTAINABILITY		BTS GROUP FOR		BTS GROUP FOR		BTS GROUP FOR		OTHER
		AT BTS GROUP		ENVIRONMENTAL SUSTAINABILITY		ECONOMIC SUSTAINABILITY		SOCIAL SUSTAINABILITY		INFORMATION

Based on the nature of our work, environmental sustainability remains at the heart of all operations. As the world's first and only rail transportation company to be carbon neutral through improved energy efficiency initiatives, we actively find ways to improve, and this year we are introducing the establishment of our long-term climate strategy: to remain carbon neutral with at least 10% renewable energy consumption proportion. Powering our trains with renewable energy has always been our goal. With that, this year BTS Group will procure Renewable Energy Certificates or RECs, allowing BTS Group to claim 10% of our electricity consumption from renewable energy sources, consistent with the Company's efforts to decarbonise our operations.

As a forward-lookingcompany, BTS Group has issued its first "Sustainability-linked Bond" which will pave way for sustainable investments to better the infrastructure for the people of Thailand. The Sustainability-linkedBond includes 2 unique components of having carefully selected KPIs to track our performance and Sustainability Performance Targets (SPTs) to hold us accountable in meeting our KPIs while benchmarking us against industry and international standards.

Our contribution extends further than our operations. Within this year, we have supported numerous initiatives and causes that have a central aim of improving the livelihood of communities we serve. Within this year, the value of our philanthropic efforts totaled well over THB 65mn, consisting of financial contribution, in-kind giving of products and services, and the value associated with employee volunteering hours. Our give-back efforts to the community has contributed to the betterment of various causes, with the majority dedicated to sponsored rides to underserved groups, education, and sports. All of this is part of our commitment to the Sustainable Development Goals.

It brings me great happiness in knowing our Company is able to pave way for a better tomorrow, and we are grateful for the recognition we have received. At BTS Group, we take great pride in being the first and only carbon neutral rail transportation company in the world. In addition, the Thai Institute of Directors Association has awarded us with "Excellent" Corporate Governance for the 10th consecutive year. At an international level, this year marks BTS Group's 4th consecutive year of being a member of the S&P Global DJSI and 2nd consecutive year of ranking first

globally in the Transportation and Transportation Infrastructure Industry. Lastly, we are excited to announce that we are joining the United Nations Global Compact to be part of a global network of businesses that shares the same aim to adopt sustainable and socially responsible practices.

As we have clearly witnessed, 2021 was a year of uncertainty. Moving forward, we are certain that the future of urban transportation is becoming more sustainable and we aim to be at the forefront of that transformation. Our success thrives on your support, and on behalf of the Board of Directors, I would like to express my sincere gratitude and appreciation to our management team, shareholders, business partners, financial institutions, and government agencies. Above that, I am beyond thankful for all our customers, the communities to which we serve and all stakeholders we are the drivers in the country's journey towards a sustainable future for us all.

Mr. Keeree Kanjanapas

Chairman of the Board of Directors /

Chairman of the Executive Committee /

Chairman of the Sustainability Committee

BTS GROUP SUSTAINABILITY REPORT 2021/22 | 1.1 Chairman's Message	GRI 102-14		03