Capgemini : 2020 Integrated Annual Report

INTEGRATED ANNUAL REPORT 2020

Stronger, together

The commitment of our teams

During the Covid-19 pandemic, Capgemini's top priority is to ensure the health and safety of its employees, clients and partners. At the start of spring 2020, the company quickly adapted its operations so that nearly 95% of its people were remote working worldwide, while ensuring full continuity of service to its clients and working at their side to manage the crisis. In 2020, Capgemini's teams have shown tremendous solidarity and leveraged their technology consulting and data processing expertise to meet the needs of public authorities and communities.

We would like to dedicate the first pages of this report to them.

#STRONGERTOGETHER

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#STRONGERTOGETHER

BAL GILL

Head of Employee Experience

and Inclusion

UK

"EMPLOYEE WELLBEING WAS AT THE HEART OF

OUR RESPONSE. WE CREATED 'CAPGEMINI AT HOME', A VIRTUAL COMMUNITY WHERE EVERYONE

WAS ABLE TO SHARE CAMARADERIE, INCLUDING OUR LEADERS. WE ALSO BOOSTED OUR MENTAL HEALTH CHAMPIONS BY 40% AND ENSURED EXPERT SUPPORT WAS OPEN TO ALL."

#HEALTH

BRAZIL

"WE CREATED AND DEVELOPED AN APPLICATION WE CALL CAPGEMINI SUPERCARE, THROUGH WHICH AN EMPLOYEE CAN GET IN TOUCH WITH US DIRECTLY IF THEY ARE SHOWING SYMPTOMS OF COVID-19, SO WE CAN MAKE IMMEDIATE CONTACT WITH THEM."

RAFAEL TSUNODA MORIOKA

Health Management & Occupational Doctor

ALBERT TORT

Chief Technology Officer

#CLIENT-FOCUSED

SPAIN

"WE IMPLEMENTED AN ECOSYSTEM

FOR ENGAGING CLIENTS THROUGH A WIDE RANGE OF VALUE-FROM-EVERYWHERE INITIATIVES, SUCH AS OUR VIRTUAL OFFICE FOR INTERACTIVE CLIENT VISITS TO HIGHLIGHT PROJECTS AND CAPABILITIES,

AN ONBOARDING APP FOR CLIENT PROJECTS

AND A SERIES OF YOUTUBE LIVE VIDEOS FEATURING SHORT INTERVIEWS TO SHARE OUR EXPERTISE AND KNOWLEDGE."

COVID-19

#STRONGERTOGETHER3

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#HEALTH

FRANCE

"PUBLIC AUTHORITIES TURNED

TO US TO HARNESS DIGITAL TECHNOLOGY IN THE FIGHT AGAINST COVID-19. FROM THE TOUSANTICOVID APP TO TESTING AND HOSPITAL CAPACITY PLANNING, OUR TEAMS WORKED HARD TO PROVIDE SOLUTIONS THAT INSPIRED TRUST FROM BOTH CITIZENS AND HEALTHCARE PROFESSIONALS."

LÉO ISAAC-DOGNIN

Principal, Public Sector

#CLIENT

#TECHNOLOGY

MEETALI GANDHI

Transformation Lead, Group IT

CHINA

"IN JANUARY 2020, WE FORESAW THE COMING IMPACT OF COVID-19 AND IMMEDIATELY SET UP AN EMERGENCY TEAM. IT

INDIA

"BY ENABLING 49% OF I.T. SUPPORT QUERIES TO BE MANAGED THROUGH AI AND AUTOMATION, WE HELPED REMOTE EMPLOYEES STAY PRODUCTIVE. THIS ALLOWED EVERYONE TO FOCUS ON MORE CRITICAL ACTIVITIES."

CHENGGANG TONG

Global Sale Officer and Business

Risk Manager

PORTUGAL

"WE COLLABORATED WITH A MAJOR CLIENT IN THE HEALTH SECTOR TO DEVELOP SOFTWARE THAT WOULD RESPOND TO THE NEEDS OF THE CURRENT VACCINATION PLAN IN PORTUGAL. WE CONTINUE OPERATIONAL SUPPORT AND THE DEVELOPMENT OF NEW FUNCTIONALITIES, IMPROVING THE APPLICATION AND ADAPTING IT TO THE EVOLVING DEMANDS OF THE PANDEMIC."

RICARDO NEVES

Senior Consultant

WORKED AGILELY, RESPONDING QUICKLY AND PROPERLY TO EACH RISK, WHICH HELPED

TO PROTECT THE HEALTH OF OUR EMPLOYEES AND OUR ACTIVITIES."

#AGILITY

COVID-19

#STRONGERTOGETHER5

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GAUTAM RAJU

Managing Director of Purpose*

Europe

USA

"FROM THE START OF THE PANDEMIC

WE ADDRESSED THE CHANGING CYBER

THREAT LANDSCAPE, WHILE HELPING OUR CLIENTS TO CONTINUE THEIR BUSINESS IN A SECURE MANNER - NO

MATTER WHAT CIRCUMSTANCES OR LANITA BENSON CHALLENGES THEY FACED." Senior Security Manager

UK

"PURPOSE DEVELOPED SHARE VERIFIED, A UNITED NATIONS INITIATIVE THAT CALLS ON PEOPLE AROUND THE WORLD TO BECOME INFORMATION VOLUNTEERS AND SHARE VERIFIED, SCIENCE-BASED CONTENT

#AGILITY

KRZYSZTOF SKOWRON

Security and Compliance Manager

POLAND

#CLIENT

TO KEEP FAMILIES

AND COMMUNITIES SAFE

AND CONNECTED."

#INFORMATION

"COORDINATED COVID-19 ACTIVITIES ALLOWED MORE THAN 99% OF EMPLOYEES IN POLAND TO SWITCH TO REMOTE WORK - ALL IN ONLY THREE WEEKS. THIS WOULD NOT HAVE HAPPENED WITHOUT EVERYONE'S TOTAL COMMITMENT."

COVID-19

#STRONGERTOGETHER7

*Capgemini's strategy and social impact agency