Mendix Inc. announced that it has expanded its go-to-market relationship with Capgemini to build and deliver joint industry solutions based on the Mendix low-code platform. Mendix and Capgemini have been working together on multiple insurance-related engagements since 2011 in France, Netherlands, UK, and the Americas. The whipsaw effects of the pandemic forced insurance companies to become more digital and agile. However, significant challenges remain, such as providing better customer experiences and automating processes.  Insurance companies still work with disparate systems that are not integrated, nor customer friendly. Some carriers have been able to engage customers and derive insights from multiple data sources. Using customizable templates and solutions, they can digitize processes much more quickly. Mendix and Capgemini will develop two low code solutions that streamline and digitize critical insurance processes – Direct to Consumer and Underwriter Workbench. Direct to Consumer: many insurance carriers are changing the way they engage their customer by offering online interfaces. The D2C solution is a chassis that enables Insurance carriers to deliver "quick to customer" insurance solutions with a positive customer experience. Personalized screens offer the flexibility to customize the interface by market opportunity, so people can use the same chassis and apply it to pet insurance, warrantee, D&O, etc. Also, a responsive omni-channel approach allows to re-enter the quote process through emailed link, enabling a positive customer experience as they access the tool through multiple devices. Property and Casualty Underwriting Workbench: Underwriters expect their employers to offer digital tools that make their job easier, such as gathering insights from many different data sources to make an underwriting decision. Toward that end, Mendix and Capgemini are building connectors that link disparate data sources that enable underwriters to have the data available from one control panel. The Mendix platform also enables insurance organizations to go to market with robust, high-quality applications and experiences up to 10 times faster than with traditional coding. Specifically, Mendix and Capgemini are cooperatively building an "Underwriting Workbench" that connects front-end experiences with backend systems such as Guidewire, so underwriters can better manage tasks, workflows, assignments, and reassignments. It also has the capability to enable a 360-degree view of the customer as well
as role-based views for underwriters, brokers, and different lines of business.