Capita plc announced it has secured a new contract to manage the Civil Service Pension Scheme (CSPS) for the Cabinet Office from September 2025 in a deal worth £239 million over 10 years. Under the new contract, Capita will modernise pensions administration systems through enhanced system design and digital innovation. The company will integrate generative artificial intelligence (GenAI) technology to transform the pension experience for CSPS members, providing them with personalised and engaging digital channels to better plan and manage their retirement savings.
Enhancing the end-to-end customer experience will create more intuitive and innovative interactions for both client and pension members, while providing the insights to support a data driven approach for employers within the scheme. The contract builds on Capita's strong track record of successful delivery as a strategic supplier to UK Government and the company's depth of experience operating in the regulated pensions market. Capita will be responsible for delivering employer and member services; pensions payroll; administration services relating to the Civil Service Compensation Scheme; Civil Service Injury Benefit Scheme; and related finance and accounting services.