CCC Intelligent Solutions Inc. Recovery Assistant to Accelerate Third-Party Casualty Claims Experience
October 21, 2021 at 08:00 am EDT
Share
CCC Intelligent Solutions Inc. introduced Recovery Assistant, the industry leader?s first mobile experience for casualty claims resolution. Recovery Assistant creates a mobile channel to quickly and efficiently capture information to accelerate third-party claims resolution. Financial services company USAA collaborated with CCC to bring this innovative capability to reality and further enable the insurer?s digital-first strategy. USAA is also the first auto insurer to leverage CCC?s Recovery Assistant and is actively using Recovery Assistant on qualified third-party claims. Recovery Assistant can begin working quickly after a claim is filed, enabling an insurer to speed communication with the claimant, digitally guiding their experience. For qualified claims, a casualty adjuster texts or emails the claimant inviting them to confirm medical treatment was received and to capture macro-level injury data. Information is submitted through the Recovery Assistant app for evaluation by the adjuster. Settlement information is then returned digitally to the claimant, allowing for increased resolution speeds from months or weeks to days.
CCC Intelligent Solutions Holdings Inc. provides software as a service (SaaS) platform for the property and casualty (P&C) insurance economy. The Company's cloud-based SaaS platform connects trading partners, facilitates commerce, and supports artificial intelligence (AI) enabled digital workflows. The Company's solutions include CCC Insurance Solutions, CCC Repair Solutions, CCC Ecosystem and Other Solutions, and CCC International Solutions. Its insurance solutions include CCC Workflow, CCC Estimating, CCC Total Loss, CCC Casualty, CCC Subrogation and CCC Claim Handling. The Company's repair solutions include CCC Estimating, CCC Network Management, CCC Repair Workflow and CCC Repair Quality. It offers enterprise solutions that support multiple customer segments, along with specific solutions tailored to other segments of the insurance ecosystem, including parts suppliers and automotive manufacturers. It provides insurance claims software to some of the automotive insurers in China.