Log in
E-mail
Password
Remember
Forgot password ?
Become a member for free
Sign up
Sign up
New member
Sign up for FREE
New customer
Discover our services
Settings
Settings
Dynamic quotes 
OFFON
  1. Homepage
  2. Equities
  3. United Kingdom
  4. London Stock Exchange
  5. Centrica plc
  6. News
  7. Summary
    CNA   GB00B033F229

CENTRICA PLC

(CNA)
  Report
SummaryQuotesChartsNewsRatingsCalendarCompanyFinancialsConsensusRevisions 
SummaryMost relevantAll NewsAnalyst Reco.Other languagesPress ReleasesOfficial PublicationsSector newsMarketScreener Strategies

Centrica : 16 Jul 2021 Centrica boosts flexible working for contact centre staff Company

07/16/2021 | 07:47am EDT
16 July 2021 Centrica boosts flexible working for contact centre staff

Centrica has announced that it will continue to evolve flexible working for its 6,000 contact centre employees and, in doing so, will transform how it serves customers.

'Flexible First' responds to polls and focus groups that revealed that most people working for Centrica value the flexibility of homeworking with getting the team together in the office for collaboration. As a result, Centrica colleagues will not return to working permanently in offices once COVID-19 restrictions are lifted.

The new way of working, which has been designed with feedback and involvement from more than 5,000 colleagues, will enable those working at one of Centrica's sites across the country to have flexibility and choice about whether to work from home or an office, with the premise that meeting customers' needs are paramount, as is ensuring the safety of all of Centrica colleagues.

This flexibility will provide the opportunity for contact centre colleagues to focus on customer service whilst benefiting from an improved work-life balance to do things like manage childcare, caring responsibilities or getting fit.

With more people choosing to work flexibly, the company will adapt to ensure the safety and wellbeing of colleagues. Centrica is a committed to putting wellbeing first, focusing on caring for one another, raising awareness of the tools in place to support mental, physical and financial wellbeing - and how colleagues can make the most of them.

To make sure there is a smooth and safe experience when coming into an office, Centrica has developed an app that makes the process as simple as booking a seat on a plane. The app will meet the needs of colleagues with disabilities and those with particular equipment requirements, enabling them to select a desk that best suits their personal needs.

'When the pandemic took hold, our customer agents quickly adapted to working from home, and we learned a lot about how we can do things differently and work more flexibly. We've listened to the views of our people and want to give them the flexibility to work in a way that suits their individual needs and ensures that our customers' needs are met. It's important for the success of our business that we have happy colleagues who feel empowered and included, and that's why our Flexible First approach has been led by colleagues every step of the way.'

Chris O'Shea, Group Chief Executive, Centrica

'Being able to work flexibly is wonderful. As a working mum, it's good to know that I have a choice when it comes to deciding where I work from, and, no matter where I am, Centrica will support and equip me with everything I need to continue focusing on delivering the best outcome for our customers.'

Ferdousara Haque, Customer Service Agent, British Gas

  • Bieneosa Ebite

    T: 01784 843 000

    E: media@centrica.com

Notes

About Centrica

Centrica is a leading energy services and solutions provider founded on a 200-year heritage of serving people. We are the UK's biggest retailer of zero carbon electricity, serving around 10 million customers across the UK, Ireland and Continental Europe through brands such as British Gas, supported by around 9,000 highly trained engineers and technicians. Centrica's purpose of helping customers live sustainably, simply and affordably drives our strategy and our People and Planet Plan.

Further reading
Subscribe to Centrica news

Stay up to date with news, views and events via our newsletter.

Register here

Disclaimer

Centrica plc published this content on 16 July 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 16 July 2021 11:45:08 UTC.


ę Publicnow 2021
All news about CENTRICA PLC
07/29CENTRICA : 29 Jul 2021 British Gas support for vulnerable customers - winter 202..
PU
07/27CENTRICA : 27 Jul 2021 Adapting to a Flexible First approach and the tech that w..
PU
07/27CENTRICA : 27 Jul 2021 Adapting to a Flexible First approach and the tech that w..
PU
07/27CENTRICA : 27 Jul 2021 British Gas partners with Covéa Insurance to plug the ren..
PU
07/2727 JUL 2021 FACES OF THE FUTURE : Making dreams a reality
PU
07/26NEWS HIGHLIGHTS : Top Energy News of the Day
DJ
07/23CENTRICA : Exane BNP Boosts Centrica To Neutral From Underperform, Hikes PT
MT
07/23ANALYST RECOMMENDATIONS : Apple, Aviva, Biogen, Comerica Incorporated, Tesla...
07/23FTSE 100 Rises After Better-Than-Forecast Retail Sales Data
DJ
07/23UK Government Wants to Extend Energy Price Caps Beyond 2023
DJ
More news
Financials
Sales 2021 14 508 M 20 175 M 20 175 M
Net income 2021 191 M 266 M 266 M
Net Debt 2021 1 218 M 1 694 M 1 694 M
P/E ratio 2021 13,9x
Yield 2021 4,85%
Capitalization 2 647 M 3 681 M 3 681 M
EV / Sales 2021 0,27x
EV / Sales 2022 0,25x
Nbr of Employees 19 711
Free-Float 99,9%
Chart CENTRICA PLC
Duration : Period :
Centrica plc Technical Analysis Chart | MarketScreener
Full-screen chart
Technical analysis trends CENTRICA PLC
Short TermMid-TermLong Term
TrendsBearishBearishNeutral
Income Statement Evolution
Consensus
Sell
Buy
Mean consensus OUTPERFORM
Number of Analysts 19
Last Close Price 45,47 GBX
Average target price 62,28 GBX
Spread / Average Target 37,0%
EPS Revisions
Managers and Directors
Christopher OĺShea Group Chief Executive Officer & Executive Director
Katherine Beresford Ringrose Group Chief Financial Officer & Executive Director
Jonathan Scott Wheway Chairman
Chetan Ghosh Chief Investment Officer
Stephen Alan Michael Hester Senior Independent Director
Sector and Competitors
1st jan.Capi. (M$)
CENTRICA PLC-2.42%3 681
NATIONAL GRID PLC6.83%45 690
SEMPRA2.54%39 556
ELECTRICITÉ DE FRANCE-20.40%38 442
ENGIE-10.13%32 259
E.ON SE14.43%32 080