Charter Communications, Inc. Customer Metrics

(in thousands except ARPU and penetration, unaudited)

2020

2021

2022

1Q

2Q

3Q

4Q

FY

1Q

2Q

3Q

4Q

FY

1Q

2Q

3Q

4Q

FY

Footprint (a)

Estimated Passings

52,534

52,830

53,138

53,416

53,416

53,708

54,000

54,268

54,521

54,521

54,739

55,008

55,288

55,573

55,573

Customer Relationships (b)

Residential

27,745

28,496

28,912

29,079

29,079

29,361

29,660

29,823

29,926

29,926

30,035

29,942

29,946

29,988

29,988

Small and Medium Business ("SMB")

1,976

1,980

2,021

2,051

2,051

2,071

2,104

2,126

2,143

2,143

2,163

2,182

2,195

2,207

2,207

Total Customer Relationships

29,721

30,476

30,933

31,130

31,130

31,432

31,764

31,949

32,069

32,069

32,198

32,124

32,141

32,195

32,195

Residential

468

751

416

167

1,802

282

299

163

103

847

109

(93)

4

42

62

SMB

18

4

41

30

93

20

33

22

17

92

20

19

13

12

64

Total Customer Relationships Net Additions (Losses)

486

755

457

197

1,895

302

332

185

120

939

129

(74)

17

54

126

Total Customer Relationship Penetration of Estimated Passings (c)

56.6%

57.7%

58.2%

58.3%

58.3%

58.5%

58.8%

58.9%

58.8%

58.8%

58.8%

58.4%

58.1%

57.9%

57.9%

Monthly Residential Revenue per Residential Customer (d)

$

112.73

$

110.82

$

109.03

$

111.85

$

111.15

$

112.18

$

112.85

$

115.15

$

114.14

$

113.61

$

113.28

$

116.00

$

115.16

$

114.20

$

114.66

Monthly SMB Revenue per SMB Customer (e)

$

168.83

$

166.06

$

164.77

$

163.02

$

165.60

$

163.79

$

166.28

$

167.29

$

164.59

$

165.50

$

163.96

$

165.66

$

164.89

$

163.44

$

164.50

Residential Customer Relationships Penetration

Single Play Penetration (f)

43.6%

44.0%

44.2%

44.5%

44.5%

45.2%

45.7%

46.4%

46.7%

46.7%

47.2%

47.8%

48.5%

49.1%

49.1%

Double Play Penetration (f)

31.2%

31.7%

32.3%

32.7%

32.7%

32.6%

32.7%

32.8%

33.0%

33.0%

33.0%

33.1%

33.1%

33.1%

33.1%

Triple Play Penetration (f)

25.2%

24.3%

23.5%

22.9%

22.9%

22.2%

21.6%

20.9%

20.4%

20.4%

19.8%

19.1%

18.4%

17.8%

17.8%

% Residential Non-Video Customer Relationships

44.0%

45.1%

45.7%

46.2%

46.2%

47.3%

48.0%

48.7%

49.2%

49.2%

49.7%

50.4%

51.1%

51.7%

51.7%

Internet

Residential

25,471

26,313

26,807

27,023

27,023

27,357

27,722

27,965

28,137

28,137

28,301

28,259

28,320

28,412

28,412

SMB

1,775

1,783

1,826

1,856

1,856

1,877

1,912

1,934

1,952

1,952

1,973

1,994

2,008

2,021

2,021

Total Internet Customers

27,246

28,096

28,633

28,879

28,879

29,234

29,634

29,899

30,089

30,089

30,274

30,253

30,328

30,433

30,433

Residential

563

842

494

216

2,115

334

365

243

172

1,114

164

(42)

61

92

275

SMB

19

8

43

30

100

21

35

22

18

96

21

21

14

13

69

Total Internet Net Additions (Losses)

582

850

537

246

2,215

355

400

265

190

1,210

185

(21)

75

105

344

Video

Residential

15,550

15,652

15,705

15,639

15,639

15,483

15,420

15,287

15,216

15,216

15,093

14,853

14,642

14,497

14,497

SMB

524

516

530

561

561

579

592

604

617

617

628

642

649

650

650

Total Video Customers

16,074

16,168

16,235

16,200

16,200

16,062

16,012

15,891

15,833

15,833

15,721

15,495

15,291

15,147

15,147

Residential

(70)

102

53

(66)

19

(156)

(63)

(133)

(71)

(423)

(123)

(240)

(211)

(145)

(719)

SMB

-

(8)

14

31

37

18

13

12

13

56

11

14

7

1

33

Total Video Net Additions (Losses)

(70)

94

67

(35)

56

(138)

(50)

(121)

(58)

(367)

(112)

(226)

(204)

(144)

(686)

Voice

Residential

9,360

9,398

9,335

9,215

9,215

9,113

9,014

8,784

8,621

8,621

8,465

8,200

7,929

7,697

7,697

SMB

1,162

1,169

1,207

1,224

1,224

1,238

1,259

1,273

1,282

1,282

1,288

1,287

1,287

1,286

1,286

Total Voice Customers

10,522

10,567

10,542

10,439

10,439

10,351

10,273

10,057

9,903

9,903

9,753

9,487

9,216

8,983

8,983

Residential

(83)

38

(63)

(120)

(228)

(102)

(99)

(230)

(163)

(594)

(156)

(265)

(271)

(232)

(924)

SMB

18

7

38

17

80

14

21

14

9

58

6

(1)

-

(1)

4

Total Voice Net Additions (Losses)

(65)

45

(25)

(103)

(148)

(88)

(78)

(216)

(154)

(536)

(150)

(266)

(271)

(233)

(920)

Mobile Lines (g)

Residential

1,359

1,672

2,020

2,320

2,320

2,605

2,855

3,085

3,448

3,448

3,805

4,134

4,516

5,116

5,116

SMB

13

25

40

55

55

70

85

99

116

116

132

147

161

176

176

Total Mobile Lines

1,372

1,697

2,060

2,375

2,375

2,675

2,940

3,184

3,564

3,564

3,937

4,281

4,677

5,292

5,292

Residential

281

313

348

300

1,242

285

250

230

363

1,128

357

329

382

600

1,668

SMB

9

12

15

15

51

15

15

14

17

61

16

15

14

15

60

Total Mobile Lines Net Additions

290

325

363

315

1,293

300

265

244

380

1,189

373

344

396

615

1,728

Enterprise (h)

Enterprise Primary Service Units ("PSUs")

254

255

257

259

259

261

265

269

272

272

274

277

282

284

284

Enterprise Net Additions

2

1

2

2

7

2

4

4

3

13

2

3

5

2

12

All percentages are calculated using whole numbers. Minor differences may exist due to rounding.

See footnotes on page 5.

1

Charter Communications, Inc.

Revenue, Expenses, and Adjusted EBITDA (i) ($ in millions; unaudited)

2020

2021

2022

1Q

2Q

3Q

4Q

FY

1Q

2Q

3Q

4Q

FY

1Q

2Q

3Q

4Q

FY

Revenue

Internet

$

4,407

$

4,530

$

4,722

$

4,862

$

18,521

$

5,086

$

5,221

$

5,363

$

5,424

$

21,094

$

5,452

$

5,562

$

5,571

$

5,637

$

22,222

Video

4,422

4,371

4,221

4,418

17,432

4,344

4,378

4,502

4,406

17,630

4,346

4,484

4,379

4,251

17,460

Voice

457

451

449

449

1,806

399

394

409

396

1,598

391

398

391

379

1,559

Residential Revenue

9,286

9,352

9,392

9,729

37,759

9,829

9,993

10,274

10,226

40,322

10,189

10,444

10,341

10,267

41,241

Small and Medium Business

996

983

988

997

3,964

1,012

1,042

1,062

1,054

4,170

1,059

1,080

1,082

1,080

4,301

Enterprise

622

606

617

623

2,468

638

636

656

643

2,573

661

669

673

674

2,677

Commercial Revenue

1,618

1,589

1,605

1,620

6,432

1,650

1,678

1,718

1,697

6,743

1,720

1,749

1,755

1,754

6,978

Advertising Sales

365

249

460

625

1,699

344

411

391

448

1,594

383

460

481

558

1,882

Mobile

258

310

368

428

1,364

492

519

535

632

2,178

690

726

750

876

3,042

Other

211

196

214

222

843

207

201

228

209

845

218

219

223

219

879

Total Revenue

$

11,738

$

11,696

$

12,039

$

12,624

$

48,097

$

12,522

$

12,802

$

13,146

$

13,212

$

51,682

$

13,200

$

13,598

$

13,550

$

13,674

$

54,022

Y/Y Growth

4.8%

3.1%

5.1%

7.3%

5.1%

6.7%

9.5%

9.2%

4.7%

7.5%

5.4%

6.2%

3.1%

3.5%

4.5%

Costs and Expenses

Programming

$

2,892

$

2,873

$

2,727

$

2,909

$

11,401

$

2,988

$

2,978

$

2,983

$

2,895

$

11,844

$

2,977

$

2,972

$

2,871

$

2,800

$

11,620

Regulatory, Connectivity and Produced Content

551

488

612

532

2,183

600

668

634

592

2,494

556

599

587

561

2,303

Costs to Service Customers

1,848

1,848

1,902

1,874

7,472

1,804

1,827

1,899

1,863

7,393

1,899

1,920

1,982

1,971

7,772

Marketing

766

719

788

758

3,031

751

741

788

791

3,071

826

806

861

846

3,339

Mobile

374

413

456

522

1,765

572

586

607

724

2,489

760

797

846

982

3,385

Other Expense (j)

911

866

915

1,035

3,727

862

982

949

968

3,761

969

995

991

1,032

3,987

Total Operating Costs and Expenses (j)

$

7,342

$

7,207

$

7,400

$

7,630

$

29,579

$

7,577

$

7,782

$

7,860

$

7,833

$

31,052

$

7,987

$

8,089

$

8,138

$

8,192

$

32,406

Adjusted EBITDA (i)

Adjusted EBITDA (i)

$4,396

$4,489

$4,639

$4,994

$

18,518

$4,945

$5,020

$5,286

$5,379

$

20,630

$5,213

$5,509

$5,412

$5,482

$

21,616

Y/Y Growth

8.4%

7.3%

13.6%

10.2%

9.9%

12.5%

11.8%

13.9%

7.7%

11.4%

5.4%

9.7%

2.4%

1.9%

4.8%

Adjusted EBITDA Margin (i)

37.4%

38.4%

38.5%

39.6%

38.5%

39.5%

39.2%

40.2%

40.7%

39.9%

39.5%

40.5%

39.9%

40.1%

40.0%

Adjusted EBITDA(i) is a non-GAAP term. See page 4 for the reconciliation of Adjusted EBITDA(i) to net income attributable to Charter shareholders as defined by GAAP.

All percentages are calculated using whole numbers. Minor differences may exist due to rounding. See footnotes on page 5.

2

Charter Communications, Inc. Capital Expenditures

($ in millions; unaudited)

2020

2021

2022

1Q

2Q

3Q

4Q

FY

1Q

2Q

3Q

4Q

FY

1Q

2Q

3Q

4Q

FY

Capital Expenditures

Customer premise equipment (k)

$

463

$

518

$

520

$

501

$

2,002

$

489

$

494

$

513

$

471

$

1,967

$

469

$

560

$

577

$

603

$

2,209

Scalable infrastructure (l)

170

385

424

499

1,478

411

437

375

454

1,677

371

389

418

613

1,791

Line extensions (m)

343

422

439

437

1,641

399

400

392

451

1,642

542

694

826

928

2,990

Success Based

976

1,325

1,383

1,437

5,121

1,299

1,331

1,280

1,376

5,286

1,382

1,643

1,821

2,144

6,990

Upgrade/Rebuild (n)

129

155

175

156

615

145

161

178

222

706

146

181

208

310

845

Support capital (o)

356

397

456

470

1,679

377

389

403

474

1,643

329

369

377

466

1,541

Total capital expenditures

$

1,461

$

1,877

$

2,014

$

2,063

$

7,415

$

1,821

$

1,881

$

1,861

$

2,072

$

7,635

$

1,857

$

2,193

$

2,406

$

2,920

$

9,376

Of which: Commercial services

$

261

$

323

$

358

$

383

$

1,325

$

333

$

397

$

353

$

362

$

1,445

$

365

$

376

$

369

$

401

$

1,511

Capital expenditures included in total related to:

Capital expenditures, excluding line extensions

$

1,118

$

1,455

$

1,575

$

1,626

$

5,774

$

1,422

$

1,481

$

1,469

$

1,621

$

5,993

$

1,315

$

1,499

$

1,580

$

1,992

$

6,386

Line extensions (m)

343

422

439

437

1,641

399

400

392

451

1,642

542

694

826

928

2,990

Total capital expenditures

$

1,461

$

1,877

$

2,014

$

2,063

$

7,415

$

1,821

$

1,881

$

1,861

$

2,072

$

7,635

$

1,857

$

2,193

$

2,406

$

2,920

$

9,376

Capital expenditures included in total related to:

Core cable(p)

$

1,374

$

1,752

$

1,875

$

1,906

$

6,907

$

1,709

$

1,757

$

1,742

$

1,945

$

7,153

$

1,551

$

1,741

$

1,785

$

2,132

$

7,209

Mobile

87

125

139

157

508

112

124

119

127

482

74

95

96

111

376

Rural construction initiative(q)

-

-

-

-

-

-

-

-

-

-

232

357

525

677

1,791

Total capital expenditures

$

1,461

$

1,877

$

2,014

$

2,063

$

7,415

$

1,821

$

1,881

$

1,861

$

2,072

$

7,635

$

1,857

$

2,193

$

2,406

$

2,920

$

9,376

See footnotes on page 5.

3

Charter Communications, Inc.

Reconciliation of Non-GAAP Measures to GAAP Measures ($ in millions; unaudited)

2020

2021

2022

1Q

2Q

3Q

4Q

FY

1Q

2Q

3Q

4Q

FY

1Q

2Q

3Q

4Q

FY

Reconciliation

Net income attributable to Charter shareholders

$

396

$

766

$

814

$

1,246

$

3,222

$

807

$

1,020

$

1,217

$

1,610

$

4,654

$

1,203

$

1,471

$

1,185

$

1,196

$

5,055

Plus:

Net income attributable to noncontrolling interest

71

110

118

155

454

114

138

190

224

666

186

237

182

189

794

Interest expense, net

980

957

946

965

3,848

983

1,004

1,016

1,034

4,037

1,060

1,109

1,160

1,227

4,556

Income tax expense

29

166

177

254

626

216

281

347

224

1,068

345

489

360

419

1,613

Depreciation and amortization

2,497

2,428

2,370

2,409

9,704

2,441

2,354

2,270

2,280

9,345

2,294

2,240

2,177

2,192

8,903

Stock compensation expense

90

90

83

88

351

134

100

98

98

430

147

104

109

110

470

Other (income) expenses, net

333

(28)

131

(123)

313

250

123

148

(91)

430

(22)

(141)

239

149

225

Adjusted EBITDA (i)

$

4,396

$

4,489

$

4,639

$

4,994

$

18,518

$

4,945

$

5,020

$

5,286

$

5,379

$

20,630

$

5,213

$

5,509

$

5,412

$

5,482

$

21,616

Net cash flows from operating activities

$

3,220

$

3,529

$

3,664

$

4,149

$

14,562

$

3,751

$

3,999

$

4,263

$

4,226

$

16,239

$

3,647

$

3,734

$

3,757

$

3,787

$

14,925

Less:

Purchases of property, plant and equipment

(1,461)

(1,877)

(2,014)

(2,063)

(7,415)

(1,821)

(1,881)

(1,861)

(2,072)

(7,635)

(1,857)

(2,193)

(2,406)

(2,920)

(9,376)

Change in accrued expenses related to capital expenditures

(388)

214

104

(7)

(77)

(75)

(50)

74

131

80

10

118

156

269

553

Free cash flow (i)

$

1,371

$

1,866

$

1,754

$

2,079

$

7,070

$

1,855

$

2,068

$

2,476

$

2,285

$

8,684

$

1,800

$

1,659

$

1,507

$

1,136

$

6,102

See page 2 for detail of the components included within Adjusted EBITDA (i).

The above schedule is presented in order to reconcile Adjusted EBITDA (i) and free cash flow (i), non-GAAP measures, to the most directly comparable GAAP measures in accordance with Section 401(b) of the Sarbanes-Oxley Act. See footnotes on page 5.

4

Charter Communications, Inc.

Notes

  1. Passings represent our estimate of the number of units, such as single family homes, apartment and condominium units and small and medium business and enterprise sites passed by our cable distribution network in the areas where we offer service. These estimates are based upon the information available at this time and are updated for all periods presented when new information becomes available.
  2. Customer relationships include the number of customers that receive one or more levels of service, encompassing Internet, video and voice services, without regard to which service(s) such customers receive. Customers who reside in residential multiple dwelling units ("MDUs") and that are billed under bulk contracts are counted based on the number of billed units within each bulk MDU. Total customer relationships exclude enterprise and mobile-only customer relationships.
  3. Penetration represents residential and SMB customers as a percentage of estimated passings. Penetration excludes mobile-only customers.
  4. Monthly residential revenue per residential customer is calculated as total residential quarterly revenue divided by three divided by average residential customer relationships during the respective quarter and excludes mobile revenue and customers.
  5. Monthly SMB revenue per SMB customer is calculated as total SMB quarterly revenue divided by three divided by average SMB customer relationships during the respective quarter and excludes mobile revenue and customers.
  6. Single play, double play and triple play penetration represents the number of residential single play, double play and triple play customers, respectively, as a percentage of residential customer relationships, excluding mobile.
  7. Mobile lines include phones and tablets which require one of our standard rate plans (e.g., "Unlimited" or "By the Gig"). Mobile lines exclude wearables and other devices that do not require standard phone rate plans.
  8. Enterprise PSUs represents the aggregate number of fiber service offerings counting each separate service offering at each customer location as an individual PSU.
  9. Adjusted EBITDA is defined as net income attributable to Charter shareholders plus net income attributable to noncontrolling interest, net interest expense, income taxes, depreciation and amortization, stock compensation expense, other (income) expenses, net and other operating (income) expenses, net such as special charges and (gain) loss on sale or retirement of assets. As such, it eliminates the significant non-cash depreciation and amortization expense that results from the capital-intensive nature of our businesses as well as other non-cash or special items, and is unaffected by our capital structure or investment activities. Free cash flow is defined as net cash flows from operating activities, less capital expenditures and changes in accrued expenses related to capital expenditures.
  10. Other expense excludes stock compensation expense. Total operating costs and expenses excludes stock compensation expense, depreciation and amortization and other operating (income) expenses, net.
  11. Customer premise equipment includes costs incurred at the customer residence to secure new customers and revenue generating units, including customer installation costs and customer

premise equipment (e.g., digital receivers and cable modems, etc.).

  1. Scalable infrastructure includes costs, not related to customer premise equipment or our network, to secure growth of new customers and revenue generating units, or provide service enhancements (e.g., headend equipment).
  1. Line extensions include network costs associated with entering new service areas (e.g., fiber/coaxial cable, amplifiers, electronic equipment, make-ready and design engineering).
  1. Upgrade/rebuild includes costs to modify or replace existing fiber/coaxial cable networks, including betterments.
  2. Support capital includes costs associated with the replacement or enhancement of non-network assets due to technological and physical obsolescence (e.g., non-network equipment, land, buildings and vehicles).
  3. Core cable represents total capital expenditures excluding mobile and rural construction initiative capital expenditures.
  4. The rural construction initiative subcategory includes expenditures associated with our Rural Construction Initiative (for which separate reporting was initiated in 2022), excluding customer premise equipment and installation.

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Charter Communications Inc. published this content on 25 January 2023 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 27 January 2023 13:28:08 UTC.