The following discussion and analysis should be read in conjunction with the
consolidated financial statements and notes thereto. References herein to
"Notes" refer to the Notes to our consolidated financial statements. Each of the
periods presented had fifty-two weeks.
EXECUTIVE OVERVIEW
Chico's FAS is a Florida-based fashion company founded in 1983 on Sanibel
Island, Florida. The Company reinvented the fashion retail experience by
creating fashion communities anchored by service, which put the customer at the
center of everything we do. As one of the leading fashion retailers in North
America, Chico's FAS is a company of three unique brands operating under the
Chico's, White House Black Market ("WHBM") and Soma brand names - each thriving
in their own white space, founded by women, led by women, providing solutions
that millions of women say give them confidence and joy. As of January 30, 2021,
we operated 1,302 stores across 46 states, Puerto Rico and the United States
("U.S.") Virgin Islands, and sold merchandise through 68 international franchise
locations in Mexico and 2 domestic airport locations. We sometimes refer to our
Chico's and WHBM brands collectively as our "Apparel Group" and refer to our
Soma and TellTale brands collectively as "Soma." Our distinct lifestyle brands
typically serve the needs of fashion-savvy women 35 years and older. We earn
revenue and generate cash through the sale of merchandise in our domestic retail
stores, our various Company-operated e-commerce websites, our call center (which
takes orders for all of our brands), through unaffiliated franchise partners and
through third-party channels.
We utilize an integrated, omnichannel approach to managing our business. We want
our customers to experience our brands holistically and to view the various
retail channels we operate as a single, integrated experience rather than as
separate sales channels operating independently. This approach allows our
customers to browse, purchase, return or exchange our merchandise through
whatever sales channel and at whatever time is most convenient. As a result, we
track total sales and comparable sales on a combined basis.
Exit of Canada Frontline Operations
On July 30, 2020, Chico's FAS Canada, Co., an immaterial subsidiary of the
Company, filed for bankruptcy with the Ontario, Canada office of the
Superintendent in Bankruptcy. This action resulted in the permanent closure of
four Chico's and six WHBM boutiques in Ontario, Canada. The permanent closure of
the Canadian boutiques, which constitute all of the Company's Canadian
boutiques, was part of the Company's ongoing cost-savings measures taken to
mitigate the impact of the novel strain of coronavirus ("COVID-19") pandemic
(the "COVID-19 pandemic" or the "pandemic") and address the operational and
financial challenges associated with operating in Canada. In connection with
this effort, in the second quarter of fiscal 2020, we exited our Canada
frontline operations and recorded on a net basis a non-material charge,
including the realization of a cumulative foreign currency translation
adjustment.

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Select Financial Results
The following table depicts select financial results for fiscal 2020, 2019 and
2018:
                                                  Fiscal 2020               Fiscal 2019              Fiscal 2018
                                                         (dollars in millions, except per share amounts)
Net sales                                     $           1,324          $         2,038          $         2,131
Significant non-cash charges (1):
Inventory write-offs (2)                                     55                        -                        -
Long-lived store asset impairment
(2)(3)                                                       21                        -                        -
Right of use store asset impairment (2)                       2                        -                        -
Other long-lived asset impairment
(2)(4)                                                        8                        -                        -
Other right of use asset impairment (2)                       2                        -                        -
Goodwill impairment (2)                                      80                        -                        -
Indefinite-lived asset impairment (2)                        34                        -                        -
Deferred tax asset valuation allowance                       32                        -                        -

(Loss) income from operations                              (457)                     (12)                      44
Net (loss) income                                          (360)                     (13)                      36
Net (loss) income per common and common
equivalent share-diluted                                  (3.11)                   (0.11)                    0.28


(1) All significant charges relate to the impact of the pandemic. Less
significant charges that may have been incurred are not reflected in the table
above.
(2) Presented pre-tax.
(3) Primarily includes impairment on leasehold improvements at certain
underperforming stores.
(4) Includes impairment on capitalized implementation costs related to our cloud
computing arrangements and other technology-related assets.
Financial Results
Loss per diluted share for fiscal 2020 was $3.11 compared to loss per diluted
share of $0.11 in fiscal 2019. The fiscal 2020 net loss includes approximately
$200 million in significant after-tax non-cash charges. The fiscal 2019 net loss
includes the unfavorable impact of accelerated depreciation charges of
approximately $8 million, after-tax, related to our retail fleet optimization
plan and severance and other related net charges (collectively, "Severance
Charges") of approximately $2 million, after-tax, in connection with actions
taken to reposition our then organizational structure. The fiscal 2018 net
income includes the unfavorable impact of accelerated depreciation and
impairment charges of approximately $8 million, after-tax, related to our retail
fleet optimization plan, partially offset by the favorable tax benefit of
approximately $5 million related to the Tax Cuts and Jobs Act of 2017 (the "Tax
Act").
Current Trends
During fiscal 2020, the Company experienced varying degrees of business
disruptions as a result of the pandemic, which had a material adverse impact on
our business operations and operating results and operating cash flows during
fiscal 2020. In response to the pandemic, the Company took actions to reinforce
its financial position and liquidity. Specific actions include: significantly
reducing capital and expense structures, centralizing key functions to create a
nimbler organization to better align costs with expected sales; suspending the
quarterly dividend commencing April 2020; aligning inventory receipts with
expected demand; partnering with suppliers and vendors to reduce operating costs
and extend payment terms; and reviewing real estate and actively negotiating
with landlords to deliver rent relief in the form of reductions, abatements and
other concessions. The Company also amended and extended its credit facility to
strengthen its liquidity and enhance its financial stability. Furthermore, our
financial position and liquidity are being bolstered by robust digital
performance across all brands. As discussed in more detail in Item 1A "Risk
Factors" of this Annual Report on Form 10-K, the Company is subject to certain
risks and uncertainties. There can be no assurance that the actual future
results, performance, benefits, or achievements that we expect from our
strategies, systems, initiatives, or products, including our measures to
mitigate the operating and financial impact of the pandemic, will occur.
  The Company remains confident that it currently has sufficient liquidity to
repay its obligations as they become due for the foreseeable future and the
Company continues to execute on its cost savings initiatives, among other
liquidity measures. However, the extent to which the pandemic impacts our
business operations, financial results, and liquidity will depend on numerous
evolving factors that we may not be able to accurately predict or assess,
including, but not limited to, the duration and scope of the pandemic; our
response to and ability to mitigate the impact of the pandemic; the negative
impact the pandemic has
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on global and regional economies and economic activity, including the duration
and magnitude of its impact on unemployment rates and consumer discretionary
spending; its short- and longer-term impact on the levels of consumer
confidence; the ability of our suppliers, vendors and customers to successfully
address the impacts of the pandemic; actions governments, businesses and
individuals take in response to the pandemic; and how quickly economies recover
after the pandemic subsides.
Fiscal 2020 Business Highlights
The Company's fiscal 2020 highlights include:
•Rapid transformation into a digital-first company: Chico's FAS fast-tracked
numerous innovation and digital technology investments. These investments drove
higher consumer engagement and a year-over-year digital sales increase of 17.5%,
led by Soma's digital sales increase of 72%.
•Gained sales momentum at Soma: Soma generated comparable sales growth for the
last seven months in fiscal 2020, and according to market research firm NPD,
Group Inc., for the 12 months ended January 2021, Soma's growth exceeded that of
the U.S. apparel market and the market leader for non-sport bras and panties,
and was in the top five brands overall in the sleepwear market. We believe this
is compelling evidence Soma is well positioned and on track to accelerate recent
market share gains.
•Implementation of enhanced marketing efforts drove traffic as well as new
customers: Newly acquired customers were retained at a meaningfully higher rate
than in fiscal 2019. The average age of new customers dropped 10 years for
Chico's and eight years for Soma, and the average age of new WHBM customers
complemented the current target customer, reinforcing the runway for all three
brands.
•Improved apparel product and acceptance: The Company relaunched Zenergy in
Chico's with new fabrications, styling and marketing, and also increased its
gifting assortment and key item depth which showed positive results. At WHBM,
the brand pivoted to casualization and launched luxe weekend alongside new
runway leggings and a focus on denim that resonated well with customers.
•Enhanced liquidity and financial flexibility: The Company amended and extended
its credit facility to $300 million and ended the year with a solid cash
position of $109 million of cash and cash equivalents.
•Obtained meaningful rent reductions and strengthened the Company's real estate
position: Chico's FAS obtained landlord commitments of $65 million in rent
abatements and reductions and further rationalized its real estate position by
permanently closing an incremental 40 underperforming locations.
•Realized significant cost savings: The Company substantially streamlined the
organization and permanently reduced its cost structure to more efficiently
support the business, resulting in approximately $235 million of annual savings
in fiscal 2020, or 23% greater than its original plan, with the expectation that
certain of these cost savings initiatives will benefit future years and reflect
a cultural shift in how the business is managed.
Fiscal 2021 Outlook
Given the ongoing market disruption caused by the pandemic and related
uncertainty on timing and extent of the market recovery, the Company is not
providing specific fiscal 2021 first-quarter or full-year financial guidance at
this time.
The Company is, however, providing information on its planning expectations for
the coming year. At this time, the Company expects to benefit from the COVID-19
vaccine rollout, particularly given its customer base, and is planning for
consolidated sales trends to improve in the back half of the year. Consolidated
sales trends for the first half of the year are expected to be largely in line
with reported third and fourth quarter fiscal 2020 results. By brand, the
Company expects continued strong performance at Soma, with performance at
Chico's and WHBM consistent with market expectations and all brands benefiting
from the COVID-19 vaccine rollout. We expect our ongoing investment in the
digital channel to deliver continued sales growth.
Cost savings realized in fiscal 2020 are expected to be maintained in fiscal
2021. The Company is continuing to implement supply chain efficiencies and
intends to maintain stringent inventory controls, with fiscal 2021 first quarter
inventories planned down 30% to last year, which are expected to support
improving current margin levels.
To further optimize its store footprint and improve profitability, in fiscal
2021, the Company will continue to emphasize its growing digital channel and
anticipates rolling out "store-in-store" opportunities for the Soma brand in 50
Chico's boutiques.The Company anticipates closing 40 to 45 stores in fiscal
2021.
Key Performance Indicators
  In assessing the performance of our business, we consider a variety of key
performance and financial measures to evaluate our business, develop financial
forecasts and make strategic decisions. These key measures include comparable
sales,
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gross margin as a percent of sales, diluted earnings per share and return on net
assets ("RONA"). The following describes these measures.
Comparable Sales
Comparable sales is an omnichannel measure of the amount of sales generated from
products the Company sells directly to the consumer relative to the amount of
sales generated in the comparable prior-year period. Comparable sales is defined
as sales from stores open for the preceding twelve months, including stores that
have been expanded, remodeled or relocated within the same general market and
includes online and catalog sales, and beginning in the third quarter of fiscal
2019, includes international sales. The Company has historically viewed
comparable sales as a key performance indicator to measure the performance of
our business, however, due to varying degrees of business disruptions and
periods of store closures or stores operating at reduced hours as a result of
the pandemic during fiscal 2020, we do not believe this is a meaningful measure
for fiscal 2020.
Gross Margin as a Percentage of Net Sales
Gross margin as a percentage of net sales is computed as gross margin divided by
net sales. We believe gross margin as a percentage of net sales is a primary
metric to measure the performance of our business as it is used to determine the
value of incremental sales, and to guide pricing and promotion decisions.
Diluted Earnings per Share
Earnings per share is determined using the two-class method when it is more
dilutive than the treasury stock method. Basic earnings per share is computed by
dividing net income available to common shareholders by the weighted-average
number of common shares outstanding during the period, including participating
securities. Diluted earnings per share reflects the dilutive effect of potential
common shares from non-participating securities such as stock options,
performance stock units and restricted stock units. Whereas basic earnings per
share serves as an indicator of the Company's profitability, we believe diluted
earnings per share is a primary metric provided it gauges the Company's quality
of earnings per share assuming all potential common shares from
non-participating securities are exercised.
Return on Net Assets
RONA is defined as (a) net income divided by (b) the "five-point average" (based
on balances at the beginning of the first quarter plus the final balances for
each quarter of the fiscal year) of net working capital less cash and marketable
securities plus fixed assets. We believe RONA is a primary metric as it helps to
determine how well the Company is utilizing its assets. As such, a higher RONA
could indicate that the Company is using its assets and working capital
efficiently and effectively.
RESULTS OF OPERATIONS
Net (Loss) Income and Net (Loss) Income Per Diluted Share
For fiscal 2020, the Company reported a net loss of $360 million, or $3.11 loss
per diluted share, compared to a net loss for fiscal 2019 of $13 million, or
$0.11 loss per diluted share. Results for fiscal 2020 were significantly
impacted by the pandemic and included the following non-cash charges:
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                                   Summary of Significant Non-Cash Charges (1)
                                                                                      Fiscal 2020
                                                                         Amount (2)             % of Net Sales
                                                                               (dollars in millions) (2)

Gross margin:
Inventory write-offs (3)                                              $           55                       4.2  %
Long-lived store asset impairment (3)(4)                                          21                       1.6
Right of use store asset impairment (3)                                            2                       0.2
Total significant charges impacting gross margin                                  79                       6.0
Selling, general and administrative expenses:
Other long-lived asset impairment (3)(5)                                           8                       0.6
Other right of use asset impairment (3)                                            2                       0.1

Total charges impacting selling, general and administrative expenses

       10                       0.7
Goodwill and intangible impairment charges:
Goodwill impairment (3)                                                           80                       6.1
Indefinite-lived asset impairment (3)                                             34                       2.6
Total goodwill and intangible impairment charges                                 114                       8.7
Income tax benefit:
Deferred tax asset valuation allowance                                            32                       2.4
Total charges impacting income tax benefit                                        32                       2.4
Total significant non-cash charges                                    $          235                      17.8  %


(1) All significant charges relate to the impact of the pandemic. Less
significant charges that may have been incurred are not reflected in the table
above.
(2) May not foot due to rounding.
(3) Presented pre-tax.
(4) Primarily includes impairment on leasehold improvements at certain
underperforming stores.
(5) Includes impairment on capitalized implementation costs related to our cloud
computing arrangements and other technology-related assets.
Net loss for fiscal 2019 was $13 million, or $0.11 loss per diluted share,
compared to net income for fiscal 2018 of $36 million, or $0.28 loss per diluted
share. The fiscal 2019 net loss includes the unfavorable impact of accelerated
depreciation charges of approximately $8 million, after-tax, related to our
retail fleet optimization plan and Severance Charges of approximately $2
million, after-tax, related to our then revised organizational structure. Fiscal
2018 net income includes the unfavorable impact of impairment and accelerated
depreciation charges of approximately $8 million, after-tax, related to our
retail fleet optimization plan, partially offset by the favorable tax benefit of
approximately $5 million related to the Tax Act.
Net Sales
The following table depicts net sales by Chico's, WHBM and Soma in dollars and
as a percentage of total net sales for fiscal 2020, 2019 and 2018:

                       Fiscal 2020          %         Fiscal 2019          %         Fiscal 2018          %

                                                      (dollars in millions) (1)
    Chico's           $        596        45.0  %    $      1,045        51.3  %    $      1,099        51.6  %
    WHBM                       376        28.4                627        30.8                695        32.6
    Soma                       352        26.6                365        17.9                338        15.8
    Total net sales   $      1,324       100.0  %    $      2,038       100.0  %    $      2,131       100.0  %

(1) May not foot due to rounding.


  For fiscal 2020, net sales were $1.3 billion compared to $2.0 billion in
fiscal 2019. This 35.0% decrease primarily reflects disruptions related to the
pandemic, including temporary store closures or stores operating at reduced
hours during fiscal 2020, reduced in-store traffic, changing consumer patterns
and the impact of 39 net store closures since fiscal 2019, partially offset by
strong double-digit growth in digital sales.
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For fiscal 2019, net sales were $2.0 billion compared to $2.1 billion in fiscal
2018. This decrease of 4.4% reflects a comparable sales decline of 3.4% as well
as the impact of 77 net store closures since fiscal 2018. The comparable sales
decline was driven by lower average dollar sale and a decrease in transaction
count.
The Company is not providing comparable sales figures for fiscal 2020 as it is
not a meaningful measure due to the significant impact of store closures during
the first half of fiscal 2020 as a result of the pandemic.
Cost of Goods Sold/Gross Margin
The following table depicts cost of goods sold and gross margin in dollars and
gross margin as a percentage of total net sales for fiscal 2020, 2019 and 2018:
                                     Fiscal 2020       Fiscal 2019       Fiscal 2018

                                                  (dollars in millions)
          Cost of goods sold        $     1,140       $     1,336       $     1,368
          Gross margin              $       184       $       702       $       763
          Gross margin percentage          13.9  %           34.4  %           35.8  %


                     [[Image Removed: chs-20210130_g2.jpg]]
For fiscal 2020, gross margin was $184 million, or 13.9% of net sales, compared
to $702 million, or 34.4% of net sales, in fiscal 2019. The decrease in gross
margin rate primarily reflects lower maintained margin including pre-tax
inventory write-offs of $55 million, or 4.2% of net sales, the impact of
temporary store closures or stores operating at reduced hours which resulted in
deleverage of fixed occupancy costs, and store impairment charges of $23
million, or 1.8% of net sales.
For fiscal 2019, gross margin was $702 million, or 34.4%, compared to $763
million, or 35.8%, in fiscal 2018. This 140-basis point decrease primarily
reflects charges related to our omnichannel programs, the clearance of
merchandise and the impact of incremental tariffs on maintained margin incurred
in the second half of fiscal 2019.
Selling, General and Administrative Expenses
The following table depicts selling, general and administrative ("SG&A")
expenses, which includes store and direct operating expenses, marketing expenses
and NSSC expenses, in dollars and as a percentage of total net sales for fiscal
2020, 2019 and 2018:
                                                 Fiscal 2020      Fiscal 2019      Fiscal 2018

                                                             (dollars in millions)

Selling, general and administrative expenses $ 527 $ 714

$ 720


 Percentage of total net sales                        39.8  %          35.0 

% 33.8 %

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                     [[Image Removed: chs-20210130_g3.jpg]]
For fiscal 2020, SG&A was $527 million, or 39.8%, compared to $714 million, or
35.0%, in fiscal 2019. This $187 million decrease primarily reflects the
Company's ongoing expense reduction initiatives to align its cost structure with
sales, partially offset by the impact of pre-tax impairments charges of $10
million, or 0.7% of net sales, related to other asset impairments as reflected
in the Summary of Significant Non-Cash Charges table herein.
For fiscal 2019, SG&A was $714 million, or 35.0%, compared to $720 million, or
33.8%, in fiscal 2018. This $6 million decrease primarily reflects a reduction
in employee-related costs, partially offset by investments in marketing.
Retail Fleet Optimization Plan
In fiscal 2018, the Company announced a retail fleet optimization plan to
rebalance the mix between our physical store presence and our digital network.
Stores support the digital strategy and give us an enhanced presence. In fiscal
2019, the Company recorded pre-tax accelerated depreciation charges within cost
of goods sold of approximately $11 million associated with this retail fleet
optimization plan. The fiscal 2019 after-tax impact of these charges was
approximately $8 million. In fiscal 2018, the Company recorded pre-tax
accelerated depreciation and impairment charges within cost of goods sold of
approximately $1 million and $9 million, respectively. The fiscal 2018 after-tax
impact of these charges was approximately $8 million. Accelerated depreciation
of property and equipment for fiscal 2020 was immaterial.
To further support the digital strategy and improve store productivity, we
anticipate closing 40 to 45 stores in fiscal 2021.
  Income Taxes
The effective tax rate for fiscal 2020, 2019 and 2018 was 21.7%, (6.7)% and
17.8%, respectively. The fiscal 2020 effective tax rate primarily reflects a
rate differential due to benefits provided under the Coronavirus Aid, Relief,
and Economic Security ("CARES") Act, partially offset by the unfavorable impact
of the Company's book goodwill impairment charge and the valuation allowance
against the Company's deferred tax assets in fiscal 2020. The fiscal 2019
effective tax rate primarily reflects an income tax benefit on an annual
operating loss, offset by an unfavorable fiscal 2018 provision-to-return
adjustment, a valuation allowance on certain deferred tax assets for charitable
contribution carryforwards and employee share-based compensation expense. The
fiscal 2018 effective tax rate reflects benefits from the Tax Act which includes
the lower federal statutory rate of 21% compared to a fiscal 2017 blended
federal tax rate of 33.8% due to the timing of the effective date of the Tax
Act. The fiscal 2018 effective tax rate also reflects approximately $5 million
of transitional tax reform benefits related to fiscal 2017, partially offset by
an approximate $1 million increase in tax expense related to the accounting for
employee share-based compensation expense. Excluding the aforementioned
favorable and unfavorable impacts to the effective tax rates, the fiscal 2020,
2019 and 2018 effective tax rate provisions would have been 21.7%, 26.4% and
25.8%.
Cash, Marketable Securities and Debt
At the end of fiscal 2020, cash and marketable securities totaled $109 million.
Debt at the end of fiscal 2020 totaled $149 million, remaining unchanged from
the end of the first quarter of fiscal 2020. Cash and marketable securities of
$109 million at the end of fiscal 2020 reflects $38 million in rent settlements
made to landlords during the fourth quarter of fiscal 2020.
Inventories
At the end of fiscal 2020, inventories totaled $204 million compared to $247
million at the end of fiscal 2019. This $43 million decrease, or 17.3%,
primarily reflects inventory assortments better aligned to consumer demand.
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Income Tax Receivable
At the end of fiscal 2020, our consolidated balance sheet reflected a
$55 million income tax receivable related to the recovery of Federal income
taxes paid and other tax law changes as a result of the CARES Act.
Liquidity and Capital Resources
Overview
In response to the pandemic, the Company has taken actions to reinforce its
financial position and liquidity. Specific actions include: significantly
reducing capital and expense structures, centralizing key functions to create a
nimbler organization to better align costs with expected sales; suspending the
quarterly dividend commencing April 2020; aligning inventory receipts with
expected demand; partnering with suppliers and vendors to reduce operating costs
and extend payment terms; and reviewing real estate and actively negotiating
with landlords to deliver rent relief in the form of reductions, abatements and
other concessions. In October 2020, the Company also amended and extended its
credit facility to strengthen its liquidity and enhance its financial stability.
The Company anticipates satisfying its material cash requirements from its cash
flows from operating activities, our cash and marketable securities on hand,
capacity within our credit facility and other liquidity options.
Our ongoing capital requirements will continue to be primarily for enhancing and
expanding our omnichannel capabilities, including investments in our stores;
information technology; and supply chain.
The following table summarizes cash flows for fiscal 2020, 2019 and 2018:
                                                         Fiscal 2020           Fiscal 2019           Fiscal 2018

                                                                        (dollars in millions) (1)
Net cash (used in) provided by operating activities    $        (98)         $         33          $        158
Net cash provided by (used in) investing activities              34                   (36)                  (56)
Net cash provided by (used in) financing activities              91                   (58)                 (138)

Net increase (decrease) in cash and cash equivalents $ 27

$ (60) $ (36)

(1) May not foot due to rounding.



Operating Activities
Net cash used in operating activities in fiscal 2020 was $98 million compared to
net cash provided by operating activities of $33 million for fiscal 2019. The
change in net cash used in operating activities primarily reflects the fiscal
2020 net loss, partially offset by the suspension or reduction of rent payments
commencing in April 2020 and reduced operational spending as sales declined.
Net cash provided by operating activities in fiscal 2019 was $33 million
compared to $158 million for fiscal 2018. This $125 million decrease primarily
reflects lower fiscal 2019 net income, a decline in share-based compensation and
investments in cloud computing arrangement ("CCA") service contracts and Soma
inventory to fund growth.
Investing Activities
Net cash provided by investing activities for fiscal 2020 was $34 million
compared to net cash used in investing activities of $36 million for fiscal
2019, reflecting a $47 million increase in net proceeds from the sale of
marketable securities and reduced capital spend.
Net cash used in investing activities for fiscal 2019 was $36 million compared
to $56 million for fiscal 2018, primarily reflecting a $20 million decrease in
purchases of property and equipment as we continue to invest in CCA service
contracts.
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  Financing Activities
Net cash provided by financing activities for fiscal 2020 was $91 million
compared to net cash used in financing activities of $58 million in fiscal 2019,
primarily reflecting a $122 million increase in net proceeds from borrowings and
the suspension of dividend payments commencing in April 2020. In fiscal 2020, we
paid one cash dividend at $0.09 per share on our common stock, totaling $11
million, and received approximately $0.4 million in proceeds from issuing
approximately 2 million shares related to employee stock ownership plans.
Net cash used in financing activities for fiscal 2019 was $58 million compared
to $138 million in fiscal 2018, primarily reflecting an $81 million decrease in
share repurchases. In fiscal 2019, we paid four cash dividends at $0.0875 per
share on our common stock, totaling $41 million, and received approximately $1
million in proceeds from issuing approximately 2 million shares related to
employee stock ownership plans.
  Store and Franchise Activity
During fiscal 2020, we had 39 net permanent store closures, consisting of 12
Chico's stores, 24 WHBM stores and 3 Soma stores. As of January 30, 2021, the
Company's franchise operations consisted of 68 international retail locations in
Mexico and 2 domestic airport locations.
In fiscal 2018, the Company announced a retail fleet optimization plan to
rebalance the mix between our physical store presence and our digital network.
We have continued to refine that strategy, particularly in light of the
pandemic.
Stores continue to be an important part of our omnichannel strategy, and digital
sales are higher in markets where we have a retail presence, but we intend to
continue rationalizing our real estate portfolio, reflecting our emphasis on
digital and our priority for higher profitability standards. We are currently
driving store sales with less inventory and increased productivity. We have
closed 40 underperforming locations since the beginning of fiscal 2020 and ended
the fiscal year with 1,302 boutiques. We will continue to shrink our store base
to align with these standards, primarily as leases come due, lease kickouts are
available, or buyouts make economic sense. We have strong lease flexibility with
nearly 60% of our leases coming up for renewal or kick-outs available over the
next three years. The Company anticipates closing 40 to 45 stores in fiscal
2021. However, with the uncertainty of the pandemic, we intend to continuously
evaluate the appropriate store base in light of economic conditions and our
business strategy and may adjust the openings and closures as conditions require
or as opportunities arise.
Contractual Obligations
The following table summarizes our material contractual obligations at
January 30, 2021:

                                                             One year or                                                   After 5
                                            Total               less               2-3 years           4-5 years            years

                                                                              (in millions) (1)
Operating leases                         $    794          $        228          $      333          $      164          $     69
Purchase orders                               263                   263                   -                   -                 -
Capital expenditures                            9                     9                   -                   -                 -
Long-term debt obligations                    149                     -                   -                 149                 -
Interest payments on long-term debt            25                     5                  10                   9                 -
Total                                    $  1,240          $        505          $      343          $      323          $     69


   (1) May not foot or cross-foot due to rounding.

  As of January 30, 2021, our contractual obligations consisted of: 1) amounts
outstanding under operating leases; 2) open purchase orders for inventory and
other operating expenses, in the normal course of business; 3) contractual
commitments for fiscal 2021 capital expenditures; 4) long-term debt obligations;
and 5) interest payments on long-term debt.
  Until formal resolutions are reached between us and the relevant taxing
authorities, we are unable to estimate a final determination related to our
uncertain tax positions and therefore, we have excluded the uncertain tax
positions, totaling approximately $1 million at January 30, 2021 from the above
table.
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Credit Facility
On October 30, 2020, the Company and certain material domestic subsidiaries
entered into Amendment No. 1 (the "Amendment") to its credit agreement (as
amended, the "Agreement"), dated as of August 2, 2018, by and among the Company,
certain material domestic subsidiaries as co-borrowers and guarantors, Wells
Fargo Bank, National Association, as Agent, letter of credit issuer and swing
line lender, and certain lenders party thereto. Our obligations under the
Agreement are guaranteed by the guarantors and secured by a first priority lien
on certain assets of the Company and certain material domestic subsidiaries,
including inventory, accounts receivable, cash deposits, certain insurance
proceeds, real estate, fixtures and certain intellectual property. The Agreement
provides for a five-year asset-based senior secured revolving loan and letter of
credit facility of up to $285 million, maturing October 30, 2025. The Agreement
also provides for a $15 million first-in last-out loan. The interest rate
applicable to the Agreement is equal to, at the Company's option, either a base
rate, determined by reference to the federal funds rate, or a LIBO rate with a
floor of 75 basis points, plus in each case an interest rate margin. The Company
expects borrowings to be at a LIBO rate, plus an interest rate margin. In
addition, the Company will pay a commitment fee per annum on the unused portion
of the commitments under the Agreement.
The Agreement contains customary representations, warranties, and affirmative
covenants, as well as customary negative covenants, that, among other things
restrict, subject to certain exceptions, the ability of the Company and certain
of its domestic subsidiaries to: (i) incur liens, (ii) make investments, (iii)
issue or incur additional indebtedness, (iv) undergo significant corporate
changes, including mergers and acquisitions, (v) make dispositions, (vi) make
restricted payments, (vii) prepay other indebtedness and (viii) enter into
certain other restrictive agreements. The Company may pay cash dividends and
repurchase shares under its share buyback program, subject to certain thresholds
of available borrowings based upon the lesser of the aggregate amount of
commitments under the Agreement and the borrowing base, determined after giving
effect to any such transaction or payment, on a pro forma basis.
As of January 30, 2021, approximately $149 million in net borrowings were
outstanding under the Agreement, and is reflected as long-term debt in the
accompanying consolidated balance sheet in this Annual Report on Form 10-K.
Availability under the Agreement is determined based upon a monthly borrowing
base calculation which includes eligible credit card receivables, real estate
and inventory, less outstanding borrowings, letters of credit and certain
designated reserves. As of January 30, 2021, the available additional borrowing
capacity under the Agreement was approximately $60 million, inclusive of $29
million of excess availability. This availability is directly tied to inventory
levels as of our fiscal year end, which traditionally represents the low point
during the fiscal year.
The Company is currently evaluating the impact that the pending discontinuation
of, or transition away from, LIBO rate will have on the Agreement. We have been
in discussions with Wells Fargo Bank, National Association regarding this and do
not expect the move to have a significant impact on our consolidated financial
statements.
Off-Balance Sheet Arrangements
At January 30, 2021 and February 1, 2020, we did not have any relationship with
unconsolidated entities or financial partnerships for the purpose of
facilitating off-balance sheet arrangements or for other contractually narrow or
limited purposes.

Critical Accounting Estimates
The discussion and analysis of our consolidated financial condition and results
of operations are based upon the consolidated financial statements, which have
been prepared in accordance with accounting principles generally accepted in the
U.S. The preparation of consolidated financial statements requires us to make
estimates and judgments that affect the reported amounts of assets, liabilities,
revenue and expenses, and related disclosure of contingent assets and
liabilities. We base our estimates on historical experience and on various other
assumptions that are believed to be reasonable under the circumstances, the
results of which form the basis for making judgments about the carrying values
of assets and liabilities that are not readily apparent from other sources.
Actual results may differ from these estimates under different assumptions or
conditions. Management has discussed the development and selection of these
critical accounting policies and estimates with the Audit Committee of our Board
of Directors, and believes the following assumptions and estimates are
significant to reporting our consolidated results of operations and financial
position.
                       Inventory Valuation and Shrinkage
We identify potentially excess and slow-moving inventories by evaluating
inventory aging, turn rates and inventory levels in conjunction with our overall
sales trend. Further, inventory realization exposure is identified through
analysis of gross margins and markdowns in combination with changes in current
business trends. We record excess and slow-moving inventories at net realizable
value and may liquidate certain slow-moving inventory through third parties.
Historically, the variation of those estimates to actual results is immaterial
and material variation is not expected in the future.
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We estimate our expected shrinkage of inventories between our physical inventory
counts by using average store shrinkage experience rates, which are updated on a
regular basis. Historically, the variation of those estimates to actual results
is immaterial and material variation is not expected in the future.
                              Revenue Recognition
Retail sales by our stores are recorded at the point of sale and are net of
estimated customer returns, sales discounts under rewards programs and company
issued coupons, promotional discounts and employee discounts. For sales from our
websites and catalogs, revenue is recognized at the point of shipment. Amounts
related to shipping and handling costs billed to customers are recorded in net
sales and the related shipping and handling costs are recorded in cost of goods
sold in the accompanying consolidated statements of (loss) income. Amounts paid
by customers to cover shipping and handling costs are immaterial.
We sell gift cards in stores, on our Company-operated e-commerce websites and
through third parties. Our gift cards do not have expiration dates. We account
for gift cards by recognizing a liability at the time the gift card is sold. The
liability is relieved, and revenue is recognized, for gift cards upon
redemption. In addition, we recognize revenue for the amount of gift cards
expected to go unredeemed (commonly referred to as gift card breakage) under the
redemption recognition method. This method records gift card breakage as revenue
on a proportional basis over the redemption period based on our historical gift
card breakage rate. We determine the gift card breakage rate based on our
historical redemption patterns. We recognize revenue on the remaining unredeemed
gift cards based on determining that the likelihood of the gift card being
redeemed is remote and that there is no legal obligation to remit the unredeemed
gift cards to relevant jurisdictions.
Soma offers a points-based loyalty program in which customers earn points based
on purchases. Attaining specified loyalty point levels results in the issuance
of reward coupons to discount future purchases. As program members accumulate
points, we accrue the estimated future liability, adjusted for expected
redemption rates and expirations. The liability is relieved and revenue is
recognized for loyalty point reward coupons upon redemption. In addition, we
recognize revenue on unredeemed points when it can be determined that the
likelihood of the point being redeemed is remote and there is no legal
obligation to remit the point value. We determined the loyalty point breakage
rate based on historical and redemption patterns.
As part of the normal sales cycle, we receive customer merchandise returns
related to store, website and catalog sales. To account for the financial impact
of potential customer merchandise returns, we estimate future returns on
previously sold merchandise. Reductions in sales and gross margin are recorded
for estimated merchandise returns based on return history, current sales levels
and projected future return levels.
Our policy towards taxes assessed by a government authority directly imposed on
revenue producing transactions between a seller and a customer is, and has been,
to exclude all such taxes from net sales.
Evaluation of Long-Lived Assets, Goodwill and Indefinite-Lived Intangible Assets
Long-lived assets, including definite-lived assets, are reviewed periodically
for impairment if events or changes in circumstances indicate that the carrying
amount may not be recoverable. If future undiscounted cash flows expected to be
generated by the asset are less than its carrying amount, an asset is determined
to be impaired, and a loss is recorded for the amount by which the carrying
value of the asset exceeds its fair value. The Company uses market participant
rents to calculate the fair value of right of use assets ("ROU") and discounted
future cash flows of the asset or asset group using projected financial
information and a discount rate that approximates the cost of capital of a
market participant to quantify fair value for other long-lived assets. The asset
group is defined as the lowest level for which identifiable cash flows are
available and largely independent of the cash flows of other groups of assets,
which for our retail stores, is primarily at the store level. The estimate of
future cash flows requires management to make certain assumptions and to apply
judgment, including forecasting future sales and the useful lives of the assets.
We exercise our best judgment based on the most current facts and circumstances
surrounding our business when applying these impairment rules. We establish our
assumptions and arrive at the estimates used in these calculations based upon
our historical experience, knowledge of the retail industry and by incorporating
third-party data, which we believe results in a reasonably accurate
approximation of fair value. Nevertheless, changes in the assumptions used could
have an impact on our assessment of recoverability.
We review our goodwill for impairment at the reporting unit level on an annual
basis, or when circumstances indicate its carrying value may not be recoverable.
We evaluate the appropriateness of performing a qualitative assessment, on a
reporting unit level, based on current circumstances. If we do not perform a
qualitative assessment, or if we determine that it is more likely than not that
the fair value of a reporting unit is less than its carrying amount, we will
calculate the estimated fair value of the reporting unit. Fair value has
historically been determined based on both an income approach and market
approach. The income approach is based on estimated future cash flows,
discounted at a rate that approximates the cost of capital of a market
participant, while the market approach is based on sales and EBITDA multiples of
similar companies and/or transactions, or other available indications of value.
These approaches use significant estimates and assumptions, including projected
future cash flows and the timing of those cash flows, discount rates reflecting
risks inherent in future cash flows, perpetual growth
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rates and determination of appropriate market comparables. For fiscal 2020, we
applied a 100% weighting to the income approach as we were able to provide
detailed forecasts for the foreseeable future to perform a discounted cash flow
analysis. We did not utilize a market approach in the fair value assessment of
the reporting units for fiscal 2020 as the implied EBITDA multiples from the
market approach did not yield reasonable fair values given the volatile market
conditions at the time of the assessments. Estimating the fair value is
judgmental in nature, which could have a significant impact on whether or not an
impairment charge is recognized and the magnitude of any such charges. Goodwill
impairment charges are calculated as the amount by which a reporting unit's
carrying amount exceeds its fair value up to the amount of reported goodwill.
We review our other indefinite-lived intangible assets for impairment on an
annual basis, or when circumstances indicate its carrying value may not be
recoverable. We evaluate the appropriateness of performing a qualitative
assessment based on current circumstances. If the results of the qualitative
assessment indicate that it is more likely than not that the fair value of a
reporting unit is less than its carrying amount, we calculate the fair value of
the indefinite-lived intangible assets using a discounted cash flow method,
based on the relief from royalty concept.
                                Operating Leases
Rent expense under store operating leases is recognized on a straight-line basis
over the term of the leases. Landlord incentives, "rent-free" periods, rent
escalation clauses and other fixed rental expenses are also amortized on a
straight-line basis over the term of the leases, including the construction
period. This is generally 60-90 days prior to the store opening date, when we
generally begin improvements in preparation for our intended use. Variable
rental expenses are recognized as incurred. Tenant improvement allowances, fixed
rent escalation clauses and impairments are included within right of use assets.
The Company deferred substantially all rent payments due in the months of April,
May and June 2020 and made reduced rent payments beginning in July 2020 where
and when applicable. The Company has not recorded any provision for interest or
penalties which may arise as a result of these deferrals, as management does not
believe payment for any potential amounts to be probable. In April 2020, the
FASB granted a practical expedient permitting an entity to choose to forgo the
evaluation of the enforceable rights and obligations of the original lease
contract, specifically in situations where rent concessions have been agreed to
with landlords as a result of the pandemic. Instead, the entity may account for
pandemic-related rent concessions, whatever their form (e.g. rent deferral,
abatement or other) either: a) as if they were part of the enforceable rights
and obligations of the parties under the existing lease contract; or b) as lease
modifications. During fiscal 2020, we received concessions from certain
landlords in the form of rent deferrals, rent abatements and other lease or rent
modifications. In accordance with the practical expedient allowed by the FASB,
the Company has elected to treat all rent concessions and related amendments,
including pandemic-related concessions and lease amendments that extended the
lease term, as lease modifications under ASC 842, Leases. In addition, the
Company has continued recording lease expense during the deferral period in
accordance with its existing policies.
                                  Income Taxes
Income taxes are accounted for in accordance with authoritative guidance, which
requires the use of the asset and liability method. Deferred tax assets and
liabilities are recognized based on the difference between the financial
statement carrying amounts of existing assets and liabilities and their
respective tax bases. Inherent in the measurement of deferred balances are
certain judgments and interpretations of existing tax law and published guidance
as applicable to our operations. Deferred tax assets are reduced, if necessary,
by a valuation allowance to the extent future realization of those tax benefits
are uncertain. Our effective tax rate considers management's judgment of
expected tax liabilities within the various taxing jurisdictions in which we are
subject to tax.
We record amounts for uncertain tax positions that management believes are
supportable, but are potentially subject to successful challenge by the
applicable taxing authority. Consequently, changes in our assumptions and
judgments could affect amounts recognized related to income tax uncertainties
and may affect our consolidated results of operations or financial position. We
believe our assumptions for estimates continue to be reasonable, although actual
results may have a positive or negative material impact on the balances of such
tax positions. Historically, the variation of estimates to actual results is
immaterial and material variation is not expected in the future.

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Adoption of New Accounting Pronouncements
  As discussed in Note 1 to our consolidated financial statements included in
this Annual Report on Form 10-K, we adopted Accounting Standards Update ("ASU")
2018-13, Fair Value Measurement (Topic 820): Disclosure Framework-Changes to the
Disclosure Requirements for Fair Value Measurement and ASU 2016-13, Financial
Instruments - Credit Losses (Topic 326) ("ASU 2016-13") as of February 2, 2020.
On February 2, 2020, we recorded a cumulative effect adjustment of approximately
$0.8 as a decrease to opening retained earnings upon adoption of ASU 2016-13.
Adoption of ASU 2018-13 did not have a material impact on our consolidated
financial statements. We also elected to treat all rent concessions and related
amendments, including pandemic-related concessions and lease amendments that
extended the lease term, as lease modifications under Accounting Standards
Codification ("ASC") 842, Leases, in accordance with the practical expedient
issued by the FASB's Staff Question-and-Answer in April 2020. Additionally, our
annual disclosures have been updated upon the Company's adoption of the U.S.
Securities and Exchange Commission (the "SEC") final rule under SEC Release No.
33-10825.
Recently Issued Accounting Pronouncements
  See Note 1 to the accompanying consolidated financial statements under the
heading "Business Organization and Summary of Significant Accounting Policies"
for a description of certain newly issued accounting pronouncements which may
impact our financial statements in future reporting periods.

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Forward-Looking Statements
  This Annual Report on Form 10-K may contain certain "forward-looking
statements" within the meaning of Section 27A of the Securities Act of 1933, as
amended, and Section 21E of the Securities Exchange Act of 1934, as amended.
These statements reflect our current views with respect to certain events that
could have an effect on our future financial performance, including but without
limitation, statements regarding our plans, objectives, and the future success
of our store concepts and business initiatives. These statements may address
items such as future sales and sales initiatives, business strategies and
strategic initiatives, including our digital strategy, environmental, social and
governance program details, customer traffic, gross margin expectations, SG&A
expectations, including statements about the pandemic and the expected impact of
actions we have taken in response thereto, expected savings, operating margin
expectations, earnings per share expectations, planned store openings, closings
and expansions, proposed business ventures, new channels of sales or
distribution, expected impact of ongoing litigation, future stock repurchase
plans, future plans to pay dividends, future comparable sales, future product
sourcing plans, future inventory levels, including the ability to leverage
inventory management and targeted promotions, planned marketing expenditures,
planned capital expenditures and future cash needs.
These statements relate to expectations concerning matters that are not
historical fact and may include the words or phrases such as "will," "could,"
"should," "expects," "believes," "anticipates," "plans," "intends," "estimates,"
"approximately," "our planning assumptions," "future outlook" and similar
expressions. Except for historical information, matters discussed in this Annual
Report on Form 10-K are forward-looking statements. These forward-looking
statements are based largely on information currently available to our
management and on our current expectations, assumptions, plans, estimates,
judgments and projections about our business and our industry, and are subject
to various risks and uncertainties that could cause actual results to differ
materially from historical results or those expressed or implied by such
forward-looking statements. Although we believe our expectations are based on
reasonable estimates and assumptions, they are not guarantees of performance and
there are a number of known and unknown risks, uncertainties, contingencies and
other factors (many of which are outside our control) that could cause actual
results to differ materially from those expressed or implied by such
forward-looking statements. Accordingly, there is no assurance that our
expectations will, in fact, occur or that our estimates or assumptions will be
correct, and we caution investors and all others not to place undue reliance on
such forward-looking statements. Factors that could cause or contribute to such
differences include, but are not limited to, those described in Item 1A, "Risk
Factors" in this Annual Report on Form 10-K and the following:
The financial strength of retailing in particular and the economy in general;
the extent of financial difficulties or economic uncertainty that may be
experienced by customers; the effects of the pandemic, including uncertainties
about its depth and duration, new variants of COVID-19 that have emerged, and
the speed and efficacy of vaccine and treatment developments, as well as the
impacts to general economic conditions and the economic slowdown affecting
consumer behavior and discretionary spending (during and after the pandemic) and
any temporary store restrictions (including reduced hours or capacity) due to
government mandates, and the effectiveness of store reopenings, cost reduction
initiatives (including our ability to effectively restructure our lease
portfolio to obtain further rent relief), and other actions taken in response to
the pandemic, and the financial impact of certain provisions of the CARES Act;
the ability of our third-party business partners, including our suppliers,
logistics providers, vendors and landlords, to meet their obligations to us in
light of financial stress, staffing shortages, liquidity challenges, bankruptcy
filings by other industry participants and other disruptions due to the
pandemic; the impact of the pandemic on our manufacturing operations in China;
the exiting of store operations in Canada and other future permanent store
closures; changes in the general or specialty or apparel industries; significant
shifts in consumer behavior; our ability to secure and maintain customer
acceptance of styles and in-store and online concepts; the ability to leverage
inventory management and targeted promotions; the ability to effectively manage
our inventory and allocation processes; the extent and nature of competition in
the markets in which we operate; the ability to remain competitive with customer
shipping terms and costs pertaining to product deliveries and returns; the
extent of the market demand and overall level of spending for women's private
branded clothing and related accessories; the effectiveness of our brand
strategies, awareness and marketing programs; the ability to coordinate product
development with buying and planning; the quality and timeliness of merchandise
received from suppliers; changes in the costs of manufacturing, raw materials,
transportation, distribution, labor and advertising; the availability of quality
store sites; our ability to manage our store fleet and the risk that our
investments in merchandise or marketing initiatives may not deliver the results
we anticipate; our ability to successfully navigate the increasing use of online
retailers for fashion purchases and the pressure that puts on traffic and
transactions in our physical stores; the ability to operate our own retail
websites in a manner that produces profitable sales; the ability to successfully
identify and implement additional sales and distribution channels; the ability
to successfully execute our business strategies and particular strategic
initiatives (including, but not limited to, the Company's organizational
restructure, retail fleet optimization plan and five fiscal 2021 operating
priorities which are: continuing our ongoing digital transformation; further
refining product through fit, quality, fabric and innovation; driving increased
customer engagement through marketing; maintaining our operating and cost
discipline; and further enhancing the productivity of our real estate
portfolio), sales initiatives and multi-channel strategies, customer traffic,
and to achieve the expected results from them; the continuing performance,
implementation and integration of management information systems; the impact of
any systems failures, cyber security or other data or security breaches,
including any security breaches that result in theft, transfer, or unauthorized
disclosure of customer, employee, or company information or our
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compliance with domestic and foreign information security and privacy laws and
regulations in the event of such an incident; the ability to hire, train,
motivate and retain qualified sales associates, managerial employees and other
employees in an inclusive environment; the successful recruitment of leadership
and the successful transition of new members to our senior management team;
uncertainties regarding future unsolicited offers to buy the Company and our
ability to respond effectively to them as well as to actions of activist
shareholders and others; changes in the political environment that create
consumer uncertainty; significant changes to product import and distribution
costs (such as unexpected consolidation in the freight carrier industry); the
ability to utilize our distribution center and other support facilities in an
efficient and effective manner; the ability to secure and protect trademarks and
other intellectual property rights and to protect our reputation and brand
images; the risk that natural disasters, public health crises, political
uprisings, uncertainty or unrest, or other catastrophic events could adversely
affect our operations and financial results; the impact of unanticipated changes
in legal, regulatory or tax laws; the risks and uncertainties that are related
to our reliance on sourcing from foreign suppliers, including significant
economic labor, political or other shifts (including the impact of changes in
tariffs, taxes or other import regulations, particularly with respect to China,
or legislation prohibiting certain imports from China); and changes in
governmental policies in or towards foreign countries; currency exchange rates
and other similar factors.
  All forward-looking statements that are made or attributable to us are
expressly qualified in their entirety by this cautionary notice. The
forward-looking statements included herein are only made as of the date of this
Annual Report on Form 10-K. We undertake no obligation to publicly update or
revise any forward-looking statements, whether as a result of new information,
future events or otherwise.
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