China Rundong Auto : Environmental, Social and Governance Report 2019

CHINA RUNDONG AUTO GROUP LIMITED

中 國 潤 東 汽 車 集 團 有 限 公 司

(Incorporated in the Cayman Islands with limited liability)

(於開曼群島註冊成立的有限公司)

Stock Code 股份代號 : 1365

2019

Environmental, Social and Governance Report

環 境 、 社 會 及 管 治 報 告

CONTENTS

02 About this Report

03 Message from the Chairman

04 1. Knowing Rundong, Responsible Governance

04 Company Profile

06 Corporate Governance

10 ESG Management

14 2. Customer First, Win-win Cooperation

14 Dedicated Service

16 Customer Communication

18 Responsible Procurement

21 3. Uniting Strength, Progressing Together

1. Employment Overview
2. Safety Guarantee

24 Promote Growth

29 Communication and Care

31 4. Protecting Environment, Green Development

31 Environment Management

33 Save Resources

35 Reduce Emissions

1. 5. Rewarding Society, Achieving Others
2. Appendix I: 2019 Key Performance Table

42 Appendix II: ESG Guide Content Index

ABOUT THIS REPORT

SCOPE OF THE REPORT

This report is the fourth environmental, social and governance ("ESG") report issued by China Rundong Auto Group Limited (the "Company"). It focuses on the disclosure of relevant information on the Group's economic, social, and environmental performance for the period from 1 January 2019 to 31 December 2019 (the "Reporting Period").

The policies, statements, information and data in this report cover China Rundong Auto Group Limited and its subsidiaries.

PREPARATION BASIS

This report is prepared in accordance with Appendix 27 - Environmental, Social and Governance Reporting Guide ("ESG Guide") under the Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong Limited (the "Stock Exchange").

The contents of this report are determined according to a set of systematic procedures, which include identifying and ranking key stakeholders and prioritizing material ESG issues, setting the scope of the ESG report, collecting relevant information and data, preparing reports based on the data, and reviewing the information contained in the report.

ABBREVIATIONS

For convenience, the "Group", "Rundong" and "we/us" in this report all refer to China Rundong Auto Group Limited and its subsidiaries.

CONFIRMATION AND APPROVAL

This report was approved by the board of directors of the Company (the "Board of Directors") on 31 August 2020 upon confirmation of the management.

ACCESS AND RESPONSE TO THE REPORT

This report is prepared in both Chinese and English. The electronic version is available under the "Financial Statements/ESG Information" category of Rundong on the website of the Stock Exchange and the Company's website.

In case of any query and advice concerning this report, please contact us through the following means:

Address: 9F, Shenzhou Wisdom Plaza No. 567, West Tianshan Road, Changning District, Shanghai, PRC

Tel: [phone]

Fax: [phone]

Email: [e-mail]

Official website: http://www.rundong.com.cn/

02	CHINA RUNDONG AUTO GROUP LIMITED  Environmental, Social and Governance Report 2019

MESSAGE FROM THE CHAIRMAN

Dear Shareholders,

In 2019, the automobile market was affected by many internal and external factors, coupled with the outbreak of the New Coronavirus pneumonia ("COVID-19") in early 2020, automobile production and sales were affected to a certain extent. To cope with the continued downturn of the auto market in China in 2019, based on the analysis of the overall trend of the industry and development potential, the Group has adjusted its network layout, further streamlined its departments according to the market rules and regulations, as well as transformed its profits structure, improved operational efficiency and strengthened risk management and control while optimizing brand structure, enhancing management efficiency. At the same time, the Group takes due cognizance of the company's management status in terms of environment, society and governance, and continues to improve the sustainable development-related management structure headed by the Board of Directors, aiming to develop the economy while practicing sustainable development.

In the past year, the Group constantly improved corporate governance structure, adhered to business ethnics and actively performed corporate social responsibility. In terms of customer services, the Group firmly believes that the trust of customers is the foundation of survival and development of the company, insisting customer- oriented and building a "customer-centric,vehicle-based" luxury mutual ecosystem, dedicating to build a customer-focused,all-rounded and integrated quality service system. In terms of supplier cooperation, we actively regulated procurement behaviors, enhanced purchasing efficiency, reasonably reduced purchasing cost, dedicating to strengthen procurement management and better prevent procurement risks. In terms of employee management, adhering to the philosophy of "people oriented", the Group pursued sustainable development and made great effort to establish a fair and safe working environment, as well as offered competitive salary and welfare and career development opportunities for employees. In terms of environmental protection, sticking to the environmental responsibility philosophy of "making the social environment of automotive more ideal", the Group formulated and constantly improve environmental protection measures with great effort to reduce the pollution from corporate operation to environment. In addition, adhering to the core values of "Fulfilling ourselves to benefit others and fulfill others"and insisting that the progress of the corporate is closely related to the social development, the Group is committed to return to the society with practical actions.

The raging COVID-19 epidemic around the Spring Festival of 2020 has an overall impact on China's economic and people's life in a short term and has disrupted the recovery of the automotive market in China. The Group called up work resumption of our brands and stores pursuant to the government's requirements and took relevant measures to protect the health of employees. In the future, to cope with the negative influences caused by any uncertainty to the progress of industry recovery, the Group will identify the situation and trends, actively promote its operational strategic plans, further enhance management efficiency, reduce costs and improve operations. In addition, the Group will continue to actively fulfil social responsibility, promote sustainable development and make joint efforts with employees, suppliers and all parties to create values to contribute more values for the social development and progress!

On behalf of the Board of Directors of the Company, I would like to express my thanks to shareholders, customers and business partners' support to the Group and all the staff who have worked hard. Looking to the future, we will strive to develop more opportunities and overcome challenges, sticking to make better performance for the Group.

Chairman

Yang Peng

31 August 2020

Environmental, Social and Governance Report 2019 CHINA RUNDONG AUTO GROUP LIMITED		03

1. KNOWING RUNDONG, RESPONSIBLE GOVERNANCE

COMPANY PROFILE

Established in 1998 and headquartered in Shanghai, China Rundong Auto Group Limited is a national leading comprehensive auto service provider focusing on luxury and ultra-luxury automotive brands. Since its establishment, Rundong has always taken corporate culture as the Group's goal of development and actively created the spiritual home of all employees of Rundong. The all-round corporate culture inspires Rundong people to continuously innovate and seek further development.

Our Core Value	Our Missions	Our Vision
Fulfilling ourselves to	To make a better world	To become the world's
benefit others	with cars!	leading comprehensive luxury
and fulfilling others		automotive lifestyle service
		provider

04	CHINA RUNDONG AUTO GROUP LIMITED  Environmental, Social and Governance Report 2019

1. KNOWING RUNDONG, RESPONSIBLE GOVERNANCE

Brand and Network Layout

Based on the analysis and judgment on the overall trend and development potential of the industry, as well as the complicated economic situation at home and abroad and fierce market competition, the Group continuously strengthens its management in accordance with the market rules and regulations, promotes business transformation, explores new models, and vigorously develops after-sales service business while optimizing brand structure, focusing on creating auto finance and insurance agency businesses and transforming profit structure, to improve operational efficiency and strengthen risk management and control. We will take a path of connotative development through continuously optimizing business operation, adjusting brand structure and strengthening profit ability, aiming to become a comprehensive luxury automotive service provider with efficient operation, outstanding advantages and strong core competitiveness.

During the Reporting Period, the Group continued to optimize its brand structure. As of 31 December 2019, the Group operates a total of 38 stores, automotive brand portfolio includes 12 various kinds of brands, including

2 ultra-luxury brands (MASERATI and Ferrari), 3 luxury brands (BMW, Audi and LEXUS), 7 mid-to-high-end brands (BUICK, SAIC VOLKSWAGEN, KIA, Dongfeng-HONDA, FAW TOYOTA, Nissan and FAW-VOLKSWAGEN).

Ultra-luxury brands		Luxury brands		Mid-to-high-end brands

Environmental, Social and Governance Report 2019 CHINA RUNDONG AUTO GROUP LIMITED		05

1. KNOWING RUNDONG, RESPONSIBLE GOVERNANCE

CORPORATE GOVERNANCE

Rundong believes that high standards of corporate governance are the foundation for the protection of shareholders' interests and the guarantee of compliance operation of the Group. We continue to optimizing governance procedures and maintaining high standards corporate governance practices. The Group strictly complies with the Audit Law and regulations and other laws and regulations and formulated the internal management methods and procedures such as the Standard Operation Manual for the Audit Department of the Group (《集團審計部業務標準操作手冊》) and the Administrative Measures for Internal Control Personnel Delegation (《內控人員委派管理制度》) in combination with the development of the Group in order to improve the accountability and transparency of the Group by high standards corporate governance practices and to protect the long-term interests of the Group, customers and shareholders.

Improve Governance Structure

The Company strictly follows the requirements of relevant laws and regulations and requirements of the regulatory documents of regulatory authorities, to build an efficient corporate governance structure. The Board of Directors has established the Audit Committee, Nomination Committee, Remuneration Committee and Risk Management Committee, taking the corporate governance responsibilities of formulating and reviewing the corporate governance policies and practices of the Group, reviewing and monitoring the training and continuous professional development of the directors and senior management of the Group.

General meeting				Audit Committee
					Nomination Committee
Board of Directors
					Risk Management Committee
					Remuneration Committee
Management
	Corporate Governance Structure

Please refer to the section headed "Corporate Governance Report" in the annual report for the year of 2019 for more details of corporate governance.

06	CHINA RUNDONG AUTO GROUP LIMITED  Environmental, Social and Governance Report 2019

1. KNOWING RUNDONG, RESPONSIBLE GOVERNANCE

Comprehensive Risk Management and Control

The Group abides by the relevant risk management and control guidelines of Corporate Governance Code ( 《企業管治守則》) of the Stock Exchange, and regularly completes and discloses the annual internal control assessment report pursuant to the requirements of regulatory institutions and the Board of Directors, to ensure applicable and effective risk control and corporate governance. We have established an organizational structure with clear responsibilities and reporting procedures to strengthen risk management. During the Reporting Period, the Risk Management Committee of the Board of Directors assisted the Board in monitoring risk exposure and designing and enhancing the effectiveness of risk management.

Board of Directors

•	Take full responsibility to the risk management of the company
•	Assess and determine the risk nature and extent that the company is willing to accept for the
	achievement of business goals
•	Supervise the designing, implementing and monitoring of risk management by the Management
Risk Management Committee
•	Assist the Board of Directors to monitor the performance of risk management and major risks
•	Consider the risk management strategies of the company
•	Consider, examine and approve the policies and guidelines of risk management
•	Monitor the effectiveness of risk management
•	Monitor the events of environment, social and governance
Internal Audit Department
•	Apply auditing procedures to make independent assessment on risk management system
Management
•	Design, implement and monitor risk management system
•	Request the Risk Management Committee to pay attention to major risks and report the measures
	for managing the risks
•	Confirm the effectiveness of the risk management of the company
Business Departments
•	Identify the risks within the department and assess and take measures for risk control and
	improvement

Structure and Responsibilities of Risk Management Committee

Environmental, Social and Governance Report 2019 CHINA RUNDONG AUTO GROUP LIMITED		07

1. KNOWING RUNDONG, RESPONSIBLE GOVERNANCE

The Group continuously improves its risk management model and organizational structure, as well as accelerates the progress of implementing risk management responsibilities of all departments. Our risk management process adopts PDCA (Plan, Do, Check and Act) cycling mode to identify problems from the Group's business development and daily work, propose and supervise measures for solving the major risk points, and fully implement risk management into all work. The risk management process of the Company is as follow:

Phase P: Information Collection and Risk Identification

•	Collect initial information on risk management of various departments and business departments of
	the Group
•	Assess risks comprehensively and identify potential risks
Phase D: Risk Assessment and Risk Governance
•	Evaluate and score the impact of the identified risks on the business and the probability of
	occurrence
•	Formulate risk management strategies and practical implementation plans based the assessment
	results
Phase C: Risk Reporting and Risk Monitoring
•	Report periodically about the result of implementation of risk management plans by all business
	departments
•	The management monitors regularly the implementation of risk management plans of all departments
	and propose improvement opinions
Phase A: Risk Management Improvement
•	Standardize the confirmed effective measures in the process of risk management implementation and
	continue to apply in the future work
•	Conclude and propose improvement solutions for the existing problems in risk management to
	enhance working quality

Risk Management Process

During the Reporting Period, the internal management department continued to operate various auditing projects such as comprehensive store auditing and internal control auditing, to evaluate the status of store and regional operation, as well as management status. We regularly followed up and required audited units to make rectification regarding all risks and management problems found in the auditing process, continuously perfect the continuous improvement of risk management and internal control system.

08	CHINA RUNDONG AUTO GROUP LIMITED  Environmental, Social and Governance Report 2019

1. KNOWING RUNDONG, RESPONSIBLE GOVERNANCE

Strengthen Integrity Management

The Group strictly abides by relevant laws and regulations, and strengthens internal integrity management and improves risk prevention awareness of management personnel at all levels and employees through formulating internal policies such as the Handling Measures for Non-Compliance and Misconduct of Employees of the Group (《集團內部職務違規違法行為處理辦法》), the Report and Investigation Management System (《舉報調查管理制 度》), the Internal Auditing Management System (《內部審計管理制度》) and Ten Rules for Integrity and Self- discipline (《廉潔自律十項規定》).

During the Reporting Period, the audit and supervision department of the Group investigated and audited internal non-compliance and corruption through all types of auditing projects, mainly including off-office and economic accountability audits, management audits and investigation of reports audits. In addition, the Group implemented the newly amended Report and Investigation Management System (《舉報調查管理制度》) and arranged a designated department to conduct investigation of reports and management to ensure the effective handling of non-compliance and corruption.

Amended Rules and Regulations of the Report and Investigation Management System (《舉報調查 管理制度》)

During the Reporting Period, the Group amended the Report and Investigation Management System (《 舉報調查管理制度》), including the range of whistleblowers and reporting and handling channels, further strengthening the internal management and protecting employees to rightfully exercise their rights to report non-compliant behaviors.

• The range of whistleblowers has been changed to internal and external personnel from internal personnel;

• The formal reporting and handling channel of the Group is [e-mail] which is used to lodge reporting and complaints; disclose the Group's office address and responsible department of handling the reporting;

•The whistleblowers are allowed, by themselves or authorize others, to report to the handling department through formal documents, letter, interviews, emails and otherwise;

•It clarifies disciplinary action and termination of employment for any retaliation. If a crime is involved, it should be transfer to the judicial authorities to pursue its legal responsibility.

•It clarifies it shall not disclose the name and identity information of the whistleblower unless with consent.

The Group has strengthened the moral and integrity awareness of the staff by different types of anti-corruption publicity and training. During the Reporting Period, the Group did not have any accepted corruption lawsuits.

Environmental, Social and Governance Report 2019 CHINA RUNDONG AUTO GROUP LIMITED		09

1. KNOWING RUNDONG, RESPONSIBLE GOVERNANCE

The internal control conducts publicity and training on various systems (including the "Report and Investigation Management System"), inculcates compliance awareness, and warns against corruption;

The audit and supervision department is responsible for the publicity and implementation of systems and training of the auditing policies, instruction on the improvement of the weak points of internal control and anti-corruption policies (including the Employee Handbook (《員工手冊》) and the Handling Measures for Non-Compliance and Misconduct of Employees of the Group (《集團內部職務違規違法行為處理辦法》);

The year-end performance appraisal of the stores is setted veto upon corruption and fraud. The performance appraisal of store managers who involve in corruption will be one-vote veto, raising the anti-corruption and ant-fraud risk awareness of store managers.

Different Types of Anti-Corruption Publicity and Implementation

ESG MANAGEMENT

The Group will transfer its commitments to stakeholders to practical actions through establishing ESG working systems. We establish an ESG management structure led by the Board of Directors and clarifies the ESG working responsibilities and management objectives of all levels to regularly review, evaluate and improve our work, and coordinate and plan the ESG management requirements for next year in full consideration of ESG governance status, applicable laws and regulations, opinions of stakeholders and corporate culture of the Company.

The Board of Rundong

ESG Risk Management Group

ESG Task Force

Consisting of the members of the Board, being responsible for: 1. Evaluating and determining ESG-relatedrisks

2. Ensuring the development of an appropriate and effective ESG-related risk management and internal control system

3. Approving ESG-related polices 4. Approving ESG reports

Under the leadership of the Risk Management Committee and consisting of the Management, being responsible for:

1. The implementation of the risk management and internal control of environment and governance

2. Supervising and managing the work of the ESG Task Force 3. Providing guidance on ESG-related policies

4. Determining the accuracy of each performance indicator data in ESG reports

Consisting of the ESG officers at the regional branches and respective functional departments, being responsible for:

1. Arranging designated personnel to collect ESG-related data and prepare reports

2. Reporting regularly to the Management of the Group to help assess and determine whether the Group's ESG-related risk management and internal control systems are appropriate and effective

ESG Governance Structure

10	CHINA RUNDONG AUTO GROUP LIMITED  Environmental, Social and Governance Report 2019

1. KNOWING RUNDONG, RESPONSIBLE GOVERNANCE

Communication with stakeholders

Through the establishment of a normal communication mechanism with stakeholders, the Group can understand the needs, opinions and advices of all parties, thereby integrating the stakeholders and their concerns into the operational and decision-making process to achieve the combination of ESG management and daily operation as well as promote long-term and sustainable development. The following table lists the main topics of concern of stakeholders during the year.

Type of	Major communication	Frequency/number of
stakeholders	channels	times	Focus Issues
Employees	Employee mailbox	Annual (for employee	Employee care
	Employee Interviews	performance evaluation	Compensation, benefits and
	Employee meetings	interview)	promotion channel
	Employee performance	Irregular for others	Employee safety and health
	evaluation interview
	Internal publications
Shareholders/	General meeting of	Annual general meeting of	Business development
investors	Shareholders	Shareholders	Operating in compliance
	Company announcements	Irregular for others	with laws and regulations
	Official website		Product and service quality
	Public reports
	Financial reports
Customers	Customer satisfaction	Irregular	Product and service quality
	survey		Customer communication
	Customer service hotline		and complaint resolution
	Customer return visit		Confidentiality of customer
	Official media platform		information
Auto manufacturers	Mystery customer survey	Irregular	Product and service quality
	Training and conference		Customer communication
	Audit and assessment		and complaint resolution
			Operating in compliance
			with laws and regulations
Suppliers	Supplier conference	Annual (for audit and	Product and service quality
	Online opinion survey	assessment)	Supply chain management
	Audit and assessment	Irregular for others	Operating in compliance
	Bidding activities		with laws and regulations
Community	Visits and investigations	Irregular	Community development
	Community activity		Charity
	Press release/		Discharge in compliance
	announcement		with Regulations

Environmental, Social and Governance Report 2019 CHINA RUNDONG AUTO GROUP LIMITED		11

1. KNOWING RUNDONG, RESPONSIBLE GOVERNANCE

Materiality assessment

During the Reporting Period, we conducted over 10 in-depth interviews with stakeholders to learn about their opinions and expectations on Rundong's response to and disclosure of environmental, social and governance issues to respond better to the demands and expectations of stakeholders. We understand that compared to 2018, in respect of environmental issues, stakeholders' attention to "Exhaust gas and wastewater discharge" and "Waste disposal" has increased. As to the aspect of employees, stakeholders' attention to "Employee safety and health" and "Employee training" has increased. According to the results of the interviews with stakeholders, we adjusted the material ESG issues of Rundong in 2019. This report will disclose the details of the matrix results.

ESG Materiality Matrix of Rundong in 2019

Stakeholders

Governance issues

Product and service issues

Environmental issues					1
Employee issues				14
Community issues
						13
	9					2
4	10		11	18	3

to

• 5

12 17

6 15

Importance

7	19

21	16

20

Importance to the sustainable development of Rundong

12	CHINA RUNDONG AUTO GROUP LIMITED  Environmental, Social and Governance Report 2019

1. KNOWING RUNDONG, RESPONSIBLE GOVERNANCE

Governance issues	Environmental issues
1	Operating in compliance with laws and	6	Exhaust gas and wastewater discharge
	regulations	7	Greenhouse gas emission
2	Anti-corruption	8	Waste disposal
3	Corporate governance	9	Energy consumption
4	Information disclosure mechanism	10	Water consumption
5	ESG governance	11	The impact of business operation on natural
			resources
Product and service issues	Employee issues
12	Supply chain management	16	Compensation, benefits and promotion channels
13	Product and service quality	17	Employee safety and health
14	Customer communication and complaint	18	Employee care
	resolution	19	Employee training
15	Confidentiality of customer information

Community issues

1. Charity
2. Community development

Environmental, Social and Governance Report 2019 CHINA RUNDONG AUTO GROUP LIMITED		13

2. CUSTOMER FIRST, WIN-WIN COOPERATION

Rundong firmly believes that the trust of customers is the foundation of survival and development of the company. Respecting our customers and providing creative services, we consist to build a "customer-centric,vehicle-based" mutual ecosystem for luxury automotive to anticipate the needs of customers, protect interests of customers and improve service quality. We strive to build a customer-centric, comprehensive and integrated quality service system.

DEDICATED SERVICE

Rundong advocates the corporate culture of "customer-oriented and letting cars serve people" and adheres to the service philosophy of "respect, altruism, happiness (尊重、利他、快樂)". As the automotive market gradually enters into a period of slow growth, customer experiences and service quality become the focus of main engine factories and the most direct feelings of customers. In order to continuously improve services level and management quality, we delegated more management power to store management level to greatly strengthen store management and operational ability in 2019 to achieve the operational indicators set by the Group as the top priority and build comprehensive "customer first" wholesale and service experiences.

Respect

General

serviceAltruism principles

Happiness

Customer	Customer complaint	Service
service philosophy:
Professionalism,	settlement philosophy:	process philosophy:
thoughtfulness,	Customer-oriented,	The next process is
convenience, providing	prompted action and	the customer of
worry-freewhole-process	efficient solution	the previous process
service for automobiles

Worry-freeWhole-process Service

The Group continues to improve the worry-free service throughout the entire service process for customers, constantly strengthens service process of the Group and provides quality service that covers the entire service process and comprehensive service solutions to satisfy the needs of customers at each stage.

Appointment Deal-makingDelivery

Pre-sale	Test drive	After-sale
preparation	follow-up

Customer	Product	After-sale
reception	introduction	service

14	CHINA RUNDONG AUTO GROUP LIMITED  Environmental, Social and Governance Report 2019

2. CUSTOMER FIRST, WIN-WIN COOPERATION

The Group strives to enhance customers' delivery value and customer satisfaction by constantly improving service quality, and establishing a long-term, stable, mutual trust and close relationship with customers while attracting new customers and retaining existing customers to occupy the market competition advantages. During the Reporting Period, we continued to promote the "Touching Point" project, with the view to fulfilling the "Lifetime Value" of each customer. In the whole process of the customer lifecycle, we are committed to thinking about how to make good customer management and provide differentiated services to satisfy customers' needs in different stages, allowing each customer to experience comprehensive quality service.

During the Reporting Period, apart from providing quality and customized service, Rundong held a number of driving experience activities for car owners, enhancing customers' sense of belonging while expanding brand influence.

Suzhou Baojing Self-driving Activity	Nantong Runbao Self-driving Activity
for Car Owners	for Car Owners

In addition, the Group holds new automobile seminars for car owners regularly to share vehicle driving training and maintenance knowledge, and help car owners understand related maintenance information and activities through the WeChat service account. We enhance customers' delivery value and customer satisfaction by constantly improving service quality to establish a long-term, stable, mutual trust and close relationship with customers.

Shanghai Baojing Automobile Seminars	Suzhou Baojing Automobile Driving Training
for Car Owners	for Car Owners

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2. CUSTOMER FIRST, WIN-WIN COOPERATION

Protection of Customer Privacy

In addition to continuously improving customer services, Rundong emphasizes the protection of customer privacy. We strictly abide by laws and regulations such as the Law of the People's Republic of China on the Protection of Consumer Rights and Interests (《中華人民共和國消費者權益保護法》), and has formulated such internal management systems as the Customer Privacy and Confidentiality Agreement and Model (《客戶隱私 保密協定及範本》). We adhere to the principle of "0" disclosure of customer information, implement vigorous customer privacy confidential system and continue to strengthen customer information management technology to continuously enhance the comprehensive data security and privacy protection ability.

The car dealer management system sets up customer information protection authorization (only the relevant business personnel may alter the relevant individual customer information and export the information in a semi-public manner, excluding customer's phone number.)

All employees of the Group should sign the Business Confidentiality Agreement, strengthening the information protection awareness of the employees from the source to ensure the confidentiality and safety of the major information of the customers.

Respect customers' need to protect information and privacy. When the customer visits the exhibition hall, we ask the customer to fill in the Customer Information Registration Form (《客戶信息登記表》). The customer has the

right to choose to fill in or refuse to fill in the form. All the forms filled out by potential customers will be marked with corresponding data security authorization status in the car dealer management system. The customer information cannot be saved if the customer refuses to fill in the form.

Confidentiality Measures

CUSTOMER COMMUNICATION

Rundong places great importance on the protection of customer interests, insisting to maintain an open mind to listen to customers' opinions in various aspects and different dimensions, so as to constantly optimize customer service quality and continuously improve customer satisfaction.

Hotline

Official	Online
website	WeChat

Customer

communication

channel

SatisfactionInterview follow-up

Customer communication channel

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2. CUSTOMER FIRST, WIN-WIN COOPERATION

Concern with Customer Complaint

The Group attaches great importance on customer complaints. We have established and continued to improve the Complaint Handling Process and Standards (《投訴處理流程及規範》), standardizing the handling process of complaint to ensure that customer complaint as can be handled in a fast, effective and proper manner. We request the contact personnel to be 100% respectful to the customer when handling the complaint and listen patiently about the complaint and always keep polite. After receiving complaints, we promptly contact relevant departments and personnel to immediately and properly deal with the complaint according to the handling process and standards, and take the initiative to maintain good communication with customers to inform them each step of the process. Upon completion of the complaint handling process, we inquire the customers for their satisfaction on the result of handling the complaint.

Complaint receipt

• Record the complaint accurately and take immediate action
• Designate the complaint to the manager of relevant department

Complaint confirmed

• Verify if the complaint is true: further examine the actual needs of customers; contact manufacturers for technology report support; suggest a new solution and inform the customer
• Verify if the complaint is not true: explain the situation to customer and confirm if alternative solutions are needed

Reach an agreement

• Implement solutions

• Reach agreement with the customer
• Collect feedback and follow-up

Subsequent evaluations

• Evaluate issues based on records, advise and notify employees to implement corresponding measures

Handling Process of Complaints

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2. CUSTOMER FIRST, WIN-WIN COOPERATION

Customer Satisfaction

Customer satisfaction is an essential indicator of evaluating the product and service quality of the Group. In order to understand customer satisfaction on our products and services, we identify customer needs and thoroughly understand the issues existed in the services by conducting customer satisfaction surveys throughout the service. Our satisfaction survey covers a wide range of dimensions, including hardware configuration, environmental climate, accessory quality and service expertise, to understand our customers' appraisals and recommendations in all round.

• We highly value our existing and potential customers' to satisfy opinions and suggestions. For customers entering the store, we will conduct a satisfaction survey at the customer lounge in the form of a questionnaire.

Sales

• In the sales stage, the storefront business personnel will conduct a return visit within seven days after delivery, and conduct a satisfaction survey.

• We will conduct return visits during the maintenance and warranty period and within three days after the completion of the after-sales service to collect customer feedback.

Pre-sale

After-sales

Process of Satisfaction Surveys

During the Reporting Period, Rundong has strengthened the services for potential customers and customers after delivery in terms of sales and maintained follow-up visits in corresponding time point. As for after-sales, we have strictly conducted 3DC return visit (3 Days Call, representing the customer satisfaction return visit within 3 days) to customers needing maintenance to timely process customers' problems. During the Reporting Period, the Group recorded 9.52 points (out of 10 points) in terms of customer satisfaction.

RESPONSIBLE PROCUREMENT

Regarding our suppliers as partners to make common development and progress, the Group strives to establish mutual benefits relationship with suppliers and builds cooperation based on fairness, openness, high efficiency and mutual trust. We have strictly complied with the relevant requirements of the Laws of the People's Republic of China on Tenders and Bids (《中華人民共和國招標投標法》), and has formulated relevant systematic documents such as the Supplier Evaluation and Management System (《供應商考評管理制度》), the Management Measures on Suppliers (《供應商管理辦法》), the Management Measures on Refunding and Replacement of Goods by Suppliers (《供應商退、換貨管理辦法》) and the Management Method on Exit of Suppliers (《供應商退出管理辦 法》), set up the suppliers evaluation and management system, regularly evaluated the performance of suppliers to ensure product and service quality.

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2. CUSTOMER FIRST, WIN-WIN COOPERATION

Supplier Selection

In order to strengthen Rundong's procurement management, standardize procurement behavior, improve procurement efficiency, reasonably reduce procurement costs and better prevent procurement risks, the Group have formulated the Procurement Management System of China Rundong Auto Group Limited (《潤東汽車集團 有限公司採購管理制度》) based on relevant laws and regulations of the PRC as well as rules of the Group, as the basic management system for the Group's work of procurement suppliers. Based on the size of the purchase amount, the Group classifies procurement into centralized procurement and decentralized procurement, and requires employees to annually formulate and announce the annual centralized procurement catalog of the Group according to the actual procurement of the Group with regards to the items that must be purchased by centralized procurement. The Group conducts procurement through tendering (including open tendering and invitation tender), competitive negotiation, inquiry procurement, single-source procurement and other reasonable procurement methods.

Recommendation	Preliminary	Review of	Determination of
supplier/ on-site
of supplier	selection of supplier	qualified supplier
investigation

Supplier selection process

In addition, we place great emphasis on the performance of our suppliers in environmental, social and governance aspects. In the course of the review, we combined the on-site inspection to fully evaluate the quality system, environmental system and social responsibility management of the candidate suppliers. We will not select candidate suppliers who have violated provisions concerning human rights, labour and environmental protection, or do not have good business reputation, have major illegal records, make false statements, attempt to pay bribes and provide other improper benefits to judges and related personnel.

As of 31 December 2019, the Group mainly cooperates with 45 suppliers in total, mainly located in Eastern China.

Environmental, Social and Governance Report 2019 CHINA RUNDONG AUTO GROUP LIMITED		19

2. CUSTOMER FIRST, WIN-WIN COOPERATION

Supplier Management

Rundong records all suppliers that have signed cooperation agreements with the Group in the supplier collection catalog to achieve systematic and high efficient management. For selected suppliers, the Group conducts an assessment on their qualification, product quality, service and delivery capacity to ensure the quality of their supply. Based on the results of our assessment, we select high-quality suppliers as strategic suppliers, who will be given priority to bulk procurement.

	Qualification
Degree of	Product
cooperation	quality
	Assessment
	criterion
Service	Delivery
capability
	Technical
	capacity

Supplier assessment

For selected suppliers, we implement mandatory withdrawn mechanism to those with the following non-compliance behaviors, for example: suppliers whose outlet has received over 3 times of the valid complaint without any improvement; suppliers that delay or fail to solve the issues of product quality and installation service; and suppliers cannot support the moral construction of the Group and cause adverse influence by bribing relevant personnel(s). Rundong resolves to phase out the suppliers with unstable product quality, weak service ability and poor performance indicators to continuously improve the product and service quality and promote the development of the industry.

20	CHINA RUNDONG AUTO GROUP LIMITED  Environmental, Social and Governance Report 2019

3. UNITING STRENGTH, PROGRESSING TOGETHER

Adhering to the people-oriented philosophy, the Group strives to create a fair and safe working environment for its employees while pursuing sustainable development. Attaching great importance to human resources, the Group continuously invests to provide competitive salary, welfare and career development opportunities for its employees.

EMPLOYMENT OVERVIEW

By strictly abide by such laws and regulations as the Labour Law of the People's Republic of China (《中華 人民共和國勞動法》), the Labour Contract Law of the People's Republic of China (《中華人民共和國勞動合同 法》), the Regulation on Labour Security Supervision (《勞動保障監察條例》), as well as labour-related laws and

regulations where the operation is located, and under the recruiting principle of "fairness, equality, competition

and selection of the best", the Group constantly updates the Management Measures (Provisional) for Storefront Manager of China Rundong Auto Group Limited 《潤東汽車集團有限公司店面負責人管理辦法(暫行)》) and Management Manual for Recruitment of Rundong Auto Group (《潤東汽車集團招聘管理手冊》) to optimize

the employment management system. The Group rejects discrimination due to factors such as race, nation, religion, gender and family, and prohibits forced labour. The applicant information is carefully reviewed in the recruitment process to avoid the employment of under-aged candidate. The Group will strictly resolve the event in accordance with relevant procedures and seriously treat the persons in case of any employment of child and forced labour. During the Reporting Period, we did not find any violations of employing child and forced labour.

The Group recruited talents in accordance with business demand and adjusted its talent introduction system based on market conditions. In terms of recruitment, the Group adopted external recruitment, internal promotion and campus cooperation in the recruitment of talents to ensure the introduction of quality talents and ensure the common growth of the Company and employees. As of 31 December 2019, we had 5,351 employees in total. The details of our employees are as follows:

Employment

overview by gender

(%)

48.4% 51.6%

Male

Female

Employment

overview by age

(%)

1.5%

41.9%		Aged under 30
	Aged 30 to 50

56.6%

Aged over 50

Employment

overview by function

(%)
2.0%
19.7%	Senior management

	52.0%		General staff
		Sales staff
26.3%
		Technician

Environmental, Social and Governance Report 2019 CHINA RUNDONG AUTO GROUP LIMITED		21

3. UNITING STRENGTH, PROGRESSING TOGETHER

SAFETY GUARANTEE

Abiding strictly by the relevant safety and health rules and regulations such as the Law of the People's Republic of China on the Prevention and Treatment of Occupational Diseases (《中華人民共和國職業病防治法》), the Safety Production Law of the People's Republic of China (《中華人民共和國安全生產法》), the Provisions on the Supervision and Administration of Occupational Health at Work Sites (《工作場所職業衛生監督管理規定》), and the Regulation on Safety Management (《安全管理規定》), the Group constantly optimizes and improves safety management system to avoid potential risks. During daily operation, the Group conducts regular assessments on the employees' wearing of labour protection appliances and the sanitation at work sites, as well as implements safety production responsibility system and operation standards of managers at all levels through safety management system, to increase the safety awareness of employees and ensures that daily safety management is monitored and implemented.

Safety training

Safety	Safety	Safety
management
signs	inspection
system

Third party inspection

Safety Management System

The Group is committed to establishing safety culture and implementing safety responsibilities to build a safe working environment for employees. The Group requires employees to properly wear safety appliances during their work and conducts safety trainings to educate employees on safety awareness and guide them to use safety equipment properly, dedicating to minimize employee safety risk in the business operation. During the Reporting Period, the Group has 2 work-related injuries, resulting in 680 lost work hours. After the accidents, we sent the injured employees to hospital for treatment immediately. In addition, the Group conducted investigations on the cause of the accidents and involving departments and enhanced employee safety awareness through further training and standard operations, to prevent similar accidents from happening again.

22	CHINA RUNDONG AUTO GROUP LIMITED  Environmental, Social and Governance Report 2019

3. UNITING STRENGTH, PROGRESSING TOGETHER

Organize "11•9" Fire Safety Month Activities

Understanding that the responsibility for safety is of great importance, the Group pays constant attention to employee safety in the business process. In November 2019, the Group organized the "11•9" fire safety month activities, requiring all brands and stores to conduct a full screen on the major parts of fire safety such as fire-fighting facilities, emergency exits, fire safety system, paint booths and warehouses that stored disused carparts, to strictly implement safety responsibilities and strengthen daily fire safety management towards potential problems. The Group reinforced employee safety awareness and operational skills to prevent and restraint safety accidents while enhancing the response ability to fire hazard at the business operational work sites by holding a number of safety activities such as specific topic trainings, fire-fighting rehearsals and self-inspections. In addition, the Group called upon stores to establish mini fire stations and regularly update fire safety management system, organize fire safety groups on duty and invite teachers from fire-fighting groups to conduct on-site training, further improving employee's response to fire safety problems.

Fire safety rehearsal at Qingdao Baojing

Fire safety rehearsal at Shanghai Baojing

Upholding its responsibility, the Group cared about the physical health of each employee by means of understanding their physical condition through pre-employment, employment and post-employment health examinations and monitoring potential factors which may cause occupational disease at the operational work sites. In order to prevent potential occupational hazards, the Group delegated a third party testing company to conduct annual detection of occupational disease environment apart from organizing regular occupational disease examination for the employees to ensure the physical health of each employee at workshops.

In response to the outbreak of the COVID-19 epidemic in China in 2020, the Group extended the Spring Festival holidays and resumed work and production in accordance with the requirements of the local governments, as well as took corresponding preventive measures, including measuring and recording body temperature for every staff twice a day, disinfecting the office twice a day, distributing masks, hand sanitizers and other disinfective supplies for employees, and requiring employees to abide by alternated shifts and dining time to protect their health.

Environmental, Social and Governance Report 2019 CHINA RUNDONG AUTO GROUP LIMITED		23

3. UNITING STRENGTH, PROGRESSING TOGETHER

PROMOTE GROWTH

The Group understands that the growth and development of its employees are the foundation for the sustainable development of the Company, and commits to creating an excellent development platform and providing fully equal education and development opportunities for employees, enabling them to freely utilize their potential and creativity to achieve common growth of employees and the Company.

Training and Empowerment

For the enhancement of personal quality, professional skills and management ability of the employees, the Group established and constantly improved the employee training system, and designed rich, diverse and personalized training schemes based on the business and skill needs of employees at different levels, positions and types. Meanwhile, the Group encourages employees to actively give advice relating to the trainings, with the view to continuously improving training plans and training modes, building a constant learning environment so that recruited talents could support the long-term development of the Group while fulfill self-value.

				Storefront	Administrative staff
Senior Management	Storefront Sales Staff	Technical Staff	of the Headquarter
Organize manage-	Hold regular	market-	Provide technical skills	Organize	staff	to
ment personnel to	ing competitions of all	certification	training	attend	regular	PPT
pay regular visits to	brands, e.g. the "Pres-	for storefront	techni-	skills training lectured
other large entrepris-	tigious	and Powerful	cal staff.		by	the	training
es, recording their	Jaguar	and	Land			managers	of	the
seeing, feeling and	Rover	Marketing			Group,	enabling	the
understanding and	Competition" (「虎虎			staff	to	master	the
integrating the	生威，捷豹路虎品牌			skills		of	making
advanced experiences	營銷大賽」) of Jaguar			business		PPT in a
of the model	and	Land	Rover			prompt	manner	and
entreprises with	brands,	to accelerate			improve		working
practical work in	the inventory turnover			efficiency.
combination with the	of brand models and
tasks at their	reduce	extended
positions to improve	inventory.
management level.

Four All-purpose Skills Training Plans

24	CHINA RUNDONG AUTO GROUP LIMITED  Environmental, Social and Governance Report 2019

3. UNITING STRENGTH, PROGRESSING TOGETHER

To create the training atmosphere of the Group, transmit knowledge, skills and attitude and raise communication among the employees, we select excellent trainers and provide stages for our employees. In 2019, the Group raised employees' learning motivation and assisted them to improve their knowledge and skills through courses of "Small Seminar" (《小講堂》), "New Retail Training Camp" (《新零售訓練營》) and "Work Implementation and Development for the Management of the Group" (《集團管理層工作啟動會及拓展》) as well as sales skills competitions.

Course of	Course of
"New Retail Training Camp"	"Work Implementation and Development for the
	Management of the Group"

Sales Skills Competition

Environmental, Social and Governance Report 2019 CHINA RUNDONG AUTO GROUP LIMITED		25

3. UNITING STRENGTH, PROGRESSING TOGETHER

In addition, the Group established a talent development project system to promote talent development and training of the Group, accelerate the building of talent pool and talent echelon as well as advancing common development of the future development strategies and business operation of the Group and the needs of employees. In order to make full preparation for the talent pool, the talent development project system includes four planning systems with special training plans based on employees at different levels.

Gold	‧Training for store manager/director, to
Star
reserve for regional management
Plan

Starlight Plan

Starfire Plan

Star Plan

• Training for department manager, to reserve for store managers
• • Training for department head, to reserve for talent pool of department managers
  • • Training for executional-level staff, to reserve for talent pool of departmental heads

Talent Reserve and Development System

26	CHINA RUNDONG AUTO GROUP LIMITED  Environmental, Social and Governance Report 2019

3. UNITING STRENGTH, PROGRESSING TOGETHER

During the Reporting Period, the Group provided 14,455 training hours for the employees in total and there were a total of 1,604 trained employees. Details of the trained employees are as follows:

Trained	Trained employees
employees by gender	by function
(person-time, %)	(person-time, %)

	624,	Male
	38.9%
980,
	Female
61.1%

430,

26.8%

659,

41.1%

515,

32.1%

General staff

Sales staff

Technician

Trained	Trained employees
employees by gender	by function
(hour, %)	(hour, %)
	1,628,
	11.3%

5,219,

36.1%

9,238,

63.9%

	Male		6,184,		Sales staff
			Technician
	Female	6,643,	42.8%
			General staff
		46.0%

Promotion and Development

In terms of promotion and development, the Group always adheres to the aim of "equality, fairness and openness" to select talents suitable for the position, allowing equal promotion and development opportunities for excellent employees. The Group regulates the training, selection and appointment of talents through the Administrative Measures on Employees' Promotion and Change (《員工晉升/異動管理辦法》) and the Measures on Annual Assessment of Employees (《員工年度考核辦法》), and organizes performance assessment organizational management system to clarify the scope of responsibilities of employee performance appraisal conducted by management departments at all levels, promoting the building of talent pool and talent echelon.

Environmental, Social and Governance Report 2019 CHINA RUNDONG AUTO GROUP LIMITED		27

3. UNITING STRENGTH, PROGRESSING TOGETHER

Presidential team

•The presidential team, as the major persons responsible for the performance appraisal of vice-presidents and general managers of all departments at the headquarter, is the ultimate decision maker for performance appraisal of the Group and holds the final discretion rights to the performance appraisal of all staff.

Vice-presidents/general managers of all departments

• Mainly responsible for the employee assessment and evaluation of all departments at the headquarter of the Group;

•Responsible for the determination of assessment indicators and competency evaluation of employees at all departments/responsibilities, assessment and face-to-face feedback on the performance.

Brand business departments and storefront management

• Mainly responsible for the assessment and evaluation of business departments and storefront personnel; • Responsible for the determination of performance assessment and competency evaluation of employees at business departments and storefronts, assessment and face-to-face feedback on the performance.

The Group (including brand business departments) and storefront human resources departments

• The organizer of employee assessment and evaluation;

• Responsible for the formulation of employee assessment measures and guidance, supervision, examination and statistics of assessment and evaluation results in the process of assessment and evaluation.

Organizational management system of performance appraisal and evaluation

In order to select a talent best-fit for the position, the Group assesses talents in terms of performance level, competency and quality, position match and development potential. On one hand, the Group assigns responsibilities of annual appraisal to the Group, business departments and 4S stores and considers employee performance together with the overall operational results of the Group in the operational performance appraisal to attach importance to the common interests and responsibilities of all staff and the Group. On the other hand, the Group requires employees to sign and confirm the results of the annual assessment indicators through collective recognition of performance to ensure the promotion system is fair and transparent.

28	CHINA RUNDONG AUTO GROUP LIMITED  Environmental, Social and Governance Report 2019

3. UNITING STRENGTH, PROGRESSING TOGETHER

Performance

Appraisal

Leadership Appraisal

Talent

Assessment

System

Position

Match

360 Degree Assessment

Talent Assessment System

COMMUNICATION AND CARE

The Group understands that employees are the core strength of the corporate development and values employees' performance at work. The Group has established and constantly improves a welfare system for employees, providing employees with annual leave, sick leave, maternity and paternity leave, marriage leave and other holiday benefits in accordance with the national regulations within the capabilities. Meanwhile, the Group cares about the health of employees and provides rich and diverse welfare and cares, such as flexible working schedule at special period, telecommunication allowance, meal allowance, health check, birthday party, recreational and sports activities and subsidy for employees in need, striving to create a "warm" working environment and enable employees to feel like "home" at work.

Environmental, Social and Governance Report 2019 CHINA RUNDONG AUTO GROUP LIMITED		29

3. UNITING STRENGTH, PROGRESSING TOGETHER

Organizing and carrying out employee birthday party

The Group appreciates the performance of employees by encouraging all regions and storefronts to hold birthday party for employees. In order to enhance fun and diversity of birthday party, we generally organise collective birthday party for employees with birthday at the same month. The relevant personnels prepare rich lunch and delicious cake to celebrate the birthday for employees.

Birthday party at headquarter of the Group

Birthday party at storefront

We encourage participation of employees in the operation of democratic management of the Group and greatly value the opinions of employees. We have established a two-way communication channel between employees and management of the Group through face-to-face work communication, work meeting and emails, enabling the management to respond to the focus of employees in an effective and timely manner and thoroughly understand the demand of employee in terms of work or life. At the same time, the Group conducted satisfaction surveys from time to time to understand employees' feedback and suggestions on daily work mechanism and make timely improvement.

30	CHINA RUNDONG AUTO GROUP LIMITED  Environmental, Social and Governance Report 2019

4. PROTECTING ENVIRONMENT, GREEN DEVELOPMENT

The Group adheres to the environmental responsibility philosophy of "building a better social environment for automobile use", actively fosters the environmental protection awareness and aims to become a corporate of "energy-saving and environmental-friendly". The Group formulates and constantly improves environmental protection measures and strives to reduce the pollution generated from our corporate operation on the environment through construction and supervision of system and performance assessment.

ENVIRONMENTAL MANAGEMENT

The Group formulates the Operation and Management System of Environmental Protection Facility (《環保設 施運行及管理制度》) to implement laws and regulations including the Environmental Protection Law of the People's Republic of China (《中華人民共和國環境保護法》), the Law of the People's Republic of China on the Prevention and Control of Environmental Pollution by Solid Waste (《中華人民共和國固體廢物污染環境防治 法》) and the Regulations on the Safety Management of Dangerous Chemicals (《危險化學品安全管理條例》) while requiring storefronts of all regions to vigorously comply with emission requirement and waste disposal management measures at the operation sites so as to ensure compliant emission.

The Group continuously optimizes working procedures during the business development, striving to save water and energy and reduce noise. During the Reporting Period, many of the Group's stores have obtained ISO 14001 environmental management system certification and applied the philosophy of green, low carbon and sustainability in the entire process of operation and management.

Changzhou Ruida Automobile Sales and Services Company Limited (常州瑞達汽車銷售服務有限公司)

obtained the ISO 14001 Environmental Management System Certification in 2019

In order to integrate green operation into our daily operations, the Group strictly abides by the requirements of 5S 1 dealer certification system. The Group and its subsidiaries will renovate the storefront when opening 4S stores or 5S stores with reference to functions, costs, laws and regulations where the operation is located and potential impacts on the environment, with an aim to ensure minimizing energy consumption and pollutant emissions by virtue of making full use of water resources and reducing energy consumption.

1 Incorporate the "Sustainability" on basis of the Sale, Spare part, Service, and Survey of 4S stores.

Environmental, Social and Governance Report 2019 CHINA RUNDONG AUTO GROUP LIMITED		31

4. PROTECTING ENVIRONMENT, GREEN DEVELOPMENT

Circular Slope

Installation and use standards of air- conditioners

Change to apply LED light and voice operated switch

Auto light switch devices

• Qingdao Baojing BMW 5S store designs circular slope to metal plate painting workshop on the second floor. Cars could be delivered through the slope instead of using an elevator, saving electricity of about 1,000 kWh a month.

• Qingdao Baojing BMW 5S store installs air-conditioners separately with independent switch control in different functional areas. The use of air-conditioner follow the energy-saving principle and the schedule of turning-on and off is strictly implemented to save electricity.

• Since the upgrade of 5S store, Shanghai Baojing has changed the general fluorescent lights to LED lights in the accessories warehouses, washrooms and fire exits, equipped with voice operated switch to control lights according to movement, greatly avoiding waste of energy.

• Qingdao Baojing BMW 5S store introduces natural light indoor through glass wall and an open atrium. The lighting of the building takes full advantage of natural light and all lighting facilities are automatically controlled by a computer system with auto control of switch based on the change of lighting. Inductive lights are used in washrooms and aisles to ensure energy efficiency.

BMW 5S Store Design

32	CHINA RUNDONG AUTO GROUP LIMITED  Environmental, Social and Governance Report 2019

4. PROTECTING ENVIRONMENT, GREEN DEVELOPMENT

SAVE RESOURCES

The Group respects natural resources, attaches importance to the efficiency of resources utilization and strictly abides by laws and regulations of the Environmental Protection Law of the People's Republic of China (《中華 人民共和國環境保護法》) to constantly improve relevant system construction and greatly promote energy-saving works. In order to transmit the philosophy of green and environmental protection to staff, based on strict adherence to the Interim Measures for Workplace Management (《職場管理暫行辦法》), on the one hand, the Group implements the environmental protection proposal, requiring employees to save resources and energy and reduce emissions of disposal. On the other hand, the Group has actively promoted a paperless office to reduce unnecessary waste of resources through online office system such as the OA system, and designated employee to turn off the power in public area after work and remind the remaining employees to turn off the power upon departure. The measures taken by the Group to foster environmental awareness of employees, reduce use of resource and contribute to sustainable development include but not limited to the following:

• When the faucet is dripping or damaged, it should be repaired in time to prevent water dripping and leakage;
• Inductive lights are used in the aisles to make sure that the lights go out when people leave;
• Adjust car showroom lighting according to the weather to reduce unnecessary power consumption;
• Adjust the air conditioner temperature according to the temperature, and turn off the air conditioner one hour before leaving;
• Replace the original incandescent lamp with LED energy-saving lamp during maintenance;
• The last person leaving the office is responsible for checking if all switches are turned off;
• The use of high-power-consuming equipment for non-working purpose is forbidden;
• Promote a paperless office and select online communication tools according to work needs;
• Call for printing on both sides to make the best use of paper;
• Minimize unnecessary office stationery consumption;
• Call for bus travel to reduce private car use.

Green Office Management

Environmental, Social and Governance Report 2019 CHINA RUNDONG AUTO GROUP LIMITED		33

4. PROTECTING ENVIRONMENT, GREEN DEVELOPMENT

In addition, the Group conducts budget management to stores, requiring stores to control their resources and energy consumption caused by operation within reasonable scope, with an aim to effectively control use of resource and maximize efficiency. During the Reporting Period, the details of use of resource and greenhouse gas emissions of the Group are as follows:

Resources Consumption	Unit	2017	2018	2019
Water consumption	cubic meters	333,307	351,000	297,458
Water consumption per RMB10,000	cubic meters/	0.17	0.28	0.39
revenue	RMB10,000
Purchased electricity	megawatt hours	23,422	21,890	13,880
Unleaded gasoline	liters	875,410	761,440	569,250
Direct energy consumption 2	megawatt hours	7,651	6,609	4,941
Indirect energy consumption 3	megawatt hours	23,422	21,890	13,880
Comprehensive energy consumption	megawatt hours	31,073	28,499	18,821
Comprehensive energy consumption per	kWh/RMB10,000	16.26	22.42	24.65
RMB10,000 revenue

Greenhouse gas emission	Unit	2017	2018	2019
Greenhouse gas emission within scope 1 4	tCO	²	e	1,944	1,680	1,255
Greenhouse gas emission within scope 2 5	tCO	²	e	16,477	15,400	9,765
Total greenhouse gas emission	tCO²e	18,421	17,079	11,020
Greenhouse gas emission per	tCO²e/RMB10,000	0.01	0.01	0.01
RMB10,000 revenue

2 Direct energy consumption includes unleaded gasoline;

3 Indirect energy consumption is mainly purchased electricity;

4 Covers direct energy consumed by business owned or controlled by the Group, that is, greenhouse gas emissions directly generated from unleaded gasoline.

5 Covers indirect energy consumed (purchased or acquired) internally by the Group, that is, greenhouse gas emissions generated by electricity.

34	CHINA RUNDONG AUTO GROUP LIMITED  Environmental, Social and Governance Report 2019

4. PROTECTING ENVIRONMENT, GREEN DEVELOPMENT

REDUCE EMISSIONS

In strict accordance with laws and regulations such as the Law of the People's Republic of China on the Environmental Impact Assessment (《中華人民共和國環境影響評價法》), the Law of the People's Republic of China on the Prevention of Water pollution (《中華人民共和國水污染防治法》), the Law of the People's Republic of China on the Prevention of Air Pollution (《中華人民共和國大氣污染防治法》), the Law of the People's Republic of China on the Prevention of Noise Pollution to Environment (《中華人民共和國環境噪聲污染防治法》) and the Law of the People's Republic of China on the Prevention and Control of Environmental Pollution by Solid Waste (《中華人民共和國固體廢物污染環境防治法》), the Group conducts scientific and reasonable management towards the emissions of pollutant and strives to reduce environment pollution while ensuring the operation of business. The Group's major discharge produced during business operation was as follows:

Exhaust Gas Emission Management

The Group has regarded exhaust gas as the primary task of energy conservation and emission reduction. In order to protect employees' health and safety and reduce environment pollution, the Group controls exhaust emission through approaches such as collection, ventilation, raw materials and improvement of technology.

Exhaust emission collection system of workshop

Spray booth with ventilation

Control of exhaust gas from painting

•A comprehensive collection system of exhaust gas is equipped at the construction of workshop to secure a safe working environment. The exhaust gas generated during maintenance of vehicle is discharged through the emission system to ensure a clean workshop environment free from harmful gas.

•To install spray booth with ventilation to timely discharge harmful gas generated from painting to ensure a clean environment free from harmful gas for painting employee during operation.

•Change oil paint to water-based paint in paint booths, change diesel heating to electric heating, change direct gas emission to volatile organic compounds (VOCs) emission, with an aim to effectively control the emission of VOCs.

Exhaust gas emission management measures of some stores

In 2019, the Group upgraded and renovated the paint booths in accordance with the latest environmental protection requirements, and reduced exhaust emissions by discharging volatile organic compounds (VOCs) in a compliant manner. The Group reduced the emissions of VOCs by adding activated carbon and photo- catalyst devices and ensured the exhaust gas generated by vehicle meet the emission standard through regular maintenance for automobiles.

Environmental, Social and Governance Report 2019 CHINA RUNDONG AUTO GROUP LIMITED		35

4. PROTECTING ENVIRONMENT, GREEN DEVELOPMENT

Upgrade and renovate the fuel paint booths

In 2019, the Group upgraded 20 sets of fuel paint booths and upgraded the old fuel paint booths into electric paint booths to reduce carbon dioxide and sulphide emissions. As of 31 December 2019, all the paint booths of the Group were electric paint booths, eradicating the emission of carbon dioxide from paint booths in workshop facilities.

Changzhou Ruida natural paint booth

Install activated carbon devices

In 2019, all stores of the Group strictly adhered to the environmental policies where the operation is located to reduce the emission of VOCs by adding activated carbon and photo-catalyst devices. As of 31 December 2019, all the paint booths of the Group were equipped with activated carbon devices, and 8 sets of VOCs photo-oxidation purification equipment completed upgrade. Meanwhile, all stores of the Group replaced the traditional oil paint with water-based paint to reduce the emission of organic compounds.

Photo-oxidation purification equipment

36	CHINA RUNDONG AUTO GROUP LIMITED  Environmental, Social and Governance Report 2019

4. PROTECTING ENVIRONMENT, GREEN DEVELOPMENT

Wastewater Discharge Management

The wastewater generated by the Group during business operations is mainly domestic wastewater and car wash wastewater. In order to ensure the discharge of wastewater in compliance with regulations, while minimizing the content of pollutants in the wastewater, the Group has adopted targeted treatment measures for domestic wastewater and car wash wastewater. For domestic wastewater, the Group regularly checks whether domestic wastewater exceeded the standard and eliminate potential hidden hazards in a timely manner. For car wash wastewater, the Group continues to promote the tertiary purification of car wash wastewater to ensure that the car wash wastewater discharged into the municipal sewage pipe network meets the discharge standards.

Promote the purification and transformation of car wash wastewater

In 2019, in order to promote the tertiary purification transformation of car wash wastewater, the Group upgraded 45 wastewater purification tanks to realize the tertiary purification and recycling use of wastewater. Through the transformation, the water consumption for washing 100 cars by the Group was reduced from 3 tonnes to 2.8 tonnes. In addition, the Group newly added 2 car wash water purification purifiers, which can save 120 tonnes of water per year.

Xuzhou Baolan wastewater tertiary purification tank

Waste Management

In order to regulate the management of waste, the Group strictly follows the laws and regulations such as the Environmental Protection Law of the People's Republic of China (《中華人民共和國環境保護法》), the Law of the People's Republic of China on the Prevention and Control of Environmental Pollution by Solid Waste (《中 華人民共和國固體廢物污染環境防治法》), the Hazardous Waste Disposing Forms Regulations (《危險廢物轉移聯 單管理辦法》) and Administrative Measures on Hazardous Waste Operation Licenses (《危險廢物經營許可管理 辦法》), and continues to improve the Waste Oil and Waste Management Regulations (《廢油廢品管理規定》) of the Group, aiming to clarify the waste management responsibilities of employees at all levels in the system, clarify and standardize waste treatment processes and requirements, and ultimately reduce the negative impact of waste discharge on the environment.

Environmental, Social and Governance Report 2019 CHINA RUNDONG AUTO GROUP LIMITED		37

4. PROTECTING ENVIRONMENT, GREEN DEVELOPMENT

The Group disposes of hazardous wastes and non-hazardous wastes generated in the course of business operation by classified storage and recycling by third-party companies. In 2019, the Group set up a special area for waste classification and posted warm reminders to remind employees to dump waste in accordance with the classification requirements and carefully separate waste. We are practicing environmental protection while responding to the government's call for waste classification. As for hazardous waste, the Group emphasizes the importance to the disposal of hazardous waste. The Group strictly abides by the relevant requirements of national laws and regulations, and has entered into the Hazardous Waste Entrusted Treatment Contracts, Industrial Waste Treatment Contracts, Used Lead Acid Battery Recycling Contracts and other entrusted processing contracts with companies qualified for hazardous waste treatment. The Group is committed to minimizing the harm caused by hazardous waste to the environment. In addition, the Group requires relevant employees to standardize waste accounting management to ensure that waste is properly handled and disposed of.

Waste recovery management

The main recyclable solid waste generated by the Group in the course of business operation includes cardboard, scrap metal (aluminium, iron and copper), and scrap bumpers generated during the repair and production process. The Group entrusts a third party with the relevant qualifications to recycle. The solid wastes such as accessories with recycling value were repaired by the maintenance technicians of our stores and external repair resources companies. The Group will store the repaired parts accordingly and their use should be clearly indicated to the customer. In 2019, the inventory of recycled and repaired parts of the Group were 4,000 pieces in total with a total value of approximately RMB750,000.

During the Reporting Period, the emission of the Group was as follow:

Wastewater	Unit	2017	2018	2019
Domestic wastewater	cubic meters	138,809	150,100	121,085
Car wash wastewater	cubic meters	147,596	83,000	71,390
Hazardous wastes	Unit	2017	2018	2019
Disposed automobile battery	tonne	168	162	108
Used oil	tonne	903	1,153	754
Other hazardous wastes (e.g. oily rags, paint	tonne	250	222	146
buckets, etc.)
Total hazardous waste	tonne	1,321	1,537	1,008
Total hazardous wastes per RMB10,000	kg/RMB10,000	0.69	1.21	1.32
revenue
Non-hazardous wastes	Unit	2017	2018	2019
Total non-hazardous waste	tonne	4,393	3,866	3,228
Total non-hazardous wastes per RMB10,000	kg/RMB10,000	2.30	3.04	4.23
revenue

38	CHINA RUNDONG AUTO GROUP LIMITED  Environmental, Social and Governance Report 2019

5. REWARDING SOCIETY, ACHIEVING OTHERS

Adhering to the core values of "Fulfilling ourselves to benefit others and fulfill others", the Group has always firmly believed that the progress of enterprise and the development of society are closely linked, and committed to giving back to the society with practical actions, and actively supported and participated in the development of social welfare undertakings. During the Reporting Period, as a participant and contributor to the community, the Group actively assumed corporate citizenship responsibilities, not only cooperating with local nursing homes to carry out respecting activities for the elderly, but also motivating customers to participate and walk with the community.

Chongyang Festival-Respect for the Aged

During the Reporting Period, in order to carry forward the Chinese nation traditional virtues of respecting, loving and supporting the elderly, Shanghai Baojing conducted the "Chongyang Festival - Respect for the Aged" for two consecutive years. At the event, the employees of the Group brought wonderful performances to the aged, bringing joy to the aged, and delivered clothing and other daily necessities to the aged. The warm service got unanimous affirmation from the aged.

Barter to promote the development of new energy public welfare

During the Reporting Period, Shanghai Baojing carried out barter activities and emptying old clothes to help environmental protection activities. At the event, customers can get 790g Ant Forest Energy from Alipay by donating used clothes at the store.

In addition, all car owners who entered the store to purchase new energy vehicles after 15 November 2019 will receive an exclusive "Delivery Gift Box of New Energy Power Platform " based on the purchased models. Meanwhile, Rundong will plant saplings for customers in the BMW new energy ecological forests in Inner Mongolia and Xinjiang, and take practical actions to raise more customers' attention to green public welfare.

Environmental, Social and Governance Report 2019 CHINA RUNDONG AUTO GROUP LIMITED		39

APPENDIX I: 2019 KEY PERFORMANCE TABLE

ENVIRONMENTAL DATA PERFORMANCE TABLE

Name of Indicators	Unit of Indicators	2017	2018	2019
Aspect A1: Emissions
A1.1 Types of emissions and respective emissions data
Domestic wastewater	cubic meters	138,809	150,100	121,085
Car wash wastewater	cubic meters	147,596	83,000	71,390
A1.2 Greenhouse gas emissions in total (in tonnes) and intensity (e.g. per unit of
production volume, per facility)
Greenhouse gas emission within scope 1	tCO2e	1,944	1,680	1,255
Greenhouse gas emission within scope 2	tCO2e	16,477	15,400	9,765
Total greenhouse gas emission	tCO2e	18,421	17,079	11,020
Greenhouse gas emission per RMB10,000	tCO2e/RMB10,000	0.01	0.01	0.01
revenue

A1.3 Total hazardous waste produced (in tonnes) and intensity (e.g. per unit of production volume, per facility)

Disposed automobile battery	tonne	168	162	108
Used oil	tonne	903	1,153	754
Other hazardous wastes (e.g. oily rags,	tonne	250	222	146
paint buckets, etc.)
Total	tonne	1,321	1,537	1,008
Total hazardous wastes per RMB10,000	ton/RMB10,000	0.69	1.21	1.32
revenue

A1.4 Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility)

Non-hazardous wastes	tonne	4,393	3,866	3,228
Total non-hazardous wastes per	kg/RMB10,000	2.30	3.04	4.23
RMB10,000 revenue

Aspect A2: Use of resources

A2.1 Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total and intensity (e.g. per unit of production volume, per facility)

Purchased electricity	megawatt hours	23,422	21,890	13,880
Unleaded gasoline	liters	875,410	761,440	569,250
Direct energy consumption	megawatt hours	7,651	6,609	4,941
Indirect energy consumption	megawatt hours	23,422	21,890	13,880
Total energy consumption	megawatt hours	31,073	28,499	18,821
Energy consumption per RMB10,000	kWh/RMB10,000	16.26	22.42	24.65
revenue

A2.2 Water consumption in total and intensity (e.g. per unit of production volume, per facility)

Water consumption	cubic meters	333,307	351,000	297,458
Water consumption per RMB10,000	cubic meters/	0.17	0.28	0.39
revenue	RMB10,000

40	CHINA RUNDONG AUTO GROUP LIMITED  Environmental, Social and Governance Report 2019

APPENDIX I: 2019 KEY PERFORMANCE TABLE

SOCIAL DATA PERFORMANCE TABLE

Name of Indicators	Unit of Indicators	2017	2018	2019
Aspect B1: Employment
B1.1 Total workforce by gender, employment type, age group and geographical region
Total employees	person	5,319	5,409	5,351
Employees by employment type
Senior management	person	102	103	109
General staff	person	2,715	2,677	2,780
Sales staff	person	1,327	1,560	1,406
Technician	person	1,175	1,069	1,056
Employees by gender
Male	person	2,067	3,156	2,760
Female	person	3,252	2,253	2,591
Employees by age group
Under 30	person	2,844	2,720	2,244
30 to 50	person	2,372	2,575	3,026
Over 50	person	103	114	81
Aspect B2: Health and Safety
B2.1 Number and rate of work-related fatalities
Number of worked-related fatalities	person	0	0	0
B2.2 Lost days due to work injury
Number of work-related injuries	person	0	1	2
Lost hours due to work injury	hour	0	512	680

Environmental, Social and Governance Report 2019 CHINA RUNDONG AUTO GROUP LIMITED		41

APPENDIX II: ESG GUIDE CONTENT INDEX

Major Scope, Aspects, General Disclosure and Key Performance Indicators	Index
A. ENVIRONMENTAL
Aspect A1	Emissions
General Disclosure	Information on:	4. Protecting Environment,
	(a) the policies; and	Green Development
	(b) compliance with relevant laws and regulations that have
	a significant impact on the issuer relating to air and
	greenhouse gas emissions, discharges into water and land,
	and generation of hazardous and non-hazardous wastes.
	Note: Gas emissions include oxynitride, oxysulfide and other
	pollutant regulated by national laws and regulations.
	Greenhouse gas includes carbon dioxide, methane, nitrous oxide,
	fluorocarbon, perfluorocarbon and sulphur hexafluoride.
	Hazardous wastes refer to items specified by national rules and
	regulations.
Key performance	The types of emissions and respective emissions data.	Reduce Emissions
Indicator A1.1
Key performance	Greenhouse gas emissions in total (in tonnes) and where	Save Resources
Indicator A1.2	appropriate, intensity (e.g. per unit of production volume,
	per facility).
Key performance	Total hazardous waste produced (in tonnes) and where	Reduce Emissions
Indicator A1.3	appropriate, intensity (e.g. per unit of production volume,
	per facility).
Key performance	Total non-hazardous waste produced (in tonnes) and	Reduce Emissions
Indicator A1.4	where appropriate, intensity (e.g. per unit of production
	volume, per facility).
Key performance	Description of measures to mitigate emissions and results	Reduce Emissions
Indicator A1.5	achieved.
Key performance	Description of how hazardous and non-hazardous wastes	Reduce Emissions
Indicator A1.6	are handled, reduction initiatives and results achieved.
Aspect A2	Use of resources
General Disclosure	Policies on efficient use of resources including energy,	Save Resources
	water and other raw materials.
	Note: Resources may be used in production, storage,
	transportation, buildings, electronic equipment, etc.
Key performance	Direct and/or indirect energy consumption by type (e.g.	Save Resources
Indicator A2.1	electricity, gas or oil) in total (kWh in '000s) and intensity
	(e.g. per unit of production volume, per facility).
Key performance	Water consumption in total and intensity (e.g. per unit of	Save Resources
Indicator A2.2	production volume, per facility).
Key performance	Description of energy use efficiency initiatives and results	Save Resources
Indicator A2.3	achieved.
Key performance	Description of whether there is any issue in sourcing	Save Resources
Indicator A2.4	water that is fit for purpose, water efficiency initiatives
	and results achieved.

42	CHINA RUNDONG AUTO GROUP LIMITED  Environmental, Social and Governance Report 2019

APPENDIX II: ESG GUIDE CONTENT INDEX

Major Scope, Aspects, General Disclosure and Key Performance Indicators

Key performance	Total packaging material used for finished products (in
Indicator A2.5	tonnes), and if applicable, with reference to per unit
	produced.
Aspect A3	The environment and natural resources
General Disclosure	Policies on minimising the issuer's significant impact on
	the environment and natural resources.
Key performance	Description of the significant impacts of activities on the
Indicator A3.1	environment and natural resources and the actions taken
	to manage them.

B. SOCIAL

Employment and labour practice

Aspect B1	Employment
General Disclosure	Information on:
	(a) the policies; and
	(b)relevant laws and regulations that have a significant
	impact on the issuer relating to compensation and
	dismissal, recruitment and promotion, working
	hours, rest periods, equal opportunity, diversity, anti-
	discrimination and other benefits and welfare.
Key performance	Total workforce by gender, employment type, age group
Indicator B1.1	and geographical region.
Key performance	Employee turnover rate by gender, age group and
Indicator B1.2	geographical region.
Aspect B2	Health and safety
General Disclosure	Information on:
	(a) the policies; and
	(b)compliance with relevant laws and regulations that
	have a significant impact on the issuer relating to
	providing a safe working environment and protecting
	employees from occupational hazards.
Key performance	Number and rate of work-related fatalities.
Indicator B2.1
Key performance	Lost days due to work injury.
Indicator B2.2
Key performance	Description of occupational health and safety measures
Indicator B2.3	adopted, how they are implemented and monitored.
Aspect B3	Development and training
General Disclosure	Policies on improving employees' knowledge and skills for
	discharging duties at work.
	Note: Training refers to vocational training. It may include
	internal and external courses paid by the employer.
Key performance	The percentage of employees trained by gender and
Indicator B3.1	employee category (e.g. senior management, middle
	management, etc.).

Index

Not applicable, the Group's business does not involve the use of packaging materials

1. Protecting Environment, Green Development

1. Protecting Environment, Green Development

3. Uniting Strength, Progressing Together

Employment Overview

Plan to carry out refined management in the future

Safety Guarantee

Safety Guarantee

Safety Guarantee

Safety Guarantee

Promote Growth

Promote Growth

Environmental, Social and Governance Report 2019 CHINA RUNDONG AUTO GROUP LIMITED		43

APPENDIX II: ESG GUIDE CONTENT INDEX

Major Scope, Aspects, General Disclosure and Key Performance Indicators

Key performance	The average training hours completed per employee by
Indicator B3.2	gender and employee category.
Aspect B4	Labour standards
General Disclosure	Information on:
	(a)the policies; and
	(b)relevant laws and regulations that have a significant
	impact on the issuer relating to preventing child or
	forced labour.
Key performance	Description of measures to review employment practices
Indicator B4.1	to avoid child and forced labour.
Key performance	Description of steps taken to eliminate such practices
Indicator B4.2	when discovered.
Operating practice
Aspect B5	Supply chain management
General Disclosure	Policies on managing environmental and social risks of
	supply chain.
Key performance	Number of suppliers by geographical region.
Indicator B5.1
Key performance	Description of practices relating to engaging suppliers,
Indicator B5.2	number of suppliers where the practices are being
	implemented, how they are implemented and monitored.
Aspect B6	Product responsibility
General Disclosure	Information on:
	(a) the policies; and
	(b)relevant laws and regulations that have a significant
	impact on the issuer on health and safety, advertising,
	labelling and privacy matters relating to products and
	services provided and methods of redress.
Key performance	Percentage of total products sold or shipped subject to
Indicator B6.1	recalls for safety and health reasons.

Key performance	Number of products and service related to complaints
Indicator	B6.2	received and how they are dealt with.
Key performance	Description of practices relating to observing and
Indicator	B6.3	protecting intellectual property rights.

Key performance	Description of quality assurance process and recall
Indicator B6.4	procedures.

Index

The Group plan to carry out refined management in the future

Employment Overview

Employment Overview

Employment Overview

Responsible Procurement

Responsible Procurement

Responsible Procurement

2. Customer First, Win- win Cooperation

Not applicable, the business of the Group does not involve products that are recycled for safety and health reasons. Customer Communication

Not applicable, the business of the Group does not involve intellectual property protection

Not applicable, the business of the Group does not involve product recycling

44	CHINA RUNDONG AUTO GROUP LIMITED  Environmental, Social and Governance Report 2019

APPENDIX II: ESG GUIDE CONTENT INDEX

Major Scope, Aspects, General Disclosure and Key Performance Indicators	Index
Key performance	Description of consumer data protection and privacy	Dedicated Service
Indicator B6.5	policies, how they are implemented and monitored.
Aspect B7	Anti-corruption
General Disclosure	Information on:	Corporate Governance
	(a)the policies; and
	(b)relevant laws and regulations that have a significant
	impact on the issuer on bribery, extortion, fraud and
	money laundering.
Key performance	Number of concluded legal cases regarding corrupt	Corporate Governance
Indicator B7.1	practices brought against the issuer or its employees
	during the reporting period and the outcomes of the
	cases.
Key performance	Description of preventive measures and whistle-blowing	Corporate Governance
Indicator B7.2	procedures, how they are implemented and monitored.
COMMUNITY
Aspect B8	Community investment
General Disclosure	Policies on community engagement to understand the	5. Rewarding Society,
	community's needs where it operates and to ensure its	Achieving Others
	activities take into consideration communities' interests.
Key performance	Focus areas of contribution (e.g. education, environmental	5. Rewarding Society,
Indicator B8.1	concerns, labour needs, health, culture, sport).	Achieving Others
Key performance	Resources contributed (e.g. money or time) to the focus	5. Rewarding Society,
Indicator B8.2	area.	Achieving Others

Environmental, Social and Governance Report 2019 CHINA RUNDONG AUTO GROUP LIMITED		45

CHINA RUNDONG AUTO GROUP LIMITED

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