China Southern Airlines : Social Responsibility Report 2021

About the Report

This report is the 15th Corporate Social Responsibility report issued by China Southern Airlines Co., Ltd. It presents the Company's practice and achievements in the fields of economics, environment and Corporate Social Responsibility.

We look forward to your learning more about China Southern Airlines through this report.

Reliability Guarantee

The Board of Directors and all directors of the Company undertake that there are no false records, misleading statements or major omissions in the contents of this report and are responsible for the authenticity, accuracy and completeness of its contents.

Report Time Frame

The reporting time range is from January 1 to December 31, 2021 and has been appropriately extended to enhance the comparability of the report. This report is published concurrently with the Annual Report, which was published in March 2021.

Reporting Boundaries

The disclosure boundary of the data indicators in this report is mainly based on China Southern Airlines Co., Ltd., and individual indicators are extended to China Southern Airlines Group Co., Ltd. The scope of data disclosure has been specified in the report. There are no significant changes in the organization size, structure, ownership or supply chain during the reporting period.

Data Statement

The financial data in this report comes from the audited annual report of China Southern and other data comes from the public data of government departments, official documents of the Company and relevant statistics. This report collects data based on the quantitative Corporate Social Responsibility indicator system that conforms to the characteristics of China Southern Airlines.

The financial data in this report is in RMB unless otherwise stated.

Compilation Basis

The State-owned Assets Management and Supervision Commission of the State Council "Guiding Opinions on the Fulfillment of Corporate Social Responsibility by Central Enterprises"

Hong Kong Stock Exchange Environmental, Social and Governance Reporting Guidelines (HK-ESG) Guidelines for the preparation of the "Report on Corporate Social Responsibility" issued by the Shanghai Stock Exchange

Chinese Academy of Social Sciences "Guidelines for Compilation of Corporate Social Responsibility Reports in China" (CASS-CSR4.0)

Global Sustainability Standards Council GRI Sustainability Reporting Standards (GRI Standards) GB/T 36001-2015 Guidelines for Compilation of Corporate Social Responsibility Reports

Appellation Description

For the convenience of expression and reading, "China Southern Airlines Co., Ltd." is also represented by "China Southern" or "Company", "China Southern Group Co., Ltd." is also represented by "China Southern Group", "Group", "Xiamen Airlines Co., Ltd." is also represented by "Xiamen Airlines", local branches are represented by "region name + branch company" and "Civil Aviation Administration of China" is also represented by "Civil Aviation Administration."

Report Acquisition

This report includes both Chinese and English versions and is published in both paper and electronic formats. You may log in to the official website of China Southern Airlines to browse or download this report online.

Contact Information

If you have any questions or suggestions about this report, please write to us at China Southern Airlines Co., Ltd.

Address: China Southern Airlines Company

Limited, No.68 Qixin Road, Baiyun District, Guangzhou. Postal code: 51040

Website:www.csair.comContact: Huang Kun E-mail:[e-mail]

TABLE OF CONTENTS

02

04

12

18

Letter from the Chairman About Us

Board Statement Focus 2021

48

Low Carbon Environmental Protection - Setting Sail Towards a Green Future

• 50 Improving Environmental Management

• 52 Implementing Energy Saving and Emission Reduction

• 53 Strengthening Pollution Prevention and Control

  36

  Building a Strong Line of Defense - Setting Sail for a Safe Future

• 54 Advocating Green Environmental Protection

56

Affinity and Refinement - Setting Sail for a Warm Future

• 58 Guaranteeing Safe Flight Operations

• 59 Smart Travel

• 62 Providing Warm Service

• 66 Maintaining Customer Relations

• 68 Quality Logistics Service

82

Moving Forward Hand in Hand - Setting Sail Toward a Wonderful Future

• 84 Helping Employees Flourish

• 92 Contributing to a Harmonious Society

70

Innovation and Efficiency - Setting Sail for a Prosperous Future

Report Appendix

• 38 Consolidating Safety Management

• 40 Adhering to Aviation Safety

• 45 Ensuring Passenger Safety

• 46 Managing Occupational Health

• 72 Compliant and Stable Flight Operations

• 76 Deepening Reforms

• 77 Sustainable Supply Chain

• 79 Strengthening Exchanges and Cooperation

• 100 Outlook

• 102 List of Policies and Regulations

• 104 Performance Data

• 108 Index of Indicators

• 112 Feedback Form

• 113 List of Compilers

Letter from the Chairman

During Year 2021, in the face of the complex and severe situation created by the COVID-19 global pandemic, China Southern adhered to the guidance of Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era and resolutely implemented the requirements of the Central Government and superiors, staying true to its original mission.

China Southern began this new "normal" situation of COVID-19 with practical work and made overall plans for pandemic prevention and control as well as safe production and operation, reform and promoting various work of party building, fully fulfilled political, economic and social responsibilities, and practiced "airline of the people and for the people" with practical actions.

We took solid and meticulous prevention and control measures to push down the impact of COVID-19. We regarded pandemic prevention and control of COVID-19 as a top priority, further consolidating responsibilities, improved pandemic prevention and control mechanisms, adjusted in-flight service procedures, carried out special rectification at airports to prevent the importation of this plague from overseas travelers and strengthened our closed-loop management of five categories of personnel on international flights. Concurrently, we strengthened employee pandemic prevention training and education and psychological counseling for quarantined personnel and promoted the full coverage of vaccination.

A total of 79 new crown vaccine charter flights were carried out throughout the year, carrying 130 million doses of new crown vaccine, ranking first in China's civil aviation.

We overcame multiple challenges and demonstrated good momentum for high-quality development. In terms of safety, we vigorously promoted the construction of seven major safety systems and continuously provided flight operations safely for 266 months and air defense safely for 331 months. This high safety level commitment continued to maintain China Southern Airlines' leadership position in China's civil aviation.

In terms of flight operations, we fully respondedto the severe impact of the COVID-19 pandemic, improved operational revenue, reduced costs and revitalized resources; regarding flight operations, a special campaign to improve flight regularity was carried out and as flight regularity rate reached a strong 89.89%, 1.9 percentage points higher than the industry average.

In terms of service, we built a new service brand. "Affinity and Refinement", strengthened service management and control and all service indicators were listed in the forefront of China's domestic airlines. Strategically, the overall idea of high-quality development has been clarified; The 14th Five-Year Plan has been formulated; Digital transformation has been accelerated; Five major structural adjustments have been optimized; China Southern's ecosystem has been built, and various strategic tasks have been steadily advanced. In terms of reform, more than 70% of the three-year reform action tasks have been exceeded and the vitality of development momentum has been further enhanced.

We fully fulfilled the Corporate Social Responsibilities of central enterprises and achieved "three boosts". The first was to boost the national strategy, promoting the high-quality development of our Beijing at Beijing Daxing International Airport hub; promoted the "four integrations" of the Greater Bay Area market, products, services and networks and acceleratedthe implementation of projects such as cross-border e-commerce, general aviation and aircraft leasing at the Hainan Free Trade Port. The second was to boost rural revitalization, investing 17.28 million in assistance funds and implementing 40 new projects in the rural revitalization stage throughout the year. We donated five million to purchase 5,617 television sets that were given to disadvantaged residents of Moyu and Pishan counties in the Hotan area of Xinjiang - the designated aid targets - and invested 58 million to construct the Xinjiang Moyu Mingzhu Primary School. The total amount of consumer assistance exceeded 66.32 million. The third was to promote green development, carrying out a streamlined digital energy conservation and emission reduction program that reduced carbon emissions by 221,100 tons, guiding passengers to our all-new On Demand Dining in-flight meal program which saved more than 3.71 million meals and earned the "Annual Environmental Protection Airline", "Golden Key" Champion Award, "Carbon Neutral Case" and other honors.

We focused on people's livelihood projects and conducted "three services" very well. In the study of party history, the "I do practical things for the masses" activity was carried out, 21 new key livelihood projects were announced, and secondary units launched more than 600 key livelihood projects, meeting the people's "urgent and long-awaited" challenges. One is to serve the public. We always put the safety of people's livesfirst. In April 2021, in order to rescue a Uyghur boy with a broken arm, China Southern airport officials instructed the flight to return to the departure gate to open the cabin door a second time to invite the child (and his parents) into the cabin and still maintained an on-time departure/arrival so the young child could meet the awaiting ambulance and receive needed treated in time; In June, a shipment of lychees from Guangdong was blocked due to the COVID-19 pandemic. China Southern urgently deployed 320 flights, carrying more than 7,200 tons of lychees, opening up the air passage for Guangdong lychees to leave the province and in doing so earned a special contribution award of "I do practical things for farmers who grow lychees" by Guangdong Province. The second was to serve our travelling passengers. We sincerely care for our special passenger groups, and we have opened service windows for our senior travelers at 66 directly affiliated ticket offices and 30 airports,and launched the "one-network interconnection" function for unaccompanied minors. The arrival time of flight delay compensation has been shortened to less than two minutes, and the entire process of domestic passenger tickets has now been automated. Our baggage transportation error rate dropped by 15.7% year-on-year. The third is to honor and respect the more than 100,000 employees and managers who work for China Southern Airlines. We optimized and adjusted the standard of heatstroke prevention fees for front-line positions, popularized supplementary medical insurance policies, provided additional service for families where both husband-and-wife are working for China Southern, strengthened the care of quarantined personnel, equipped 900 sets of fitness equipment, and launched nearly 500,000 "specialized quarantine meals" to let employees and the masses experience the special cuisine which was created just for them!

During Year 2022, China Southern Airline is pledged to work closely around the CPC Central Committee with Comrade Xi Jinping as the core, forge ahead with a new journey of high-quality development with a more high-spirited attitude, accelerate the pace of becoming a world-class airline while actively giving back to the society and celebrating the successful convening of the 20th National Congress of the CPC.

Ma Xulun

Chairman

China Southern Airlines Co., Ltd.

About Us

Company Profile

Headquartered in Guangzhou, China Southern Airlines Co., Ltd. was established in Year 1995, listed on the Hong Kong Stock Exchange and the New York Stock Exchange in 1997 and was listed on the Shanghai Stock Exchange in Year 2003. As the largest airline of the People's Republic of China, China Southern has 21 branches (including branches in Taiwan and Macau), with 21 domestic sales offices and 53 international sales offices.

China Southern Airlines is proud to operate the largest number of modern aircraft, the most developed route network and the largest annual passenger volume in China. The scope of business services spans domestic, international and regional scheduled and irregular air passenger, cargo, mail and luggage transportation.

In recent years, China Southern has made significant progress in building up its Guangzhou-Beijing dual aviation hubs through newly opened and optimized route networks … while continuously providing passengers with safe and reliable air transportation products and services as it works to become a world-class air transport enterprise.

By the conclusion of Year 2021

Routes operated by China Southern -

The total transportation turnover was

1,401 lines 21.2 billion ton-kilometer

New domestic routes throughout the year -175 lines

98.50 million passenger traffic

1.44 million tons of cargo and mail

Awarded the highest "Seven-Star Safety Rating" and the title of "COVID-19 Pandemic Prevention Seven Star Airline" by AirlineRatings.com - an internationally renowned independent aviation rating network.

Passenger Aircraft

Cargo Aircraft

A total of

878

passenger aircraft

862 passenger aircraft

16 cargo aircraft