Cloopen : Second Quarter 2021 Earnings Presentation

2021Q2 Investor Presentation

August 11, 2021

Disclaimer

This presentation has been prepared by Cloopen Group Holding Limited (the "Company") solely for informational purposes and has not been independently verified. No representations, warranties or undertakings, express or implied, are made by the Company or any of its affiliates or advisers as to, and no reliance should be placed upon, the accuracy, fairness, completeness or correctness of the information or opinions presented or contained in this presentation. None of the Company nor any of its affiliates or advisers accept any responsibility whatsoever (in negligence or otherwise) for any loss howsoever arising from any information presented or contained in this presentation or otherwise arising in connection with the presentation. The information presented or contained in this presentation is subject to change without notice and its accuracy is not guaranteed.

Certain statements in this presentation, and other statements that the Company may make, are forward-looking statements. These statements reflect the Company's intent, beliefs or current expectations about the future. These statements can be recognized by the use of words such as "expects," "plans," "will," "estimates," "projects," "intends," "anticipates," "believes," "confident" or words of similar meaning. These forward-looking statements are not guarantees of future performance and are based on a number of assumptions about the Company's operations and other factors, many of which are beyond the Company's control, and accordingly, actual results may differ materially from these forward-looking statements. Neither the Company nor any of its affiliates or advisers have any obligation and they do not undertake to revise forward-looking statements to reflect future events or circumstances.

This presentation does not constitute an offer to sell or issue or an invitation to purchase or subscribe for any securities of the Company for sale in the United States or anywhere else. No securities of the Company may be sold in the United States without registration with the United States Securities and Exchange Commission (the "SEC") or an exemption from such registration pursuant to the Securities Act of 1933, as amended (the "Securities Act") and the rules and regulations thereunder. No part of this presentation shall form the basis of or be relied upon in connection with any contract or commitment whatsoever. Specifically, these materials do not constitute a "prospectus" within the meaning of the Securities Act. This presentation does not contain all relevant information relating to the Company or its securities, particularly with respect to the risks and special considerations involved with an investment in the securities of the Company and is qualified in its entirety by reference to the detailed information in the prospectus and other filings with the SEC.

In evaluating its business, the Company uses certain non-GAAP measures as supplemental measures to review and assess its operating and financial performance. These non- GAAP financial measures have limitations as analytical tools, and when assessing the Company's operating and financial performances, investors should not consider them in isolation, or as a substitute for any consolidated statement of operations data prepared in accordance with U.S. GAAP.

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Partnership with Tencent

2021 Q2 Solid Progress in Cooperation with Tencent

• Our CC products are now available on Tencent Cloud's joint development products platform
• Our 7moor Cloud will connect with WeCom's customer service interface, for which new products are expected to be officially launched in the third quarter of 2021
• We have begun receiving orders for UC products through partnership with Tencent Cloud for a wide range of industries including manufacturing, energy, and social governance

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2021Q2 Performance at a Glance

RMB273.9 mm	43.1%	- RMB30.0 mm
Revenue(1)	Gross Margin(1)	ADJUSTED EBITDA(5)

12,976	205	~110%
Large-enterprise
Active Customers(2)(4)	Dollar-based Retention Rate (6)
Customers(3)(4)

Note: (1) 2021Q2 based on unaudited management accounts. (2) Active customers at the end of any period refers to customers which had RMB50 in annual spending in the preceding 12 months in LTM. (3) Large-enterprise customer refers to customers which had over RMB700K (equivalent to

~US$100K) in annual spending in LTM. (4) As of June 30st,2021. (5) Adjusted EBITDA is a non-GAAP financial measure, See "Non-GAAP Financial Measure" for information on how the Company defines and calculates the non-GAAP financial measure, A reconciliation of non-GAAP adjusted EBITDA to net loss is set forth at the end of this document, (6) In the three months ended June 30, 2021, to calculate dollar-based net customer retention rate for a given period, the Company first identifies all customers for solutions that it offers on a recurring basis, unless otherwise specified, with over RMB1,000 in monthly spending in the preceding period, then calculate the quotient from dividing the revenue generated from such customers in the given period by the revenue generated from the same group of customers in the preceding period. Solutions that the Company offers on a recurring basis include CPaaS solutions and cloud-based CC solutions deployed primarily on public cloud, for which the Company charges a combination of seat subscription fees and related resource usage fees.

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Quarterly Revenue

Revenue by Quarter (Unaudited)

325.0

275.0	273.9
258.7

224.0

225.0

204.5

185.3 191.3

175.0	157.2
130.4	138.6	132.4
125.0

75.0

2019Q1	2019Q2	2019Q3	2019Q4	2020Q1	2020Q2	2020Q3	2020Q4	2021Q1	2021Q2
					Revenue (RMB in millions)

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