CM com N : .com reports double digit growth in Q3

Press Release

Q3 2022 Trading update.

CM.com reports double digit growth in Q3

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PRESS RELEASE

Q3 2022 Trading update

CM.com reports double digit growth in Q3

BREDA, 18 OCTOBER 2022

Q3 2022 Highlights

• Revenue growth picking up (from 5% in Q2) to 18% in Q3 at € 68.9 million, organic revenue growth up to 16%
• Gross profit up 17% at € 19.3 million with gross margin at 28%
• Globally ranked as Market Leader in ContactCenter-as-a-Service (CCaaS) by Juniper Research
• Recognized as Established Leader globally amongst Customer Data Platform (CDP) Vendors by Juniper Research
• Issued revenue guidance of € 300 - € 315 million is expected to materialize at the lower end of the bandwidth with a downside risk of approximately € 10 million due to uncertain market conditions

Q3 2022 KPIs1
(x € million)		Q3 2022	Q3 2021	Q3-Q3
Revenue		68.9	58.2	+18 %
Gross Profit		19.3	16.5	+17 %
Gross Margin (%)		28.0	28.4	-0.4
Number of messages (billions)		1.8	1.5	+20 %
Number of voice minutes (millions)	96	157	-39 %
Annual Recurring Revenue (ARR)2	(€ millions)	29.1	20.4	+43 %
Total online payments processed3	(€ millions)	526	270	+95 %
Number of tickets (millions)		4.2	4.4	-5 %

1. As of 2022, CM.com will report only on total revenue and gross profit without a distinction in core revenue and core gross profit
2. ARR represents the annual recurring revenue streams at the end of the period
3. As a result of our growing and changing payments business, CM.com included direct settled payments transactions in the total payments processed. This will give a better understanding of the payment volumes that go through the CM.com platform. CM.com has amended the payments volumes retrospectively.

CM.com is required to publish the information in this report pursuant to the EU market abuse regulation.	2
The information was released for publication on 18 October 2022 7:00 AM CEST.

Message from the CEO

We at CM.com are pleased to report continued revenue and gross profit growth in Q3 2022. In this quarter, CM.com was able to demonstrate our fully integrated business capabilities and solutions as a partner and technological backbone of the sold-out Dutch Grand Prix where our suite of products and services were displayed on an international stage. We continue to iterate, improve, and scale the fundamentals of our larger organization, and carry on with our strong growth in KPIs such as messaging, payments, and annual recurring revenue - all of which drive our continued revenue and gross profit growth.

We have built a solid organization that is able to shoulder more business quickly and efficiently regarding number of customers, revenue, and gross profit. We have the right teams, tools, processes and systems in place to further drive growth organically as seen through our diverse client base. We see ourselves entering a new phase as we evolve into a larger organization.

Despite CM.com's strong market position, we see changed market circumstances and we must be cognizant of these conditions which all businesses currently face considering inflation, rising interest rates and energy prices. As a result, we expect our issued guidance of € 300 -

• 315 million to materialize at the lower end of the bandwidth with a downside risk of approximately € 10 million due to the macroeconomic uncertainties.

We are on pace to shifting our focus towards capitalizing upon our existing workforce and optimizing our operational expenditures. In that way we can be more resilient not only to market conditions but also for our customers in times of hardship and challenging market conditions. These factors will also continue to drive our path to profitability and to a structurally positive EBITDA by end of 2023.

Jeroen van Glabbeek

CEO CM.com

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Continuous gross profit growth key factor in strategy

Gross profit continues to grow year-over-year and is up 17% at € 19.3 million versus € 16.5 million in Q3 2021. Gross margin amounts to 28% for Q3 2022 and is a substantial gain from Q2 2022, where it was 26.6%. Revenue is driven to 18% at € 68.9 million versus € 58.2 million in Q3 2021 where revenue growth has significantly increased in Q3 after Q2. CM.com expects this trend to continue in Q4.

Revenue development

(x € million)

		135.9
	112.0	125.0
	83.8
57.8		68.9

H1 2020	H2 2020	H1 2021	H2 2021	H1 2022	Q3 2022
	2020		2021		2022
Q1	Q2	Q3		Q4

Gross profit development

(x € million)

			34.8	35.2
		27.9
	20.9				19.3
12.5
H1 2020	H2 2020	H1 2021	H2 2021	H1 2022	Q3 2022
2020		2021	2022
Q1		Q2	Q3		Q4

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Messages			1.7	1.7 1.7	1.8
(# billions)		1.4	1.5
	1.2	1.2
0.9	0.9
0.7

Q1	Q2	Q3	Q4	Q1	Q2	Q3	Q4	Q1	Q2	Q3
	2020			2021				2022

Annual Recurring Revenue		27.6	29.1
(x € million)	26.3
	22.7

Voice minutes			190		179
(# millions)			163		157		163
		97	109						99	96
37	52
Q1	Q2	Q3	Q4	Q1	Q2	Q3	Q4	Q1	Q2	Q3
	2020			2021			2022

14.0

10.8

3.4 3.8

20.4

18.2

15.0

Q1	Q2	Q3	Q4	Q1	Q2	Q3	Q4	Q1	Q2	Q3
		2020			2021			2022
Total Online Payments processed		526
479
(x € million)
					354
					277	270	287
				262
			217
	183
166		164

Q1	Q2	Q3	Q4	Q1	Q2	Q3	Q4	Q1	Q2	Q3
	2020				2021			2022

Tickets					4.4			3.9	4.2
(# millions)
		2.8					2.8
							2.5
					1.8
			1.4
0.5	0.6
			0.2
Q1	Q2	Q3	Q4	Q1	Q2	Q3	Q4	Q1	Q2	Q3
	2020				2021			2022

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