Colt : Is quality only in the sound?

What does network quality mean to you? Is it reliability, the sound quality of the line, its resilience, its cost or its regulatory compliance?

Actually a good network should offer all of these benefits to your company.

Good sound quality is no longer just desirable it is a fundamentally expected by customers and employees alike, and failure to deliver it will certainly affect your bottom line in terms of reduced customer loyalty and business. The price of a poor quality network becomes even more costly if it results in a failure to comply with regulatory or legal obligations leading to fines, or loss of both customers and reputation.

So what else should a good quality network bring to your business? Using an effective incoming call management system should protect your customers from unnecessary expense when contacting you. It should route calls quickly and effectively to the right department within your business and accommodate peak flows in your business demand. Your voice network should be always reliable, always available; just as you want to be for your customers.

Finally a good network must be resilient. Regardless of technical issues at one site, or with one agent, your network should seamlessly re-route and divert calls to keep your employees and your customers connected at all times.

Now that's a quality network.

To find out more, why not download the next chapter of our e-Guide here.

'Is quality only in the sound' is the 7th in a series of blog posts offering tips and advice to buyers of voice services and networks. To download the full guide click here.