Comfort Systems USA Partners with XOi Technologies to Launch FIX Technical Support Center
January 25, 2022 at 07:00 am EST
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Comfort Systems USA and XOi Technologies announced a partnership that deploys an advanced end-to-end engagement solution to better equip commercial and industrial technicians on the job. Comfort Systems' FIX solution powered by XOi delivers powerful, innovative tools and insights, facilitating curb-to-curb technician enablement and engagement from dispatch to job completion. Through cutting-edge data-driven AR technology, the FIX solution gives Comfort Systems' technicians the ability to utilize, aggregate and analyze critical job data, making their time on site streamlined and more effective.
The tool empowers service teams to enhance efficiency, transparency and customer experience and build deep and easily accessible institutional knowledge bases that support real-time decision-making and data-based continuity. Equipped with a full cloud-based system of standardized workflows, job documentation, and technician training and enablement solutions, Comfort Systems' technicians can elevate their overall service offering while building a comprehensive data set based on historical job information, collective knowledge and job and equipment history. Service teams can apply these extensive data-science capabilities to analyze those foundational elements and strategically respond to evolving data trends and forecasts.
Comfort Systems USA, Inc. provides mechanical and electrical contracting services. The Company operates through two segments: Mechanical and Electrical. The Mechanical segment principally includes heating, ventilation and air conditioning (HVAC), plumbing, piping and controls, as well as off-site construction, monitoring and fire protection. This segment also installs connecting and distribution elements, such as piping and ducting. The Electrical segment includes installation and servicing of electrical systems. The Company builds, installs, maintains, repairs and replaces mechanical, electrical and plumbing (MEP) systems throughout its approximately 44 operating units at 172 locations across the United States. It is also engaged in offering engineering, design-assist and turnkey, direct hire construction services of modular systems serving the advanced technology, power and industrial sectors. It also provides mechanical construction services to the commercial and industrial sectors.