Following close consultation with our people, these regional branches will continue serving local customers in branch from
'We're expanding our Australian-based contact centre network from five dedicated locations to over 90 communities across the country, while keeping a physical banking presence in regional communities.'
Outside of these new trading hours, Bank@Post will continue to be available at 3,500
All of these 90 local communities already have convenient 24/7 access to CBA ATMs, which will remain available.
'We understand these changes may be an adjustment for some of our customers, and the team at their local branch will continue to be available to help them find the solutions that best suit their needs,'
'We're concentrating on offering a range of different but complementary options for millions of Australians to complete their everyday banking, including our branches, Bank@Post, our Australian-based contact centres, ATMs, and our digital services.'
While the coronavirus pandemic has not changed how CBA determines its branch footprint and services, this period has accelerated the continuing shift in customer preferences towards digital and contact centre services. In recent years, we have seen a significant increase in customers self-serving on the app or via NetBank, with CBA now serving 7.5 million digitally-active customers.
Customers in older demographics are also actively engaging with CBA online. In a monthly comparison during 2020, more than twice as many customers over 60 accessed NetBank or the CommBank app compared to those who visited a branch in the preceding three-month period.
Each year CBA invests around
Notes
Once these changes are confirmed, new trading hours at the following branches in
NSW/ACT
Batlow
Bourke
Cobar
Condobolin
Coonabarabran
Coonamble
Cootamundra
Deniliquin
Eden
Forbes
Hay
Huskisson
Jindabyne
Kyogle
Moree
Narooma
Narrabri
Nyngan
Oberon
Quirindi
Scone
Temora
Tumut
Warren
Wauchope
West Wyalong
Woolgoolga
SA
Bordertown
Kadina
Naracoorte
Nuriootpa
Port Pirie
Robinvale (VIC)
WA
Esperance
Katanning
Manjimup
Merredin
Narrogin
Northam
Once these changes are confirmed, new trading hours at the following branches in VIC, TAS and QLD will be effective from
VIC
Beechworth
Camperdown
Charlton
Donald
Foster
Kerang
Kyabram
Lorne
Maffra
Mansfield
Myrtleford
Nhill
Numurkah
Orbost
St Arnaud
Warracknabeal
Yarrawonga
TAS
Deloraine
Exeter
Huonville
Latrobe
Longford
Scottsdale
Wynyard
QLD
Atherton
Ayr
Biloela
Charleville
Childers
Chinchilla
Goondiwindi
Ingham
Longreach
Murgon
Port Douglas
Proserpine
Tully
Tags
Branch and ATM Community Customers
Get in touch
Journalists can email media@cba.com.au or call us on +61 2 9118 6919
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