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Consilium publ : Software Announces Its Most Significant New Release of UniDashboard™

03/04/2020 | 03:01am EST

Interactive dashboards and analytics add value to every aspect of contact center reporting.

Singapore, Singapore, March 04, 2020 --(PR.com)-- Consilium Software, a world-leading provider of enterprise software for Unified Communications (UC) and contact centers, today announced the general availability of its real-time and historical reporting and analytics product, UniDashboard™ 11.0. Consilium has called this the most significant new release of its software for Cisco contact center reporting.

UniDashboard™ is meant for contact center managers and supervisors. First released in 2009, it provides real-time views of key contact center metrics, alerts based on thresholds, and a unique ‘Floor Manager’ view. An intuitive report designer tool has ready-to-use data models, requiring no knowledge of SQL to create new reports. As another advantage, users can run large reports at any time without worrying about loading the Cisco production components, as UniDashboard™ uses pre-aggregated, processed data which is optimized for fast querying.

Users can now adjust threshold settings using the KPI Builder, configure visual and sound alerts for thresholds, create user-specific wallboards which can be saved to user profiles, and there is an innovative use of widgets which creates a customizable workspace that is clean and efficient. Users, therefore, spend less time analyzing data and more time acting on it.

“Contact centers have so much going on, and there are a myriad KPIs and metrics to monitor, making it difficult for managers and management to stay on top of things,” said Pramod Ratwani, Founder and CEO of Consilium Software. “With this new release of UniDashboard™, we have tried to deliver simplified and flexible views so they are better equipped to lead their teams and able to identify shortcomings in contact center performance much more easily than before.”

UniDashboard™ is available on Cisco Commerce Workspace (CCW) and can be searched using the master SKU "CS-APPS." Cisco partners can purchase UniDashboard™ licenses directly through Cisco CCW. UniDashboard™ customers globally include the world’s largest logistics companies, oil and gas majors, shared service centers and universities.

About Consilium Software
Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 1,000 companies in more than 110 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 3 billion-plus interactions each year, simplifying the management of voice, video and digital channels. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA). Consilium is led by practitioners who have differentiated customer experiences through every major cycle of evolution for 32 continuous years. We integrate experiences not just channels.

For more information, please visit: https://www.consiliuminc.com

Consilium Software Public Relations Contact
Aman Basra
(+61) 406 501 368

Contact Information:
Consilium Software Inc.
Aman Basra
(+61) 406 501 368
Contact via Email

Read the full story here: https://www.pr.com/press-release/807032

Press Release Distributed by PR.com

Copyright © 2020 PR.com and its licensors , source US Press Releases

Stocks mentioned in the article
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CISCO SYSTEMS, INC. -0.75% 44.77 Delayed Quote.0.80%
CONCEJO AB (PUBL) 0.29% 68.8 Delayed Quote.0.00%
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Sales 2019 284 M 34,2 M 34,2 M
Net income 2019 -166 M -20,0 M -20,0 M
Net Debt 2019 921 M 111 M 111 M
P/E ratio 2019 -7,19x
Yield 2019 15,5%
Capitalization 805 M 97,1 M 97,1 M
EV / Sales 2018 3,61x
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Nbr of Employees 678
Free-Float 19,2%
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Erik Torsten Gustav Lindborg Chairman
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