FREMONT, Calif., Jan. 18, 2022 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a leading global provider of customer experience (CX) solutions and technology, today announced financial results for the fiscal fourth quarter and fiscal year ended November 30, 2021.

 Three Months Ended   Fiscal Year Ended  
 November 30, 2021 November 30, 2020 Change November 30, 2021 November 30, 2020 Change
Revenue ($M) $1,466.6  $1,300.9  12.7% $5,587.0  $4,719.5  18.4%
Operating income ($M) $157.9  $120.2  31.4% $572.4  $308.8  85.4%
Non-GAAP operating income ($M) (1)$203.4  $175.4  16.0% $733.7  $509.4  44.0%
Operating margin 10.8%  9.2% 160 bps  10.2%  6.5% 370 bps
Non-GAAP operating margin (1) 13.9%  13.5% 40 bps  13.1%  10.8% 230 bps
Net income ($M)$124.1  $64.6  92.1% $405.6  $164.8  146.1%
Non-GAAP net income ($M) (1)$158.0  $106.8  47.9% $534.6  $316.5  68.9%
Adjusted EBITDA ($M) (1)$238.2  $211.2  12.8% $874.0  $638.5  36.9%
Adjusted EBITDA margin (1) 16.2%  16.2% 0 bps  15.6%  13.5% 210 bps
Diluted earnings per common share (2)$2.35  $1.25  88.0% $7.70  $3.19  141.4%
Non-GAAP diluted earnings per common share (1), (2)$2.99  $2.07  44.4% $10.15  $6.13  65.6%

(1) See non-GAAP reconciliations included in the accompanying financial tables for the reconciliation of each non-GAAP measure to its most directly comparable GAAP measure.
(2) For the three months and fiscal year ended November 30, 2020, weighted average number of shares used for both diluted EPS is based on the number of shares issued in connection with the spin-off of 51.6 million.

Fourth Quarter Fiscal 2021 Highlights:

  • Revenue was $1,466.6 million, up 12.7% from the prior year fourth quarter, compared with $1,300.9 million in the prior year fourth quarter, and 14.0% on an adjusted constant currency basis.
  • Operating income was $157.9 million, or 10.8% of revenue, compared with $120.2 million, or 9.2% of revenue in the prior year fourth quarter.
  • Non-GAAP operating income was $203.4 million, or 13.9% of revenue, compared with $175.4 million, or 13.5% of revenue, in the prior year fourth quarter.
  • Adjusted EBITDA was $238.2 million, or 16.2% of revenue, compared with $211.2 million, or 16.2% of revenue, in the prior year fourth quarter.
  • Cash flow from operations was $182.1 million in the quarter. Free cash flow for the quarter was $145.8 million.
  • Diluted earnings per common share (“EPS”) was $2.35 compared to $1.25 in the prior year fourth quarter.
  • Non-GAAP diluted EPS was $2.99 compared to $2.07 in the prior year fourth quarter.

“We delivered adjusted constant currency revenue growth above 17 percent with margin expansion in 2021, our first year as an independent public company,” said Chris Caldwell, Concentrix President and CEO. “We are on track integrating the complementary PK acquisition. This further differentiates our unmatched CX capabilities and industry-leading execution. Our strong close to the year, including double-digit revenue growth, margin expansion, and strong new business signings in the fourth quarter, gives us confidence in our ability to grow above the market during 2022.”

Fiscal Year 2021 Highlights:

  • Revenue was $5,587.0 million, up 18.4% from the prior fiscal year, compared with $4,719.5 million in the prior fiscal year, and 17.3% on an adjusted constant currency basis.
  • Operating income was $572.4 million, or 10.2% of revenue, compared with $308.8 million, or 6.5% of revenue, in the prior fiscal year.
  • Non-GAAP operating income was $733.7 million, or 13.1% of revenue, compared with $509.4 million, or 10.8% of revenue, in the prior fiscal year.
  • Adjusted EBITDA was $874.0 million, or 15.6% of revenue, compared with $638.5 million, or 13.5% of revenue, in the prior fiscal year.
  • Cash flow from operations was $514.2 million in the fiscal year. Free cash flow for the fiscal year was $365.1 million.
  • Diluted earnings per common share (“EPS”) was $7.70 compared to $3.19 in the prior fiscal year.
  • Non-GAAP diluted EPS was $10.15 compared to $6.13 in the prior fiscal year.

Quarterly Dividend and Share Repurchase Program:

  • Concentrix paid a $0.25 per share quarterly dividend on November 2, 2021. The Company’s Board of Directors has declared a quarterly dividend of $0.25 per share payable on February 8, 2022, to shareholders of record at the close of business on January 28, 2022.
  • Concentrix repurchased 0.1 million shares in the fourth quarter at a cost of $25.1 million under its previously announced share repurchase program. At November 30, 2021, the Company’s remaining share repurchase authorization was $474.9 million.

First Quarter and Full Year Fiscal 2022 Outlook:
The following statements are based on Concentrix’ current expectations for the first quarter and full year fiscal 2022. Non-GAAP financial measures exclude the impact of acquisition-related and integration expenses, amortization of intangible assets, depreciation, share-based compensation and the related tax effects thereon. These statements are forward-looking and actual results may differ materially.

First quarter 2022:

  • Revenue is expected to be in the range of $1.510 billion to $1.540 billion, including an approximately $78 million contribution from PK for the months of January and February, as reported.
  • Non-GAAP operating income is expected to be in the range of $190 million to $205 million.
  • The effective tax rate is expected to approximate 25% to 26%.

Full year 2022:

  • Revenue is expected to be in the range of $6.450 billion to $6.600 billion, including an approximately $485 million 11-month contribution from PK, as reported.
  • Non-GAAP operating income is expected to be in the range of $890 million to $930 million.
  • The effective tax rate is expected to approximate 25% to 26%.

The Company believes that a quantitative reconciliation of the non-GAAP operating income outlook to the most directly comparable GAAP measure cannot be provided without unreasonable efforts due to the incomplete purchase price allocation for the PK acquisition and the related unavailability of the expected amortization of PK intangible assets. For the same reason, Concentrix is unable to address the probable significance of the unavailable information, which may have a material impact on the Company’s GAAP results.

Conference Call and Webcast
Concentrix will host a conference call for investors to review its fiscal 2021 fourth quarter results tomorrow morning, Wednesday, January 19, 2022 at 9:00 a.m. (ET)/6:00 a.m. (PT).

The live conference call will be webcast in listen-only mode in the Investor Relations section of the Concentrix website under “Events and Presentations” at https://ir.concentrix.com/events-and-presentations. A replay will also be available on the website following the conference call.

About Concentrix
Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and more than 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients by reimagining everything CX through Strategy + Talent + Technology. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. Visit www.concentrix.com to learn more.

Use of Non-GAAP Information
In addition to disclosing financial results that are determined in accordance with GAAP, we also disclose certain non-GAAP financial information, including:

  • Constant currency revenue growth, which is revenue growth adjusted for the translation effect of foreign currencies so that certain financial results can be viewed without the impact of fluctuations in foreign currency exchange rates, thereby facilitating period-to-period comparisons of our business performance. Constant currency revenue growth is calculated by translating the revenue of each fiscal year in the billing currency to U.S. dollars using the comparable prior year’s currency conversion rate in comparison to prior year’s revenue. Generally, when the U.S. dollar either strengthens or weakens against other currencies, revenue growth at constant currency rates or adjusting for currency will be higher or lower than revenue growth reported at actual exchange rates.
  • Adjusted constant current revenue growth, which is constant currency revenue growth excluding revenue for businesses acquired or divested since the beginning of the prior year period so that revenue growth can be viewed without the impact of acquisitions or divestitures, thereby facilitating period-to-period comparisons of our business performance.
  • Non-GAAP operating income, which is operating income, adjusted to exclude acquisition-related and integration expenses, including related restructuring costs, spin-off related expenses, amortization of intangible assets, share-based compensation and gain on divestitures and related transactions costs.
  • Non-GAAP operating margin, which is non-GAAP operating income, as defined above, divided by revenue.
  • Adjusted earnings before interest, taxes, depreciation, and amortization, or adjusted EBITDA, which is non-GAAP operating income, as defined above, plus depreciation.
  • Adjusted EBITDA margin, which is adjusted EBITDA, as defined above, divided by revenue.
  • Non-GAAP net income, which is net income excluding the tax effected impact of acquisition-related and integration expenses, including related restructuring costs, spin-off related expenses, amortization of intangible assets, share-based compensation and gain on divestitures and related transaction costs.
  • Free cash flow, which is cash flows from operating activities less capital expenditures. We believe that free cash flow is a meaningful measure of cash flows since capital expenditures are a necessary component of ongoing operations. However, free cash flow has limitations because it does not represent the residual cash flow available for discretionary expenditures. For example, free cash flow does not incorporate payments for business acquisitions.
  • Non-GAAP diluted earnings per common share (“EPS”), which is diluted EPS excluding per share, tax effected impact of acquisition-related and integration expenses, including related restructuring costs, spin-off related expenses, amortization of intangible assets, share-based compensation and gain on divestitures and related transaction costs.

We believe that providing this additional information is useful to the reader to better assess and understand our base operating performance, especially when comparing results with previous periods and for planning and forecasting in future periods, primarily because management typically monitors the business adjusted for these items in addition to GAAP results. Management also uses these non-GAAP measures to establish operational goals and, in some cases, for measuring performance for compensation purposes. These non-GAAP financial measures exclude amortization of intangible assets. Although intangible assets contribute to our revenue generation, the amortization of intangible assets does not directly relate to the services performed for our clients. Additionally, intangible asset amortization expense typically fluctuates based on the size and timing of our acquisition activity. Accordingly, we believe excluding the amortization of intangible assets, along with the other non-GAAP adjustments, which neither relate to the ordinary course of our business nor reflect our underlying business performance, enhances our and our investors’ ability to compare our past financial performance with its current performance and to analyze underlying business performance and trends. These non-GAAP financial measures also exclude share-based compensation expense. Given the subjective assumptions and the variety of award types that companies can use when calculating share-based compensation expense, management believes this additional information allows investors to make additional comparisons between our operating results and those of our peers. As these non-GAAP financial measures are not calculated in accordance with GAAP, they may not necessarily be comparable to similarly titled measures employed by other companies. These non-GAAP financial measures should not be considered in isolation or as a substitute for the comparable GAAP measures and should be used as a complement to, and in conjunction with, data presented in accordance with GAAP.

Safe Harbor Statement
This news release includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Forward-looking statements include, but are not limited to, statements regarding the Company’s expected future financial condition, results of operations, including revenue and operating income, effective tax rate, capital allocation, business strategy, innovation in the Company’s business, the value of the Company’s solutions, the integration of the PK business, the contributions of the PK business and statements that include words such as believe, expect, may, will, provide, could and should and other similar expressions. These forward-looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Risks and uncertainties include, among other things: risks related to general economic conditions, including uncertainty related to the COVID-19 pandemic and its impact on the global economy, supply chains, inflation, the Company’s business and the business of the Company’s clients; other communicable diseases, natural disasters, adverse weather conditions or public health crises; cyberattacks on the Company’s or its clients’ networks and information technology systems; the inability to protect personal and proprietary information; the failure of the Company’s staff and contractors to adhere to the Company’s and its clients’ controls and processes; the inability to execute on the Company’s digital CX strategy; the inability to successfully identify, complete and integrate strategic acquisitions or investments, including the integration of PK; competitive conditions in the Company’s industry and consolidation of its competitors; geopolitical, economic and climate or weather related risks in regions with a significant concentration of the Company’s operations; higher than expected tax liabilities; the loss of key personnel; the demand for CX solutions and technology; variability in demand by the clients or the early termination of the Company’s client contracts; the level of business activity of the Company’s clients and the market acceptance and performance of their products and services; the operability of communication services and information technology systems and networks; changes in law, regulations or regulatory guidance; currency exchange rate fluctuations; damage to the Company’s reputation through the actions or inactions of third parties; increases in the cost of labor; investigative or legal actions; and other factors contained in the Company’s Annual Report on Form 10-K for the fiscal year ended November 30, 2020 filed with the Securities and Exchange Commission and subsequent SEC filings. The Company does not undertake a duty to update forward-looking statements, which speak only as of the date on which they are made.

Copyright 2022 Concentrix Corporation. All rights reserved. Concentrix, the Concentrix logo, and all other Concentrix company, product and services names and slogans are trademarks or registered trademarks of Concentrix Corporation and its subsidiaries. Concentrix and the Concentrix logo Reg. U.S. Pat. & Tm. Off. and applicable non-U.S. jurisdictions. Other names and marks are the property of their respective owners.

CONCENTRIX CORPORATION
CONSOLIDATED BALANCE SHEETS
(currency and share amounts in thousands, except par value)
(Amounts may not add due to rounding)

 November 30, 2021 November 30, 2020
 (unaudited)  
ASSETS   
Current assets:   
Cash and cash equivalents$182,038  $152,656 
Accounts receivable, net 1,207,953   1,081,481 
Other current assets 153,074   189,239 
Total current assets 1,543,065   1,423,376 
Property and equipment, net 407,144   451,649 
Goodwill 1,813,502   1,836,050 
Intangible assets, net 655,528   798,959 
Deferred tax assets 48,413   47,423 
Other assets 578,715   620,099 
Total assets$5,046,367  $5,177,556 
    
LIABILITIES AND EQUITY   
Current liabilities:   
Accounts payable$129,359  $140,575 
Current portion of long-term debt —   33,750 
Payable to former parent —   22,825 
Accrued compensation and benefits 453,434   419,715 
Other accrued liabilities 351,642   371,072 
Income taxes payable 33,779   20,725 
Total current liabilities 968,214   1,008,662 
Long-term debt, net 802,017   1,111,362 
Other long-term liabilities 546,410   601,887 
Deferred tax liabilities 109,471   153,560 
Total liabilities 2,426,112   2,875,471 
Stockholders’ equity:   
Preferred stock, $0.0001 par value, 10,000 shares authorized as of November 30, 2021; no shares issued and outstanding as of November 30, 2021 —   — 
Common stock, $0.0001 par value, 250,000 shares authorized as of November 30, 2021; 51,927 shares issued and 51,594 shares outstanding as of November 30, 2021 5   — 
Additional paid-in capital 2,355,767   — 
Treasury stock, 333 shares as of November 30, 2021 (57,486)  — 
Retained earnings 392,495   — 
Former parent company investment —   2,305,899 
Accumulated other comprehensive loss (70,526)  (3,814)
Total stockholders’ equity 2,620,255   2,302,085 
Total liabilities and stockholders’ equity$5,046,367  $5,177,556 
        

CONCENTRIX CORPORATION
CONSOLIDATED STATEMENTS OF OPERATIONS
(currency and share amounts in thousands, except per share amounts)
(Amounts may not add due to rounding)
(unaudited)

 Three Months Ended   Fiscal Year Ended  
 November 30, 2021 November 30, 2020 % Change November 30, 2021 November 30, 2020 % Change
Revenue           
Technology and consumer electronics$481,004  $410,542  17% $1,759,203  $1,422,817  24%
Communications and media 245,172   239,268  2%  1,005,283   954,234  5%
Retail, travel and ecommerce 272,921   237,912  15%  985,550   796,324  24%
Banking, financial services and insurance 213,403   185,522  15%  862,033   712,469  21%
Healthcare 135,464   118,558  14%  489,855   392,686  25%
Other 118,644   109,056  9%  485,091   441,004  10%
Total revenue 1,466,608   1,300,858  13%  5,587,015   4,719,534  18%
Cost of revenue 947,240   842,226  12%  3,617,527   3,058,009  18%
Gross profit 519,368   458,632  13%  1,969,488   1,661,525  19%
Selling, general and administrative expenses 361,463   338,425  7%  1,397,091   1,352,764  3%
Operating income 157,905   120,207  31%  572,397   308,761  85%
Interest expense and finance charges, net 3,730   8,798  (58)%  23,046   48,313  (52)%
Other expense (income), net (744)  (3,164) (76)%  (6,345)  (7,447) (15)%
Income before income taxes 154,919   114,573  35%  555,696   267,895  107%
Provision for income taxes 30,811   49,946  (38)%  150,119   103,084  46%
Net income$124,108  $64,627  92% $405,577  $164,811  146%
Earnings per common share:           
Basic$2.37  $1.25    $7.78  $3.19   
Diluted$2.35  $1.25    $7.70  $3.19   
Weighted-average common shares outstanding           
Basic 51,555   51,602     51,355   51,602   
Diluted 52,016   51,602     51,914   51,602   
                    

        

CONCENTRIX CORPORATION
RECONCILIATION OF GAAP TO NON-GAAP MEASURES
(currency and share amounts in thousands, except per share amounts)
(Amounts may not add due to rounding)
(unaudited)

 Three Months Ended Fiscal Year Ended
 November 30, 2021 November 30, 2020 November 30, 2021 November 30, 2020
Revenue$1,466,608  $1,300,858  $5,587,015  $4,719,534 
Revenue growth, as reported under U.S. GAAP 12.7%  7.3%  18.4%  0.2%
Foreign exchange impact —%  (1.0)%  (2.0)%  0.5%
Constant currency revenue growth 12.7%  6.3%  16.4%  0.7%
Effect of excluding revenue of acquired and divested businesses 1.3%  —%  0.9%  —%
Adjusted constant currency revenue growth 14.0%  6.3%  17.3%  0.7%
                


 Three Months Ended Fiscal Year Ended
 November 30, 2021 November 30, 2020 November 30, 2021 November 30, 2020
Operating income$157,905 $120,207 $572,397  $308,761
Acquisition-related and integration expenses 825  6,552  825   27,982
Spin-off related expenses —  7,694  —   9,483
Amortization of intangibles 33,744  37,093  136,939   147,283
Share-based compensation 10,904  3,883  36,762   15,914
Gain on divestitures and related transaction costs —  —  (13,197)  —
Non-GAAP operating income$203,378 $175,429 $733,726  $509,423
             


 Three Months Ended Fiscal Year Ended
 November 30, 2021 November 30, 2020 November 30, 2021 November 30, 2020
Net income$124,108  $64,627  $405,577  $164,811 
Interest expense and finance charges, net 3,730   8,798   23,046   48,313 
Provision for income taxes 30,811   49,946   150,119   103,084 
Other expense (income), net (744)  (3,164)  (6,345)  (7,447)
Acquisition-related and integration expenses 825   6,552   825   27,982 
Spin-off related expenses —   7,694   —   9,483 
Gain on divestitures and related transaction costs —   —   (13,197)  — 
Amortization of intangibles 33,744   37,093   136,939   147,283 
Share-based compensation 10,904   3,883   36,762   15,914 
Depreciation (excluding accelerated depreciation included in acquisition-related and integration expenses above) 34,865   35,795   140,236   129,126 
Adjusted EBITDA$238,243  $211,224  $873,962  $638,549 
                


 Three Months Ended Fiscal Year Ended
 November 30, 2021 November 30, 2020 November 30, 2021 November 30, 2020
Operating margin10.8% 9.2% 10.2% 6.5%
Non-GAAP operating margin13.9% 13.5% 13.1% 10.8%
Adjusted EBITDA margin16.2% 16.2% 15.6% 13.5%


 Three Months Ended Fiscal Year Ended
 November 30, 2021 November 30, 2020 November 30, 2021 November 30, 2020
Net income$124,108  $64,627  $405,577  $164,811 
Acquisition-related and integration expenses 825   6,552   825   27,982 
Spin-off related expenses —   7,694   —   9,483 
Amortization of intangibles 33,744   37,093   136,939   147,283 
Share-based compensation 10,904   3,883   36,762   15,914 
Gain on divestitures and related transaction costs —   —   (13,197)  — 
Income taxes related to the above (1) (11,549)  (13,037)  (32,291)  (49,010)
Non-GAAP net income$158,032  $106,812  $534,615  $316,463 
                


 Three Months Ended Fiscal Year Ended
 November 30, 2021 November 30, 2020 November 30, 2021 November 30, 2020
Net income$124,108  $64,627  $405,577  $164,811 
Less: net income allocated to participating securities (1,790)  —   (5,724)  — 
Net income attributable to common stockholders 122,318   64,627   399,853   164,811 
Acquisition-related and integration expenses allocated to common stockholders 813   6,552   813   27,982 
Spin-off related expenses allocated to common stockholders —   7,694   —   9,483 
Amortization of intangibles allocated to common stockholders 33,257   37,093   135,006   147,283 
Share-based compensation allocated to common stockholders 10,747   3,883   36,243   15,914 
Gain on divestitures and related transaction costs allocated to common stockholders —   —   (13,011)  — 
Income taxes related to the above allocated to common stockholders (1) (11,382)  (13,037)  (31,835)  (49,010)
Non-GAAP net income attributable to common stockholders$155,753  $106,812  $527,069  $316,463 
                


 Three Months Ended Fiscal Year Ended
 November 30, 2021 November 30, 2020 November 30, 2021 November 30, 2020
Diluted earnings per common share (“EPS”) (2)$2.35  $1.25  $7.70  $3.19 
Acquisition-related and integration expenses 0.02   0.13   0.02   0.54 
Spin-off related expenses —   0.15   —   0.18 
Amortization of intangibles 0.64   0.72   2.60   2.85 
Share-based compensation 0.21   0.08   0.70   0.31 
Gain on divestitures and related transaction costs —   —   (0.25)  — 
Income taxes related to the above (1) (0.23)  (0.26)  (0.62)  (0.94)
Non-GAAP diluted EPS$2.99  $2.07  $10.15  $6.13 
        
Weighted-average number of common shares - diluted (3) 52,016   51,602   51,914   51,602 
                


 Three Months Ended Fiscal Year Ended
 November 30, 2021 November 30, 2020 November 30, 2021 November 30, 2020
Net cash provided by operating activities$182,053  $119,037  $514,178  $507,614 
Purchases of property and equipment (36,210)  (65,083)  (149,079)  (171,332)
Free cash flow$145,843  $53,954  $365,099  $336,282 
                

(1) The tax effect of taxable and deductible non-GAAP adjustments was calculated using the tax-deductible portion of the expenses and applying the entity-specific, statutory tax rates applicable to each item during the respective periods presented.

(2) Diluted earnings per common share (“EPS”) is calculated using the two-class method post spin-off. Unvested restricted stock awards granted to employees are considered participating securities. For the purposes of calculating diluted EPS, net income attributable to participating securities was approximately 1.4% of net income for both the three months and fiscal year ended November 30, 2021 and was excluded from total net income to calculate net income attributable to common stockholders. In addition, the non-GAAP adjustments allocated to common stockholders were calculated based on the percentage of net income attributable to common stockholders.

(3) Weighted-average number of shares used for diluted EPS for the three months and fiscal year ended November 30, 2020 is based on the number of shares issued in connection with the spin-off of 51.6 million.