Connecticut Water Service : Scores High in Customer Satisfaction

Rated at World Class Level

CLINTON, CONNECTICUT, September 9, 2016 - More than 90% of customers say they are satisfied with Connecticut Water Company (CWC). Those are the findings in the most recent survey of Connecticut Water company customers conducted by an independent research firm. Great Blue Research, contacted over 600 Connecticut Water customers across the state, and found that the overall customer satisfaction index is 91.8%, up slightly from the previous survey done at the end of 2015. Connecticut Water surveys its customers each year, and the mid-year 2016 results are again considered to be 'world class' ratings.

'We are so pleased that our customers recognize and value our service so highly' stated Maureen P. Westbrook, Connecticut Water's Vice President - Customer and Regulatory Affairs. 'Providing safe and reliable drinking water is fundamental to what we do and what our customers expect. We know that every Connecticut Water employee strives to provide our customers with excellent customer service and are happy to see that our customers agree we are meeting that goal.'

The survey measures customers' satisfaction with the company characteristics, the customer service representatives and the field service employees. Ms. Westbrook added, 'I want to thank our employees for demonstrating such willingness to understand and respond to our customers' needs. It is a real compliment to our employees that our customers rate the service they provide so highly. They are all making a difference!

Connecticut Water has been conducting independent customer satisfaction surveys for nearly 25 years. The company uses the detailed report and recommendations to continue to enhance the customer experience. Customer comments and suggestions for improvement are welcome at any time by calling the company at 1-800-286-5700 or through the Contact Us form at www.CTWater.com.

Connecticut Water serves more than 92,000 customers, or a population of 300,000, in over 56 communities throughout the state of Connecticut. For more information, visit: www.CTWater.com.

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Contact:
Daniel J. Meaney, APR
Director of Corporate Communications
860.664.6016
[e-mail]