Coveo announced an expansion in the DACH region, reinforcing its commitment to growth and innovation in one of Europe's most strategic markets. Coveo continues to gain strong momentum in the region, adding a diverse range of new brands recently to its growing customer base across commerce, service, website, and workplace solutions. In recent months, leading enterprises such as SAP, Conforama Swiss, 11 Team Sports, Philip Morris International, RWA - Lagerhaus.at (Baywa AG), Thalia, and others have chosen Coveo's AI search and generative experience capabilities to revolutionize their customer and employee experiences, adding to Coveo's already impressive customer base.

By leveraging AI-powered search, personalized recommendations, and generative answering, these organizations are transforming how they engage with users, providing more relevant, efficient, and impactful interactions across every touchpoint. In response to his demand, Coveo has recently made key hires across a range of critical roles, including adding a new General Manager, and new hires in Sales, Alliances, and System Integrator positions, to accelerate its presence and deliver even greater value to its enterprise customers and partners in the region. SAP is an important strategic partner of Coveo's in Europe across both commerce and service lines of business.

Coveo is an SAP Endorsed App partner and SAP also uses Coveo AI and GenAI to drive their customer service success. In fact, SAP Concur is an early adopter of Coveo's generative answering product and has seen tremendous business results including a 30% reduction in case volume, an 80% reduction in search queries per visit, a 5% reduction in cases per 1000 search sessions, and a 64% reduction in content gaps. Listen to Suzanne Krpata, Chief Operating Officer for the SAP Customer Experience line-of-business where she presented in detail the key strategies behind SAP Concur's success at Coveo's recent Relevance 360 event.

Coveo leverages an AWS region located in Europe allowing European customers to securely maintain their data for compliance with the General Data Protection Regulation (GDPR) within the region.