Coveo announced that it is expanding its partnership with SAP to deliver a new SAP endorsed app that integrates with SAP Service Cloud ? Coveo AI Search and Recommendation for SAP Customer Experience. Now available on SAP Store, this offering marks the second SAP endorsed app for Coveo, building on its first solution that launched in March 2023 for SAP Commerce Cloud.

The expanded partnership helps Coveo make it easier for customers to quickly find relevant products and corresponding content within SAP Commerce Cloud and SAP Service Cloud. Enterprises will get access to Coveo's best-in-class enterprise AI search and a large suite of Coveo AI models that can be leveraged to improve any touchpoint across the end-to-end customer journey. Coveo AI search, recommendations and generative answering can be used across multiple interfaces, from interfaces in SAP solutions to standalone search pages, in-app experiences, self-service portals and communities, service management consoles and more.Businesses that use SAP technology can now benefit from a single source of truth powering shopping and service experiences, integrated with SAP Commerce Cloud and SAP Service Cloud, providing secure answers to complex questions from various knowledge sources and product catalogues.

Customers can further leverage generative answering across their digital channels to help visitors in their site search and discovery journey, guide shoppers to relevant products, help customers self-service on support sites, and equip agents with fast, accurate answering, to improve CSAT.